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Paddy Power Full T&C’s

 

Full Terms and Conditions – 30 Free Spins

WHO CAN TAKE PART?

Available to new Paddy Power Games customers.

Offer is limited to one per verified customer.

WHAT CAN I WIN?

You will receive 30 Free Spins for use on all valid Daily Jackpot games. The free spins each have a value of €0.20.

HOW CAN I TAKE PART?

To take part, you must opt in on-site and supply a valid telephone number that is capable of receiving an SMS. You will then be sent a validation code to that phone, which you must enter on site to redeem the free spins.

If you have previously taken part in our 10 Free Spins on Daily Jackpot games promotion, as seen on TV, you are not eligible for this promotion.

Once validated, launch any of the eligible Daily Jackpot games to claim your spins.

Eligible games:

Lucky Wizard, Rainbow Jackpots, Arcade Bomb, Totem Lightning, Rocket Men, Wild Wild Chest, Persian Fortune, Jingle Bells, Ancient Script, Lucky Halloween, Gems Gone Wild, Lucky Valentine, Elven Magic, Golden Temple, Winter Wonders.

HOW DO I QUALIFY?

The offer is available to new Paddy Power customers in the UK & Ireland who have a valid mobile number.

WHAT ELSE DO I NEED TO KNOW?

Once you have completed using the bonus, you will begin staking real cash. Offer is strictly one per customer.

WHEN WILL I GET MY PRIZE?

Once you accept the offer, your free spins will be automatically added to your account and will remain there until you complete it or it expires, which will be 10 days from receipt of the offer.

OTHER BORING BUT ESSENTIAL STUFF:

By participating in this offer, you agree with these standard Terms and Conditions:

• Paddy Power reserves the right to withhold any withdrawals and / or confiscate all winnings for irregular play.
• Only one bonus is available per customer
• If a Player is ineligible, PP reserves the right to withhold payment of the prize.
• Entry will be forfeited if players are found to have multiple accounts.
• PP games reserves the right to modify, alter, discontinue or terminate this promotion at any time for any reason what so ever without notice to players.
• In the event of any dispute, the decision of paddypower.com will be considered final.
• This offer is only available to customers in the UK & Ireland.

 

Terms and Conditions for Bet €10 Get €30 Welcome Bonus

WHO CAN TAKE PART?

• Available to new Paddy Power Games customers registering using the promo code PGCTV1 OR PGCTV2.
• Offer is limited to one per customer.

WHAT CAN I WIN?

• Once registered through the promo code above and verified, customers who bet €10 on Daily Jackpots slots collection will trigger their Welcome Bonus.
• The Welcome Offers is a €30 bonus for our Daily Jackpots Slots Collection. The bonus has a 10 (x) times wagering requirement.

HOW CAN I TAKE PART?

• To take part all you need to do is opt in to the promotion using the Promo Code PGCTV2 and stake €10 or more on our Daily Jackpots Slots Collection.
• Once you’ve staked €10 our Daily Jackpots Slots Collection you will receive a €30 bonus to be used on our Daily Jackpots Slots Collection.
• The bonus expires after 72 hours.
• The bonus carries a X10 wagering requirement.

WHAT ARE THE ELIGIBLE GAMES?

• The bonus is eligible on our Daily Jackpots Slots Collection.
• Lucky Wizard, Rainbow Jackpots, Arcade Bomb, Totem Lightning, Rocket Men, Wild Wild Chest, Persian Fortune, Jingle Bells, Ancient Script, Lucky Halloween, Gems Gone Wild, Lucky Valentine, Elven Magic, Golden Temple, Winter Wonders.

HOW DO I QUALIFY?

• To take part, all you need to do is opt into the Welcome Bonus offer and stake €10 or more on our Daily Jackpots Slots Collection. Your bonus will need to be wagered 10 (x) times before being withdrawable.

WHAT ELSE DO I NEED TO KNOW?

• Once you have completed the wagering amount, your bonus will be credited instantly once you exit the game.
• You can track your progress through the bonus in your promotional hub.
• The bonus has a 10 (x) times wagering requirement.
• Once your bonus is finished the game will then default to normal gameplay where you will be using your own money.
• Your bonus will expire 72 hours from being credited.

WHEN WILL I GET MY PRIZE?

• Once you opt in to the offer and meet the wagering requirements, the bonus will be automatically added to your account once you exit your game.

OTHER BORING BUT ESSENTIAL INFORMATION

• We reserve the right to exclude players that participate in the promotion with multiple accounts or who abuse the promotion, for example, if we suspect that you are using an abusive strategy to complete the wagering requirement.
• Players must comply with the eligibility requirements of these terms and conditions. We reserve the right to withhold any prize won by anyone who is, or we have reasonable grounds to believe, is ineligible.
• We reserve the right to withdraw the availability of this offer to any player or group of players, or to modify the terms and conditions of this promotion at any time.
• Paddy Power Games terms and conditions apply, see here

 

PPB Counterparty Services Limited, Triq il-Kappillan Mifsud, St. Venera, SVR 1851, MALTA, is licensed and regulated by the Malta Gaming Authority. Licence Number: MGA/CL2/294/2006 12 March 2013, and for customers in the UK, licensed and regulated by the Gambling Commission. Games are provided by PPB Entertainment Limited, Triq il-Kappillan Mifsud, St. Venera, SVR 1851, MALTA, is licensed and regulated by the Malta Gaming Authority. Licence Number: MGA/CL1/185/2004 1st July 2015, and for customers in the UK, licensed and regulated by the Gambling Commission. Casino, Bingo and Poker are provided by Paddy Power Services Limited, company Number 1894, is licensed and regulated by the Alderney Gambling Control Commission, and for customers in the UK, licensed and regulated by the Gambling Commission. Gambling can be addictive, please play responsibly.

 

 

 

Party Casino Full T&Cs

 

Full Terms and Conditions – 120 Free Spins

 

Standard Promotion Terms and Conditions

Introduction

 

1.1 The terms contained in this document (Standard Promotional Terms) apply to all promotional offers available through Our Platforms (each a Promotion) and, together with any applicable specific promotional terms, which may also be referred to as "Key Terms", set out on the individual web landing page for the relevant Promotion (Specific Promotional Terms) and Our Terms and Conditions of Use, Loyalty Program Terms and Conditions and Privacy Policy (collectively, the Rules), form a legal agreement between You and Us and can only be amended with Our consent. By participating in any Promotion, You are indicating You accept and agree to be bound by the Rules.

 

1.2 You should check these Standard Promotional Terms and any applicable Specific Promotional Terms before participating in any Promotion.

 

1.3 In the event of any conflict or inconsistency between these Standard Promotional Terms, any applicable Specific Promotional Terms and the Terms and Conditions of Use, the Specific Promotional Terms shall prevail, followed by these Standard Promotional Terms, but only to the extent necessary to resolve such conflict or inconsistency.

 

1.4 You can print a copy of these Standard Promotional Terms by selecting the print option from the "File" menu of Your browser.

 

1.5 Your use of each Platform itself and of any services available through that Platform are subject to the Rules.

 

 

 

Promotions and Promotion Periods

 

2.1 We may, from time-to-time, run Promotions and these may take the form of bonus offers (whether real money bonuses or some other form of incentive), prize draws, competitions, contests, leagues, tournaments or other form of Promotion, or a combination of any of these. The particular form of Promotion will be described, and full details set out, in the communications (such as emails, computer pop-ups and letters) We issue to tell You about each Promotion (each a Promotion Communication) and/or on the individual web landing page for the relevant Promotion.

 

2.2 For the purposes of all Promotions, the promoter is the entity You have contracted with under the Terms and Conditions of Use ("We", "Us" and "Our").

 

 

 

2.3 The period of time during which each Promotion will run (Promotion Period) will be specified in the applicable Specific Promotional Terms. Each Promotion will automatically close at the end of the relevant Promotion Period, at which point no further participation in that Promotion will be possible. Where no Promotion Period is specified the relevant Promotion will end when it is discontinued on the Platform.

 

 

 

Promotion Communications

 

3.1 Unless otherwise indicated in the Promotion Communication, participation in each Promotion is open to players from any of Our Platforms but is limited to one per person, family, household, address or organisation to whom We send the Promotion Communication. We reserve the right to restrict participation in certain Promotions to players who fulfil specific selection criteria. Where a Promotion Communication permits multiple participants, We reserve the right, in Our sole discretion, to limit the number of participants.

 

 

 

3.2 Unless otherwise indicated in the Promotion Communication, it is intended for the addressed recipient or category of recipient only and cannot be transferred. If You are not the intended recipient or within the intended category of recipient then the offer is null and void.

 

 

 

Eligibility to participate in Promotions

 

4.1 To be eligible to participate in any Promotion, You must:

 

(a) be eighteen (18) years of age or older, or the legal age of majority in Your home country, state or province;

 

(b) be legally entitled to use Our services in accordance with Our Terms and Conditions of Use;

 

(c) if the Promotion is specifically intended for players who are residents of and/or located in a particular country as stated in the applicable Specific Promotional Terms, be a resident of and/or located in that country;

 

(d) unless the applicable Specific Promotional Terms indicate that a "no purchase necessary" route is available and subject to section 5.2 below, have successfully completed registration on the Platform for the relevant service and opened a real money player account (Account) in accordance with Our Terms and Conditions of Use;

 

(e) satisfy any other eligibility criteria set out in the relevant sections of these Standard Promotional Terms in respect of certain general categories of Promotion and in the applicable Specific Promotional Terms; and

 

(f) not be an Unauthorised Person (as defined in section 6, below);

 

(a Qualifying Player).

 

4.2 To be eligible to participate in any Promotion which is stated to be intended for new players or which is described as a "new player" or "sign up" offer (or similar), You must not previously have opened and made a deposit into an Account on any of Our Services. Such Promotions may not be used in conjunction with any other Promotion.

 

4.3 The identity of each participant in a Promotion will be determined from all or any combination of the following: name, address, email address, credit/charge/debit card number, IP address and other forms of identification which may be required. We reserve the right to request further information from You if You wish to participate in certain Promotions.

 

 

 

Participation in Promotions

 

5.1 Participation in any Promotion is voluntary.

 

5.2 To participate in a Promotion, You should follow the instructions set out in the relevant Promotion Communication, on the individual web landing page for that Promotion and, where appropriate, the applicable Specific Promotional Terms. Where the Promotion Communication or landing page indicates that no purchase is necessary to participate in the Promotion, You may participate by sending an email to the address there specified.

 

5.3 Unless otherwise indicated in the applicable Specific Promotional Terms, entry into each Promotion may be used only once.

 

 

 

Excluded and disqualified players

 

6.1 Officers, directors, employees, consultants or agents of GVC Holdings PLC or any of its subsidiaries, parent or associated companies, or any of its or their respective suppliers or vendors (including advertising, printing and publicity agencies) or any officers, directors, employees, consultants or agents of any entity connected with any Promotion, or relatives of any of the foregoing persons, "relative" shall include, but not be limited to, a spouse, partner, child or sibling and any person residing in the same household as any of the foregoing persons.

 

Residents of Nevada, District of Columbia, Florida, Illinois, Iowa and Rhode Island and any other jurisdictions where it is illegal to participate in promotions and/or to win cash prizes.

 

(collectively, Unauthorised Persons)

 

 

 

Qualifying Deposits

 

7.1 Unless the applicable Specific Promotional Terms indicate that a "no purchase necessary" route is available (or such other dispensation is available), participation in any Promotion is subject to You having made the required minimum deposit as may be required from time-to-time into Your Account, once opened, (Qualifying Deposit) unless the Specific Promotional Terms specify that a different Qualifying Deposit amount is required.

 

7.2 Transfers made between player Accounts (player "A" transferring money to player "B") and reverse withdrawals do not qualify as deposits for the purpose of any minimum Qualifying Deposit requirements.

 

 

 

Release and withdrawal restrictions

 

8.1 In relation to some Promotions, certain release requirements or, where appropriate, withdrawal restrictions must be satisfied, in addition to the general eligibility criteria set out in these Standard Promotional Terms, before a bonus may be used, played with or, where appropriate, withdrawn, or as a condition of being eligible for a prize or to compete in a competition, contest, league or tournament. Any such additional restrictions or requirements will be contained or referenced in the applicable Specific Promotional Terms. The Bonus amount won at Our Sports Services must be wagered five times at odds of 1.7 or above before a withdrawal can be paid out unless otherwise specified in the relevant offer.

 

Any bets placed at the Starting Price (SP) on Horse Racing shall not count towards meeting these bonus release requirements.

 

In the event that You withdraw funds in respect of which You have received a Bonus, without having met any applicable release requirements, withdrawal restrictions or general eligibility criteria, You shall forfeit the entire sum of the Bonus and any winnings resulting from this Bonus and We shall be entitled to deduct this from Your Account.

 

8.2 Where it is a requirement of any Promotion that a certain number of games, hands or wagers be played or placed, then unless otherwise indicated in the applicable Specific Promotional Terms, games, hands or wagers played or placed at tournament tables (unless the Promotion is a tournament) or at play money tables will not be counted.

 

8.3 Where it is a requirement of any Promotion that a certain number of Points be accrued, then unless otherwise indicated in the applicable Specific Promotional Terms, the reference to "Points" means standard Points accrued during the relevant Promotion Period only. Unless otherwise indicated in the applicable Specific Promotional Terms, Points accrued through "topping" or which have been redeemed or used in any way outside of the relevant Promotion will not be counted towards such requirement and once Points have been redeemed in connection with a Promotion they may not then be reclaimed.

 

8.4 Where it is a requirement of any Promotion that wagers be placed, then unless otherwise indicated in the applicable Specific Promotional Terms, bets placed in any game of (i) roulette on the winning number being red, black, odd, even, between the number range 1 – 18, or between the number range 19 – 36; (ii) single deck blackjack (iii) Bonus Pairs Blackjack; (iv) Triple Card Poker; (v) Texas Hold'em Bonus Poker; (vi) Final Score World Cup; and (vii) Tens or Better will not be counted as valid wagers for the purposes of meeting the withdrawal or wagering restrictions of any Promotion.

 

Payment of bonuses

 

9.1 Subject to Clause 8.1 above, unless otherwise indicated in the applicable Specific Promotional Terms, all real money bonuses will be paid into the Accounts of Qualifying Players within seven (7) days of entry into the relevant Promotion.

 

9.2 In the event that more than one real money bonus or any excess payment is accidentally paid to a Qualifying Player, We reserve the right, without prejudice to any other rights under the Rules, to seek the return of the amount of any additional real money bonus or payment from that player's Account.

 

9.3 Bonus abuse: Bonuses are provided for game enjoyment to allow members to experience or evaluate different games and/or features and for free play to reward our valued members. We have a zero tolerance policy towards bonus abuse, fraud, taking unfair advantage of us or other members and/or other suspicious activity, and we reserve the right to block and remove bonuses, associated winnings and/or deposits from member accounts that we suspect, at our sole direction, are involved in such activities or behaviours. Evidence of involvement in such activities or behaviours may include, but is not limited to the following:

 

using multiple member accounts to claim a bonus more than once.

low margin betting, equal betting, zero risk bets or hedge betting when deployed to exploit bonuses.

using a bonus to place high risk wager(s) to reach a large playable balance in relation to an initial playable balance, followed by a series of low risk wagers to complete bonus wagering requirements;

depleting a playable bonus balance to attempt to close a bonus, or waiting for a bonus to expire, after which collecting winnings from any unresolved game(s);

the exploitation or manipulation of any fault, loophole or error in our website or software, including but not limited to in respect to any game; and/or

collusion between members, deliberately cheating or other unfair behaviour.

9.4 In line with our zero-tolerance policy towards bonus abuse outlined in clause 9.3 above, a maximum bet of £5 per round for slots and £50 per round for any other valid game will be applied to bonus funds and the triggering deposits relating to them. Any players found to be abusing our maximum bet limits will forfeit their bonus in its entirety, including any remaining bonus funds and any winnings generated from it.

 

 

 

Prizes

 

10.1 Qualifying Players who win a prize as the result of any Promotion consisting of a draw, competition, contest, league or tournament (each, respectively, a Winner and a Prize) must accept the relevant Prize "as is" and there is no right to a cash alternative unless We, in Our sole discretion, elect to offer such a cash alternative (which may be less than the full value of the Prize). We reserve the right, at any time, to substitute any Prize with one or more prizes (other than a cash alternative) of substantially equivalent value. We may do this, in particular, if it is impractical or unduly costly to deliver a particular Prize to the Winner's geographical location.

 

10.2 Prizes will be drawn at random and, provided all players must be Qualifying Players, no favouritism will be shown in terms of gender, age, geographic location, length of time as a Qualifying Player, which of Our gaming channels or Platforms a Qualifying Player has used, or any other factor.

 

10.3 All Prizes will be drawn by the time or within the timeframe specified in the applicable Specific Promotional Terms and, unless otherwise indicated there, a cash Prize will be paid into the Account of the Winner. Where We arrange for a non-cash Prize to be delivered to You, the delivery may need to be signed for, but in all cases We reserve the right to require that a particular Prize is made available for collection only, including without limitation if such Prize is impractical or unduly costly to deliver. In the case of a non-cash Prize, We will make all reasonable attempts to contact the Winner using his/her Account contact details, but if We have not been able to make contact with the Winner within 30 days of the Prize being won, We reserve the right to draw another Winner in place of the original Winner or to forfeit the Prize altogether without liability to the Winner.

 

10.4 We reserve the right not to award a Prize or to seek the return of any Prize awarded in the event that the Winner is not entitled to receive such Prize in accordance with applicable law (provided always that the Winner is solely responsible for ensuring that s/he is entitled to receive any Prize) or if We have cause to disqualify the Winner in accordance with section 6.3.

 

10.5 If You are competing in a contest, league or tournament and are unable, for any reason whatsoever, or choose not to progress to the next round after qualifying to do so, You will forfeit Your place and will not be eligible to receive any Prize to be awarded for the next or any subsequent round or the final Prize.

 

10.6 Any entitlement to receive a Prize is non-transferable.

 

10.7 The Winner is solely responsible for the payment of any applicable tax in relation to the relevant Prize and for any costs associated with the Prize or its use, including without limitation the cost of complying with any requirements of applicable local law. Examples of such associated costs include, but are not limited to, if the Prize consists of a motor vehicle, in relation to vehicle registration, motor insurance and driving licence or, if the Prize consists of foreign travel, in relation to passport, visa and travel insurance requirements or, in relation to Prizes that are location-specific (for example, an event, activity or holiday), the cost of travel to and from the relevant location (unless the Prize is expressed to include travel or consists of a flight, train journey or sea voyage, in which case the Winner is responsible for travel to and from the point of embarkation).

 

10.8 Where a Prize consists of an event, activity, holiday or the performance of a service, the Winner is solely responsible for complying with any booking or other conditions or instructions of the relevant third party provider or organiser and must be able to comply with any restrictions as to dates and times in relation to the Prize (which may not be re-scheduled) and any other eligibility restrictions imposed by the relevant third party provider or organiser. The contract in relation to any such event, activity, holiday or service will be directly between the Winner and the relevant third party provider or organiser and We will not be a party to that contract or have any liability in relation to its performance or non-performance, which shall be the sole responsibility of the relevant third party provider or organiser. We will not provide any form of insurance, including without limitation any public liability or cancellation insurance, in respect of any Prize consisting of an event, activity, holiday or service.

 

10.9 Where, in relation to any Prize, We make use of any third party name or trade mark, these are proprietary to the relevant third party. No licence, affiliation, sponsorship or endorsement is claimed or should be inferred from the use of these names or trade marks or the use of any photograph of a Prize. Any photograph used to promote a Prize is for illustrative purposes only and the actual Prize may differ from the item shown in the photograph, including without limitation as to make, model, specification, colour, finish, packaging and other features.

 

10.10 Our offering of a particular Prize implies no affiliation on Our part with or sponsorship or endorsement of the relevant third party manufacturer, supplier, provider or organiser.

 

10.11 The Winner is solely responsible for all use made of the Prize. Except as expressly provided in these Standard Promotional Terms, no representations, warranties, conditions or other terms are made, given or accepted by Us and no other terms shall apply, as between Us and any person, in relation to any Prize, including without limitation any terms as to suitability, reliability, satisfactory quality or fitness for purpose, or any other implied terms, all of which We exclude to the maximum extent permitted by law.

 

 

 

Prize Draws

 

11.1 In respect of any prize draw, Winners will be drawn at random from all entries correctly submitted (the details of the process used are set out in Clause 11.2 below (the "Draw Process")) and, provided all players are Qualifying Players, no favouritism will be shown in terms of gender, age, geographic location, length of time as a Qualifying Player, which of Our gaming channels or Platforms a Qualifying Player has used, or any other factor.

 

11.2 The Draw Process is as follows:

 

(a) Each entry validly submitted by every Qualifying Player into a prize draw will be randomly sorted in a Microsoft Excel spreadsheet and allocated a random unique ticket number, starting from number 1 up to the total number of entries for the prize draw in question (each a "Unique ID");

 

(b) The random number generator function in Microsoft Excel shall be used to determine the winning Unique ID numbers corresponding to the number of Winners to be drawn for the prize draw in question.

 

(c) The "Prize Draw Adjudicator" shall mean Our Head of Promotions or such other responsible person that they may direct;

 

(d) The prize draw will take place in Our Gibraltar office by the Prize Draw Adjudicator and will be witnessed by a member of Our legal department.

 

 

 

Casino Freespins

 

12.1 Casino Freespins may be offered from time to time to certain Qualifying Players in the form of either a bonus or reward. Casino Freespins comprise of a number of spins on certain “slot” games for free. The precise number of Casino Freespins granted shall be at Our absolute discretion and shall be subject to the terms set out in clause 12.2 and 12.3 below.

 

12.2 Casino Freespins may be offered/issued to Qualifying Players in any of the following circumstances:

 

(a) where a new Qualifying Player signs up with an offer which includes Casino Freespins;

 

(b) where a Qualifying Player participates in a Promotion whereby Casino Freespins are issued upon a successful deposit;

 

(c) as part of a Promotional campaign; or

 

(d) at Our absolute discretion.

 

12.3 The precise terms of claiming any Casino Freespins shall be specified in the relevant Specific Promotional Terms. In the absence of any Specific Promotional Terms to the contrary, the following terms shall apply to the Casino Freespins:

 

(a) Casino Freespins shall be granted to Qualifying Players as a Bonus Code which can be entered when making a deposit (if applicable);

 

(b) alternatively, Casino Freespins may be offered to Qualifying Players by specifying a time frame within which the Qualifying Player needs to claim the Casino Freespins, otherwise the offer will expire;

 

(c) once issued, Casino Freespins will have a validity period by which the Qualifying player needs to use their Casino Freespins otherwise they will automatically expire;

 

(d) any winnings from Casino Freespins cannot be used immediately to play on any other games. After completing all Casino Freespins, the Qualifying Player shall be awarded a bonus which shall be subject to withdrawal restrictions;

 

(e) upon expiry of the Casino Freespins, if You have any Casino Freespins remaining, We reserve the right to claim back any winnings and any outstanding Casino Freespins; and

 

(f) Casino Freespins may only be used on specific slot games from time to time.

 

 

 

Achievements, Friends, Missions and Rewards

 

13.1 You will have the opportunity to acquire certain rewards by carrying out various online activities. Such activities may include playing games, achieving set goals, depositing money, taking part in specific Promotions or sharing in-game activity with other players. By carrying out the specified activities, You will gain credits which can lead to the award of different types of Bonuses and Prizes (“Rewards”).

 

13.2 Rewards may include the unlocking of new games or features, bonus play offers, access to tournaments and/or the award of other monetary or non-monetary items. Unless stated otherwise, where Rewards include bonus play or bonus money, these types of Rewards will be subject to the release and withdrawal restrictions as set out at Clause 8.

 

13.3 If You chose to play any of Our games on Our Platform, You hereby give Your consent to share with Us some of your basic information, including Your name, date of birth, profile picture, and friends list which will then be used to assist with the registration process and used to identify You during gameplay. Following Your authorisation We may post in-game activity to Your newsfeed and share content with other players which may lead to Rewards. Such activity can be controlled in Your privacy settings.

 

13.4 If You have not yet made a Qualifying Deposit any play money games or credit balances will expire at the end of a game session.

 

13.5 Your participation in Missions and Achievements are subject to the following restrictions:

 

13.5.1 All Missions and Achievements are available only to real money players who have made a Qualifying Deposit;

 

13.5.2 Progress towards a Mission is counted only if You have explicitly started the Mission by clicking the ‘Start Mission’ button to opt in;

 

13.5.3 Only one (1) Mission can be active at any point in time; however Missions can be paused and resumed, and when a Mission is paused no activity is counted towards the Mission tasks;

 

13.5.4 For the purposes of this section, “Day” shall mean 00:00 ET to 23:59 ET and “Week” shall mean 00:00 ET Monday to 23:59 ET Sunday;

 

13.5.5 You are permitted to receive each Achievement, and participate and complete each Mission, only once;

 

13.5.6 Achievements and Missions are not awarded or marked complete when a tournament crashes and is settled.

 

 

 

Publicity and intellectual property

 

14.1 By participating in any Promotion in which You win a Prize or which takes the form of a contest, league or tournament in which You successfully progress to a second or subsequent round, You agree to co-operate in all advertising, marketing and publicity material and activities We may, at Our expense, produce or arrange. You also agree if requested (a) to wear any branded clothing or attire We may provide; and (b) to sign, if requested, an irrevocable release form allowing Us, without any compensation being payable, to use Your name, photograph, likeness, details of the country and/or city where You live, any comments made by or attributed to You, and to incorporate any such information and any audio/visual recording or broadcast for such promotional purposes, in any media, throughout the world.

 

14.2 Where You participate in any event which We host or arrange in connection with a Promotion, You agree not to make use of any third party branding or advertising for any organisation which We consider to be Our competitor, including without limitation any branding or advertising for any other gaming company, and You agree not to conduct yourself in a manner that might, in Our reasonable opinion, bring us, any of Our affiliates or any of Our or their respective brands into disrepute. In the event of any breach of this requirement, We reserve the right not to award a Prize or to seek the return of any Prize awarded.

 

14.3 With respect to any submission or entry You make in the course of participating in any Promotion, You warrant that the relevant material will be all Your own original work and will not infringe on the intellectual property rights or other rights of any person. You agree to assign all rights (including intellectual property rights) in such material (and if moral rights exist, agree to waive such rights) and agree to execute all documents and to do any other things reasonably necessary to assure Our title to such material and to allow Us fully to use and exploit such material.

 

 

 

Currency exchange

 

15.1 Where a sum of money is mentioned in any communication or advertising or other marketing material for any Promotion (Promotional Amount), and there is a requirement for such Promotional Amount to be converted from the advertised currency into Your Account currency, then this will be subject to the exchange rates offered by Us at the time of conversion. Please see Frequently Asked Questions or contact Our Customer Care Team for further details. You acknowledge and accept that foreign currency exchange rates can be subject to rapid change and that We therefore cannot be responsible for any changes in the exchange rate between the time of Your being offered to participate in the Promotion and the time of conversion.

 

 

 

Our liability

 

16.1 Except that We do not exclude or limit Our liability for personal injury or death caused by Our negligence or for fraudulent misrepresentation or any other liability that may not, by law, be limited or excluded, We accept no liability in relation to Your participation (or inability to participate) in any Promotion, including without limitation any use made by You of (or inability to use) any Prize, to the maximum extent permitted by law.

 

16.2 If any Promotion cannot be executed as planned, including due to any technical problems or circumstances beyond Our control, We shall incur no liability and no bonus, payment or prize of any kind will be awarded.

 

 

 

Alteration and termination of Promotions; modification of the Rules

 

17.1 We reserve the right to alter, discontinue or terminate any Promotion, or any aspect of it, at any time, with or without notice, for any reason whatsoever, including without limitation if there has been any printing, production, distribution or other error in any Promotion Communication or on the Platform, or where there has been any error in the preparation for or conduct of any Promotion affecting the result of the Promotion or the number of participants or the value of claims.

 

17.2 The Rules may be modified by Us at any time by posting the modified terms on the relevant page(s) of the Platform. We recommend You revisit these Standard Promotional Terms regularly. By Your continued participation in the Promotion, You accept any such modified terms.

 

Poker Live Events

 

18.1 Winners will participate in a live tournament as a member of Our team.

 

18.2 Winners may not cash in a live tournament ticket for a cash prize.

 

18.3 These Poker live event conditions may be superseded by specific live tournament rules provided by the live tournament organizer. If any provision of these Poker live event conditions is superseded by a live tournament rule, the remaining provisions of these Poker live event conditions shall remain in full effect.

 

18.4 If the Winner is not able to participate in a specific live tournament, We may provide the Winner an opportunity to participate in an alternative live tournament of equal or lesser value. Should We, at Our sole discretion, deem the alternative live tournament to be of lesser value, the Winner will receive the buy-in value difference in cash. If no suitable alternative live tournament is available, the prize package may be forfeited.

 

18.5 If We are not able to send the Winner to a live tournament due to reasons beyond Our reasonable control, or due to reasons associated with the purpose of sending the Winner to the live tournament, the Winner will be provided with the opportunity to participate in an alternative live tournament.

 

18.6 Any substitution live tournament is decided by Us at Our sole discretion.

 

18.7 We may, at Our discretion, decide not to send a team to a live tournament. We shall notify the Winner at least two (2) weeks prior to the start of the live tournament setting out the reason(s) for the non-participation. We shall also provide the opportunity to participate in an alternate live tournament.

 

18.8 If the Player is sent to an alternative live tournament, We may not be held liable for any costs, loss or damage incurred as a result thereof.

 

18.9 As a member of Our team, the following costs related to a live tournament may be covered by Us. Costs paid are dependent on the package value won by the Winner:

 

a) Tournament buy-in: We may cover the cost for the tournament buy-in.

 

b) Travel allowance and spending money: We may cover travel costs and provide spending money to the Winner. The amount paid will be communicated through Our representative and will be paid to the Winner before departure to a live tournament. The amount may cover any costs and expenses that the Player has during the stay at the location of a live tournament. The amount will be credited to the Player's account on Our site.

 

c) Hotel accommodation: We may cover the costs for hotel accommodation. Any additional costs, e.g. meals, room service, telephone calls, etc. are the sole responsibility of the Winner.

 

18.10 When participating in a live tournament, or in any surrounding event, the Winner shall wear Our clothing fully visible at all time, unless the tournament organizers expressly prohibit such displays.

 

18.11 In connection with participating in a live tournament, the Winner agrees to be interviewed and/or engaged by public relations companies on Our behalf. This may include, but is not limited to, being interviewed by Our crew on a daily basis and providing any additional information of interest for the reporting on any of Our sites. We own the exclusive right to copy, reproduce and use all or part of the result from interviews or engagements, including photos and videos of the Winner. The Winner waives the right to inspect and approve such use.

 

18.12 If interviewed in connection with a live tournament by a third party, the Winner shall mention that the Winner has qualified for the live tournament by playing at Our site, unless the tournament organizers expressly prohibit such communication.

 

18.13 The Player is aware and agrees that We may use images and videos of the Winner as well as the Winner's real name and nickname on any of Our sites in connection with the reporting of a live tournament.

 

18.14 We may provide compensation for additional activities following the end of a live tournament which the Winner may be asked to participate in. Any activities outside a live tournament period are subject to the prior approval of the Winner.

 

18.15 If the Winner fails to fulfil the obligations stated in this contract, the Winner will be banned from Our future team events, including qualifying events and live events. We will notify the Winner in writing about a ban and the consequences of such ban.

 

18.16 Should a banned Winner participate and win a prize in a qualifying event, the prize will be forfeited.

 

18.17 We may organize additional activities during the time a live tournament is running. We are not responsible in any way whatsoever for anything that may happen to the Winner during these activities. The Winner is always responsible for personal safety and should act accordingly. This applies during the whole time the Winner is acting as a member of Our Team.

 

18.18 The estimated total prize stated on Our site can only be guaranteed to a Winner that is participating in all extra-curricular activities. We cannot be held responsible if the Winner decides not to participate or is prevented from participating due to personal reasons or tournament play.

 

18.19 In the case of any disputes regarding any Terms and Conditions of the prize package, Our decision shall be final and binding upon the parties.

 

18.20 The Winner must be of legal age of majority in order to participate in a live tournament and it is the sole responsibility of the Winner to provide verification of age. Documentation verifying age may be requested by Us at any time.

 

18.21 It is the sole responsibility of the Winner to hold any travel visa or any other conditions, such as immunizations, etc. that are required for the Winner to enter the country/region in which a live tournament takes place.

 

18.22 The Winner is required to bring a credit or debit card in order to gain access to the accommodation. Failure to do so will mean alternative, potentially inferior accommodation will need to be arranged by Us. All extra and associated costs in the event of such relocation shall be carried by the Winner.

 

18.23 The Winner is individually responsible for any taxes associated with the winning of the prize.

 

 

 

Tournament tickets:

 

19.1 A tournament ticket is a virtual voucher with a specified value that You may use in order to join a specified tournament and may be acquired in the following circumstances:

 

i.   Won by You in a Sit & Go or Multi-Table Tournament (either with a real money buy-in or zero buy-in);

 

ii.  Purchased by You from the Reward Store;

 

iii. Issued to You as a prize in a Promotion; and

 

iv. Issued to You for compensatory reasons.

 

(“Tournament Tickets”)

 

19.2 Tournament Tickets are non-transferrable and cannot be redeemed for a cash equivalent of its specified value. Multiple Tournament Tickets cannot be used in conjunction to enter into a tournament with a higher buy-in value than the specified value of each individual Tournament Ticket.

 

19.3 All Tournament Tickets have an expiry date set either as a specified date or a date after a specified period of time from the date on which the Tournament Ticket was acquired. Once a Tournament Ticket has expired, it can no longer be used and will be removed from Your Account.

 

19.4 In the event that you register for a tournament using a Tournament Ticket and that tournament is cancelled before it starts, you will be eligible to keep such Tournament Ticket and use it for entry into another tournament. If the tournament is cancelled after it starts, you will be compensated for such cancellation, as if you had used cash to register for such tournament, in the same way that other players in such tournament are compensated at our sole discretion.

 

19.5 The details of your Tournament Tickets including its value and expiry date can be found in Your Account by selecting: “Rewards” > “Tournament Tickets”.

 

 

 

General

 

20.1 You may not assign or transfer any or all of Your rights or obligations under the Rules.

 

20.2 No third party shall have a right to enforce the Rules against Us.

 

20.3 Failure by Us to enforce a right under the Rules does not result in waiver of such right.

 

20.4 If any part of the Rules is found to be unenforceable as a matter of law, all other parts of the Rules shall be unaffected and shall remain in force.

 

20.5 Our determination and decision on all matters will be final and no correspondence will be entered into. Any dispute or situation not covered by the Rules will be resolved by Our management in a manner it deems to be the fairest to all concerned and, subject to the following section, that decision shall be final and binding on all players.

 

20.6 You and We agree that the laws of Gibraltar apply to the Rules and that any dispute between You and Us arising out of or in connection with the Rules or any Promotion will only be dealt with by the courts of Gibraltar.

 

20.7 If these Standard Promotional Terms or any applicable Specific Promotional Terms are translated into a language other than English, then the English version shall prevail where there is any inconsistency.

 

 

 

If You have any questions, please contact Our 24/7 Customer Care Team.

 

These Standard Promotional Terms were last updated on 18 April 2016.

 

 

 

Spin and Win Full T&Cs

 

Full Terms and Conditions – 100 Free Spins + 100% up to £500

 

TERMS AND CONDITIONS

TERMS & CONDITIONS (USER AGREEMENT)

Please read carefully the following, which once you have accepted, we consider to be a legally binding agreement between Daub Alderney Limited (which trades under the brand name of SpinandWin.com) and you. By opening an account, you acknowledge that you have read and agree to be bound by these terms and conditions, the House Rules in clause 4 of these terms and conditions and our Privacy Policy. If you do not agree with any of the terms of this agreement, do not continue to use the Software or open an account.

 

Please read these terms and conditions carefully and make sure you fully understand their contents. If you have any doubts about your rights and obligations resulting from acceptance of this agreement, please consult a legal advisor in your jurisdiction or contact us at SpinandWin.com. You can contact us by the methods noted below. The following terms and conditions, the House Rules and the Privacy Policy alone are the basis of the contract. Should you be reviewing these terms and conditions in any other language than English, the House Rules, our Privacy Policy and these terms and conditions (and any other rules regarding your use of the Software) shall be governed by the English language version.

 

How to contact us

 

Email   support@spinandwin.com and put the subject ‘Terms and Conditions’ in the email

 

Chat    Click here to open the chat box

 

Call     United Kingdom 0808 238 6061 (Freephone) and 0203 100 5140 (Landline) – Standard rates may apply to the landline number.

 

1.    DEFINITIONS

The following words and terms, when used with this agreement, shall have the following meanings, unless the context clearly indicates otherwise. To make this easier for you we have identified these in bold italics.

 

“Casino Games”

 

Any casino or other games offered via Daub Alderney's internet gaming system on the Website and listed at https://www.spinandwin.com and any related services and gaming activities.

 

"Gambling Commission"

 

The regulator of commercial gambling in Great Britain whose website is at www.gamblingcommission.gov.uk

 

“Player Account”

 

A personal account opened by an individual and maintained with us to enable that person to play Games on the Website.

 

"Privacy Policy"

 

Our privacy policy accessed via the Privacy Policy

 

“Software”

 

The software licensed to us including any program or data file or any other content derived therefrom, required to be downloaded, accessed or otherwise utilized by you from the Website enabling you to participate in the Games.

 

“Username and Password”

 

The username and password which you choose on registration with us.

 

“You”

 

The user of the Software from the Website.

 

“Us/we/ours/the company”

 

Daub Alderney Limited, https://www.spinandwin.com

 

"Website"

 

https://www.spinandwin.com and any related sites which are operated by Daub Alderney Limited accessible via links or any other access way.

 

2.    SUBJECT MATTER OF AGREEMENT

2.1 This agreement covers the arrangements between you and us in relation to your use of the Website and the Games whether you are playing for real money or playing for fun.

 

3.    LEGAL REQUIREMENTS

3.1 You can only use the Website and the Games if you are of the legal age as determined by the law of the country where you live.

 

3.2 We wish to warn potential customers that underage gambling is an offence; We will not accept bets from persons under the age of 18. We reserve the right to ask for proof of age from any customer, and Player Accounts may be suspended until satisfactory proof of age is provided.

 

3.3 Some jurisdictions have not addressed the legality of online gambling and others have specifically made online gambling illegal. We do not intend that anyone should use the Website and/or the Games where such use is illegal. The availability of the Website and/or the Games does not construe an offer or invitation by us to use the Website and/or the Games in any country in which such use is illegal. Use of the Website and/or the Games is void wherever their use is prohibited by any applicable law. You accept sole responsibility for determining whether your use of the Website and/or the Games is legal in the country where you live. We have set out in paragraph 11.13 a number of countries where access to or use of the Website and/or the Games may not be legal.

 

4.    HOUSE RULES

4.1 Social Media Games

 

4.1.1 We reserve the right to cancel any Social Media Game with less than 5 participants and all Social Media Games last for 7 days unless specified otherwise.

 

4.1.2 You must be a funded player to be eligible to win points, bonuses, spins and prizes.

 

4.1.3 Usernames must be included in your answers for your winnings to be credited to your Player Account.

 

4.1.4 Player Account crediting will be completed within 48 hours of the end of the relevant Social Media Game and, if over a weekend, will be credited on the following Monday.

 

4.1.5 Physical, non-cash prizes are available to UK residents only. A player who wins a physical non-cash prize has 30 days to confirm their address for delivery otherwise the prize will be forfeited.

 

4.2 General Game Rules

 

4.2.1 We will process any withdrawal request within 5 workings days provided that we have been able to complete our customer due diligence checks as required by applicable laws and regulations.

 

4.2.2 For your own protection and for quality and training purposes, telephone conversations and any other communications between you and us may be recorded and/or monitored.

 

4.2.3 We reserve the right to suspend and/or close your Player Account should you be found to be using offensive, abusive or violent behaviour towards our employees (as determined by us). We further reserve the right to take measures as deemed appropriate including reporting to relevant authorities and law enforcement agencies.

 

5.    DEPOSIT AND WITHDRAWAL LIMITS AND RESPONSIBLE GAMING

5.1 Deposit Limits

 

Players are given the opportunity to set an initial deposit limit prior to making their first deposit into their Player Account. Should players wish to change the deposit limits on their Player Account with us, they can do so by accessing the Responsible Gaming tab in the cashier which is signposted upon registration or by contacting our Customer Service department. Limits can be set daily, weekly or monthly.

 

5.2 Self-Imposed Deposit Limit

 

A player is allowed to set self-imposed deposit limits at SpinandWin.com as set out in our Responsible Gaming policy. Player-led deposit limits are only increased after a cooling-off period of 24 hours has elapsed and only once the player has taken positive action at the end of the cooling off period to confirm his/her request. Deposit limits reductions are usually implemented upon request however changes could take up to 24 hours from the request being received to be applied to the relevant Player Account.

 

Players can also implement deposit limits across all their accounts which are operated under Daub Alderney by contacting our 24/7 Customer Support team on 0808 238 6061 (Freephone) or 0203 100 5140 (Landline) or by emailing support@spinandwin.com. Our Customer Services staff will be happy to provide any further information required.

 

We reserve the right to agree or to refuse any request for an increase in or the removal of self-imposed deposit limits. We reserve the right to ask for documentary evidence for player identification and/or source of funds or wealth information before processing any request to increase or remove any self- imposed deposit limits. Players can either impose their own financial limits or choose to activate the house limits which will be the default limits assigned upon registration. We may change the house limits at its own discretion. For more information, please contact the Customer Service Team.

 

5.3 Withdrawal Limits

 

A player can withdraw any amount available on his cash balance. All withdrawal requests will be subject to checks as laid out in point 11.5 and 11.8. Should you have any queries regarding your withdrawals please contact: payments@spinandwin.com

 

5.4 Take a Break

 

Players have the option to request to “Take a Break” at any time. Players can contact the Support Team and request to “Take a Break” for the following

periods:

 

24 hours

48 hours

7 days

1 month.

Once the “Take a Break” period has lapsed, the Player Account will be re-opened and the player will be sent a notification by e-mail. During a “Take a Break” period, customers cannot re-open their Player Account.

 

If players would like a longer “Take a Break” period (up to a maximum of 6 weeks), they can contact the Support Team on 0808 238 6061 (Toll Free) or 0203 100 5140 (Landline) or by emailing support@spinandwin.com.

 

5.5 Self-Exclusion

 

Any player who wishes to restrict himself/herself from gambling at SpinandWin.com can make use of our self-exclusion policy at any point in time. Upon such a request from a player, we shall close the player’s Player Account on all sites operated by Daub Alderney. The period of self-exclusion shall be for a minimum period of 6 months up to a maximum of 5 years. Any self-exclusion may, on request, be extended for one or more further periods of at least 6 months. During an exclusion period, the account cannot be re-opened for any reason. A player can self-exclude at any time by contacting our 24/7 Customer Support team on 0808 238 6061 (Toll Free) or 0203 100 5140 (Landline) or by emailing support@spinandwin.com with the player’s username and registered email details of the account which is to be closed .We will retain records relating to all self-exclusions for as long as is needed to enable our self- exclusion procedures to be implemented.

 

A self-exclusion can be activated immediately without any cooling-off period. However, if a player wishes to consider the self-exclusion further (for example to discuss with problem gambling groups) the player may return at a later date to enter a request for a self-exclusion.

Upon self-exclusion, subject to our compliance with all applicable laws and regulations, and provided that there has been no breach by the player of these terms and conditions, all remaining real money balances less any active bonuses, will be transferred to the player's bank card, bank account or transferred to any other payment method which we make available. Upon self-exclusion all future wagers, loyalty points, bonus funds and entries in any promotions will be forfeited. These will not be reinstated if the Player Account is reopened after the self-exclusion period.

 

Player Accounts closed as part of our self-exclusion policy cannot be re-opened for any reason until the self-exclusion period has expired. Upon expiry of the self-exclusion period a player may request to re-open a closed Player Account by contacting our 24/7 Customer Support team on free phone 0808 238 6061 (Toll Free) or 0203 100 5140 (Landline) with the details of the Player Account to be re-opened. When a request to re-open is made, a player will need to wait for a 24-hour cooling off period before that the Player Account can be re-activated. We will take all reasonable steps to ensure that whilst a player is self-excluded and after the self-exclusion period has lapsed, the player does not receive any marketing material from us.

 

A self-excluded player accepts that we have no responsibility or liability whatsoever if the player continues to deposit and wager using other Player Accounts that have not been disclosed to us or that have been opened using different details or if the player successfully opens up a new Player Account with different personal registration information.

 

If required, software is available to prevent an individual computer from accessing gambling internet sites. You can find more information on this at www.cybersitter.com and www.netnanny.com.

 

For more information, please refer to our Responsible Gaming Page.

 

5.6 Game Session Reminders

 

Players have the option to set a game session reminder and select a frequency at which the reminder will appear during their gaming sessions before commencing game play. Game session reminders will take into account real money bets only. Players can set their session reminders by visiting the Responsible Gaming Page.

 

5.7 Getting Help

 

We want you to enjoy your time on the site, and as such encourage you to gamble responsibly while on SpinandWin.com.

 

Please ensure you establish your deposit limits before you begin gaming, and you should never gamble if it interferes with your daily responsibilities or your recovery from any dependency.

 

SpinandWin.com support the work of Gamcare, the national resource for gambling related problems, educational resources and training to ensure gaming remains a positive experience.

 

Gamcare can be contacted through their website: www.gamcare.org.uk or on 0808 8020 133.

 

If you feel you have a gambling problem, please ask yourself the following questions, the more you answer "yes" the more likely it is you have a gambling problem:

 

Spending more money and time on gambling than you can afford.

Finding it hard to manage or stop your gambling.

Having arguments with family or friends about money and gambling.

Losing interest in usual activities or hobbies like going out with friends or spending time with family.

Always thinking or talking about gambling.

Lying about your gambling or hiding it from other people.

Chasing losses or gambling to get out of financial trouble.

Gambling until all of your money is gone.

Borrowing money, selling possessions or not paying bills in order to pay for gambling.

Needing to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz.

Neglecting work, school, family, personal needs or household responsibilities because of gambling.

Feeling anxious, worried, guilty, depressed or irritable.

6.    ACCOUNT CLOSURE

6.1 You have the right to close your Player Account at any time and you may indicate your desire to close your Player Account by calling us on 0808 238 6061 or by email support@spinandwin.com .

 

6.2 Such closure shall occur within 72 hours after receipt by us of your request.

 

6.3 You accept that you shall remain responsible for any activity on your Player Account between advising us of your request to close your Player Account and the closure of your Player Account by us.

 

 

 

7.    LICENSE TO USE SOFTWARE

7.1 You are not permitted to:

 

7.1.1 install or load the Software onto a server of other networked device or take other steps to make the Software available via any form of “bulletin board”, online service or remote dial-in, or network to any other person.

 

7.1.2 sub-license, assign, rent, lease, loan, transfer, or copy (except as expressly provided elsewhere in this agreement), your licence to use the Software or make or distribute copies of the Software.

 

7.1.3 copy or translate any user documentation provided ‘online’ or in electronic format.

 

7.1.4 reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the Software, or to create derivative works based on the whole or on any part of the Software.

 

7.1.5 enter, access or attempt to enter or access or otherwise bypass our security system or interfere in any way (including but not limited to, robots and similar devices) with the Website and/or the Games or attempt to make any changes to the Software and/or any features or components thereof.

 

7.2 You do not own the Software. The Software is owned and is the exclusive property of the licensor, a third-party software provider company, (the “Software Provider”). The Software and accompanying documentation which have been licensed to us are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the Software does not give you ownership of any intellectual property rights in the Software. This agreement applies only to the grant of the licence to use the Software.

 

7.3 The Software is provided 'as is' and we cannot give you any assurances or representations about the quality, fitness for purpose or integrity of the Software.

 

7.4 We cannot guarantee that the Software will be error free or uninterrupted and may need to remove Games if we are unable to correct any errors that we find.

 

7.5 You hereby acknowledge that it is not in our control how the Software is used by you. You load and use the Software at your own risk and in no event shall we be liable to you for any direct, consequential, incidental or special damage or loss of any kind (except personal injury or death resulting from our negligence).

 

7.6 The Software is for entertainment value only. No purchase is necessary or required to play the Game (i.e. when playing in fun mode).

 

7.7 The Software may include confidential information which is secret and valuable to the Software Provider and/or us. You are not entitled to use or disclose that confidential information other than strictly in accordance with the terms of this agreement.

 

7.8 Materials of the Game (whether electronically obtained or obtained by other means) are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorised legitimate channels or if they contain printing, production, mechanical, electronic or any other errors. Liability for materials of the Game containing any error is limited to replacement of same.

 

7.9 The Website uses software from a number of providers, the majority of which are licensed and approved within the UK and Alderney jurisdictions; however some games are licensed outside of that jurisdiction. For a complete list of games per jurisdiction please refer to the game text within the games lobby, this will state where the game is licensed for player reference.

 

7.10 All theoretical return to player (RTP) percentages are displayed on the site within the game information on the relevant Casino Game games page. The theoretical return to player percentage is the term used to describe the percentage of all wagered money a Casino Game will pay back to all players of a game over a period of time. RTP is normally expressed as a percentage, for example 90%, which would mean that for every £100 wagered, the game will return £90 back to players in winnings but which players receive any winnings is randomised and so it is important to understand that you are not guaranteed to receive £90 back in winnings if you wager £100.

 

8.    SECURITY

8.1 We only allow access to playing Games on the Website through secured networks using encryption of the username and password. You cannot play Games on the Website without passing our customer security login.

 

8.2 You are only permitted to enter into and participate in Games for your own personal entertainment, non-professional and non-commercial use. You may not use the Website and/or Games on behalf of another person. Any other entrance, access, use or reuse of the Website and/or Games is strictly prohibited without prior written authorisation from us.

 

8.3 You must keep your username and password confidential and should not disclose these details to anybody. You may not use anyone else’s password. You shall be responsible for all transactions conducted in relation to your Player Account using your username and password. Every person who identifies him/herself by entering your correct username and password is assumed by us to be you and all transactions where the username and password have been entered correctly will be regarded as valid save where you are able to provide evidence to us demonstrating fraudulent or other misuse of your Player Account.

 

8.4 We shall not be required to maintain usernames or passwords if you misplace, forget, lose, or are otherwise unable to enter the Website because of anything other than our own error.

 

8.5 You will not allow any third party including, without limitation, any minor, to use or reuse your Player Account or to use the Website and/or Games and you will not use any other person’s Player Account or means of payment to access the Software, Website and/or Games.

 

8.6 Please ensure that you understand the rules applicable to the Game before you pay to enter the Game.

 

8.7 We are using methods for the encryption of username and password information, and any other sensitive information transferred to and from you and our servers. You will not break in, access or attempt to break in or access or otherwise by-pass our security. If we have a suspicion that you have attempted to or may be attempting to break in, access or otherwise by-pass our security or the Software, we will be entitled to terminate with immediate effect your access to the Website, the Games and/or your Player Account. We may also have your Player Account blocked and we reserve the right to inform the relevant authorities.

 

8.8 We will only use your personal information in accordance with our Privacy Policy, which is set out in full HERE. We will from time to time review and revise these practices. We will post any changes to the Privacy Policy Link. Please refer to this Privacy Policy on a regular basis. We reserve the right to disclose or share your Personal Information in order to comply with any legal obligation, this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.

 

9.    YOUR RESPONSIBILITIES

9.1 Access to and use of the Website and/or the Games may not be legal in all countries. We have set out in paragraph 11.13 a number of countries where access to or use of the Website and/or the Games may not be legal. It is solely your responsibility to determine whether such accessing and use of the Website and/or the Games by you is legal. If you are unsure whether you reside in a territory where access to or use of the Website and/or the Games may not be legal please check before using or playing our Games.

 

9.2 You shall not transfer in any way whatsoever your rights under this agreement without our prior written consent.

 

9.3 You are fully responsible for all taxes, fees and other costs incidental to and arising from winnings resulting from use of Website and/or the Games.

 

9.4 If you win a prize we may ask for your specific consent to use your name, location, photos or other personal data for our promotional purposes.

 

9.5 It is your responsibility to inform us of any changes to your registration details.

 

9.6 Payments

 

9.6.1 You agree that we, or a payment processing company on our behalf, will handle all financial account transactions (“Payment Processor”). You hereby agree that the Payment Processor reserves the right to withhold any payments should the Payment Processor have reason to believe or any suspicion that you may be engaging in or have engaged in fraudulent, collusion, unlawful, or improper activity.

 

9.6.2 If you wish to check your current deposit limits, please visit the Player Limits section in the cashier section once you have logged in or contact our Customer Support team.

 

9.6.3 You agree to fully pay any and all payments due to us or any third party in connection with your use of the Website and/or the Games. You further agree not to submit any payment disputes and/or renounce or cancel or otherwise reverse any of your due payments and in any such event you will refund and compensate us for such unpaid payments including any reasonable expenses incurred by us in the process of collecting your payment.

 

9.7 You accept that you are solely responsible for the supply and maintenance of all of the computer equipment and telecommunications networks and internet access services that you need to use in order to access the Website and/or the Games. We will not be liable in any way whatsoever for any loss caused to you by the internet or any telecommunication service provider which you have engaged in order to access the Website and/or the Games.

 

9.8 You acknowledge and agree that our random number generator will determine the outcome of the Games played on the Website and you accept the outcomes of all such Games. You further agree that in the unlikely event of a disagreement between the result that appears on the Software and the game server, the result that appears on the game server is the final result. Should you have any dispute with regard to the outcome of any Game, you must submit your complaint to us via email (support@spinandwin.com).

 

9.9 In the event of any form of game malfunction or error, all bets and winnings will be null and void with the stake returned to the player account with the funds that were placed, i.e. real money bets will be refunded with real funds, and bonus funds bets will be refunded with bonus funds

 

9.10 We want to create a fun environment for users to play and chat. Do not commit any acts or display any conduct by posting unsavoury comments that damage our reputation or our software provider or any other related service providers. This includes, but is not limited to, any acts which may be considered offensive, to insight racial hatred, pornographic, derogatory, prejudicial to a group of people or abusive.

 

10.    YOUR OBLIGATIONS TO US

10.1 you are not a resident of the prohibited countries as listed in paragraph 11.13 below.

 

10.2 you are an individual acting on your own behalf.

 

10.3 you are not restricted by limited legal capacity.

 

10.4 you are not classified as a compulsive or problem gambler.

 

10.5 all the details which you give or have given in the process of registering with us are accurate and that you will continue to update such details should there be any changes.

 

10.6 you are fully aware of the fact that there is a risk of losing money through the use of the Software, our Website and the Games.

 

10.7 you are not depositing funds originating from criminal and/or un-authorised activities.

 

10.8 you are not otherwise conducting criminal activities and/or intending to utilise your (or any other) Player Account in connection with such activities. You are not using or intending to use or intending to allow any other person to use your (or any other) Player Account for any prohibited or unlawful activity under any applicable law, including but not limited to, fraud or money laundering.

 

10.9 you are not colluding or attempting to collude or intending to participate, directly or indirectly, in any collusion scheme with any other player in the course of any Game you play or will play on the Website.

 

10.10 you are not under the age of either (i) 18 or (ii) the age at which gambling activities are legal under the law of the jurisdiction that applies to you, whichever is greater.

 

10.11 the debit/credit card details supplied by you in the registration process relate to a debit or credit account of which you personally are the sole account holder (it is not, for example, a debit or credit card belonging jointly to you and your partner/spouse or a company credit card) and the name you have registered on your Player Account exactly matches the sole name on the debit/credit card.

 

10.12 you are not one of our officers, directors, employees, consultants or agents or one of our affiliated or subsidiary companies, or suppliers or vendors, and you are not any of their relatives (for the purpose of this paragraph, the term “relative” means spouse, partner, parent, child or sibling). In the event that you have breached this prohibition, among other actions, such as account closure or suspension, you will not be entitled to any of your winnings.

 

10.13 you have not previously held a Player Account which was suspended or terminated either by us or by any other online gaming operator, disputed any payments via a Player Account or maintains a current Player Account.

 

10.14 in opening the Player Account you will not provide any information or make any statement to us which is untrue, false, incorrect or misleading.

 

10.15 ‘SpinandWin.com’ is the trade name of the Company, and you obtain no rights to such term, nor any other terms, images, text, concepts or methodologies, by using the Web site and the material contained therein.

 

10.16 any and all details submitted for prize claims become the property of the Company and will not be returned. The Company is not responsible for loss, late, illegible, incomplete, damaged, mutilated, misdirected, or postage due mail, requests, prize claims or entries.

 

10.17 You are allowed to have only one Player Account at SpinandWin.com.

 

11.    OUR RIGHTS

11.1 We reserve the right to:

 

11.1.1 refuse to register any applicant for registration on the Website;

 

11.1.2 refuse to accept any wager on the Website and/or Games;

 

11.1.3 change, suspend, remove, modify or add any Game or tournament on the Website;

 

11.2 make inquiries on you, including credit checks, with third party credit and financial institutions, in accordance with the information you have provided us with;

 

11.3 Where a manifest error, mistake or system failure results in an incorrect odd, line or handicap taken in a bet, the bet, or that part of the bet if it’s a multiple bet/parlay will be null and void;

 

11.4 remove any real money funds or bonus funds or loyalty points awarded to any Player Account that have been credited due to manifest error, game error, mistake or system failure;

 

11.5 withhold any winnings until the identity of the winning person is verified in accordance with our obligations under applicable laws and regulations or if we suspect fraud or any fraudulent or other unlawful activity or if any payments made by you are disputed by us or any third party. For this purpose, we further reserve the right to require that you provide us with certain notarized ID documentation or any equivalent certified ID documentation; and

 

11.6 disclose certain personal information of yours to other companies in the Group and Trusted Partners in accordance with our Privacy Policy, which is set out in full under the Privacy Policy link on the web site.

 

11.7 Whether or not any fraudulent activity has occurred, you acknowledge the importance of the warranties given by you in this Agreement relating to accurate registration and payment information for the purposes of approving your account and verifying the source of any payments. We may at any time without prior notice to you terminate your use of the Website and/or Games and block your Player Account if we consider that you are in breach of any of the terms and provisions of this agreement or that you are otherwise acting illegally. We will not be under any obligation in such circumstances to refund or otherwise reimburse you for any of the funds in your Player Account. Scenarios include, but are not limited to, the following:

 

11.7.1 if there is evidence to suggest that you have more than one active Player Account.

 

11.7.2 if the name on your Player Account does not match the name on any of the credit or debit card(s) used to make deposits into your Player Account;

 

11.7.3 if you participate in an Online Casino promotion and cash-in before fulfilling the requirements of that particular promotion.

 

11.7.4 if you provide incorrect or misleading information during the registration and Player Account opening process or at any other time;

 

11.7.5 if you are not of legal age (meaning 18 or over in the UK);

 

11.7.6 if you reside in a jurisdiction where participation in any Game is prohibited by law;

 

11.7.7 if you have allowed or permitted (intentionally or unintentionally) someone else to play on your Player Account;

 

11.7.8 if you have not played at the Casino on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other player(s) as part of a club, group, etc.);

 

11.7.9 if you are found cheating or if we determine that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Website and/or the Games; and/or

 

11.7.10 if we become aware that you have registered or played at any other online site under any of the circumstances set out at 11.7.1 to 11.7.9 above.

 

11.8 If we are unable to complete or apply our customer due diligence measures in relation to you at any time then no further withdrawals will be processed in relation to your Player Account. Any further deposits made into your Player Account will also be blocked until our customer due diligence is completed. During this time you may continue to participate in Games but any winnings will be blocked. Once we complete our customer due diligence, then your Player Account will revert to normal and you will be able to make deposits and withdrawals. If we are required to terminate our relationship with you because we cannot complete or apply our customer due diligence measures we may refund all funds owed to you, plus all deposits to the originating account, except if we are required to withhold those funds in accordance with our legal and regulatory obligations (in which case we shall not be required to notify you of the reason).

 

11.9 We reserve the right to close a player’s Player Account and return funds on the account without reason.

 

11.10 We reserve the right to offer and advertise from time to time promotions, bonuses or other special offers and each such offer will be subject to specific terms and conditions which will be valid for a limited period of time. In connection with the specific terms of the above promotions, bonus and special offers, we further reserve the right to withhold any withdrawal amount from your account which will be in excess of your original deposit. In addition, we reserve the right to withhold or otherwise decline or reverse any pay-out or winning amount or amend any policy in the event that we suspect that you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing Game or a new Game or we are required to do so by any applicable law or regulation.

 

11.11 If you win a prize we may ask for your specific consent to use your name, location, photos or other personal data for our promotional purposes.

 

11.12 We reserve the right to transfer, assign, sublicense or pledge this agreement, in whole or in part, to any person. We will provide you with notice to the email address you used for your Player Account to tell you of any such transfer, assignment, sublicense or Pledge.

 

11.13 We reserve the right to close Player Accounts registered from certain countries. This policy is introduced to reduce risks of fraud against us, prevent access to players from countries where such type of gambling is or becomes illegal and to prevent access to players from countries which are or become considered to be high risk countries. Winnings from these Player Accounts will not be paid out more than the amount of the purchases made on the account. We apologise to the customers from the countries detailed below for any inconvenience caused.

 

The countries are:

>> Afghanistan

>> Albania

>> Algeria

>> American Samoa

>> Angola

>> Argentina

>> Armenia

>> Australia

>> Azerbaijan

>> Bahrain

>> Bangladesh

>> Barbados

>> Belarus

>> Belgium

>> Bhutan

>> Bosnia

>> Brazil

>> Brunei Darussalam

>> Bulgaria

>> Burkina Faso

>> Cambodia

>> Canada

>> China

>> Christmas Island

>> Cocos (Keeling) Islands

>> Colombia

>> Cook Islands

>> Croatia

>> Cuba

>> Cyprus

>> Czech Republic

>> Denmark

>> Djibouti

>> Eritrea

>> Estonia

>> Finland

>> France

>> French Guiana

>> French Polynesia

>> French Southern Territories

>> Georgia

>> Germany

>> Ghana

>> Greece

>> Guadeloupe

>> Guam

>> Guinea

>> Guinea-Bissau

>> Guyana

>> Herzegovina

>> Hong Kong

>> Hungary

>> Iceland

>> Indonesia

>> India

>> Iran Islamic Republic of

>> Iraq

>> Iraq- Saudi Arabia Neutral Zone

>> Israel

>> Italy

>> Japan

>> Ivory Coast

>> Jordan

>> Kenya

>> Korea Democratic People’s Republic Of

>> Korea Republic Of

>> Kosovo

>> Kuwait

>> Kyrgyzstan

>> Lao People’s Democratic Republic

>> Latvia

>> Lebanon

>> Libya

>> Libya

>> Lithuania

>> Luxembourg

>> Macau

>> Macedonia

>> Malaysia

>> Martinique

>> Mauritania

>> Mauritius

>> Mayotte

>> Mexico

>> Moldova

>> Montenegro

>> Morocco

>> Myanmar/Burma

>> Nauru

>> Nepal

>> Netherlands

>> New Caledonia

>> New Zealand

>> Nicaragua

>> Nigeria

>> Niue

>> Norfolk Island

>> Norway

>> Pakistan

>> Panama

>> Papua New Guinea

>> Philippines

>> Poland

>> Portugal

>> Puerto Rico

>> Oman

>> Qatar

>> Réunion

>> Romania

>> Russian Federation

>> Saint Barthélemy

>> Saint Martin (French Part)

>> Saint Pierre And Miquelon

>> Saudi Arabia

>> Serbia

>> Serbia and Montenegro

>> Sierra Leone

>> Singapore

>> Slovakia

>> Somalia

>> South Africa

>> South Sudan

>> Spain

>> Sudan

>> Switzerland

>> Syrian Arab Republic

>> Taiwan

>> Thailand

>> Togo

>> Tonga

>> Tunisia

>> Turkey

>> Uganda

>> Ukraine

>> United Arab Emirates

>> United States of America

>> Uzbekistan

>> Virgin Islands

>> Virgin Islands, British

>> Virgin Islands, U.S.

>> Wallis And Futuna

>> Yemen

>> Zimbabwe

 

11.14 If any sum is incorrectly credited to your Player Account you are obliged to notify us, and we are entitled to reverse such credits and/or recover such sums from you (with interest) if they have already been withdrawn by you. If you use the sums improperly credited to participate in any Games, we can void (i.e. cancel) any wagers made and reverse any winnings credited to your Player Account in connection with those wagers.

 

11.15 Any funds from dormant or suspended Player Accounts will be cleared periodically (after a 24-month period) and donated to charity. Dormant accounts are defined as accounts which have been inactive for over 24 months. We will make all reasonable attempts to contact dormant Player Account holders prior to this so they may close or re-activate their Player Account.

 

11.16 Any funds you deposit with us will be held in a bank account in the name of the Company (the “Quistclose Trust Account”). The Quistclose Trust Account is a separate account which only contains funds deposited by and due to players.

 

Please note that the Quistclose Trust Account meets the UK Gambling Commission’s requirements at the medium protection level because we hold player funds separate from Company funds in this account. This means that arrangements have been made to ensure assets in the customer accounts are distributed to customers in the event of insolvency. For more information about the protection of customer funds please sees our regulators websites:

 

» UK Players

http://www.gamblingcommission.gov.uk/Consumers/Protection-of-customer-funds.aspx

 

» NON UK Players

http://www.gamblingcontrol.org/players/

 

11.17 Our calculation of any winnings shall be final.

 

12.    CHANGES TO THIS AGREEMENT OR THE PRIVACY POLICY

12.1 We reserve the right to make changes to this agreement or the Games Rules or Privacy Policy at any time.

 

12.2 Where a material change has been made to the Terms and Conditions, players will be prompted to re-accept the Terms and Conditions before they continue to use the Website and/or deposit any funds and/or access or participate in any Games.

 

12.3 If you continue to use the Website and/or any Games after we have updated this agreement, the Game Rules and/or the Privacy Policy, you agree to be bound by those changes whether or not you have chosen to read, the relevant changes. If you do not agree to be bound by the relevant changes, you should not continue to use the Website or any of the Games.

 

13.    TERM

This agreement is effective from the moment of acceptance by clicking on the “I agree” button (within the Software), and shall remain in force indefinitely unless terminated in accordance with these terms and conditions. For the avoidance of doubt it is agreed that you are bound by this agreement if you use the Software, Website and/or the Games in any way, including, but not limited to, initiating or making a deposit through your Player Account or submitting your deposit details to us.

 

14.    GOVERNING LAW

14.1 These terms and conditions are governed by English law. We agree to submit to the non-exclusive jurisdiction of the courts of Alderney. However, this shall not prevent us from bringing any action in the court of any other jurisdiction for injunctive or similar relief. The English language version of this Agreement will prevail over any other language version issued by us.

 

14.2 The illegality, invalidity or unenforceability of any part of this agreement will not affect the legality, validity or enforceability of the remainder.

 

15.    COMPLAINTS AND DISPUTES PROCEDURE

1. If you are unhappy about any aspect of our services, we encourage you to raise a complaint as soon as possible and, in any event, within six months of the date of the incident.

 

2. If you have a complaint about any aspect of our services, please contact our customer support team.

 

They can be contacted in the following ways:

 

Email  support@spinandwin.com and put the subject ‘Complaint’ in the email

Chat   Click here to open the chat box and click on the Complaints option

Call     United Kingdom 0808 238 6061 (Freephone) and 0203 100 5140 (Landline) – Standard rates may apply to the landline number.

 

3. We accept customer complaints through all these channels above and they can be made in person, spoken or written, over the telephone, via email or via third party intermediaries.

 

4. When making a complaint, please provide us with and the following: your username, full name and a summary of your complaint.

 

5. We will provide you with an acknowledgement of your complaint within 24 hours.

 

6. Our acknowledgment will include a copy of our Complaints Policy. We will also provide you with a copy of our Complaints Policy on request.

 

7.On receipt of your complaint we will conduct an investigation.

 

8. If you are not satisfied with our response to your complaint, we will escalate your complaint to our Management Team.

 

9. We aim to provide you with a response to your complaint as soon as practically possible and seek to resolve your complaint within eight weeks from the date on which we received your complaint, provided you have co-operated with the complaints process in a timely manner.

 

10. If it appears that it will take us longer than eight weeks to resolve your complaint, we will write to you to let you know the revised time scale for your complaint to be resolved.

 

11. After we have concluded our investigation we will write to you with a final response, which will confirm that we have either:

 

1. resolved the complaint; or

 

2. agreed we are at a 'deadlock' with you or that we have reached a stalemate and are unable to resolve your complaint.

 

12. Our final response represents the conclusion of our internal complaints procedure.

 

Referral of unresolved complaints to an external independent Alternative Dispute Resolution (ADR) provider

 

13. Our final response will provide you with details of how you can refer your complaint to an external independent Alternative Dispute Resolution (ADR) provider for adjudication unless your complaint relates to a matter unconnected to the gambling services we provide (for example, if your complaint relates to the types of product we offer). We call these types of complaints "non-gambling related complaints". We will deal with all non-gambling related complaints internally as these are not appropriate for referral to our ADR provider.

 

14. There is no charge to you for referring your unresolved complaint to our ADR provider who is eCogra. eCogra are able to consider all unresolved complaints relating to the outcome of your gambling transaction including: account management issues, matters relating to your ability to withdraw funds or winnings, the application of bonus offers and our terms and conditions.

 

15. We have made arrangements for you to refer your unresolved complaints to eCogra. You can contact them directly here .

 

A copy of the ADR provider's adjudication form is available here http://ecogra.org/ata/dispute.php .

 

You will need to complete the form and submit it electronically.

 

You may also file your complaint via the European Online Dispute Resolution (ODR) platform (http://ec.europa.eu/consumers/odr/) which allows customers and ADR providers to file, respond to, and handle disputes. Our appointed ODR provider is eCogra.

 

16. We aim to respond to requests for information about disputes from the ADR provider in full within 10 days of receiving the request.

 

17. eCogra reserves the right to reject disputes referred to it on the basis that they are frivolous or vexatious.

 

18. The ultimate resolution of your complaint when arrived at with the assistance of the ADR provider shall be binding on both parties, if agreed by you in advance of the ADR process starting.

 

19. We are required to notify the UK Gambling Commission of any outcome adverse to us (in whatever jurisdiction) in any proceedings taken against us by a customer in relation to a gambling transaction (but excluding proceedings allocated to the County Court small claims track or equivalent in jurisdictions outside England and Wales).

 

For non – UK Players

 

If you have a dispute or complaint regarding www.spinandwin.com, you should in the first instance contact our customer services team on the details listed in section 2 above. To the extent that you are not satisfied with our response you should contact our licensors: The Alderney Gambling Control Commission’s Complaint Procedure can be found on their website https://www.gamblingcontrol.org/ and they can be contacted here

 

The Alderney Gambling Control Commission

St Anne’s House,

Queen Elizabeth II Street,

Alderney,

Channel Islands,

GY9 3TB

 

Telephone: + 44 (0)1481 825500

Email: info@agcc.gg

 

16.    NOTICES

16.1 You agree to receive communications from us in an electronic form in relation to non-marketing notices relating to the operation of your account. Electronic communications may be posted on the pages within the Website and/or the messages/help files of your client application, and/or delivered to your e-mail address. All communications in either electronic or paper format will be considered to be in “writing” and to have been received no later than five business days after posting or dissemination, whether or not you have received or retrieved the Communication. We reserve the right, but assume no obligation, to provide communications in paper format.

 

16.2 Any notices required to be given in writing to us or any questions concerning this Agreement should be communicated via email. Visit the Contact Us section on the website on the Contact page to email or speak to the support team.

 

17.    CUSTOMER DUE DILIGENCE

What is Customer Due Diligence?

 

Customer Due Diligence, also known as CDD, is the process through which organizations collect certain facts about a customer (“Know Your Customer”) to limit its exposure to a range of risks, such as identity fraud and money laundering.

 

Why am I being asked for CDD documents?

 

At SpinandWin.com, we take CDD very seriously. It is part of our licence conditions with the UK Gambling Commission, and important for protecting our business and our players so that gaming remains a fair, fun, safe past-time for everyone.

 

For CDD we reserve the right to ask you for proof of Name, Address, and Source of Funds/Wealth. Being asked for CDD documents is nothing to worry about, it simply helps us verify who you are so you can get on with the more exciting business of playing.

 

Which documents do you accept for CDD checks?

 

The documents we accept depends on the nature of the info we have requested from you.

 

If we have asked you to confirm your NAME we accept:

 

Passport

Photo Driver’s Licence

 

If we have asked you to confirm your ADDRESS we accept:

 

A recent bank statement or utility bill (less than 3 months old) that shows your name and full address.

 

 

If we have asked you to confirm your Source of funds/Wealth we accept:

 

A copy of a recent bank statement (from the last 3 months) – don’t worry, we only need to see certain information, everything else can be hidden (see example)

A copy of a recent pay slip/pension statement (from the last 3 months)

A copy of a Trust deed clearly showing a consistent entitlement to funds

A copy of an account statement showing funds recently won from another company

Dated proof of an award/payment made to you

Other clear evidence that would support "affordability" in relation to your playing with us.

 

 

Where/how do I send my documents securely?

 

You can simply scan/photograph your documents and email them to us at: verify@spinandwin.com

 

Please note: we accept scanned copies of documents but reserve the right to request originals in some circumstances.

 

What will happen to the information I give you?

 

Rest assured that all information you provide to us will remain 100% confidential and treated in accordance with the Data Protection Act 1998.

 

What happens if I do not provide you with the CDD info that you have requested?

 

Please be aware that if you do not provide us with requested CDD info, we may have to place some restrictions on your account in line with UK Gambling Regulations. We do not want this to happen – we want you to be able to have the fullest experience possible at SpinandWin.com – so we thank you for your understanding and look forward to receiving your documents.

 

Please note that your account may be closed if your source of funds have not been successfully verified.

 

I’d like to know more about CDD, where can I see it?

 

You can find more information about the Customer Due Diligence process at http://www.gamblingcommission.gov.uk/Home.aspx

 

18.    GENERAL PROMOTIONAL TERMS AND CONDITIONS

18.1 A separate set of terms and conditions exists for your participation in promotional offers or bonuses available in connection with any Game from time to time. To view the applicable promotional terms and conditions, please visit the promotions tab on the Website and click on the Promo Terms & Conditions button.

 

18.2. General Promotional Terms and Conditions apply. For full details please read here

 

19.    MARKETING COMMUNICATIONS

19.1 We will not send you direct electronic communications unless you have given your prior consent. You may withdraw your consent at any time and provision to do (i.e. “unsubscribe”) will be offered within all such communications. You may also do so by changing the mailing options in your account settings at any time by following the steps below:

 

Log in your account

Select My Account

Choose Personal Details

Under Communications Preferences, you can tick or untick the boxes based on your preferences.

To save the changes please enter your password and click on Update Details.

 

 

19.2 If you withdraw consent, we will remove you from receiving such communications as soon as reasonably practicable. You will not then receive further electronic communications until you give your consent again. This does not include formal, non-marketing, notices relating to your account, as outlined in section 16 of these Terms and Conditions.

 

 

 

Mr Play Full T&Cs

 

Full Terms and Conditions – 100% up to £200 + 100 Spins

 

Terms & Conditions

Bonus Policy and Terms of Service apply.

 

New depositing players only.

Min. deposit £10.

Max. bonus varies per deposit (see below).

 

Welcome package includes 3 deposit bonuses as follows:

 

First Deposit: 100% up to £50 + 20 Spins on Starburst

*Min. Deposit £10

Second Deposit: 50% up to £75

*Min. Deposit £20

Third Deposit: 50% up to £75

*Min. Deposit £20

 

After first deposit made, customers will get + 20 Spin for the next 4 days:

1st day after First Deposit: 20 Spins of Finn and the Swirly Spin

2nd day after First Deposit: 20 Spins of Book of Dead

3rd day after First Deposit: 20 Spins of VIP Black

4th day after First Deposit: 20 Spins of Aloha! Cluster Pays

 

Winnings won with spins that require deposit, have to be wagered 35x.

Bonuses that require deposit, have to be wagered 35x.

This offer is available to players residing in United Kingdom only.

 

mrplay.com Welcome Bonus – 100% bonus on your first deposit up to £50 unless otherwise stated. This bonus only applies for deposits of £10 or higher! All you need to do is just deposit the money in your mrplay.com account and you will receive this bonus instantly!

 

For example:

Deposit £10 get £10 free, play with £20.

Deposit £30 get £30 free, play with £60.

Deposit £50 get £50 free, play with £100.

 

The “Welcome bonus” terms & conditions:

o Bonus Policy and Terms of Service apply.

o The “Welcome bonus” is limited to one bonus per household.

o The “Welcome bonus” may not be used in conjunction with any other bonus, promotion or offer.

o The “Welcome bonus” must be wagered at mrplay.com within 21 days of being credited to your account. mrplay.com reserves the right, at any time, to revoke any welcome bonus not used within the allotted time period.

o Please note that in the interests of fair gaming, we require you to have wagered a minimum of 35 times the sum of your welcome bonus before cashing out any winnings. Wagering requirements T&Cs apply.(see here)

 

For example:

 

Deposit £10 get £10 free, wager is £350 to cash out.

Deposit £30 get £30 free, wager is £1 050 to cash out.

Deposit £50 get £50 free, wager is £1 750 to cash out.

 

o Unless stated otherwise by mrplay.com, the non-deposit bonus is available to new players only (players who have not received this bonus before).

Our welcome bonus is automatic. However, there are various reasons for not receiving it and you may need to personally request it. If you have not received your automatic welcome bonus after making an approved deposit, please contact our support team. This can be done online while you are playing (click the “online support” button), or by emailing support@mrplay.com. Just remember to state your username.

 

Free Games bonus:

o Bonus Policy and Terms of Service apply.

o All free games credited to a player’s account must be used within 1 day from when the offer was granted. Unused free games will be removed from the account thereafter.

o Free games are considered as a bonus and must be wagered before any winnings can be cashed out. The free games bonus is calculated as the total value of the winnings received through the use of the free games. The total value of such credit shall be subject to the wagering requirements set out below.

o Any and all free games bonus(es) shall be subject to the standard bonus policy detailed hereby.

o Players, who initiate a deposit in order to receive free games as part of a deposit offer, MUST wager their deposit amount before initiating a withdrawal. Players who withdraw their deposit without wagering will lose the free games earned from the deposit or if used, any winnings earned from the free games.

o The above terms also apply to 20 FREE games ON YOUR FIRST DEPOSIT. For more details, please see our FAQ page.

 

mrplay.com reserves the rights to change or cancel any offer at any time and for any reason.

 

Deposits may be withdrawn before a player’s wagering requirements have been fulfilled. However, if this occurs, all bonuses and winnings will be voided/removed from the player’s account. Players must contact support in order to withdraw their deposit.

Bets on different games contribute differently to the compliance of the wagering requirements: Wagering, Bonus Policy.

 

Winnings received through the use of the free bonus (no deposit) or free spins shall not exceed £100. Any winnings which shall be made with the free bonus or free spins which exceeds the £100 maximum, shall be considered as nil, and shall not be recorded as winnings. Only the maximum winnings of £100 can be withdrawn by the Player subject to the terms specified in the Bonus Policy.

 

When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than £4 or £0.50 per line, or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. In addition, if a player deposited with Skrill or Neteller and placed single bets equal to or greater than £2.50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. If the player placed bets on any of the games which contribute 0% to the wagering requirement before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of a player’s original deposit from a player’s withdrawal.

 

 

 

MrGreen Full T&Cs

 

Full Terms and Conditions – Up to £100 Matched Bonus + 200 Bonus Spins on £20+ deposit

 

eneral Terms and Conditions Mr. Green Version 10 A

Updated November 7th 2018

 

 

 

INDEX

PART A – GENERAL

PART B – GAME SPECIFIC RULES

PART C – BONUS TERMS AND CONDITIONS

PART D – LOYALTY PROGRAM

 

PART A – GENERAL

Please read these terms and conditions of use (“GTCs”) carefully before using this Site and/or any services provided by the Gaming Operator. These GTCs explain what you need to know when you use the products and services we make available, including who we are, how you or we may alter or end the contract, who to contact if there is a problem and other important information.

By using the Site and/or any services, you agree to be bound by these GTCs. If you do not wish to be bound by these GTCs you may not access or use the Site or any of the services provided by us.

 

1. General

2. Opening a Player Account

3. Deposits and Wagers

4. Verification Checks

5. Errors and Cancellations

6. Withdrawals

7. Improper use of your account

8. Responsible Gaming, Social Responsibility and Self Protection

9. Winning and Prizes

10. Customer Service and Complaints

11. Termination, Blocking and Closing of Player Accounts

12. Closure of the Account

13. Inactive and Dormant Account

14. Personal Data and Publicity

15. Local Laws and Prohibitions

16. Links

17. Intellectual Property Rights

18. Limitation of Liability and Disclaimer

19. Amendments and Changes

20. Force Majeure

21. Application of GTCs

22. Governing Laws and Disputes

 

 

 

1. GENERAL

1.1 In these GTCs, reference to "Mr Green" “Gaming Operator”, “us”, “we”, “our” means Mr Green Limited, a limited liability company incorporated in Malta, and subject to Maltese law, having its registered address at Tagliaferro Business Centre, Level 7, High Street, Sliema SLM 1549, Malta;

1.2 Mr Green provides online gambling services on the web-sites www.mrgreen.com, casino.mrgreen.com, sport.mrgreen.com, http://wetten-bei-mrgreen.at, http://wetten-bei-mrgreen.de (the “Site”).

1.3 Capitalised terms shall have the meaning as defined in the body of these GTCs.

1.4 Mr Green is licensed and regulated by:

1.4.1 In respect of services offered to residents of the United Kingdom, the Gambling Commission of Great Britain, under Remote Operating Licence Number 000-039264-R-319432-011;

1.4.2 In respect of sportsbook services offered to residents of the Republic of Ireland, the Revenue Commissioners, under remote bookmakers' licence number 1011600;

1.4.3 In respect of services offered to residents of Denmark, the Danish Gambling Authority under license number 18-0457046;

1.4.4 In respect of services offered to residents of Italy, by the Agenzia delle Dogane e dei Monopoli under licence number Concessione GAD AAMS 15024;

1.4.5 In respect of services offered to all other customers, by the Malta Gaming Authority (“MGA”) under licence numbers 1.4.5 In respect of services offered to all other customers, by the Malta Gaming Authority (“MGA”) under licence numbers MGA/CRP/121/2006 issued on the 1st of November 2018 and valid until the 19th of March 2028

(collectively the "Gaming Licence").

1.5 Mr Green LTD is part of the MRG Group of companies. Other companies in the MRG Group may be licensed separately as independent legal entities, and the relevant terms and conditions and relevant licence numbers can be found on the relevant sites for those entities. Mr Green accepts no responsibility whatsoever for the acts or omission or any other legal entity within the MRG Group.

1.6 These GTCs govern your access to, and use of, the Site, and constitute a legally binding contract between Mr Green and you as a player (herein “you” or the “Player”) and (save for Danish residents) is governed by the laws of Malta For Danish customers only, the use of the Site and the games, and other services are governed by the laws of Denmark.

1.7 These GTCs include and incorporate a number of additional terms, as follows:

1.7.1 The Betting Rules ;

1.7.2 The casino game rules which apply to each casino game (“Game Rules”);

1.7.3 The Privacy Policy ;

1.7.4 The Bonus and Loyalty Program T&C

1.7.5 The Keno, Jackpot Bets, Bingo and Casino game rules found under the Game Rule Page;

1.7.6 Any promotional terms which apply in respect of promotions, bonuses and other offers we may make available from time to time;

1.7.7 Any additional end user terms and conditions of use which we will ask you to confirm your agreement to as part of your use of the Site from time to time;

1.8 The GTCs are provided in different language versions. The different language versions of the GTCs reflect the same principles. However, in case of any discrepancies between the different language versions, the English version shall prevail.

1.9 If required, it is your responsibility to declare and pay for all taxes, duties or levies applicable to your deposits, winnings, bonuses, earnings, and in general any amount included at any point in time in your Player Account and you will not hold Mr Green responsible for any tax whatsoever.

 

2. OPENING A PLAYER ACCOUNT

2.1 In order to use the services provided by the Gaming Operator the Player must open an account (a “Player Account”). Players must register personally. The Gaming Operator reserves the right to refuse any application for a Player Account.

2.2 Playing at the Site is restricted to individuals of legal age as determined in the jurisdiction in which the Player resides, who has registered as a Player, and who holds a Player Account with the Gaming Operator. It is an offence to gamble whilst underage. In any event, you must not use the Site to gamble if you are under 18 years of age. Any funds deposited by such person will be returned to the individual after the Player Account has been closed by the Gaming Operator and any winnings will be forfeited.

2.3 You may not use the Site if you are resident or located in any of the prohibited jurisdictions set out in Section 15

2.4 You understand and acknowledge that the games and the online community services provided on the Site are for entertainment purposes only. Any use of the Site for any other purposes or intention is strictly prohibited.

2.5 By opening a Player Account you warrant and represent that:

2.5.1 you are at least 18 years of age (or the legal age to gamble in the jurisdiction in which you reside, if higher);

2.5.2 you are legally able to enter into contracts;

2.5.3 you have not been excluded from gambling (e.g. Self-Excluded, blocked from the Site/services, Excluded in a National Self Exclusion Register);

2.5.4 you have not already had a Player Account closed by us due to carrying out a Prohibited Practice;

2.5.5 you will provide accurate registration information when opening your account, which will include, at a minimum, your correct name, date of birth, your country of residence, your current home address, email address and personal telephone number;

2.5.6 you are opening your Player Account solely for your personal use, and that you are acting on your own behalf and not as an agent on behalf of a third party;

2.5.7 you will not try to sell or in any way transfer the benefit of your account to any third party and nor will you acquire or attempt to acquire an account which has been opened in the name of a third party;

2.5.8 you are entirely responsible for complying (and that you comply) with your own local, national, federal, state or other laws concerning betting and gaming prior to opening an account, placing any bets, stakes or wagers or using our services. If you are located in a country where use of a particular service is prohibited, you must not (i) register with us for the applicable service; (ii) attempt to use that service; or (iii) use your payment card or other payment method to undertake betting or gaming with us for the unlawful service;

2.5.9 you are not prohibited for any reason from betting with us or from using the services;

2.6 The Player (including in this case any person applying to become a Player) must always provide and maintain valid, complete and correct information to The Gaming Operator. You must ensure that the information you provide is true, complete and correct, and is kept up-to-date.

2.7 Upon registration, the Player must select a password. The password must consist of a minimum of six characters and it is recommended that the password includes a mix of letters, numbers and special characters. It is not recommended to use personal information or common words as passwords. Players must always log on using their email address together with their password when accessing the site. Players may not allow any person other than themselves to use their Player Account to access and/or use any materials or information from the gaming system, to accept any prize, and/or to participate in any of the games. It is strictly prohibited to sell, transfer and/or acquire Player Accounts to or from other Players.

2.8 The password should never be written-down or communicated to any other person, and should be changed on a regular basis. You are obliged to keep your Player Account information, email and password secret and confidential and you are solely responsible for all activity and/or use of the services through your Player Account. In case you become aware of any known or suspected unauthorized use of your Player Account or any breach of security you are required to immediately notify the Gaming Operator hereof in order to suspend your Player Account. Any unauthorized use of your email or password shall be deemed as your use and you are responsible for all activity on and/or charges to your Player Account until such notification is made to the Gaming Operator. Should a Player give away, share, or lose his/her email and/or password, the Gaming Operator shall not be liable for any loss or damage as a result thereof.

2.9 We must suspend your Player Account if you have deposited money into your Player Account and one of the following applies:

2.9.1 you are a UK resident and we cannot confirm your age within 72 hours;

2.9.2 you are a Danish resident and we cannot confirm your identity within 30 days;

2.9.3 we are unable to carry out Checks to our satisfaction in accordance with Section 4;

2.9.4 you are not included under the articles 2.9.1, 2.9.2, 2.9.3 and we cannot confirm your identity within 30 days from reaching the deposit threshold of 2000 EUR on the basis of a rolling period of 180 days;

2.10 You are not allowed to open or attempt to open a Player Account if you hold a Player Account which has been Self-Excluded with any of the following MRG brands: Mr Green, Redbet, WinningRoom, Bertil, MamamiaBingo.

2.11 You may only open one Player Account. If we have reason to believe you have:

2.11.1 registered and/or used more than one Player Account with us; or

2.11.2 colluded with one or more other individuals using a number of different accounts, we shall be entitled to deem such accounts as "Multiple Accounts" and treat them in accordance with clause 2.12.

2.12 We shall be entitled to suspend or close any Multiple Account(s). If we close a Multiple Account:

2.12.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Multiple Account will be void and forfeited by you;

2.12.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Multiple Account and, to the extent not recovered by us from the relevant Multiple Account, any amounts to be refunded to us by you in respect of a Multiple Account may be recovered by us directly from any other of your Player Accounts (including any other Multiple Account)

 

3. DEPOSITS AND WAGERS

3.1 Deposits can only be made via the Site. You can use any of the methods specified on the Deposits page of the Site. Available payment methods, associated fees and requirements may vary depending on time as well as the country and financial institution in question. Up to date information is available when logged in on the Site in the FAQ Deposit Section.

3.2 We do not accept cash payments to the Player Account

3.3 We accept payments made in the following currencies: EUR, GBP, CAD, NOK, SEK, DKK, CHF and USD.

3.4 All deposits will be credited to the Player Account after the payment processing has taken place. A Danish resident additionally may not deposit more than DKK 10,000 into a Player Account unless the verification process is complete.

3.5 There is a minimum amount of any single transfer (deposit) of 10 EUR/GBP, or its equivalent in any of the other accepted currencies, to a Player Account ("Minimum Deposit Amount"); however, this amount may vary depending on the deposit method chosen. For more information on our deposit methods, fees and Minimum Deposit Amounts, please visit our FAQ Page on FAQ Deposit Section.

3.6 In case a transfer is initially accepted and thus shown on the Player Account and the Gaming Operator later receives notice from the card issuer that the transfer for any reason shall be reversed, the Gaming Operator will temporarily suspend the Player Account on suspicion of fraud or stolen credit card and may, at its discretion, suspend or void any wager or bet already made.

3.7 A wager can only be placed over the internet. The Gaming Operator will not accept a wager from a Player unless there are sufficient funds in the Player Account to cover the amount of the wager. The Gaming Operator reserves the right to refuse or limit any wager. The Gaming Operator will not grant a Player any credit and the Player may not use any amounts credited in error for the purpose of placing a wager or withdrawing from the account. The Player shall not treat the Gaming Operator as a bank or other financial institution. Neither deposits nor winnings are interest-bearing, i.e. the Player will not receive any interest on the balance on the Player Account. Players are not entitled to make any transfers between Players or between different Player Accounts.

3.8 The Gaming Operator will treat all Deposits made to a Player Account as intended by the Player solely to be used for the purpose of placing wagers on games or betting on the Site. We reserve the right to obtain information about the extent of your intended gambling at the same time as you provide identification information to the Gaming Operator.

3.9 All wagers are binding for the Player when made and cannot be cancelled, save as expressly set out in these GTCs. If a wager is placed or a hand is played using a Player’s Player Account it will be considered to have been made by that Player and therefore valid.

3.10 The Gaming Operator endeavors wherever possible to ensure the full protection of all Players, Players’ Accounts, and their wagers. However, there are certain events that are beyond the Gaming Operator's control and the Player acknowledges that the games are played over the Internet, and, in the case of mobile devices, over the cellular mobile telephone networks. These are communication media that are known to be imperfect. If a Player has wagered on a game but has not started the game when disconnected through a technical malfunction, the game will not take place. If the Player has wagered and the game has started when the game gets disconnected, the game will be recorded on the game servers and the wager will stand and the outcome will be reflected in the Player Account status and, if the Player wins, the amount will be credited to the Player Account. The Player understands that in the event of disconnection the records stored on the game server shall be the final authority in determining the terms of any wagers placed and the circumstances in which such wagers were made. The Gaming Operator reserves the right, at any time and without prior warning, to cease to offer an announced game and to withdraw a scheduled gaming activity. In such event all commenced but not completed games will be annulled and the wagers will be repaid to the Player.

3.11 Financial institutions, card providers, banks and other third party payment processors may charge a fee for processing payments ("Third Party Payment Processor Fees"). The Player is liable to pay any and all such Third Party Payment Processor Fees.

3.12 Mr. Green does charge fees for the following deposit method:

3.12.1 Paysafecard method of deposit that is subject to a 3.9% fee.

3.13 When choosing a payment method you agree to the terms of that payment method and agree to any charges that apply. You agree that the payment method is valid, that the payment account or card belongs to you and that you have the right to use the payment method.

3.14 A Player can at any time log in to their Player Account and view a statement of his/her account which would show all transactions effected on that Player Account, namely deposits, bonuses, winnings, and withdrawals. Danish and British Players also have access to view wager transaction history. For other operators, the Players can contact Customer Services and request wager transaction history. Should the Player notice any mistakes s/he must notify the Gaming Operator immediately so that the mistake can be rectified. Players should report such a mistake within 90 days from when the mistake first appeared on the statement available on the Player Account.

3.15 The Gaming Operator holds all customer funds separate from company funds in ring fenced accounts with Bank of Valletta and arrangements have been made to ensure that assets in the customer accounts are distributed to customers in the event of insolvency. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid. This meets the requirements of the Gambling Commission of Great Britain for the segregation of customer funds at the level: medium.

 

4. VERIFICATION CHECKS

4.1 We are required by anti-money laundering regulations and gambling regulations to make checks to verify your identity and (where necessary) the source of any funds placed on deposit by you ("Checks"). You agree to promptly provide us with any information we request in relation to such Checks, and we reserve the right to request proof of age documentation and evidence to verify your identity, or the source of your funds, including certified documentation, from you at any time. Until such time as the relevant Checks are completed to our reasonable satisfaction, and any requested information has been provided, we are entitled to restrict your Player Account in any manner that we may reasonably deem appropriate, including by preventing you from placing any bets or wagers, or from withdrawing your funds, until the Checks are completed satisfactorily.

4.2 We reserve the right, acting reasonably, to suspend or terminate your Player Account where we are unable to complete these Checks to our satisfaction.

4.3 We may supply the information that you give us to authorised credit reference agencies and/or fraud prevention agencies (to confirm your identity and card details). You agree that we may process, use, record and disclose personal information which you provide in connection with your registration and that such personal data may be recorded by us or such third party agencies. For further information please see our Privacy Policy.

4.4 The documents or information requested by us may depend on the jurisdiction where you reside. The Gaming Operator reserves the right, in its sole discretion, to determine which verification documents we require in order to carry out these Checks. To enable us to carry out these Checks, we may ask you to provide a clear copy of (and you agree to promptly provide, on request):

• A valid identity document (passport, national ID card or driver’s licence);

• A valid proof of address not older than 3 months (utility bill or bank statement);

• If a Danish resident, your Danish Personal Identification number (CRP)

4.5 Set out below is a non-exhaustive list of further documentation and/or information we may request from you for this purpose:

• Copies of payment method (bank statement, IBAN, copies of credit card, proof of ownership, etc) If the Player has deposited funds with credit cards or debit cards or if the Player has requested a pay-out to be made to a credit card or debit card, the Gaming Operator has the right to request copies of both the front and the back of the relevant card. For the Player's own safety, the Gaming Operator recommends that the Player only makes the first six (6) numbers and the last four (4) numbers on the credit card or debit card visible when providing the copy of the card. The CVV/CVV2 number on the credit card or debit card should not be visible in the copy.

• Certified (and/or notarized) copy of any documents provided to us.

• Other evidence of residency or identity that may reasonably be required.

• A photo of you holding your identity document up next to your face.

• Submission of a contract or similar document whereby the Player is requested to sign and return such document.

• Information or documents about the Player’s account/transaction activity, their occupation or source of funds.

4.6 The Gaming Operator will monitor all wagers and account transactions. It is prohibited and unlawful to deposit money directly or indirectly acquired by unlawful means. Therefore, all transactions are checked to prevent money laundering and all suspicious transactions will be reported to the Gaming Operator’s Money Laundering Reporting Officer (MLRO) who will report to the relevant authorities in accordance with our regulatory obligations. If, in a single instance, or over a period of time, we have reasonable grounds to suspect you are using your Player Account for purposes other than the lawful placing of a wager or bet, (e.g. if you request a withdrawal from a deposit without playing a commensurate number of games or bets which may indicate money laundering or other types of fraudulent or criminal activity) we reserve the following rights consistent with our duties as a Gaming Operator and in accordance with applicable law:

4.6.1 to ask additional verification questions and/or for documents,

4.6.2 to return any non-wagered deposits or deposits balance to the originating deposit method or, where this is not possible, to a bank account held in your name with a description of the transaction as we deem fit;

4.6.3 to withhold payment of your real money balance without providing you with a reason;

4.6.4 to close or block your Player Account indefinitely without providing you with reasons and to report you to the relevant authorities; and/or

4.6.5 to assist in or initiate relevant criminal or civil proceedings against you.

 

5. ERRORS AND CANCELLATIONS

5.1 The Gaming Operator shall not be liable for any errors in respect of bets or wagers where it has reason to believe, on reasonable grounds, that any of the following circumstances have occurred:

5.1.1 There is an obvious error or misprint in a pay table or any other typographical or photographic error;

5.1.2 The Gaming Operator has continued to accept bets or wagers on closed or suspended markets in error;

5.1.3 any technical error where wagers or bets have been offered, placed and/or accepted due to or including this error, including where wagers or bets have been placed that would not have otherwise been accepted during periods when the Site was affected by technical problems;

5.1.4 any other error, such as human or systemic mistake by an employee or contractor;

5.2 In the case of a cancellation under any provision of section 5.1, bets or wagers may be cancelled and bets, wagers, bonuses received and winnings already accrued shall be considered null and void and the Player Account will be returned to its starting balance. For the avoidance of doubt the starting balance is the balance the Player had on the Player Account prior to the erroneous wagering activity less any bonuses received and winnings accrued thereof. In case of an error referable to the Gaming Operator's suppliers or other third parties, Section 18.3 below shall apply.

5.3 We reserve the right to limit or refuse to accept any wagers you wish to place on the Site. We will not seek to enforce such a restriction against a player who has, before being notified of the restriction, made qualifying bets in a free bet promotion, where doing so would materially affect the consumer’s ability to complete the qualifying bets required by that free bet.

 

6. WITHDRAWALS

6.1 You may withdraw your own real money deposits and winnings held in your Player Account at any time provided that:

6.1.1 all payments made into your Player Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;

6.1.2 we have completed any Checks carried out pursuant to section 4 to our satisfaction. Where we have requested information from you to carry out these Checks, any delay in providing this information may cause an additional delay when withdrawing funds;

6.1.3 there is currently no ongoing investigation:

(a) into a game defect involving a game which you have played which requires a temporary freeze on withdrawal of funds;

(b) where we have reason to believe you may have carried out a Prohibited Act (as defined in Section 7)

6.2 To withdraw funds from your Player Account you must request the withdrawal back to the same payment method used for deposit. If the deposit method used does not allow withdrawals, you may request the withdrawal via bank transfer. The Gaming Operator reserves the right to ask you for a bank statement proving that you are the owner of the bank account. If you request a withdrawal to the different payment method, The Gaming Operator will contact you and ask you to cancel your pending withdrawal and request it again via the correct payment method. The Gaming Operator reserves the right, at all times, to make the final decision on the choice of withdrawal method.

6.3 We reserve the right to apply a fee when you withdraw funds from your Player Account. These fees vary according to the value or your withdrawal amount and the currency of your withdrawal (as set out below). The fees we impose on withdrawal represent a reasonable estimate of the costs incurred by the Gaming Operator in processing that withdrawal to you.

6.3.1 Each withdrawal made will incur the below fees.

? Up to 100 EUR/USD/GBP/CAD/CHF/NZD withdrawal – 1 EUR/GBP/CAD fee

? Over 100 EUR/USD/GBP/CAD/CHF/NZD withdrawal – 1.5% fee

? Up to 1000 SEK/NOK/DKK withdrawal – 10.00 SEK/NOK fee

? Over 1000 SEK/NOK/DKK withdrawal – 1.5% fee

6.3.2 Maximum withdrawals fee amount:

? EUR/USD/GBP/CAD/CHF/NZD 10

? SEK/NOK/DKK 100.00

You will always see this on the page before making the withdrawal, so be sure to check this.

6.4 We impose certain limits on the minimum amount you may withdraw in a single withdrawal request ("Minimum Withdrawal Amount"), which will vary depending on where you are resident and withdrawal method chosen. Please visit our FAQ Withdrawal Section for further details.

6.4.1 For non UK Players, the Minimum Withdrawal Amount is 30 EUR; however, this amount may vary depending on the withdrawal method chosen;

6.4.2 For UK Players, the Minimum Withdrawal Amount is 10 GBP. If you wish to withdraw an amount which is less than the Minimum Withdrawal Amount, please contact Customer Support. On receipt of any such withdrawal request, we will return the relevant funds to you (less a processing fee if applicable) using the payment method with which those funds were originally deposited (unless we agree otherwise).

6.5 When you make a deposit by debit card or credit card, some financial institutions, banks and third party payment processors may levy a fixed and/or interest charge from the date of payment. It is your responsibility to settle this charge, in addition to any other fees payable in accordance with these GTCs.

 

7. IMPROPER USE OF YOUR ACCOUNT

7.1 You acknowledge and agree that you will not engage in any of the following activities:

7.1.1 Fraudulent activity, including (without limitation)

(a) colluding with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us or by intentionally losing money to other players (e.g. chip dumping);

(b) attempt to register false or misleading account information;

(c) acting (or attempting to act) in any way which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;

(d) using a VPN or proxy to hide or alter the identity of the device you are using to connect to the Site

7.1.2 Take unfair advantage, including:

(a) By seeking to exploit a fault, loophole or error in our or any third party's software used by you in connection with the Site (including in respect of any game) to your advantage and/or to the disadvantage of us and/or other players;

(b) through the use of third party software or analysis systems, including but not limited to, software that includes features that: (a) enables play without human intervention (e.g. Bots), and/or (b) makes automated decisions;

7.1.3 Opening Multiple Accounts;

7.1.4 Criminal activity, including (but not limited to) through match-fixing, rigging or misusing insider information, cheating, bribery, fraud or conspiracy; and/or

7.1.5 Breaching the rules of a sports governing body,

 

(each, a "Prohibited Act").

7.2 Carrying out a Prohibited Act will constitute a material breach of these GTCs. We will take all reasonable steps to prevent and detect Prohibited Acts and to identify the relevant players concerned if they occur.

7.3 If we have reason to believe you have carried out a Prohibited Act, we shall be entitled to withhold the whole or part of the balance and/or recover from your Player Account (or any Duplicate Account), the amount of any pay-outs, bonuses or winnings which have been affected by or are in any way attribute to the Prohibited Act. You agree to indemnify The Gaming Operator against all claims, losses, liabilities, damages, costs and expenses incurred or suffered by The Gaming Operator arising directly or indirectly from your Prohibited Act. The rights set out in this clause 7 do not affect any other rights (including any common law rights) we may have against you, under the GTCs or otherwise.

7.4 As part of your use of the Site, The Gaming Operator provides you with the facility of Live Chat, as an option to communicate with Customer Service for any relevant issue. Live Chat is moderated by The Gaming Operator and is subject to the following rules:

7.4.1 All conversations are recorded and will be kept for a reasonable period. Your use of the Live Chat facility should be for purposes relating strictly to The Gaming Operator services and any relevant issues you might be having in relation to these services.

7.4.2 Abusive and/or offensive language shall not be accepted. In addition, you are not entitled to make untrue and/or malicious and/or damaging comments with regard to The Gaming Operator’s operation in any media or forum.

7.4.3 The Gaming Operator is entitled to close or suspend the Player Account at its sole discretion if the Player uses abusive and/or aggressive language in its communications with the Gaming Operator using its Live Chat facilities.

 

8. RESPONSIBLE GAMING, SOCIAL RESPONSIBILITY AND SELF PROTECTION

8.1 The Player and the Gaming Operator are aware of the risks of excessive gambling. Further information regarding the risks associated with gambling can be found on our Green Gaming website.

8.2 We make a series of tools available to you to control or limit the time or money you spend gambling, You may use any of these tools by accessing the Responsible Gaming (“Green Gaming”) Section on the Site:

8.2.1 Set a session reminder which will inform the Player of the time they have spent on the website, from the time of login until the session reminder is reached, and/or

8.2.2 Set a limit on the total amount the Player may wager during a certain time period, and/or

8.2.3 Set a limit on the total losses the Player is allowed to incur during a certain time period, and/or

8.2.4 Set a limit on the amount that the Player is allowed to deposit into the Player Account during a defined time period.

8.2.5 Time-Out of the Player Account (“Take a Break”). A Time-Out of the Player Account can have the following effective periods:

(a) 24 hours

(b) 7 days

(c) 30 days

(d) 42 days

8.2.6 Self-Exclusion of the Player Account for UK Player. We have the following effective periods available for self-exclusion:

(a) Six months

(b) One year

(c) Three years

(d) Five years

8.2.7 Self-Exclusion of the Player Account for non-UK Player. A Self-Exclusion of the Player Account can be determined with a set end-date or indefinite. We have the following effective periods available for self-exclusion:

(a) Six months

(b) One year

(c) Three years

(d) Five years

(e) Indefinite period

Please note that Gaming Limitations described in section 8.2.2 and 8.2.3 are not available for Danish residents.

8.3 A player account that has been blocked for one of the Take A Break periods (as described in the Section 8.2.5) cannot be opened until the full effective period has elapsed, even if the Player wishes to do so. The Player Account will be automatically reopened once you successfully login after the effective period has passed.

8.4 A Player Account that has been Self-Excluded cannot be opened until the full effective period has elapsed, even if the Player wishes to do so. Subject to the following sections, if you wish to reactivate your Player Account, you can only do so after your exclusion period has ended by contacting Customer Service.

8.4.1 Following a determined self-exclusion period, a cooling off period of 24 hours must elapse before the Player Account can be reopened. The cooling of period of 24 hours starts upon your request to return from self-exclusion is made to Customer Service. You are required to confirm that you wish to have the account reopened after the 24 hours have elapsed by contacting customer service.

8.4.2 Following an indefinite self-exclusion, you will not be able to reopen the account before at least one (1) year have elapsed from the date of self-exclusion. If one (1) year have elapsed you may contact customer service and request to return from self-exclusion. A cooling off period of 7 days will be applied following your request to reopen the account. You are required to contact customer service after 7 days to confirm you want to return from self-exclusion.

8.5 When you self-exclude, we will attempt to return any remaining withdrawable balance to you. If, after a reasonable period, we are not able to return your withdrawable balance (because, for example, we are not able to contact you), we may at our discretion donate the relevant amount to a charity of our choice.

8.6 The gaming limitations set out in Sections 8.2 above (“Gaming Limitations”), are carried out by using the tools available in the Responsible Gaming (“Green Gaming”) Section on the Site. Session limit, deposit limit, wager limit and loss limit can only be set from the Green Gaming section on the site and can only be changed/removed by the player. The player may also contact Customer Service directly to Self-Exclude or Take a Break.

8.6.1 For non UK or Danish residents: An initial request of Gaming Limitation will have effect immediately when using the tools in the Green Gaming Section. If you wish to lower your gaming limits (deposit limit, wager limit or loss limit) the new limit will take effect immediately. If you wish to increase your gaming limits or have the limit lifted, such changes will have effect after a cooling off period of seven days following the increase/removal request.

8.6.2 For UK residents an initial request of Gaming Limitation will have effect immediately when using the tools in the Green Gaming Section. If you wish to lower your gaming limits (deposit limit, wager limit or loss limit) the new limit will take effect immediately. If you wish to increase your gaming limits or have the limit lifted a 24 hour cooling off period will be applied following the change request. You must take positive action at the end of the cooling off period to confirm their request by logging into your player account and confirm the increase/removal of the limit. The new limit/removal of limit will take effect as per below:

Daily limits: Next day

Weekly limits: Following Monday

Monthly limits: The first day of the upcoming month

8.6.3 For DK residents: an initial request of Gaming Limitation will have effect immediately when using the tools in the Green Gaming Section. If you wish to lower your gaming limits (deposit limit) the new limit will take effect immediately. If you wish to increase your gaming limits or have the limit lifted a cooling of period of 24 hours will be applied. Kindly note that the 24 hour cooling off period will start at 00.00 UTC on the day of your change request.

8.6.4 A Gaming Limitation set by the Player will remain in effect until the Player has revoked or changed such limitation.

8.7 A request to Self-Exclude is a formal acknowledgement by You as a Player that You are experiencing problems with your gambling and wish to take steps to address these problems. The Player shall abide by this Self-Exclusion agreement and not try to breach it by trying to open additional Player Accounts on the Gambling Operator or any other brands within the MRG Group (included but not limited to Mr Green, Redbet, WinningRoom, Bertil, Mamamia Bingo)

8.8 A request to Self-Exclude using the tools provided in the Responsible Gaming (“Green Gaming”) Section is specific to all brands within the MRG Group (included but not limited to Mr Green, Redbet, WinningRoom, Bertil, Mamamia Bingo). While the Gaming Operator endeavors to identify and Self-Exclude additional Player Accounts registered by You as a Player with all brands within the MRG Group within 24 hours of receipt of a request to Self-Exclude, there is no guarantee that such accounts can be identified and excluded within the stated period. It is the responsibility of the Player to communicate or Self-Exclude any additional open Player Accounts within the MRG group.

8.9 UK Additional Responsible Gambling Tools.

8.9.1 In addition to the responsible gambling tools set out above, you can also self-exclude with GAMSTOP, a free service that enables you to self-exclude from websites / apps of gambling operators licensed by the Gambling Commission of Great Britain. For more information and to register with GAMSTOP, please visit www.gamstop.co.uk. If you request to self-exclude using GAMSTOP, we will take reasonable steps to prevent you from gambling on the Site as soon as possible. You should ensure that the details you use to register with GAMSTOP are the same as those details registered on your account. Please note that there may be circumstances where we are unable to implement a self-exclusion requested via GAMSTOP. For instance, we may be unable to match your account with the details you provided to GAMSTOP, or there may be a technical failure in the operation of GAMSTOP such that we cannot retrieve the latest information on users that have requested self-exclusion.

8.9.2 We will remove your name and details from marketing communication once your self-exclusion has been implemented. We will take all reasonable steps to ensure that self-excluded accounts do not receive any marketing material from us. However, there may be a short delay between your self-exclusion and marketing communication being stopped. Self-excluding from our site will not affect your marketing preferences with third parties, including with advertising websites or other third party affiliates, over which we have no control. We strongly recommend that you contact any such parties and opt out from receiving any marketing material from them. We also recommend you consider self-exclusion from any other online gambling operators with which you have an account if you have not self-excluded via GAMSTOP.

8.9.3 We shall have no responsibility or liability to you or any third party for any gambling activity that takes places (including to refund any losses) if you circumvent our self-exclusion procedures by fraudulent means or by deliberately entering incorrect information.

8.9.4 Further to the options available within the GTCs, we would also like to bring to your attention that there are additional software tools available that can be used to assist you in restricting access to gambling sites. Examples of such tools are Betfilter (www.betfilter.com) and GamBlock (www.gamblock.com). We advise parents to make use of third party applications that can be used to monitor or restrict the use of their computer’s access to the internet. Netnanny (www.netnanny.com) or Cybersitter (www.cybersitter.com) are examples of such software.

 

9. WINNINGS AND PRIZES

9.1 Potential winnings/details of the odds offered in any games are set out in the games Rules or the terms of any promotion. Details of any other promotional prizes will be stated in the terms of the promotion.

9.2 From time to time competitions will be held on the Site with different kinds of prizes (“Competition Prizes”). These competitions are completely separate from the games and any Competition Prizes will thus not be shown in the Player Account history. The Gaming Operator will contact a Player that has won a Competition Prize in order to verify that the address provided upon registration is correct. The Player is required to reply and confirm that the address is correct before the Gaming Operator delivers the Competition Prize. Any tax levied on Competition Prizes are payable by the Player.

9.3 If the prize includes travelling, as a condition of claiming the prize you are required and obliged to be insured for all travel related risks at your own expense to be eligible to collect the prize.

9.4 The Player understands and accepts that jackpots may be advertised in a certain currency and if it is claimed in a different currency there may be a reduction in the jackpot amount caused by currency fluctuations due to the applicable exchange rate.

9.5 While suppliers, contractors and employees of Mr Green or any group company of Mr Green are allowed to play with Mr Green, we additionally reserves the right to investigate any winnings of said suppliers, contractors or employees and to delay the payment of any winnings until the investigation has been completed without any finding of fraud or manipulation.

 

10. CUSTOMER SERVICE AND COMPLAINTS

10.1 Customer Service is provided by the Gaming Operator through electronic email, telephone and on-line help desk using the contact form at the Site (the “Customer Service”). Customer Services Email Addresses is customerserviceinternational@mrgreen.com

10.1.1 Spamming of Customer Support (sending repeated copies of the same message) is prohibited. Players are prohibited from harassing or abusing the Customer Support staff. Players are requested to address their concerns without the use of obscenities or threatening language.

10.1.2 The Gaming Operator is entitled to close or suspend the Player Account at its sole discretion if the Player uses abusive and/or aggressive language in its communications with the Gaming Operator.

10.2 A complaints can be directed to the Customer Service via live chat, telephone or email. A complaint shall be deemed to have been submitted in a valid manner when it contains clear information regarding the Player’s identity (Full name, Date of Birth, Home Address, Registered Email Address, and Mobile Number) and gives all relevant details giving rise to the complaint

10.3 We aim to acknowledge the complaint within 24 hours

10.4 We aim to process your complaint within 8 weeks (14 days in Denmark) from the date of submission of the complaint by the Player.

10.4.1 If you are not content with the Gaming Operator’s handling of your complaint you may submit your complaint to eCogra using their free ADR service. A process description of the eCogra ADR service is available at this website.

10.4.2 Or Danish customers, please contact the consumer complaint board Forbrugerklagenævnet and follow the procedures set out at https://www.forbrug.dk.

10.4.3 For all non-UK customers, if you are not content with the Gaming Operator’s handling of your complaint, you may submit your complaint to the Maltese Gaming Authority (MGA) at this link

10.5 The ultimate resolution of the ADR or the regulator does not deprive you of the right to pursue the matter in the courts, which will be the final stage in the process.

10.6 In the event that there is a discrepancy between the outcome of a game as recorded in the Gaming Operator's database, and that recorded by the Player, the information recorded in the Gaming Operator's game server will be considered valid.

10.7 Players are prohibited from discussing a complaint or the length of time within which same has been pending or has been processed by the Gaming Operator in the chat rooms.

 

11. TERMINATION, BLOCKING AND CLOSING OF PLAYER ACCOUNTS

11.1 We may restrict your access to Mr Green, suspend or terminate your account, withdraw your offers for bets, void any bets outstanding to your account, cancel any unmatched bets or cancel and void any outstanding or matched bets in our absolute discretion if:

11.1.1 We have reason to believe you have engaged in a Prohibited Act;

11.1.2 we are required to do so by any applicable law, rule or regulations;

11.1.3 there is a material technological failure which prevents us from offering the services;

11.1.4 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services;

11.1.5 we suspect that you may be bankrupt or are having difficulties obtaining credit;

11.1.6 you are prohibited from entering into a bet by any term of your contract of employment or any rule of a sport governing body or other professional body which applies to you;

11.1.7 you place a bet on any sporting match or event in which you take part (or in which a team of which you are a member, or in respect of which you are employed, takes part); or

11.1.8 we suspect that you have (or may have) otherwise materially breached these terms and conditions

11.2 You agree to indemnify and hold harmless the Gaming Operator and its officers, directors, employees, agents, licensors, suppliers and any third party content and service providers to the Site from and against all losses, expenses, damages and costs resulting from your violation of the GTCs.

 

12. CLOSURE OF THE ACCOUNT

12.1 A Player may at any time request to close his/her Player Account by contacting Customer Support. If the Gaming Operator does not suspect any breach against these GTCs, the Gaming Operator shall execute a pay-out of the Players available funds, less any third party fees, within a reasonable time after the termination request. If the Player has acted in breach of these GTCs, the Gaming Operator shall be entitled to reclaim any winnings that have been paid out or make a set-off of winnings against the balance of the Player Account.

12.2 If a Player closes a Player Account, all funds (except bonus money) will be transferred to the bank account or credit card from which the funds paid into the Player Account originated.

 

13. INACTIVE AND DORMANT ACCOUNTS

13.1 The Player accepts and acknowledges that the Player Account automatically will be classified as inactive if there has been no log-in and/or log-out in the Player Account during a consecutive period of 12 (twelve) months and you hereby authorize us to charge you and proceed to deduct a monthly administrative fee of 5 Euros, or its equivalent, until your next log-in or for as long as the Real Money remains positive. The Gaming Operator will notify the player 30 days before the account becomes inactive informing of the consequences of such classification. A player may claim a reimbursement of the paid inactive fees if s/he could not accesshis/her account due to health related impediments. The player however needs to provide proof of such impediment ("Inactive Account Fee").

13.2 Subject to 15.1, the Player accepts and acknowledges that the Player Account automatically will be classified as Dormant if there has been no log-in and/or log-out on the Player Account during a consecutive period of thirty (30) months. Should the Player Account be classified as Dormant, the Gaming Operator will try to contact the Player using the email address on record in order to pay out the balance on the Player Account, minus any bonus money, to the Player.

 

14. PERSONAL DATA AND PUBLICITY

The Gaming Operator is committed to protecting your privacy and personal information. Your personal information is processed in accordance with our Privacy Policy.

 

15. LOCAL LAWS AND PROHIBITIONS

15.1 Persons who are resident in the following countries are expressly prohibited from using the Site and playing any games provided by the Gaming Operator. By registering as a Player, you confirm that you are not a resident in any of the following countries:

Andorra, Afghanistan, Algeria, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bosnia and Herzegovina, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos Islands, Comoros, Democratic Republic of Congo, Cook Islands, Cote D’ Ivoire, Cuba, Cyprus, Czech Republic, Djibouti, Dominica, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Palestine, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guinea, Guinea-Bissau, Haiti, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People’s Republic of Korea (North Korea), South Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palau, Panama, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Russia, Rwanda, St. Helena, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, Saint Pierre and Miquelon, Sudan, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, United States, Uzbekistan, Vanuatu, Vietnam, Virgin Islands, Wallis and Futuna Islands, Western Sahara, Yemen, Zambia and Zimbabwe.

And or any other jurisdiction where Your participation would be in conflict with any applicable law or any other rules, including those relating to online gaming

15.2 It is the sole responsibility of the Player to understand the laws in his/her jurisdiction of residence relating to all aspects of playing any games and/or services offered by the Gaming Operator. Your access to the Site is on your own initiative and you are responsible for your compliance with local laws if and to the extent local laws are applicable. The Gaming Operator makes no representation that materials on the Site or the Gaming Operator's services are appropriate, available or allowed in your jurisdiction. The Gaming Operator is unable to provide any legal advice regarding this matter and the Gaming Operator accepts no responsibility whatsoever should an individual act in breach of any law or regulation in transacting with the Gaming Operator in whichever manner.

 

16. LINKS

16.1 The Site may provide links or references to other websites. The Gaming Operator has no particular knowledge of information contained in such other sites and does not endorse companies or products to which it links. The Gaming Operator is not responsible for the contents or policies of such other sites and does not accept any liability for any damages resulting from your access to or use of such other sites. If you decide to access any of the third party sites linked to the Site, you do so entirely at your own risk. The Gaming Operator reserves the right to terminate any link or linking program at any time.

 

17. INTELLECTUAL PROPERTY RIGHTS

17.1 All content on the Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads and software is owned and/or licensed by the Gaming Operator. You may not access, print and download portions of material from the Site unless expressly permitted and then solely for your personal and non-commercial use. Information on the Site may not be altered, distributed or displayed without the express consent of the Gaming Operator.

17.2 The Gaming Operator's trademarks, trade names and other symbols included or referenced on the Site (the "Marks") are protected by national and international trademark laws. All use of the Marks is strictly prohibited without the Gaming Operator's prior written approval. The Marks may not be used in connection with any product or service that is not approved by the Gaming Operator or in any manner that is likely to cause confusion among customers or that disparages or discredits the Gaming Operator. The Player does not obtain any rights in relation to the Marks or any other materials on the Site. A breach of these provisions may entail liability for damages.

17.3 If you upload or post materials to the Site (including but not limited to comments, suggestions, problem reports, bug reports and design ideas) you agree that you automatically grant to the Gaming Operator a non-exclusive, royalty-free, world-wide and perpetual license to use, modify, incorporate and reproduce such materials in any manner and you waive all your moral rights in relation to such materials.

 

18. LIMITATION OF LIABILITY AND DISCLAIMER

18.1 To the extent allowed under applicable laws, neither the Gaming Operator nor any of its affiliates or content or service providers accepts any liability for any direct, indirect, special, punitive, incidental, exemplary or consequential loss, costs, expenses and damages of any kind arising from or relating to your access to and use of the Site and/or the services provided by the Gaming Operator. In no event shall the Gaming Operator's total liability to you for all damages, losses, and causes of action exceed the amount you have deposited to your Player Account during the last 90 days calculated from the date when the incident occurred.

18.2 The Gaming Operator does not warrant that the Site or the services provided by the Gaming Operator will be provided without interruptions, interferences, delays or other types of errors nor that any defects will be corrected. The Site and the services are provided on an "as is" basis.

18.3 If the Gaming Operator, due to a technical error in the systems that the Gaming Operator licenses from its suppliers or due to any other reason outside the Gaming Operator's reasonable control, makes an erroneous payment to the Player Account, such erroneous payment shall be paid back to the Gaming Operator as soon as the error has been identified. The Gaming Operator shall be entitled to retake such erroneous payment without the Player's prior consent. Such erroneous payment shall be regarded as a debt to the Gaming Operator until correction has been made. The Player is obligated to inform the Gaming Operator immediately upon becoming aware of an erroneous payment.

18.4 This clause shall not be considered to be excluding liability for anything which it would be unlawful to exclude under applicable law. Nothing in these GTCs will operate as to exclude any liability the Gaming operator may cause in respect of fraud, personal injury or death.

18.5 To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Sites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed the value of the wagers you placed via your Player Account in respect of the wager or product that gave rise to the relevant liability and in no other case exceed 10,000 Euros or equivalent in other currencies.

 

19. AMENDMENTS AND CHANGES

19.1 The Gaming Operator reserves the right to amend or change these GTCs at any time. Any changes to these GTCs will be notified to Players in advance and will enter into force upon acceptance by the Players. If you do not accept the amended or new GTCs you may not access, use or continue to use the Site or any of the services provided by the Gaming Operator and Player must contact Customer Service about closing the account and withdraw any funds remaining in the Player Account. The Gaming Operator advises you to periodically review the GTCs in order to be informed of any changes. The Gaming Operator further reserves the right to change or modify the content of the Site at any time without prior notification and will not be liable to any party in any way for possible consequences of such changes. The Gaming Operator may suspend, discontinue or restrict access to any portion of the Site and/or its services at any time and without notice.

 

20. FORCE MAJEURE

20.1 Any failure or delay by the Gaming Operator in the performance of its obligations of its services shall not be deemed a breach of its obligations to you if such failure or delay is caused by fire, flood, earthquake, elements of nature or acts of God, public utility electrical failure, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, strikes, lockouts, or labour difficulties, court order, outage, delays or disruptions of the Internet or telecommunications networks, third party non-performance or any other similar cause beyond the reasonable control of the Gaming Operator. The Gaming Operator does not accept any liability for the consequences arising out of any such force majeure events.

 

21. APPLICATION OF THE GTCs

21.1 These GTCs constitute the entire agreement between you and the Gaming Operator and supersedes any and all prior and existing agreements with regards to the Site and the services provided by the Gaming Operator. You acknowledge that the Gaming Operator has not made any representations, promises or agreements to you relating to the subjects addressed by the GTCs that are not embodied herein.

21.2 If any provision of these GTCs is held to be illegal or unenforceable, such provision shall be severed from these GTCs and all other provisions shall remain in force unaffected by such severance.

21.3 We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.

 

22. GOVERNING LAW AND DISPUTES

22.1 By accessing the Site and/or registering as a Player you agree that all matters relating to your access to and use of the Site and services provided by the Gaming Operator shall be governed by and construed in accordance with the laws of Malta, without giving effect to any principles of conflicts of law.

Any dispute arising out of your use of the Site and/or the Gaming Operator's services shall be settled by the courts of Malta and you hereby agree to submit to the exclusive jurisdiction of such courts.

22.2 If you are resident in Denmark and playing while in the Danish jurisdiction, these terms and conditions shall be governed by Danish law

22.3 You acknowledge that, unless stated otherwise, the games and the Services are organized in Malta and your participation in these Services takes place within the aforementioned territory. Any contractual relationships between you and Mr Green shall be deemed to have been entered into and performed by the parties in Malta, at the registered address of Mr Green.

 

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PART B – GAME SPECIFIC RULES

 

1. CASINO

The rules for casino games are found in each individual game.

 

2. LIVE CASINO

The rules for the Live casino game are found in each individual game.

 

3. KENO

3.1 Keno games are not permitted in Denmark.

3.2 Players participate in Keno betting offers that are determined by the outcome of numbers drawn by a random number generator (“RNG”) which is supplied to Mr Green by Electraworks Limited with address in Gibtelecom, Mount Pleasant, South District, GX1111AA, Gibraltar. Electraworks Limited is licensed to provide Gambling Software by the Gambling Commission of Great Britain.

3.3 To begin play, you must pick your winning numbers from 1 – 80 and check the prize table for winning combinations and how much you could win.

3.4 After picking the numbers, you need to set your stake and to determine how many Keno boards you wish to play.

3.5 When the countdown timer reaches zero, the next game begins and you must have completed placing your bet in full, prior to the timer reaching zero in order to play.

3.6 At the zero point, the RNG will randomly draw 20 balls. If any of your chosen lucky balls match the Player betting offers board, the Player wins in accordance with the prize table. For example, if you play 10 balls and all 10 are drawn, the Player will win the maximum prize available. Progressively lesser amounts are won when fewer balls match.

 

4. BINGO

4.1 To play Bingo, you need to purchase a Ticket for the next game and enter a Bingo Room. The Ticket will be pre-filled with random numbers in a grid format.

4.2 The number grid format changes slightly depending on which type of bingo you are playing. The description of each Bingo Game on offer is set out here:

4.3 The balls called are randomised for each Bingo games and to win you must achieve the correct pattern and numbers of the balls called on your Ticket.

4.4 You will be notified if you are a winner.

4.5 You can win two types of prizes:

4.5.1 Prize pool – where you, other bingo Players from the bingo network, and Mr Green contribute to the prize. You can check the amount of the prize pool in the Bingo Room and in the Bingo Lobby.

4.5.2 Jackpots – You can win a pre-determined amount (regardless of the number of Players) and you need to obtain a pre-determined pattern within a certain number of balls called in order to win.There may be more than one jackpot winner in which case the jackpot will be divided amongst the winners.

4.6 You can purchase any number of Tickets specified in the specific Bingo Room, but Tickets purchased in bulk must be used at the same time. Bought Tickets are non-cancellable and non-refundable.

4.7 You can qualify for free Tickets if you purchase Tickets in bulk. Details of the offer are on the Site. Free Tickets have the same money equivalent as a purchased Tickets and go into play at the same time as the other Tickets purchased.

4.8 You will be able to communicate with other Players in the Bingo Room as well as the moderator and you are required to refrain from using abusive language or posting any links. We reserve the right to block or close an Player Account with immediate effect if you are in breach of this rule.

4.9 Bingo Minigames are slot games and are not played according to Bingo rules. Unless otherwise stated, Free Spins cannot be used in Bingo Minigames.

 

5. JACKPOT BETS

5.1 Under the ‘Jackpots’ tab or similar within our sports betting pages we provide access to sports pools which are run by Colossusbets Ltd (“Colossus Bets”). Colossusbets Limited is regulated by the U.K. Gambling Commission. Licence No: 000-031514-R-314905-001

5.2 The full rules for such pools products can be found under the ‘Help’ tab within the Jackpots product. Unless stated otherwise within those rules, Mr Green are acting as an agent for Colossus Bets in relation to their sports pools. Any queries you have in relation to your betting activity into Colossus Bets’ pools should be addressed to Mr Green. To the extent that Mr Green are unable to resolve your query, we will contact Colossus Bets.

 

6. SPORTSBOOK

6.1 All betting offers are provided to us by Kambi Malta Limited, a company registered in Malta with company number C-49777 whose registered office is at Level 3, 75 Quantum House, Abate Rigord Street, Ta’ Xbiex, XBX1120, Malta and which operates subject to the licence issued by the MGA bearing number MGA/CL4/659/2010.

6.2 The Sportsbook Terms and Conditions including the Betting Rules are an integral part of the contract between Mr Green and you and by accepting our GTCs you hereby confirm that you have read and understood the betting rules and that you will abide by them. The specific terms and conditions are available here. In accordance to Clause 1.1 of these GTC, all the terms defined in these Sportsbook Terms and Conditions shall be understood as defined in the GTC.

6.3 Should any part of the Sports Book Terms and Conditions including the Betting Rules conflict with these GTCs, then the latter will prevail.

6.4 All sports bets placed by Players domiciled or resident in the Federal Republic of Germany are subject to a 5% taxation on bets. This tax is partly borne by us and not deducted from the stake, but we have implemented a pay-out adjustment of 5%. Therefore, when a Player domiciled or resident in the Federal Republic of Germany wins, pay-outs will be reduced by 5%. We will not accept a bet from a Player domiciled or resident in the Federal Republic of Germany where the total odds are equal to or lower than 1.06.

 

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PART C – BONUS TERMS AND CONDITIONS

 

These Bonus Terms and Conditions ("General Bonus Terms") apply to all Mr. Green promotions and competitions offered by us to you ("Promotions") from time to time and form part of the General Terms and Conditions ("GTCs") between you and us. Promotions will also have specific terms applicable to them, and we will make those clear to you prior to participating in that Promotion. Any Promotion-specific terms shall form part of these General Bonus Terms.

Except as expressly provided, in the event of any discrepancy or conflict between these General Bonus Terms and any specific promotional terms, then the specific promotional terms shall prevail. By participating in any Promotion, you agree to be bound by these General Bonus Terms.

 

1. GENERAL

 

1.1 Mr Green may from time to time award Bonus Funds or Free Spins to Players (for example, a login Bonus of €5 or a Deposit Bonus of 100% up to a certain amount)

 

1.2 A complete list of current bonus/freespin offers is posted in the ‘Promotions Page’ on the Site.

 

2. BONUS FUNDS

 

2.1. Where used in any Promotion-specific terms, "Bonus" or "Bonus Funds" mean any funds or equivalent which we have credited to the bonus wallet of your Player Account (the "Bonus Balance"). Bonus Funds cannot be directly withdrawn or paid-out, but must be used for the placing of wagers on the Site. Depending on the Promotion, these

Bonus Funds may be convertible to real money in your account (the "Cash Balance") after fulfilling a specific set of terms and conditions within the Promotion (e.g. a wagering requirement).

 

2.2. "Free Spins" means a Bonus consisting of the right to play games which require no stake.

 

3. WAGERING REQUIREMENTS

 

3.1. A wagering requirement means the number of times you must wager the value of a Bonus awarded to you before that Bonus becomes part of your Cash Balance (a "Wagering Requirement"). Until you have met the Wagering Requirements for a Bonus, all winnings from that Bonus will be pending and may not be withdrawn. If you forfeit the

Bonus, all Bonus Funds (i.e. winnings relating to that Bonus) will also be removed. The default bonus Wagering Requirement is thirty-five (35) times the amount of the Bonus received. Any winnings obtained from the use of Free Spins are considered Bonus Funds and must be wagered according to the Wagering Requirements applicable to that

Promotion before being able to withdraw

 

3.2. Each Promotion has promotion-specific Wagering Requirements which will be made clear to you within the Promotion-specific terms. Wagering Requirements will not apply to any wagers using your Cash Balance.

 

3.3. It is the responsibility of the Player to ensure that the Player is aware of the promotional terms and conditions at all time.

 

3.4. You can always check whether you have completed the Wagering Requirement for any active Bonus by visiting the “Active Casino Bonuses” section of your Player Account.

 

3.5. Casino Games are contributing towards the wager requirement as following:

 

• Slots: 100%

• Live Dream Catcher: 50%

• All Live Roulette and Live Blackjack: 10%

• All other Live Casino Games: 10%

• All table games: 5%

 

 

 

4. WAGERING ORDER

 

4.1. When participating in a Promotion, any available Cash Balance on your Player Account will be used to wager first played first. Bonus Funds are only used once your Cash Balance is exhausted or insufficient to meet the stake.

 

4.2. Only wagers or bets made using Bonus Funds will count towards the Wagering requirement.

 

4.3. You may not participate in more than one Promotion at the same time. If you opt-in to a new Promotion at a time when you already have an existing Bonus, the Bonus Funds related to the existing Bonus will be forfeited.

 

4.4. If a Player attempt to turnover their Casino bonus or use of free spins whilst their Real Money is locked in Pending Sportsbook Bets, this will be considered abuse of promotion and breach of our Terms and Conditions

 

 

 

5. WITHDRAWALS

5.1. You may withdraw your Cash Balance at any time, subject to the GTCs. However, if you withdraw any part of your Cash Balance whilst you still have an active Bonus, you will forfeit any remaining Bonus Balance. Please see the GTCs for the details of withdrawing funds from your Player Account.

 

 

 

6. FAIR USE / BONUS ABUSE

 

6.1. You must not engage in any activity which is intended to take unfair advantage of a Bonus, including by carrying out any Prohibited Act (as defined in section 7 of the GTCs (Improper Use)).

 

6.2. If we have reasonable grounds to suspect that a Bonus is being claimed by or for the benefit of the same person more than once or by a group of people acting in concert then it may withdraw the availability of any Bonus or all Bonuses to that customer or group of customers and/or void any wager funded by the Bonus and remove any

winnings from such wager.

 

6.3. Mr Green reserves the right to withdraw the availability of any Promotion to any customer or group of customers at any time and at Mr Green’s sole and absolute discretion.

 

 

 

7. PROMOTIONAL PLAY RESTRICTIONS

 

7.1. We impose certain restrictions in the way in which you can wager a Bonus when participating in a Promotion ("Promotional Play Restriction").

 

7.2. The type of Promotional Play Restriction that will apply to Bonus will vary according to the type of Bonus offered, but may include such things as:

 

7.2.1. Maximum or minimum stakes;

7.2.2. Qualifying games or products; and

7.2.3. Restrictions in the patterns of your play.

 

7.3. The Promotional Play Restrictions which apply to a Bonus will be set in the Promotion specific terms.

 

7.4. We reserve the right to refuse, rescind or reclaim a bonus and/or any pending winnings from gameplay using the bonus funds if any terms of Section 2 are breached, or if there is evidence that a Player is abusing the promotions or is using the promotion to guarantee profits regardless of the outcome, whether individually or as part

of a group.

 

7.5. Only one account per player is allowed. A Player is not allowed to use another Plyer's Account in order to circumvent this restriction and gain more than one bonus/freespin/cash offer. In addition, Mr Green reserves the right to close any Player's Account and seize any existing funds if Mr Green suspects that any kind of abuse, fraud

or other undue usage of the Player's Account occurs.

 

7.6. Only video slots, keno and bingo count towards Bonus wagering requirements, unless stated otherwise in the promotion or bonus terms and conditions. Some games are excluded from bonus play and the Player is not allowed to wager bonus funds on any of the excluded games. The list of excluded games is available in the Section 7.7.

 

7.7. Games Excluded from Bonus play:

 

Abracardabra

Mega Moolah

Arabian Nights

Midas Gold

Avalon

Mirror Magic

Aztec Idols

Monster Wins

Big Spinner

Multifruit 81

Bork the Berzerker Hack n Slash

Mystery Joker 6000

Cash Splash

Mystery Reels

Casino Win Spin

Osiris

Castle Builder

Ozwin's Jackpots

Cosmic Fortune

Persian Fortune

Count Duckula

Pots O'Luck

Dead Or Alive

Power Force Heroes

Deck The Halls

Power Force Villains

Devil's Delight

Queen of Riches

Diamond Gamevy

Railroad

Divine Fortune

Rainbow Jackpots

Dragon Sisters

Red Hot Wild

Football Champions Cup

Reels of Wealth

Fortune Gamevy

Robin Hood

Fortunes of Ra

Santas Wild Ride

Fortunes of Sparta

Secrets of Christmas

Fruit Warp

Sinbad's Golden Voyage

Golden

Sky Lounge

Golden Mane

Soldier of Rome

Gong Xi Fa Cai

Spina Colada

Good Girl, Bad Girl

Star Quest

Hall of Gods

Super Lucky Frog

Hellboy

Super Nudge 6000

Holmes and the Stolen Stones

Superman Last Son of Krypton

Immortal Romance

Tetris

Jackpot 6000

The Tipsy Tourist

Joker 8000

Treasure Nile

Joker Pro

Triple Red Hot 7s Free Games

Jokerizer

Tuts twister

Keno

Vampires

Kings of Chicago

Vikings of fortune

Laser Fruit

Wild Circus

Leprechaun Goes to Hell

Wild Spartans

Lucky Little Devil

Wild Swarm

Lucky Little Gods

Wild West

Medusa II Jackpots

Wild Wheel

Medusa 2 H5 HQ

Winstar

Mega Fortune

Worms Reloaded

Mega Fortune Mobile

Mega Joker

 

7.8 Table Games and Sportsbook Bets do not count towards the wagering requirements.

 

7.9. You are not allowed to place any wagers that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is €5 / $5 / £5 / 50 SEK / 50 NOK (or currency equivalent) per bet/spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. It is your responsibility to ensure that you are aware of the maximum bonus bet size at all times.

 

7.10 A player cannot use bonus money to place wagers that cover more than two thirds (2/3) of all possible outcomes on events or games with multiple outcomes.

 

7.11 Mr Green reserves the right to void winnings as a result of wagering with an active bonus where a value, or part of a value, has been built up by a Player and subsequently activated with a real money deposit. This paragraph shall apply if any part of the value was created with a no-deposit welcome bonus or free spin.

 

7.12 If a Player uses a proxy server or similar to connect to the Site in order to alter or hide the true identity of the Player, or alter or hide the true identity of the Player’s computer equipment, Mr Green reserves the right to void any bonuses and any winnings made while playing with bonus money.

 

7.13. Withdrawals of winnings gained from a bonus or free spins that originated without making a deposit are capped at €100 (or equivalent in your local currency), except for when specific terms are applied.

 

7.14. Mr Green reserves the right to expire the bonus money if this is not fully wagered within the specified period which by default is 30 days

 

 

 

8. SPORTBOOKS BONUS

 

8.1 Any Sportsbook bets made using bonus funds, profit boost, odds boost, risk free bets or Freebets must not be placed on outcomes which are correlated or in opposition to one another. Any hedging of risk by selecting correlated outcomes to ensure a profit with bonus types mentioned above will be considered as in breach of our GTCs.

 

——————————————————————————–

 

PART D – LOYALTY PROGRAMME

1. GENERAL

 

1.1 The Loyalty Programme (the "Green Club") is a series of defined Challenges involving preselected or betting offers which you can participate in for rewards, Emerald Coins and Trophies. For more information visit the Green Club Page on this link.

 

1.2 The Section on Sportsbook will apply if your Challenge is related to sports betting.

 

1.3 Every time you successfully complete a Challenge you will receive a collectible Badge.

 

1.4 Unless stated otherwise, recurring Challenges will reset every Monday at UTC 00:00. One-time only Surprise Challenges may be offered from time to time. You are obliged to check the individual terms of each Challenge carefully before you start any Challenge.

 

1.5 On certain Challenges, Bonus rounds (or Free Spins) may count towards fulfilling the Challenge and on other Challenges only Real Money can be wagered. Specific terms may also apply to any Bonus, Free Spin, Free Bet or any other reward, for example, a Bonus may have wagering requirements attached to it before it can be withdrawn.

 

1.6 Depending on the type of reward you choose, additional conditions will apply as relevant to the type of reward. For example, if your reward is a Free Spin, Free Spin terms and conditions apply and the Free Spin will expire in 7 days.

 

 

 

2. EMERALD COINS

 

2.1 Emerald Coins can be exchanged in the Emerald Boutique only and may be exchanged for Free Spins or other rewards as may be available from time to time. We reserve the right to close the Emerald Boutique at any time, for example, for technical or regulatory reasons or for the reasonable prevention of fraud or to withdraw a particular reward at any time.

 

2.2 We reserve the right to set expiration dates on claiming the Emerald Coins from the Vault and on claiming rewards from the Emerald Boutique.

 

2.3 Trophies can be displayed in the Trophy Room but may not be exchanged in the Emerald Boutique or for any Bonus or reward.

 

2.4 You cannot use Real Money to purchase Emerald Coins.

 

2.5 Emerald Coins expire 18 months after earning them. You will be notified when your coins have 3 months left before expiry.

 

——————————————————————————–

 

 

 

 

 

 

 

 

 

Gambling can be addictive. Play responsibly and in moderation

Mr Green is licensed and regulated by the Gambling Commission

 

 

 

Slots Heaven Full T&Cs

 

Full Terms and Conditions – 100% up to £100 + 200 Spins

 

Terms and Conditions

 

First Deposit Bonus

 

The Welcome Bonus is open to new members of Slots Heaven who are over 18 years of age.

You are not permitted to take part in any other Slots Heaven bonuses or promotions until you have made your first deposit.

The minimum single deposit to claim this bonus is £20.

Once you have made your first deposit, please accept or decline your bonus in the pop-up notification window before playing the Slots Heaven games.

The Welcome Bonus will be credited to your account immediately after your successful deposit is made.

Your Welcome Bonus is a non-redeemable casino bonus. To withdraw your winnings, you must wager a minimum of 40 times your bonus amount.

All games count towards your wagering requirements; however, wagering for some games will not count in full towards your wagering requirements (see table below):

Game Category

 

Wager Percent Contribution

 

Slots (all varieties)

 

100%

 

Scratch Cards

 

100%

 

Pai Gow (all varieties), Red Dog

 

25%

 

Casino Hold'em (all varieties)

 

25%

 

Roulette (all varieties including Wild Vikings and Wheel of Light)

 

25%

 

Baccarat (all varieties)

 

20%

 

Blackjack (all varieties excluding Blackjack Switch & Pontoon)

 

20%

 

Stravaganza

 

20%

 

Craps (all varieties), Sic Bo (all varieties)

 

20%

 

Video Poker (all varieties)

 

20%

 

Blackjack Switch , Pontoon (all varieties)

 

5%

 

Lucky Wheel (Spin a Win)

 

5%

 

All double options on slots & Video Poker (all varieties)

 

0%

 

Jacks or Better, Fortunate Five (all game types), Gold Rally, Everybody’s Jackpot, Dead or Alive, Blood Suckers

 

0%

 

All other games

 

100%

 

 

For example: for every £5 you bet on slots, £5 will be deducted from your total wagering requirements. However, for every £5 bet you place on all types of roulette, £1.25 (25% of the bet value) will be deducted.

Any real money casino bets placed will be funded by a player's deposit first. Bonus funds will only be used once the deposited amount has reached 0. In the event of a “mixed” bet, ie one which is made up partly of deposited funds and partly bonus funds, any winnings generated will be applied proportionally. Please see our General Promotional Terms and Conditions  for full details on mixed bets and general wagering information.

If you chose to opt out of the Slots Heaven Welcome Bonus, this cannot be applied to your account at a later date.

Spins

 

The promotional offer of 200 spins is open to new customers who are aged 18 and over, who register for a new account at Slots Heaven.

When you make a first deposit of funds, you are eligible to receive 200 spins to use only on any Age of the Gods slot games. These spins will be split in the following way:

40 spins when you make your first deposit.

Another 20 spins per day, for the following eight consecutive days after you make your first deposit and accept the Welcome Bonus – which will be triggered onto your account for use when you log into your account at Slots Heaven.

PLEASE NOTE: to be eligible for the additional 160 f spins available after making your first deposit, you must accept the Welcome Bonus – which is a 100% bonus on the amount of the first deposit you make on your account.

If you do not log in and accept the additional spins on each of the eight days, these will expire 24 hours from being credited.

If you log in and accept the additional spins on each of the eight days, any unused spins and/or any winnings generated from that set of spins, will expire after 30 days.

The value of your spins will depend on the game you are using them on, however they will range from between £0.20 and £0.25. The exact value of each spin is calculated by multiplying the number of lines available on the slot game by a coin value of £0.01 (e.g. a 25 line slot multiplied by £0.01 will result in a £0.25 free spin value).

Winnings from spins will be transferred to your account as redeemable bonus funds.

These funds must be wagered 20 times, on Age of the Gods games exclusively, before you're allowed to withdraw your bonus and any winnings. Please note that maximum bet restrictions apply to wagering bonus funds.

Once these funds have been wagered 20 times, the withdrawal limit for one single withdrawal on winnings is £100 – any additional winnings will be removed on completion of wagering.

If you have not yet completed wagering, but your available balance falls to below £0.50, the remaining amount will be redeemed to you.

General

 

The Welcome Bonus and Free Spins package will be given only once per household and/or per account, as per our terms of use.

The Welcome Bonus and 200 free spins are only available to players depositing via Card (Credit or Debit), Bank Transfer, Banking Methods, Boku or PayPal.

Please note that, when betting with bonus funds, attempting a withdrawal prior to completing applicable wagering requirements will mean that bonus funds may be removed.

Betting Restrictions: When playing with bonus money on slots or video poker games you may not bet more than £5 per spin or £0.50 per Bet line on any game round on any slots or videopoker games

When playing with bonus money on table, card or any other games, you may not bet more than 10% of the amount you deposited in order to secure the bonus, in a single bet or round on any table or card game or any other game.

Bonus funds are awarded to be used for regular casino gameplay and are not to be abused or used strategically with the sole intention to leverage or abuse the bonus award. Activity that may constitute bonus abuse includes but is not limited to: making large up-front bets and then substantially reducing your stakes to clear wagering requirements; moving from a low weighted game to a high weighted game after a large win for the purpose of clearing wagering requirements; low risk betting on roulette.  Winnings may be withheld should Slots Heaven reasonably decide that a player has breached these terms.

In the above scenarios, gameplay is analysed on a case by case basis and only genuine abuse or intentionally irregular gameplay, based on the listed restrictions but at SlotsHeaven.com’s discretion, will be acted against.

For full details of the applicable betting limits, bonus abuse terms and other rules that apply to all our promotions, please refer to our General Promotional Terms and Conditions.

Promoter: Slots Heaven, Suite 732, Europort, Gibraltar. For any queries or questions relating to this promotion please email: support@slotsheaven.com.

 

 

 

WinOmania Full T&Cs

 

Full Terms and Conditions – 100% up to £200 + £5 Sign up bonus

 

Bonus Terms & Conditions

The First Deposit Bonus

 

Receive your 100% First Deposit Bonus from WinOMania.co.uk as you open an account and make your first deposit of up to £200. All you have to do is open an account, make your first deposit of minimum £10, and your bonus will be implemented immediately and reflected in your account balance.

 

For example:

 

Deposit £40 get £40 free, play with £80

Deposit £50 get £50 free, play with £100

Please note that:

 

The total maximum amount that will be given for your 100% First Deposit Bonus is £200.

This bonus cannot be combined with any other bonus unless otherwise stated.

In order to cash out any amount of money you must wager at least 30 (thirty) times the amount of your bonus. For example:

   - Deposit £40 get £40 free, play with £80. Minimum wager to cash out is £1,200

   - Deposit £50 get £50 free, play with £100. Minimum wager to cash out is £1,500

The First Deposit Bonus is limited to one bonus per household and you may only receive one First Deposit Bonus. Players who benefit from this promotion will not be eligible to benefit from any other first deposit bonus promotions offered or run by us.

Your First Deposit Bonus must be wagered within 45 days from the date given – or it will be void and revoked.

The First Deposit Bonus is granted instantly. If for some reason you have not received it and it does not reflect in your account after your deposit was approved, please contact our Support center before you start playing and they will add it to your account.

We may alter these terms and conditions, where required for security reasons, to comply with applicable law or regulation, due to abuse or otherwise where the promotion is not capable of being conducted as specified due to exceptional circumstances.

 

The First Deposit Bonus is subject to the Terms of Service and the General Bonus policy which can be found below.

 

We ensure that all significant terms and conditions, including terms applying to bonuses, are accessible before customers sign up on all relevant pages and are included in every single offer presented to the customer using one of our advertising channels.

 

Players who benefit from this promotion and from any other bonus promotions offered by us have the right to withdraw their deposited amount or the rest of their deposited amount or the winnings achieved with their deposited amount at any time, even before the completion of the wagering requirements.

 

£5 Free Sign-Up (No-Deposit) Bonus:

 

When you sign up, a confirmation code will be sent to you via email or SMS. Once you enter the confirmation code in the required field, you can take your £5 free bonus (no deposit required) and we will instantly fund your Bonus Balance with £5.

 

The £5 Free Sign-Up Bonus must be wagered 30 times (e.g. £150) before you can cash out and wagering begins to accumulate when you start playing.

In order to cash out your winnings, you will also have to make a minimum of £10 deposit.

Winnings received through the use of the £5 Sign-Up Free Bonus or Free Spins shall not exceed £200.

Any winnings made with the Free Bonus or Free Spins exceeding the £200 maximum, shall not be recorded as ‘winnings’ and shall be considered as nil (but if customers achieve winnings with their first deposit, they can withdraw them at any time).

Please also note that the £5 Free Sign-Up Bonus’ maximum prizes are different from the standard winnings and are as follows (in currency units):

Card Price

 

Maximum Prize

 

0.5

 

500

 

1

 

1,000

 

2

 

2,000

 

5

 

5,000

 

10

 

10,000

 

Unless otherwise stated, the £5 Free Bonus is available to first time players only, i.e. players who have not received this bonus before. I.e.You may only receive one £5 Free Sign-Up Bonus. Players who benefit from this promotion will not be eligible to benefit from any other registration bonus promotions offered or run by us.

 

Any bonuses granted to a player’s account that has not made a deposit will be removed from that player’s account after 45 days if the account is not active – the same goes for any money won from that bonus.

 

The £5 Free Sign-Up Bonus is subject to the Terms of Service and the General Bonus policy which can be found below.

 

We may alter these terms and conditions, where required for security reasons, to comply with applicable law or regulation, due to abuse or otherwise where the promotion is not capable of being conducted as specified as a result of exceptional circumstances.

 

VIP Points:

 

As soon as you register , every time you play one of our games, you earn VIP Points (“VIP Points”). Every £10 (Ten) you wager earns you 1 (one) VIP Point. As you keep playing, you accumulate more and more VIP Points, until you’ve earned enough to redeem them. There is no limit to the amount of VIP Points you can earn.

 

VIP Points can be redeemed only from the VIP Store and can be used for wagering on all games.

 

VIP Points can be redeemed according to predefined packages; as follows:

 

Packages

 

VIP Points

 

Bonus Money (£)

 

‘New’ Package

 

100

 

2

 

‘Bronze’ Package

 

400

 

10

 

‘Silver’ Package

 

1,500

 

50

 

‘Gold’ Package

 

4,000

 

200

 

‘Diamond' Package

 

8,000

 

600

 

‘Platinum’ Package

 

20,000

 

2,500

 

VIP Points are non-transferable – only one real account and promotion per player, household, address, email address, credit card number, bank account, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.).

 

We may, at our sole discretion: (i) terminate a player's participation in the VIP Programme; (ii) modify these Terms and Conditions and any related VIP rules and conditions; at any time (iii) change the VIP Programme at any time; or (iv) terminate the VIP Programme at any time.

 

Any misconduct, unlawful or otherwise, fraudulent activity by a player within the VIP Programme may result in immediate termination of membership. Management decision is final with respect to all matters relating to the VIP Programme and we reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer's identity prior to us crediting any VIP Points or credits gained from redeemed VIP Points.

 

General:

 

All bonuses are valid up to the date specified, and, unless otherwise stated, all bonuses and promotions expired after a period of 45 days of inactivity. Players that have deposited funds and were not active for 45 days, will keep their balance in place including the winnings, minus any bonus given. This applies to players with a bonus balance remaining.

 

All bonuses and promotions are subject to our Terms and Conditions and Cashout policy.

 

In order to cash out any bonus or winnings achieved with your bonus you must wager at least 30 (thirty) times the amount of your bonus, unless otherwise stated .

 

Note that as a rule, players play first with their Cash Balance – and only then with their Bonus Balance. For example if you deposit £10 and get a £5 deposit bonus, you will start playing with the £10 in your Cash Balance first, without using the £5 bonus amount. Note, moreover, that wagering is not counted when playing with Cash Balance.

 

In the interest of Fair gaming, withdrawals are restricted when players play with their bonus balance until a required level of wagering has occurred, as detailed above. If you accept the bonus, you agree to abide by the wagering requirements. When the wagering requirements are met, the withdrawals restrictions will be lifted.

 

Players have the right to withdraw their deposit balance and winnings achieved with the deposit balance at any time, even before completing the wagering requirements of the bonus accepted. No bonuses or winnings achieved with the bonus balance will be permitted to be cashed out before completing the wagering requirements.

 

Bonuses offered by WinOMania.co.uk are intended for genuine recreational players only. You must enter true and valid information when you sign up. Changes after winnings will not be accepted and winnings will be void. WinOMania.co.uk reserves the right to investigate, cancel, suspend or lock any account if bonus abuse is suspected.

 

Multiple registrations will be viewed as abuse and will automatically void all winnings and result in all accounts being closed.

 

In the event that we reasonably suspect that a player is abusing or attempting to abuse any type of bonus, we reserves the right to: (i) discontinue the player's membership; (ii) withhold all monies in such player's account; and (iii) prevent the player from accessing his/her account in the future.

 

In the event that we reasonably suspect that any players acting in a group are abusing or have attempted to abuse any bonus offer, we reserve the right to block all relevant accounts and retain the monies therein indefinitely.

 

We reserve the right to change, cancel, discontinue, reclaim or refuse Promotions at our own discretion, for any reason whatsoever at any time.

 

Bonuses are not available to WinOMania.co.uk employees, contractors, advertising agencies and their family members.

 

Only one account is allowed per household.

 

You can only participate in any promotion once.

 

We reserve the right to refuse or void a bonus or winnings in the event of funds being cancelled or denied by any payment service or payment provider.

 

We reserve the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such a review, it appears that a player is participating in strategies that our management, in its sole discretion, deems to be abusive, we reserve the right to revoke the entitlement of such a player to any promotion.

 

We may alter the terms and conditions of any bonus or promotion, where required for security reasons, to comply with applicable law or regulation, due to abuse or otherwise where the promotion is not capable of being conducted as specified as a result of exceptional circumstances.

 

This Bonus Terms & Conditions has been drafted in English. In the event of any discrepancy between the meanings of any translated versions of this Policy and the English language version, the meaning of the English language version shall prevail.

 

For any questions or concern please do not hesitate to Contact us.

 

 

 

Magical Vegas Full T&Cs

 

Full Terms and Conditions – Deposit £20 Play with £40

 

In order to claim this offer, you must have a registered account with Magical Vegas.

Upon successful registration, you will be asked to select your payment method. Once you have chosen and have entered the relevant details, you will have the option to select your bonus. It is here you can select to take the 100% deposit match for your first deposit. Please note that the minimum you can deposit for each bonus is £20.

The next screen will show you which deposit amounts you can make in order to get this bonus. For your convenience there are set incremental amounts you can pick from – alternatively you can type in another amount within the ‘Enter Other Amount’ box.

Once that is done click on deposit and if it is successful, you will have a playable balance worth twice the value of that deposit (half is your actual deposit and the rest bonus money).

Your first deposit Bonus will be playable once you have used all of your real money balance (deposited funds and any of its subsequent winnings) and can be used on all games except Roulette and Jackpot Slots. In order to convert any Bonus winnings into real money, you will need to make bets worth 25x times your combined deposit and Bonus value on Slots & Scratchcards. Should you wish to use your bonus on any other game, bets placed on these will contribute only 10% towards the wagering conditions. Bets placed on Roulette and Jackpot Games do not count towards meeting these requirements.

To claim your second and third deposit bonuses you will need to make second and third deposits – just follow the procedure for the first deposit offer and you will be able to claim a bonus worth 30% and 50% of each respective deposit. Both the second and third deposit bonuses have the same wagering requirements for bonus redemption as the first deposit bonus.

All bonuses have a seven day expiry meaning if they are either partly or wholly unused, they will automatically be removed from your account.

Only the winnings can be redeemed from either bonus and the maximum amount a player can convert from bonus funds to real funds is £500 per bonus. At time of the bonus wagering requirements being met, the bonus amount and any excess wins will automatically be removed from the account.

The bonus offer is not available on payments through Neteller.

Bets using the Gamble Feature do not count towards the wagering requirement.

Unless stated this promotion cannot be combined with any other promotion offered at magicalvegas.com

If you request a withdrawal prior to having reached the minimum wagering requirements, the bonus and bonus winnings will be declared null and void.

All of the standard site terms and conditions apply.

Management reserves the right to withhold any bonus payment if it believes that the promotion has been abused and/or where the terms of the offer are not fulfilled, or any irregular wagering patterns are found.

Management reserves the right to withdraw or amend this offer at any time, without prior notice. The decision of the management team is final and no correspondence will be entered into.

By accepting the bonus, the player automatically accepts the terms and conditions of the bonus credited. Should you not want a bonus on your deposit, please tick the NO BONUS FOR ME box in the cashier.

General Promotion Terms and Conditions apply.

 

 

Coral Full T&Cs

 

Full Terms and Conditions – Deposit £10 and Get 50 Free Spins

 

Terms & Conditions

PROMOTIONAL TERMS & CONDITIONS FOR THE FREE SPINS

 

 

 

BEFORE CLAIMING THIS FREE SPINS BONUS IT IS IMPORTANT THAT YOU READ THESE PROMOTIONAL TERMS & CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT THE TERMS ON WHICH THIS BONUS CAN BE CLAIMED. YOU WILL BE REQUIRED TO AGREE TO THESE PROMOTIONAL TERMS & CONDITIONS WHEN CLAIMING THIS BONUS. IN PARTICULAR, PLEASE FAMILIARISE YOURSELF WITH THE RESTRICTIONS, AS EXPLAINED BELOW.

 

These Promotion Terms & Conditions apply to this Free Spins bonus. They should be read alongside the General Casino Bonus Terms & Conditions and our General Website Terms & Conditions. These terms can be accessed HERE. We use some terminology in these Promotional Terms & Conditions that you may not be familiar with. You can find out what we mean when using key terms by visiting our jargon buster page HERE.

 

FREE SPINS BONUS

 

This is a Free Spins Bonus. More details about how a Gaming Bonus operates can be found in our General Casino Bonus Terms & Conditions. These terms can be accessed here. These include important general provisions relating to any applicable Wagering Requirements and to your ability to withdraw any winnings.

ELIGIBILITY

 

This Free Spins Bonus is available to new real money Coral online and mobile customers aged over 18 years making their first deposit with Coral and have not previously accepted a Welcome bonus offer.

Customers previously excluded from Coral offers and bonuses will not be able to claim this Casino Bonus.

Deposits made via Neteller, PayPal or MoneyBookers will not qualify for this bonus.

HOW TO QUALIFY FOR AND CLAIM THIS BONUS

 

This is a 50 free spins bonus for use on selected slot games.

To qualify and be able to claim the Free Spins you must:

be a resident in the United Kingdom and hold a GBP currency bank account;

register for the first time and open a new account with Coral;

Deposit £10 on a qualifying game; and

accept the terms and conditions contained in the pop-up.

Once you have completed these steps and you are in one of the qualifying games you must click the “Free Spins” button to play through your Free Spins. If the Free Spins do not appear automatically, please contact our customer services team before placing any bets.

Free Spins are valued at 20p per spin.

There is no wagering requirement on the Free Spin Bonus

EXCLUDED GAMES

 

The full list of games where the free spins can be used is as follows: Age Of The Gods; Age Of The Gods: Furious 4; Age Of The Gods: King of Olympus, Age of the Gods: God of Storms, Age of the Gods: Ruler of the Sky.

FURTHER RULES APPLYING TO THIS BONUS

 

Please note these further important terms:

Promoter: LC International Limited.

Upon qualification, all bonuses will be credited automatically on qualification. In the event of any technical difficulty, the bonus will be paid by 6pm the following day to qualified customers.

Players must use their Bonus within 30 days of it being credited to your account, otherwise it will expire and not be reissued.

There is no cash alternative to this bonus.

We reserve the right to withdraw this bonus from anyone who does not qualify, or is excluded from our offers or promotions under the General Website Terms & Conditions.

We reserve the right to change or end any bonus at any time, if required for legal and/or regulatory reasons.

This bonus will remain available to qualifying customers until such time as we choose to withdraw it. The withdrawal of this bonus will not impact you if this bonus is Active at the time of withdrawal.

The General Casino Bonus Terms & Conditions also apply to all of your Active Bonuses and include additional restrictions on your use of this bonus.

If you are registered in the following countries you are excluded from this Casino Bonus: Albania, Belarus, Czech Republic, Georgia, Hungary, Liechtenstein, Lithuania, Macedonia, Romania, Slovakia, Croatia.

For additional promotional terms click here.

Promoter: Coral Interactive (Gibraltar) Limited, Suite 711, 1st Floor, Europort, Europort Road, Gibraltar, GX11 1AA.

 

 

 

Casumo Full T&Cs

 

Terms and Conditions – 100% Bonus up to £300 + 20 Free Spins

 

Terms for Casumo Bonuses and Rewards

 

1.1. We may from time to time offer you bonuses or rewards which will be credited by us into your

Account. Such bonuses may only be used in relation to the facilities as may be specified when the

bonus is offered to you. Acceptance of certain bonuses may be in accordance with additional or

specific Terms and Conditions that shall be made available to you. Other bonuses and rewards shall

be in accordance with standard promotional terms. Unless otherwise specified, our offers may be

used only once, and you are not entitled to withdraw any bonus amounts or redeem any rewards

without first complying with the applicable terms. A bonus at Casumo can mean bonus spins, extra

money to play for directly or extra money you receive after making a deposit. The type of bonus and

the size of it may vary and you need to wager the bonus money in order to withdraw the funds. For

this reason you should check the bonus and rewards rules carefully before participating in any

promotion.

 

1.2. (a) You understand that Bonuses and Rewards are subject to certain conditions. These

significant conditions are provided to you in the body of the main advert of promotion, when size

permits. The full terms and conditions of the bonuses are contained in this document and the

customer should read the full bonus terms and conditions before enrolling and participating in any

Welcome Offer.

 

(b) The main Casumo customer loyalty offers are the following:

 

(i) Welcome Offer

 

The Welcome Offer is strictly 18+ (as is the use of the rest of the Website) and available to new

players who sign up for a Casumo account and satisfy the criteria stipulated below. The Welcome

Deposit Bonus consists of 20 bonus spins on registration and 100% up to £300 bonus on your first

deposit. Both offers are on an opt-in basis as follows:

 

? 20 bonus spins on Starburst will be immediately made available to you after you register. To

activate your bonus spins, click on your username in the left hand menu, go to ‘Your Stuff’

 

area and click the valuable corresponding to the 20 bonus spins. By clicking on the valuable

you activate the bonus spins and the game (Starburst) starts automatically.

 

? 100% up to £300 bonus on your first deposit. The minimum deposit required to make use of

this offer is £10. The Welcome Offer can be found as a valuable in Your Stuff area on the

Website. To activate your deposit bonus, click on your username in the left hand menu, go to

‘Your Stuff’ area and click the valuable corresponding to the this bonus. The valuable must

be selected before making your deposit in order to be able to make use of the bonus. Once

your deposit is made, the bonus will automatically appear in your account.

The Welcome Offer is only made available once you have completed your registration and agreed to

the General Terms and Conditions of the Website.

Wagering Requirements apply. All bonuses and bonus winnings must be wagered 30 times before

withdrawal. Winnings on any bonus spins must also be wagered 30 times before becoming

withdrawable. Bonus funds convert automatically to real money once the Wagering Requirement is

completed. Unless you complete the wagering requirements, you will be unable to withdraw your

bonus money. You can make a withdrawal of your Deposit Balance before you have fulfilled the

wagering requirement, but then you will lose your bonus money. On the withdrawal page, you will

see the amount (if any) of bonus money left to wager to complete the Wagering Requirement and

you are informed that you will lose it if you choose to make a withdrawal. Once you choose to go

ahead with your withdrawal, your bonus money is lost; even if you cancel your withdrawal before this

is accepted from our end, the process cannot be reversed to restore your bonus money.

Bonus turnover explained: If you have bonus money in your account, it will play proportionately to

your real money. If you have £10 in bonus money and £10 in real money and you bet £2, £1 will be

bonus money and £1 will be real money. Winnings are distributed proportionally in the same way. If

you get several bonuses at the same time, the bonus money and the wagering requirements are

bundled.

Most games contribute towards the wagering requirements, but not all. Wagering of bonus funds on

1429 Uncharted Seas, Blood Suckers, Dead or Alive, Jack Hammer 2, Super Monopoly Money,

Pearls of India, Scrooge, Beautiful Bones, Tower Quest, Kings of Chicago and Simsalabim, will not

contribute towards the playthrough requirement. Here is how much each game contributes to the

wagering requirements: Slots: 100%, Video Poker: 30%, Casino Hold’em: 10%, Oasis Poker: 10%,

TXS Hold’em poker: 10%, Ultimate Texas Hold’em: 0%, Roulette (all varieties): 0%, Baccarat (all

varieties): 0%, Punto Banco: 0%, Blackjack (incl Pontoon and Double Exposure): 0%, All other

games: 100%.

 

The Welcome Offer is limited to one offer per person (one offer per household address, IP, email

address, telephone number, payment method). Players using a shared computer can only have one

account per computer or IP address. In case of accounts found to be sharing the details previously

mentioned, Casumo reserves the right to confiscate the funds on the accounts and/or block the

accounts.

Casumo reserves the right to remove or cancel any bonuses which may have been obtained by

abusing the system, to remove any offer to any player or group of players at its own discretion and to

withdraw or amend these Terms and Conditions at any time and for any reason, without being held

liable.

 

(ii) Bonus Spins

With bonus spins a customer gets to play for free on a game in the casino with the same chance of

winning as when a customer plays with their own money. Winnings on bonus spins are converted to

bonus money and are usually subject to a wagering requirement of 30 times. Bonus spins must be

activated through the account, when a customer is logged in. Once these are activated, the bonus

spins are set off and the particular game will start automatically.

 

(iii) Other Bonuses

At Casumo you can get a bonus in many different ways. Besides the welcome deposit bonus you

receive upon joining once you satisfy the requirements for participating explained above, and weekly

new bonus promotions, you can get lots of bonuses simply by playing at Casumo and advancing in

levels. Sometimes you get a bonus when you level up, and sometimes you have a bunch of bonus

spins waiting for you when you log in. Customers must be subscribed to our offers to benefit from

these rewards.

 

(iv) Wager Bonus valuable:

 

? This bonus type is based on a wagering mechanic. Eligible players are shown valuables with

specific wagering requirements. Valuables are time-barred (“Promotion Period”) and may be

subject to restrictions with regards to the game on which the wagering requirement applies.

Only real-money wagering contributes towards the fulfillment of the wagering requirement.

Players who wager the minimum amount shown on the valuable during the Promotion Period

on the eligible game(s) will receive the corresponding amount shown on the valuable. This

valuable can credit Cash, Bonus Spins or Bonus Money. For avoidance of doubt, if the

 

valuable shows “Play £20 and receive £5 bonus”, it means that the player must wager £20 of

their deposit balance in order to receive a bonus of £5.

 

? The promotion period, the eligible game(s) and the amount left to wager will be displayed on

the valuable.

 

? This Casino Bonus type may only be used once during the Promotion Period. Once the

Promotion Period is over, the player can no longer make use of the bonus.

 

? This Casino Bonus is only awarded once per person, household, shared computer or shared

IP address during the same promotion period. We reserve the right to close your account

and confiscate any existing funds if evidence of bonus abuse is found. Casumo retains all

rights under these Terms and Conditions to verify its players’ behaviour and act thereupon

accordingly.

 

? Customers are unable to use any funds within their Bonus Balance wallet to claim this

Casino Bonus. – When you place a bet at Casumo, and if you have a bonus in your wallet,

50% of your bet will use your cash wallet and 50% your bonus wallet. (If you place a bet of

£10 and you have an active bonus, only €5 will count toward wagering this bonus).

 

? Players can wager in as many increments of the required wagering amount as they want to.

For example for a £10 wagering requirement you can wager £5 twice to receive the bonus.

 

? Wagering Requirements apply. All bonuses and bonus winnings must be wagered 30 times

before withdrawal. Winnings on any bonus spins must also be wagered 30 times before

becoming withdrawable. Bonus funds convert automatically to real money once the

Wagering Requirement is completed. Unless you complete the wagering requirements, you

will be unable to withdraw your bonus money. You can make a withdrawal of your deposit

balance before you have fulfilled the wagering requirement, but then you will lose your bonus

money. For example, to withdraw a £5 bonus, player will have to wager £150.

 

? Cash valuables don’t have any wagering required and the amount won will be added to the

deposit balance and is withdrawable immediately.

v) Loyalty Rewards

At Casumo you can collect points by spinning and winning. When you collect enough points to fill

your progress bar, you level up with a chance to earn a reward. Rewards are given out in the form of

“valuables”, these contain either bonus spins, deposit bonuses or bonus money. Wagering

requirements would apply for any winnings from bonus spins and for bonus money.

 

1.3. These terms shall remain valid until a new version is made available to you on the Website.

These terms can also be found under section 6 of the Casumo General Terms and Conditions and in

the Frequently Asked Questions page.

 

1.4. Casumo reserves the right to withhold and remove any bonuses awarded to you if such

bonuses have not been used within six (6) months from the date when they were awarded.

Individual campaigns may have a shorter expiration time and if so, this shall be stated to the player

upon receiving the offer about the campaign.

 

1.5. If you are eligible for a bonus, wagering requirements will apply before you are able to make any

withdrawals of the bonus or the winnings from bets made using bonus money. Wagering

requirements can vary and will be displayed and made available for you to read once you receive

the bonus. Unless you complete the wagering requirements, you will be unable to withdraw your

bonus money. You can make a withdrawal before you have fulfilled the wagering requirement, but

then you will lose your bonus money. On the withdrawal page, you will see the amount (if any) of

bonus money left to wager to complete the Wagering Requirement and you are informed that you

will lose it if you choose to make a withdrawal. Once you choose to go ahead with your withdrawal,

your bonus money is lost; even if you cancel your withdrawal before this is accepted from our end,

the process cannot be reversed to restore your bonus money.

 

1.6. The bonus received when the Player makes his/her first deposit on the Website has a wagering

requirement of a minimum of thirty (30) times the sum of the received bonus and the deposit amount

contributing to the bonus figure, unless any special Terms and Conditions apply to that offer.

 

1.7. Without prejudice to 1.10, different games promote differently to the wagering requirements and

can be seen in the list below:

Slot machines 100%

Video Poker 30%

Casino Hold’em 10%

Oasis Poker 10%

TXS Hold’em poker 10%

Ultimate Texas Hold’em 0%

Baccarat (all kind) 0%

Punto Banco 0%

Roulette (all kind) 0%

Blackjack (all kind incl. Pontoon and Double Exposure) 0%

All other games 100%

 

1.8. Local wagering requirements may be applied and if so, this shall be stated together with the

offer.

 

1.9. Bonuses/bonus spins at Casumo can only be received once per person, household, IP address

(including shared networks), device and/or credit/debit card number or any other deposit method

used. Risk-free bets on any games do not qualify for Casumo’s wagering requirements. We reserve

the right to close your account and confiscate any existing funds if evidence of bonus abuse is

found.

 

1.10. Winnings on bonus spins may contribute to the wagering requirements. , however, wagering of

bonus funds on 1429 Uncharted Seas, Bloodsuckers, Dead or Alive, Jack Hammer 2, Super

Monopoly Money, Pearls of India, Scrooge, Beautiful Bones, Tower Quest, Kings of Chicago and

Simsalabim, will not contribute towards the playthrough requirement. Casumo Ltd. reserves the right

to forfeit any winnings if bonus funds are wagered on these games.

 

1.11. Individual bonus campaigns can have specific details and terms, in this case such information

shall be made available to the player. You are to note that any specific terms relating to any

particular bonus and/or promotion will take precedence over these Terms and Conditions in the

event of there being any inconsistency or discrepancy.

 

1.12. During game play, bonus money is used in relation to the real money you have on your

account and winnings are divided evenly according to the relation between real money and bonus

money in the bet. For example, if you have £100 real money and £50 bonus money in your account,

a bet of £30 will contain £20 real money and £10 bonus money and any winnings are divided into the

same ratio.

 

1.13. The maximum bet allowed when using bonus money is of £5 per spin or £0.50 per bet line until

your wagering requirements have been fulfilled. Casumo reserves the right of voiding bets and

winnings resulting from bets of larger amounts.

 

1.14. We award bonuses and entry to selected promotions in good faith to players who use our

services for entertainment purposes and as a token of appreciation for your loyal play. Free bets,

bonuses and entry to promotions will be revoked, denied or withdrawn from players who abuse the

spirit of our offers. ‘Abuse’ refers to players who by any other means obtain an unfair or unintended

advantage. In cases where Casumo suspects that the player is acting in bad faith, Casumo reserves

the right to cancel a bonus offer at any time in case of any suspected abuse of the offer and to

terminate the offender’s account with immediate effect. At our sole discretion, we may not issue

refunds of any deposits, balances or winnings generated on the account should abuse be

suspected. The term “Abuse” shall include but is not limited to the opening of multiple accounts to

claim multiple bonuses.

 

1.15. You understand that you will only be able to receive or benefit from offers that apply to your

country of residence and, where stated, deposit payment method. Casumo reserves the right to vary

the amount of bonuses granted depending on the user’s country of residence at any time and for any

reason whatsoever. We reserve the right to offer a specific bonus to a specific customer or group of

customers, to terminate a bonus offer without notice or compensation, to change the terms of a

bonus offer and/or to exchange one type of bonus offer for another at our sole discretion and at any

time. Any change or revocation of a bonus shall not not affect customers who have opted in the

bonus and made a deposit in expectation of receipt of a bonus and/or commenced play in relation to

the bonus.

 

1.16 While playing with wagers made using their bonus balance, players are strictly prohibited from

delaying the playing of a game round until after the wagering requirement for that bonuses has been

met, and/or they have deposited new funds. This includes all bonus and/or bonus spin modes and

features which may arise as a result of wagers made using the player’s bonus balance. In the event

that this occurs, the player agrees that their bonus and/or any associated winnings may be voided.

 

1.17 Before any withdrawals are processed, your play will be reviewed for any irregular playing

patterns. For fair gaming purposes, equal, zero or low margin bets or hedge betting, shall all be

considered irregular gaming for Bonus playthrough requirement purposes. Should Casumo deem

that irregular game play has occurred, it reserves the right to withhold any withdrawals and/or

 

confiscate all winnings, and if applicable, after cancelling bonuses, to reinstate the deposit on the

player’s account, without necessarily informing the player.

 

1.18 If you generate any winnings from the bonus spins awarded on registration and without ever

depositing any real money on your account, you will only be able to make the withdrawal of such

winnings to a bank account.

 

1.19 Casumo reserves the right to withdraw the welcome offer at any time without prior notice by

ceasing to make the promotion available on the Website. This shall not affect customers who have

opted in the welcome offer and made a deposit in expectation of receipt of a bonus and/or

commenced play in relation to the welcome offer.

 

1.20 In all cases, the Player is reserves the right of withdrawal, pursuant to section 5.1.2 of the

Standard Terms and Conditions.

 

Version: 2.7

 

Updated on: 14th September 2018

 

 

 

BetViktor Full T&Cs

 

Terms and Conditions – Wager £10 Get £50

 

Terms and Conditions

 

WAGER £10 GET £50

 

Get a head start in Casino

with a £50 bonus package

 

 

 

Terms and Conditions

 

 

 

What you need to do

 

Create your account

Opt In to this promotion via the OFFERS tab

Wager £10 on any of our Casino games except for Baccarat (all versions) and “Blood Suckers” slot

You must do this within 7 days of opening your account

 

 

 

What you get

 

A £20 Slots Bonus, which can be used on the Promoter’s slots except for “Blood Suckers”;

 

A £10 Table Games Bonus, which can be used on the Promoters Table games except for Baccarat (all versions) or any Live Casino table games;

 

A £10 Live Casino Bonus, which can be used on the Promoter’s “Live Casino Table games” except for Baccarat (all versions); and

 

A £10 Instant Win Bonus, which can be used on the Promoter’s “Instant Win” games.

 

All of these bonuses:

 

are subject to Wagering Requirements (See below); and

Will expire after 3 days if not used or wagered

 

 

 

Wagering requirements

 

You need to wager the bonus amounts for each bonus by the number of times specified below before you can withdraw any winnings (i.e. £20 x 35 = £700 of wagering).

 

For example, if you bet £10 and win £15, then bet £10 again and win £10, you have wagered £20 (£10 bet + £10 bet) but you have won £25 (£15 + £10).

 

So if you need to wager a total of £700, whatever you have left in your bonus balance after you have completed the wagering will turn into real cash and can be withdrawn.

 

Slots Bonus

 

35 x the bonus value (i.e. 35 x £20 = £700)

 

Table Games Bonus

 

60 x the bonus value (i.e. 60 x £10 = £600)

 

Live Casino Bonus

 

60 x the bonus value (i.e. 60 x £10 = £600)

 

Instant Win Bonus

 

35 x the bonus value (i.e. 35 x £10 = £350)

 

If you have more than one casino bonus, any wagering must be completed one offer at a time, and will begin with the first offer awarded. Once this is completed, wagering on the next bonus can be triggered.

 

 

 

Restrictions

 

This offer is open to new customers of the Promoter only.

 

The following do not qualify for this promotion:

 

Deposits from any method other than credit or debit card.

 

Customers who are residents of: Argentina, Azerbaijan, Belarus, Bosnia & Herzegovina, Georgia, India, Macedonia, Mexico, Montenegro, Nigeria, Nepal, Serbia, Slovenia, South Africa, or Thailand.

 

 

 

Other terms

 

The promoter (the Promoter) is BetVictor Limited, a company registered in Gibraltar (company number 42734) with its registered office at Suite 23, Portland House, Glacis Road, Gibraltar, GX11 1AA and trading from Suite 2:01, World Trade Center, Bayside Road, Gibraltar, GX11 1AA.

For customers betting in Euros the currency equivalent of £10 is £10. All other currencies will be calculated at current exchange rates.

The maximum real cash benefit that any customer will receive from Promoter bonuses or concessions is £25,000 per day (00:00-23:59 CET). This includes returns on wagers struck with promotional cash.

In entering this promotion, you confirm that you are eligible to do so and may be requested to provide proof of eligibility on request of the Promoter.

The Promoter reserves the right to remove “Bonus Funds” if we believe a customer has, or is attempting to, abuse this offer. Low risk betting, i.e. betting on red/black, evens/odds, 1-18/19-36 or covering over 20 numbers on a spin (including straight up, splits, streets, corners, baskets, six-lines, dozens, columns, red/black, evens/odds, 1-18/19-36 and section/neighbour bets) will result in the bonus and any winnings derived from it being removed.

Customers are only available to claim one “Welcome Offer” per account.

If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the promotion.

The Promoter reserves the right to hold void, suspend, cancel or amend the promotion where it becomes necessary to do so.

These terms and conditions shall be governed by English law and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

 

 

 

Go Wild Full T&Cs

 

Terms and Conditions – Enjoy up to 55 Wild Spins

 

Terms and Conditions

This promotion is only available to newly registered players who have never made a deposit in our Casino and are at least 18 years old. Only one bonus is awarded per person, household, shared computer or shared IP address.

In order to qualify for this offer, you must deposit a minimum amount of 10 GBP.

Wild spins will be issued at a 1:1 ratio with the deposited amount. For example, if you deposit 20 GBP you will get 20 Wild spins, or if you deposit 50 GBP you will get 50 Wild spins.

The maximum number of Wild spins that can be claimed will not exceed 55 Wild spins. For example, if you deposit 60 GBP, you will get 55 Wild spins.

The bet value of each Wild spin is 0.10 GBP.

The winnings from these Wild spins are considered Cash winnings and will go directly to your Cash Balance (Unrestricted Funds).

This promotion can be claimed only once and cannot be combined with other promotions.

The offer will only be credited automatically to your account if you choose this offer upon deposit. If you did not choose this offer upon deposit or the offer wasn’t credited due to any technical reason, you will be eligible to claim it only if the cash balance is intact and no bets have been placed prior to claiming the offer.

The Welcome Bonus (also known as 1st deposit bonus), can be claimed within 7 days from the registration date. We reserve the right at our sole discretion to change the 1st deposit offer after 7 days. Please note that you are not eligible to receive welcome offers if you are holding a Duplicate Account (please refer to Duplicate Accounts in General Terms and Conditions).

The funds in your Player Account can consist of Cash Balance (Unrestricted Funds) and Bonus Balance (Restricted Funds).

You may withdraw your Cash Balance (Unrestricted Funds) at any time, however the original deposit amount should be turned over at least once. Failing to do so will incur 10% withdrawal fee and capped to 100 GBP.

In case of pending withdrawal, players cannot receive any kind of bonuses.

If we reasonably suspect that a player is engaging in promotional abuse, we reserve the right to take any or all the following actions against such a person:

Void all funds in the player’s Bonus Balance (Restricted Funds)

Void any bonuses and pending bonuses

Terminate the player’s account

While having an Active Bonus and placing bets from Bonus Balance (Restricted Funds), Promotional Abuse shall include but not be limited to the following conditions:

You try to gain wager outcome advantage by exiting game session while having any type of bonus round available

Delaying game round in any game, including Wild spins and bonus features to a later time, and/or depositing while having Wild spins features or bonus features still available in a game.

Decreasing your bet amount by 60% or more after a win for the purpose of clearing Wagering requirements. For example, placing a bet of 100 GBP, generating winnings of 500 GBP on any spin including a double up and reducing your bet amount to 40 GBP or less.

Bonus stacking by claiming multiple bonuses before original bonus Wagering requirements have been met

Switching from a game with a low wagering contribution (e.g. 25% or less) to one with a higher wagering contribution (e.g. 70% or more) after a win, for the sole purpose of clearing the Wagering requirements. For example, betting on roulette in order to generate winnings and then switching to slots in order to clear Wagering requirements

Placing a bet equal to or in excess of 20% or more than 5 GBP of the claimed Bonus amount

Placing even money bets on Baccarat, Blackjack and Roulette

Using constantly the double-up feature to increase winnings

These T&C are additional to the General & Bonus Terms and Conditions.

Introduction:

These Terms and Conditions apply to you, and are binding upon you, if you use our Services.

 

Please read these Terms & Conditions carefully before you start using any section of the website. By registering an account with us, you agree to be bound by: i) these Terms & Conditions; ii) Bonus Terms & Conditions; iii) Privacy Policy; iv) any promotional Terms & Conditions; and v) any Terms & Conditions and/or rules with regard to promotions, bonuses and special offers which may apply from time to time.

1. Use of the Service

 

1.1. GoWild UK Ltd ("GoWild", "we", "us" or "our") is a company incorporated under the laws of Malta with registered offices at Villa Seminia 8, Sir Temi Zammit Avenue, Ta´Xbiex, XBX 1011, Malta. GoWild is licensed and regulated by the Great Britain Gambling Commission under the provisions of the UK Gambling Act 2005 for the purpose of operating and offering Internet gambling services.

 

1.2. We provide online gaming services and related resources (the "Services"), including, but without limitation, download areas, communication functionality and product information relating to the games. Services are provided to you (hereinafter "you" or the "player") via the gowild.co.uk website and/or other websites owned, operated, licensed or controlled by us and/or our authorised sub-licensees (the "Site") subject to the following terms and conditions (the "Terms of Service") which should be read carefully by you in their entirety prior to your use of our Services or products. Please note that these Terms of Service constitute a legally binding agreement between you and us. By registering with us and/or by using our Services, you agree to be bound by these Terms of Service in their entirety and without reservation. If you do not agree to any of the provisions of these Terms of Service, you should immediately stop using the Services.

 

1.3. The contractual relationship between the registered player and GoWild is governed by these Terms and Conditions and by the Laws of Malta.

 

Acceptance of the Terms of Service

 

1.4. You are solely responsible for complying with any legislation regarding internet gaming in the UK.

 

1.5. You must be at least 18 years old and a tax resident of the UK to use the Services. If you are under the age of 18 and you use the Services, you are committing a criminal offence in the UK.

 

1.6. Providing false information relating to age, name and address may also constitute a breach of the Terms of Service. We reserve the right to report any person supplying false information on the Site to the relevant authorities.

 

1.7. We are committed to offer to our players a fun and friendly online gambling experience. However, we are fully aware that gambling may be addictive. For that reason, we actively support responsible gambling and encourage our players to make use of our Responsible Gambling features in order to control their gambling activity better. Please refer to our Responsible Gambling Policy.

 

1.8. We reserve the right to amend, modify, update and change any of the terms of these Terms of Service and/or other GoWild policy referred therefrom or from anywhere on the Site, at any time and we will notify you of any such amendment, modification or change by publishing the new version of the Terms of Service on the Site. You are responsible for regularly reviewing these Terms of Service. Your continued use of the Site after a change or update has been made to the Terms of Service will constitute your acceptance of such change or update.

 

1.9. You hereby consent to receive any communication from us by email, post, SMS, phone and push notifications. You may unsubscribe at any time by contacting Customer Support team.

 

Description of Services

 

1.10. We may provide you with access to the Services. The Services, including any updates, enhancements, new features, and/or the addition of any new Sites, are subject to these Terms of Service and any license agreements, codes of conduct or posted rules, instructions or guidelines regarding a particular Service, and any related software and materials (as applicable, the "License Agreement"). If there is any conflict between these Terms of Service and the applicable License Agreement for a particular Service, we shall resolve the conflict at its sole discretion.

 

1.11. We reserve the right to suspend, modify, remove or add to the Sites, Services and any software associated therewith, and/or to change the system specification requirements necessary to access and use the Services without prior notice and at our sole discretion. We shall not be liable for any loss suffered by you resulting from any changes made and you shall have no claims against us in such regard.

 

1.12. It is your sole responsibility to make sure that you read and understand all the rules and procedures of the games on the Site prior to playing the games.

2. Player Identity And Origin

2.1. In order to participate in a game, you will need to register and open an account on the Site (the “Player Account”).

 

2.2. The Services are intended to be used by players who play in the UK only. We will not be responsible for any illegal or unauthorized use of the Services by you.

 

2.3. You understand and accept that we are unable to provide you with any legal advice or assurances in respect of your use of the Services.

 

2.4. It is your sole responsibility to comply with the laws in the UK while using the Site. You are solely responsible for ascertaining whether it is legal for you in the UK to play any of the games or to bet on the Site. By placing real money bets, you are expressly representing and warranting to us that it is legally permissible for you to do so within the UK.

 

2.5. You acknowledge that in registering and using the Services you will be asked to provide us with personal information about yourself, including details regarding your name, date of birth, method of payment and appropriate contact details such as address, telephone number and e-mail address. It is your sole responsibility to keep the account details updated at all times.

 

2.6. We shall handle all information provided by you diligently and we will not disclose such information to third parties except as provided for in our Privacy Policy. We urge you to read the Privacy Policy to ensure that you agree with our policies in relation to how your information is handled.

 

2.7. When opening the Player Account you warrant that i) you are not younger than 18 (eighteen) years old; ii) the details supplied by you are correct; iii) you are the rightful owner of the money in your Player Account; iv) you participate in the games on your own behalf and not on behalf of any other person; v) you own not more than one account ("Duplicate Accounts").

 

2.8. We may consider Duplicate Accounts with the following criteria including but not limited to: i) accounts sharing the same email address; ii) accounts sharing the same phone/mobile number; iii) accounts sharing the same IP address; iv) accounts sharing the same billing address/household; v) accounts sharing the same device upon registration, login, deposit & gameplay; and vi) any other criteria that we may consider in our sole discretion.

 

2.9. We reserve the right to perform background checks on any member and request any relevant documentation (the “Checks”), for any reason, including but not limited to any investigation into the identity of a player, any credit checks performed on a player, or any enquiries into the player's personal history. The basis for such investigations will be dependent on the specific case, but could include, but is not limited to, verification of the player’s registration details, such as the name, address and age, verification of the player’s financial transactions, financial standing, and/or gaming activity. We are under no obligation to advise the player of such an investigation taking place. Such activities may include the use of specific third-party companies, who perform the investigations as required. We may decide at our sole discretion to terminate a Player Account and withhold all funds in such a Player Account, on the basis that such an investigation provides a negative or uncertain conclusion. While any Checks are being undertaken, we may restrict you from withdrawing funds from your Player Account. In certain circumstances, we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. If you do not or cannot provide us with such information, then we may suspend your Player Account until you have provided us with such information or permanently close the Player Account. In addition, if your age is not verified by us within 72 hours of your first deposit with us, we reserve the right to suspend your Player Account and no further gambling will be permitted until we have successfully verified your age. We reserve the right to withhold any funds in your account until your age is verified. If on completion of the age verification process you are shown to be underage, we will return to you your original deposit amount but no winnings shall be paid to you.

 

2.10. Your Player Account with us is solely for your benefit. You shall not allow any third party (including a relative) to use your Player Account, password or identity to access or use the Services or the Site, and you shall be fully responsible for any activities undertaken on your Player Account by a third party. After opening your Player Account, you must not disclose (whether deliberately or accidentally) your username, password or other credentials to any person, and you shall take all steps to ensure that such details are not revealed to any person. You shall inform us immediately if you suspect that your Player Account is being misused by a third party and/or any third party has access to your Player Account username or password so that we may investigate such a matter, and you will cooperate with us, according to our requests, in the course of such an investigation. If you have lost or forgotten your Player Account details you may retrieve your password by clicking on the "Forgot your Password" link below the login portal.

3. Your Account; Dormant Account

3.1. You may only open one Player Account with the Site. In the event that we suspect that you have registered or opened Duplicate Accounts, whether using the same or different registration details, we may, without delay, permanently close all Duplicate Accounts and withhold any winnings made through Cash Balance or Bonus Balance gameplay. We reserve the right to cancel all transactions pertaining to any such user who acted with the intent of defrauding or cheating the Casino.

 

3.2. In order to be able to play on the Site, you must deposit into Your Account using British Pounds. All currency conversions executed by the Company will be done at an exchange rate comparable with daily commercial rates offered by banks and credit card companies.

 

3.3. Your Player Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally, any money deposited with us in your Player Account does not accrue any interest. You will not be able to place any bets using the Services at an amount greater than the total amount of money in your Player Account.

 

3.4. We are required by our license to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency [http://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx]. Player funds are kept separately from our funds; and arrangements have been made to ensure assets in the player funds are distributed to customers in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: medium segregation.

 

3.5. If you have not logged in to Your Player Account for twelve (12) consecutive months, then your Player Account will be considered an Inactive Account and we will charge a 5 GBP monthly maintenance fee from the balance. If your Player Account remains inactive for more than thirty (30) months, your account will be considered a Dormant Account and we will void any remaining balance. The first monthly maintenance fee will be charged at the end of the month immediately following your account’s inactivity. The monthly maintenance fee will not be charged if there are no funds in the Inactive Account.

 

3.6. We reserve the right to close your Player Account and to refund to you the balance, subject to the deduction of relevant withdrawal charges, at our sole discretion and without any obligation to state a reason or give prior notice.

 

3.7. You may close your Player Account, including a Dormant Account, at any time and we will return to you any and all funds from your account subject to the deduction of relevant withdrawal charges and other applicable fees. In order to close your account, you must first cancel any bets that you have made that remain outstanding.

 

3.8. You are solely responsible for reporting, paying and accounting for any applicable governmental, taxation or other authority for any tax or other levy that may be payable on any winnings that you receive from us.

4. Deposits and Withdrawals

4.1. If you wish to participate in betting or gaming using the Site, you must deposit money into your Player Account, which you can then use to place bets. Deposits to and withdrawals from a Player Account may be made through various payment providers that may change from time to time. Procedures, terms, charges and other conditions vary between payment providers. You may only deposit into your Player Account through the Site. Financial Transactions conducted via this website are processed by GoWild Malta Limited, a subsidiary of GoWild UK Limited.

 

4.2. You agree not to make any chargebacks, and/or deny or reverse any payment made by you in respect of the Services. You will reimburse us for any chargebacks, denials or reversals of payments you make and any losses suffered by us as a consequence. You are fully responsible for paying all funds owed to us.

 

4.3. If at any point a Player Account is subject to returns/chargebacks or suspected of fraudulent activity or patterns, we reserve the right to hold any winnings until the returns are settled or until the investigation comes to a conclusion.

 

4.4. When using a credit or debit card for depositing funds, your funds will only be cleared when we have received an approval and authorization code. When the aggregated deposit amounts made via credit card exceed the defined limit, we may request identification documents from you.

 

4.5. We reserve the right to use additional procedures and means to verify your identity when effecting deposits into your account.

 

4.6. The funds in your Player Account can consist of Cash Balance (Unrestricted Funds) and Bonus Balance (Restricted Funds). You may only withdraw funds to the extent of your Cash Balance (Unrestricted Funds).

 

4.7. You may withdraw your Cash Balance (Unrestricted Funds) at any time, however the original deposit amount should be turned over at least once. Failing to do so will incur 10% withdrawal fee and capped to 100 GBP.

 

4.8. To withdraw all your Cash Balance (Unrestricted Funds), you must first cancel any outstanding bets in your Player Account. The remaining Bonus Balance (Restricted Funds) will be voided upon withdrawal.

 

4.9. You may withdraw any amount from your available Cash Balance (Unrestricted Funds), up to a weekly limit / monthly limit set by us, by issuing a valid notice of withdrawal on the Site. Withdrawal demands made by telephone or by electronic mail will not be accepted.

 

4.10. Unless otherwise stated, the minimum withdrawal amount is GBP 20. While there is no limit to the total amount a Player can withdraw, there is a limit to the maximum withdrawal amount per transaction. The maximum withdrawal amount per transaction is GBP 5,000. Moreover, due to the limitations set by some third-party processors, the maximum amount that may be processed per day is GBP 15,000 per account.

 

4.11. Depending on the method selected, deposits and withdrawals may incur charges depending on the method selected. Any withdrawals can only be withdrawn through the method chosen by you for deposit.

 

4.12. We will request identification documents on your first withdrawal and may also request identification documents for all withdrawals. For these purposes, you will need to send us: i) one government approved photo ID (ID card, passport or driver’s license) and ensure that your name, photograph and signature are visible; ii) documentation that serves as proof of residency (such as a utility bill not older than 2 months). iii) If your deposit was made via credit card, we also require a copy of the card (front and back). For security purposes, block the middle eight numbers on the front of the card copy and the 3-digit security code at the back of the card copy. iv) in addition, we may need, at your sole cost, additional documentation, such as proof of tax residency, source of funds, confirmation of deposits, a bank reference, notarized document attesting to your identity, or properly filled out authorization form. Once received in an acceptable and unambiguous format, it will take up to 5 business days to process your documents, after which you will be able to make withdrawals.

 

4.13. Each withdrawal request will have a maximum pending period of 48 hours. In case you fail to provide one or all of the documents described in term 4.12 within the maximum pending period, your withdrawal will be cancelled and returned to your Account balance.

 

4.14. We reserve the right to carry out an internal audit of your withdrawal which includes but is not limited to a review of transaction records, logs and gameplay related to your withdrawal. We may reject your withdrawal and any related bonuses, if you fail such an audit for reasons which include but are not limited to your withdrawal being connected to your collusion with another player, unlawful or improper activity, or any form of fraudulent practice and sharing the same payment method with other players. Please also note that for winnings of GBP 5,000 and above including jackpot winnings, we reserve the right to verify such winnings with our third-party providers (Game Provider). This verification process may take up to 7 business days.

5. Binding Bets, Unfinished and Miscarried Games

5.1. Once your bet is confirmed, you cannot cancel the transaction without our written consent.

 

5.2. In the event that your connection is terminated resulting in an unfinished game, you must finish the game next time you log in. If for whatever reason you cannot complete the unfinished game, then a refund may be granted at our sole discretion.

 

5.3. In the event that a game is miscarried due to an error in the casino system then all wagers are voided and your Player Account may be credited at our sole discretion.

6. Fraudulent Behaviour and Prohibited Activities

7. No Warranty, Limitation of Liability

7.1. The Services, Site and the games are provided "as is". You enter the Site and participate in the games at your own risk.

 

7.2. We make no warranty with respect to the Site and the games offered on the Site, which are provided without any warranty whatsoever whether express or implied (whether by law, statute or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy of the Services or the games, or infringement of applicable laws and regulations. We are not liable for any losses or damages resulting from your use of the Site. You are aware that there is a risk of losing money.

 

7.3. We make no warranty that the Services, games, software or Site will meet your requirements, be uninterrupted, timely, secure or error free, or that defects will be corrected, or that the software or the server that makes it available are free of viruses or bugs. We make no warranty on the full functionality, accuracy and reliability of the available materials, or to the results or the accuracy of any information obtained by you through the Services. We are not liable for any malfunction or error arising from the games, software or Website. If there is an error or malfunction, then all bets and resulting payouts are voided. You also warrant that you will not exploit the error or malfunction.

 

7.4. We shall not be liable for any acts or omissions made by your internet service provider or other third party with whom you have contracted to gain access to the server that hosts the Site.

 

7.5. We shall not be liable to you or any third party in contract, tort (including negligence) or otherwise for any loss or damage whatsoever arising from or in any way connected with your, or any third party's use of the games, the Site or the Services, whether direct or indirect, including but not limited to damages for loss of data, profits (including loss of or failure to receive anticipated winnings), revenue, business, opportunity, goodwill, reputation or business interruption or for any other losses arising out of these Terms of Service or your use of the Site.

 

7.6. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on such Site, or on any website linked to the Site.

 

7.7. You hereby acknowledge and agree that betting might result in losing funds and that all losses incurred by you as a result of betting via the Services will be your sole responsibility.

 

7.8. We reserve the right to refuse, restrict, cancel or limit any bet. Neither we (including our employees) nor the partners or suppliers shall be liable for any loss, including loss of winnings.

 

7.9. You hereby agree to fully indemnify and hold us, our directors, employees, partners, and service providers harmless from and against any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Site or participation in the games, or otherwise arising out of any breach of these Terms of Service by you.

 

7.10. If you breach any provision of these Terms of Service or if we have a reasonable ground to suspect that you have breached them, we reserve the right to suspend or to close your account, or to withhold any funds in your account (including the deposit).

8. IP rights, links

8.1. All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Site and Services are subject to copyright and other proprietary rights which are either owned by us or used under license from third party rights owners. To the extent that any material contained on the Site may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.

 

8.2. Under no circumstances shall the use of the Site grant to any user interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party.

 

8.3. All content and use of Services is for personal, non-commercial use only. All other use is strictly prohibited and you will be solely liable for any damages, costs or expenses arising out of or in connection with the commission of any prohibited activities.

 

8.4. Links to the Site and any of the pages therein may not be included in any other website without our prior written consent.

9. Complaints, Queries

9.1. No claims or disputes will be considered more than 8 weeks after the date of the original transaction. If you wish to lodge a complaint or a query regarding the Site, a first step should be to, as soon as reasonably possible, contact the Customer Support Team to provide all the relevant information or evidence which we reasonably require to review your complaint or query. Our Customer Support Team will review your claim and provide you with its decision within 5 business days.

 

9.2. In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim. In the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail.

 

9.3. In the event that the dispute is related to the outcome of a gambling transaction and you remain unsatisfied with the results of the above procedure, you may refer your dispute to an alternative dispute resolution procedure with IBAS (The Independent Betting Adjudication Service). Where you refer your dispute to IBAS you should do so promptly following receipt of our final decision. More information regarding IBAS dispute resolution services can be found at https://www.ibas-uk.com/consumers/how-to-raise-a-dispute/ .

 

9.4. The steps detailed above will not stop you from referring a gambling transaction dispute through the European Commission's Online Dispute Resolution Platform found at http://ec.europa.eu/consumers/odr.

10. Miscellaneous

10.1. The original text of the Terms of Service is in English and any interpretation of them will be based on the original English text. If the Terms of Service or any documents or notices related to them are translated into any other language, the original English version will prevail.

 

10.2. The headings used in these Terms of Service are for convenience only.

 

10.3. We reserve the right to transfer, assign, and sublicense or pledge the Site, in whole or in part, to any person, provided that any such assignment will be on the same terms or terms that are no less advantageous to you. Subject to applicable laws and regulation, we may outsource any or all of the Services provided under the Terms of Service to third parties.

 

10.4. If any of the Terms of Service are determined to be invalid, unlawful or unenforceable to any extent, such a term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions, which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law, to reflect as closely as possible our original intent.

 

10.5. If we fail to insist upon strict performance of any of your obligations or if there is a failure to exercise any of the rights or remedies in the manner in which they are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

 

10.6. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms of Service shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the above.

 

10.7. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Service that is caused by events outside our reasonable control, including, without limitation, acts of God, war, civil commotion, interruption in public communications networks or services, industrial dispute or DDOS-attacks and similar Internet attacks having an adverse effect (the “Event”). The performance of the Site is deemed to be suspended for the period that the Event continues, and an extension of time for performance is applied for the duration of that period. We will use our best endeavors to bring the Event to a close or to find a solution by which our obligations may be performed despite the Event.

 

10.8. These Terms of Service contain the entire agreement between us and you, relating to your use of the Site and the Services, and supersedes any and all prior agreements between us and you in relation to the same.

 

10.9. Unless otherwise expressly stated, nothing in these Terms of Service shall create or confer any rights or any other benefits to third parties.

 

10.10. Nothing in these Terms of Service shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.

 

10.11. These Terms of Service (including: Bonus Terms & Conditions; Privacy Policy, any promotional Terms & Conditions; and any Terms & Conditions and/or rules with regard to promotions, bonuses and special offers which may apply from time to time) shall be governed by, and interpreted in accordance with, the laws of Malta and you irrevocably submit, for our benefit, to the exclusive jurisdiction of the courts of Malta to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by, these Terms of Service or otherwise arising in connection with these Terms of Service.

BONUS POLICY

General Provisions

1. Unless otherwise stated, the minimum qualifying deposit which a player has to make to receive any deposit-related bonus is 20 GBP.

 

2. Deposits made via Neteller, Paysafecard and Skrill will not qualify to receive any deposit related bonuses unless stated otherwise in the applicable terms and conditions relating to the relevant offer. Should you claim any bonus using Neteller, Paysafecard or Skrill we reserve the right to void any generated winnings and suspend your account.

 

3. Unless otherwise stated, the condition for claiming each bonus type includes but is not limited to:

No-Deposit Bonus (Free Bonus) – can be credited without making a deposit

Wild Spins – can be credited with or without making a deposit

Deposit Bonus – can be credited upon making a deposit

Loyalty/Wild Points – can be credited by converting them

Bonus Back (BonusBack) – can be credited with or without Playthrough Requirements (wagering requirements)

 

4. Unless otherwise stated, your total balance in the account consists of Cash Balance (Unrestricted Funds) and Bonus Balance (Restricted Funds). Each type of balance is defined as the following:

Cash Balance (“Unrestricted Funds”)

The total accumulated deposit amount available and/or generated cash winnings, which can be withdrawn at any time.

Bonus Balance (“Restricted Funds”)

The total claimed bonus amount available and/or generated bonus winnings, which will be transferred to your Cash Balance (Unrestricted Funds) and will be available to withdraw once Playthrough Requirements (wagering requirements) have been fulfilled.

 

5. Unless otherwise stated, any Bonus ("Active Bonus") which will be credited in your account will carry Playthrough Requirements (wagering requirements). Playthrough Requirements (wagering requirements) are defined as the total amount you will need to wager while a Bonus is still active in order to be able to withdraw winnings generated from the bonus.

 

6. Unless otherwise stated, your Withdrawable Balance is defined as the total accumulated amount available. This Balance could consist of: i) Cash Balance (Unrestricted Funds) including winnings generated from Cash Balance (Unrestricted Funds) ii) Winnings transferred from Bonus Balance (Restricted Funds) after Playthrough Requirements (wagering requirements) have been fulfilled.

 

7. If you have yet to complete the Playthrough Requirements (wagering requirements) of a bonus granted to you and you receive another bonus, you must complete the Playthrough Requirements (wagering requirements) of the first bonus, and only on completion of the Playthrough Requirements (wagering requirements) for the first bonus will you be able to begin to fulfil the Playthrough Requirements (wagering requirements) of the next bonus.

 

8. When claiming any type of bonus, all bets are deducted from your Cash Balance first. If there are insufficient funds in your Cash Balance, then the bet will be deducted from your Bonus Balance.

 

9. In order to withdraw the winnings from your free no-deposit bonus, you need to deposit at least 20 GBP and fulfill the Playthrough Requirements (wagering requirements).

 

10. Winnings generated from BonusBack will be capped to a maximum withdrawal amount of 10x (10 times) from the initial BonusBack amount and up to a maximum of 5,000 GBP.

 

11.    Winnings generated from converted loyalty points to bonus will be capped to a maximum withdrawal amount of 10x (10 times) the initial converted loyalty points to bonus amount and up to a maximum of 5,000 GBP.

 

12.    Winnings generated from the Welcome Bonus (First (1st) deposit bonus) will be capped to a maximum withdrawal amount of 1,000 GBP after bonus deduction (Please refer to Term 18).

 

13. All bonuses and any winnings related to the bonus must meet the Playthrough Requirements (wagering requirements) within 7 days from the date the bonus has been credited or within the period specified in the promotional offer if different. Otherwise, any available bonus amount, promotional offer and related winnings not used by a player within the relevant time period and before the Playthrough Requirements (wagering requirements) are met will be cancelled and removed from the Bonus Balance (Restricted Funds). For more information regarding Playthrough Requirements (wagering requirements), please see the Playthrough Requirements (Wagering Requirements) section.

 

14. Unless otherwise stated, the welcome offer (also known as 1st deposit bonus), can be claimed within 7 days from the registration date. We reserve the right at our sole discretion to change the 1st deposit offer after 7 days. Please note that you are not eligible to receive welcome offers if you are holding a Duplicate Account (Please refer to Duplicate Accounts in General Terms and Conditions).

 

15. Winnings resulting from bets made from a player’s Bonus Balance are credited directly to the Bonus Balance. Once the applicable Playthrough Requirements (wagering requirements) have been fulfilled, the funds will be credited directly to the Cash Balance.

 

16. Winnings resulting from bets made from a player’s Cash Balance (Unrestricted Funds) are credited directly to the Cash Balance (Unrestricted Funds) and can be withdrawn at any time.

 

17.    The maximum bet allowed when placing a bet using Bonus Balance (Restricted Funds) should be less than 20% of the value of the claimed bonus and should not exceed 5 GBP per single bet (For example: placing a bet of 5 GBP after claiming an initial bonus of 100 GBP is allowed).

 

18. Unless otherwise stated, all bonuses granted are for wagering purposes only. All bonuses will be deducted from players' accounts after a withdrawal request.

 

19. Unless otherwise stated, all Wild Spins (with or without deposit) have an expiration period of 7 days from the date of being credited to your account. If you do not use the Wild Spins (with or without deposit) within such a time period, your unused Wild Spins (with or without deposit) will automatically be cancelled.

 

20. The maximum withdrawal amount for any no-deposit bonus (free bonus) and Wild spins, is 100 GBP, unless mentioned otherwise. Unused winnings for a period of 7 days or more will be voided.

 

21. A player is ineligible to receive any bonus while a withdrawal is pending or being processed. The player is, however, free to deposit without claiming a bonus/promotion or to cancel the withdrawal at any time and become re-eligible to receive bonuses/promotions. We reserve the right to void any bonuses and generated winnings from Bonus Balance (Restricted Funds) if you claimed a bonus while having a pending withdrawal.

 

22.    Should you wish to withdraw your Cash Balance (Unrestricted Funds) while having an Active Bonus, you may do so, but your Active Bonus and all generated winnings from Bonus Balance (Restricted Funds) will be voided.

 

23. Since free no-deposit bonus links posted on forums or sites can be forwarded to other persons who did not receive the legitimate offer, we reserve the right to check the eligibility of those players for that bonus. If we determine that a specific player is not eligible to receive that promotion, we will not honor the withdrawal request. This occurs even if the wagering requirements are met.

Playthrough Requirements

1. Unless otherwise stated, with regard to deposit bonuses, the bonus and the qualifying deposit must be wagered 35 times. For example: (20 GBP deposit + 20 GBP bonus) X 35 = 1400 GBP will be the Playthrough Requirements (wagering requirements). The qualifying deposit is included for calculation purposes only.

 

2. Unless otherwise stated, with regard to a no-deposit bonus (free bonus) including converted loyalty/wild points to bonus, such a bonus must be wagered 50 times before being released into your Cash Balance (Unrestricted Funds). For example: 20 GBP bonus received/converted X 50 = 1000 GBP Playthrough Requirements (wagering requirements).

 

3. Unless otherwise stated, the winnings generated from Wild Spins that were issued without making a deposit must be wagered 35 times before being released into your Cash Balance (Unrestricted Funds). For example: 20 GBP winnings from Wild Spins X 35 = 700 GBP Playthrough Requirements (wagering requirements).

 

4. Unless otherwise stated, with regard to Wild spins that were issued by making a deposit, the generated winnings and the qualifying deposit must be wagered 35 times. For example: (20 GBP deposit + 20 GBP winnings from Wild Spins) X 35 = 1400 GBP will be the Playthrough Requirements (wagering requirements). The qualifying deposit is included for calculation purposes only.

 

5. In case you fail to fulfill your Playthrough Requirements (wagering requirements), the Active Bonus will be removed only if you reach a total Bonus Balance (Restricted Funds) of 1 GBP and you have no pending/unfinished games.

 

6. Only bets that are placed from Bonus Balance (Restricted Funds) will be counted towards Playthrough Requirements (Wagering Requirements). Bets placed from Cash Balance (Unrestricted Funds) will not be counted towards Playthrough Requirements (Wagering Requirements).

 

7. Any bet made using the “gamble” feature on all slot games or the “double” feature on all video/power poker games will not contribute towards Playthrough Requirements (i.e. the playthrough contribution is 0%).

 

8. Only fully settled bets are counted for Playthrough Requirements (wagering requirements) purposes.

 

9. Playing on any demonstration game does not count towards Playthrough Requirements (wagering requirements).

 

10. Wagering on certain games will provide a different percentage contribution to the Playthrough Requirements (wagering requirements) as follows:

GAMES    CONTRIBUTION

Slot games (except the slot games in the categories listed below)    100%

All slots in the Fruit Machines category.    50%

All table games.    10%

All versions of Craps, Video Poker, Rummy and Keno, All Live Casino games, All Progressive games and all slots in the Arcade category.    0%

 

11. We reserve the right to void any winnings generated should you play on any 0% contribution games before fulfilling the Playthrough Requirements (wagering requirements).

No warranty, limitation of liability

1. We shall not be liable for technical, hardware or software failures of any kind or lost or unavailable network conditions which may limit or prohibit the ability to enter or participate in the promotion.

 

2. We shall not be liable for damage or loss resulting from entry to the promotion.

 

3. We reserve the right to change or cancel any promotion in the following conditions:

Legal or regulatory requirements

Security reasons

Due to abuse

Unavoidable circumstances

Human error

Promotional abuse (please see Promotional Abuse section)

Other valid reasons under our sole discretion

4. We reserve the right to refuse or void a bonus and related winnings in the event of funds being cancelled or denied by any payment service or payment provider related to you.

Promotional And Offer Abuse

We provide bonus offers and promotions to reward valued customers. We operate a zero-tolerance approach to all forms of bonus abuse, and any other kind of fraudulent activity. If we suspect a player is participating in activities which break the rules of the Casino, we reserve the right to exclude the player from any promotions, bonuses or offers. We also reserve the right to remove any winnings in the player’s account, and any other accounts linked to the player.

If we reasonably suspect that a player is engaging in promotional abuse, we reserve the right to take any or all the following actions against such a person:

Void all funds in the player’s Bonus Balance (Restricted Funds)

Void any bonuses and pending bonuses

Terminate the player’s account

While having an Active Bonus and placing bets from Bonus Balance (Restricted Funds), Promotional Abuse shall include but not be limited to the following conditions:

You control or maintain more than one active account without prior approval by our management.

You, whether acting alone or as part of a group, register multiple accounts to claim bonuses.

You try to gain wager outcome advantage by exiting game session while having any type of bonus round available.

Delaying game round in any game, including free spins and bonus features to a later time, and/or depositing while having free spins features or bonus features still available in a game.

Decreasing your bet amount by 60% or more after a win for the purpose of clearing Playthrough Requirements (wagering requirements). For example, placing a bet of 100 GBP, generating winnings of 500 GBP on any spin including a double up and reducing your bet amount to 40 GBP or less.

Bonus stacking by claiming multiple bonuses before original bonus Playthrough Requirements (wagering requirements) have been met.

Switching from a game with a low wagering contribution (e.g. 25% or less) to one with a higher wagering contribution (e.g. 70% or more) after a win, for the sole purpose of clearing the Playthrough Requirements (wagering requirements) (For example, betting on roulette in order to generate winnings and then switching to slots in order to clear Playthrough Requirements (wagering requirements).

Placing a bet equal to or in excess of 20% or more than 5 GBP of the claimed Bonus amount.

Placing a single bet equal to or in excess of 10% of a no-deposit bonus (free bonus).

Placing even money bets on Baccarat, Blackjack and Roulette.

Using constantly the double-up feature to increase winnings.

Affiliate CPA or revenue share abuse.

Using VPN, proxy or masking an IP address to create multiple accounts in order to claim multiple bonuses/promotions.

 Last update: 01.03.2018

 

 

 

Slots Magic Full T&Cs

 

Terms and Conditions – 100% up to 50 + 50 Free Spins

 

Terms and conditions

This site is operated by Skill on Net Ltd, a company registered in Malta under Reg. No. C50024 with its business address at Level 5, Quantum House, 75 Abate Rigord Street, Ta' Xbiex 1120 Malta and operated under a gaming license issued to Skill on Net Ltd by the Gambling Commission of Great Britain, the status of which can be viewed here

 

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Terms and Conditions of Use

Please read these terms and conditions carefully before accepting this agreement and before using this site. Make sure to print these terms and conditions and keep them for your records.

 

Introduction

These terms and conditions govern your access to and use of the site SlotsMagic (the "Site") which is operated by Skill on Net Ltd, a company registered in Malta under Reg. No. C50024 with its business address at Office1/5297, Level G Quantum House 75 Abate Rigord Street, Ta' Xbiex 1120 Malta under gaming license number 000-039326-R-319358-003 issued by the Gambling Commission of Great Britain.

In the following terms and conditions, Skill on Net Ltd is referred to as "SlotsMagic", "We", "Us" or some other name of similar purport. In these terms and conditions you are referred to as the "customer", "you", "user", the "player" or by some other term of the same purpose.

We consider these terms to be fair. Should you need any advice regarding these terms, or any other part of our service, in your own and our interests, please contact us via our Customer Services Department via the support link on the site and your trusted legal advisor.

Please note that all telephone calls are digitally recorded and may be used as evidence at Our sole discretion.

For transaction security we use SSL encryption. All customer data will be treated as confidential and will not be sold to third parties.

By checking the ‘I agree to the terms and conditions’ box when you register an account, you acknowledge that you have read, understood, agree with and will comply with all the terms and conditions and you thereby enter into a legally binding agreement between you and Us. If you do not agree with any of the terms and conditions you should not accept them. Once you have agreed to these terms and conditions, Your failure to comply with any one or more of them may result in disqualification, account closure, and/or legal action against you as deemed appropriate by Us.

Where we have reasonable grounds to suspect that any two or more registered accounts are linked including whether they are linked to the same internet protocol ("IP") address, pattern of use, proximity of transactions, common bank details or address in common or otherwise and that the services provided via the Site are being abused of by you in any way, including by way of example due to a previously undetected fault, bug or other fault in the software, we may suspend the services provided to you via the site and your ability to access your account(s) with immediate effect as well as to reverse transactions on any one or more of the accounts that are linked

By using this Site and/or software you agree to these terms and conditions and any other terms or conditions that We see fit to impose from time to time.

These terms and conditions are written in English. If these terms and conditions are translated into another language, the English version will prevail.

Your participation in the Games is at your sole discretion and risk. By accepting these terms and conditions you agree that you do not find the services we provide through our Site and/or software offensive, unfair or questionable. You also acknowledge that We are unable to provide you with any legal advice or assist you with any Legal queries related to the legality of participation in remote gambling.

All fees and charges displayed in this document are in pound sterling ("GBP").

Unless otherwise stated in the relevant casino pages of the Site, minimum deposit amounts are 10 AUD/CAD/CHF/EUR/GBP/USD, 100 DKK/NOK/SEK/ZAR, 700 RUB and withdrawal amounts are 20 AUD/CAD/CHF/EUR/GBP/USD, 200 DKK/NOK/SEK/ZAR, 1400 RUB.

We reserve the right to restrict access to all or certain parts of the Site in respect of certain jurisdictions.

Unless stated otherwise, whenever a time is mentioned it refers to GMT.

All advertised first deposit bonuses/welcome offers are subject to an account registration check. After your registration is completed there is an automatic review of the account details entered and the system may decide that your account is not eligible for bonuses. In the event that your account is not eligible for bonuses an email with this decision will be sent to You as soon as the account is created.

We reserve the right to adjust the minimum/maximum bets within the casino.

Legal Requirements for Playing the Game

You must be at least 18 years of age, or the minimum legal age in the jurisdiction in which you are viewing this Site or using the services offered via our Site, providing the minimum age in your jurisdiction is not less than 18. Please be aware that underage gambling is illegal.

We reserve the right at any time to request from you evidence of age in order to ensure that minors are not using our services. The documents we accept as proof of age are:

Copy of passport;

Copy of driving license; and/or

Copy of an official ID Card

Only players from Great Britain are permitted to play on this casino.

Information We Collect About You and How We Use It

We process information about you in accordance with our privacy policy. Our privacy policy forms part of these terms and conditions and contains details on the types of information we collect and what we do with that information, which includes who it may be shared with and why.

We are entitled to share the information we hold on you, which includes personal data and gaming history with regulators, and other bodies, including the police, and law enforcement bodies in order to investigate fraud, money laundering gaming integrity issues and to comply with our regulatory duties.

Grant of License

The Site, the downloadable client available through the Site, our apps and the Site as optimized for use on mobiles and tablets, all run on a series of programs which are either proprietary to us or are licensed through third parties to be able to offer you our services through the Site ("Software").

We grant you a license to use a single copy of the Software and where applicable the related documentation solely in accordance with and subject to these terms.

You may neither sell, rent, lease, transfer or grant any other right of the Software, nor reverse engineer, decompile, or dissemble the Software.

You may not disclose the Software to any third party, make derivative works based upon it, or use it for any purpose except for the specific uses expressly permitted in the user documentation, which accompanies the Software.

The Software is available to you on an "As Is" basis only and without any warranty or indemnity of any kind. The download and/or use of the Software and Services is at your own risk.

You hereby acknowledge that how you use the Software is outside of our control. We shall not be liable to you or to any third party in respect of your receipt of and/or use of the Software.

Real Money Mode and Practice Mode

By using the services offered through our Site, you will be able to play in either the 'Real Money' mode or 'Practice' mode.

In 'Real Money' mode, real money may be wagered and gained. In order to play in 'Real Money' mode you will be required to have funds in your bonus balance, or pay funds into your account (which has the meaning described in clause 5) by any of the methods specified from time to time by Us. Such funds will be deposited into your Account upon actual receipt of funds or upon receipt of approval from a payment processor. Minimum and maximum limits may be applied to the payments into your account, depending upon your history, the method of deposit, and other factors as determined solely by the Us. We are not a bank and funds are not insured by any government agency. All payments to and from your Account must be paid in the currencies listed in the cashier from time to time and shall not bear interest. All payments into your account must be from a payment source on which you are the named account holder.

In 'Practice' mode, no real money is played. Funds played in 'Practice' mode have no value in and of themselves and are kept separate from Real Money funds. Neither funds nor any game features (for example, but not limited to Multipliers, Bonus games and Bonus Points) are transferable to a Real Money account nor are they redeemable for any currency. If any game features are incorrectly transferred from Practice Mode to Real Mode any winnings derived will be removed. If you notice the transfer of any game feature from Practice Mode to Real Mode it is your responsibility to inform Us immediately.

It is not advisable to play 'Real Money' mode before trying 'Practice' mode. We recommend players practice in 'Practice' mode prior to playing in 'Real Money' mode.

It is your responsibility to make sure that you read and understand all the rules and procedures of the games on the Site(s) prior to playing real money games.

You hereby acknowledge that by betting you risk losing money.

User Accounts

The information you provide during account registration must be true, complete and up to date. You must provide your correct details, a valid address and contact e-mail on the registration process.

A user is not allowed to register more than one account. This means only one account is allowed to be registered per person, household, family, household address, email address, credit card number or shared computer environment (i.e library, workplace, fraternity, university or school etc’). Any withdrawal made from a duplicate account will be considered unauthorised and will be claimed back.

Any attempt to try and deceive Us by registering multiple accounts in another user name to gain bonus money will be deemed as abuse, and will result in the account(s) being suspended, bonus money being removed, winnings voided and the option to withdraw monies canceled.

All information supplied when you register with the site MUST be accurate, complete and not misleading in any respect. Furthermore if you make (or already have) a registration on GamStop, if you use different details in your account with us than you used on Gamstop we have no obligation to honour your Gamstop status. We reserve the right to confirm a customer's address by any means available, including but not limited to posting an address verification letter by mail to you, contacting you by e¬mail, phone or live chat. If the attempt to verify the details supplied during registration is not successful no winnings will be paid.

If the details you supplied at registration change, you must update us and send us proof of the new details.

There are three types of "Accounts":

Practice Account: A Practice account does not use real money, and funds used to play hold no monetary value whatsoever. Your name, email and password are the only requirements to register for a Practice account.

Bonus Account: A Bonus account does not require the deposit of real funds. Your name, email (validated), address, contact details and other information are required to register for a Bonus account.

Real Money Account: In order to change status to a Real Money account, a minimum deposit amount is required as well as the initial registration requirements. The minimum deposit requirement is subject to change at any time.

Your Account is for your personal use only. You may not divulge Your Account details to anyone else or use anyone else account details.

Any use of Your Account is strictly for your own private purposes. You shall be solely responsible for all transactions conducted in relation to your account using your Username and Password. Every person who identifies himself/herself by entering Your correct Username and Password, or logs into Your account using biometric login functions is assumed by Us to be You and all transactions where the Username and Password have been entered correctly will be regarded as valid and authorized by You.

We take absolutely no responsibility for any third party accessing Your Account using the correct username and password and we shall not be liable for any losses incurred by you as a result of such an event. Any access to Your Account with the correct username and password will be considered by us as valid.

Should you become aware of any unauthorized use of Your Account, you are obliged to immediately notify us and we will suspend your Account pending further investigation of such unauthorised use. If you are using a shared computer we advise that the checkbox to remember password is kept unchecked at all times.

In the event you have a Bonus Account and you have failed to make a deposit in 30 days from the time the Account was initially created, any Real Money/Bonus funds you had within the Account will be null and void, removed from the Account without any option to retrieve it.

Your account is not a banking facility. Deposits should only be made with a view to using funds to place bets. Should You make repeated deposits and withdrawals without placing a commensurate amount of bets, or placing all low or very low risk bets, we reserve the right to pass on to your accounts, without prior notice, any bank charges (15% of the amount) we have incurred before closing the account.

Account facilities are provided to You solely to enable you to place bets or participate in poker or casino games. If you, for whatever reason, appear to be depositing or withdrawing money without genuine play, you will be liable to have your account suspended and the circumstances investigated. This may result in a report to the necessary authorities and/or the account being closed.

You hereby acknowledge and agree that betting might result in losing monies and that all losses incurred by You as a result of betting via Our services will be Your sole responsibility.

You may terminate the services on Your account by utilizing our Player Limitation services. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction or you wish to extend the limitation period, You shall inform us via email after placing your Limitation.

You hereby confirm that you are not using or intending to use or intending to allow any other person to use your account in relation to Our services for any prohibited or unlawful activity, including but not limited to, fraud or money laundering, under the laws of your jurisdiction or any other applicable laws in any other jurisdiction.

You hereby confirm that You have not held a Player Account with Us that was terminated or suspended, and You have not notified Us, now or in the past, that You have a gambling addiction.

You hereby confirm that you will not intentionally disconnect from any Game while using the Our services. If We determine, in Our sole discretion, that You are in breach of this clause, We may terminate Your access to our Services immediately and/or have Your account blocked. If Your account is terminated or blocked in such circumstances, We are under no obligation to refund You any funds that may be in Your Account.

You hereby confirm that You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties' participation in any of the Games.

You agree that if, in Our opinion, if any suspicious, improper, fraudulent, or unlawful activities are attempted and/or performed through the use of Our Services, We will be entitled to terminate and/or block your account and seize all funds available through that account. We also reserve the right to disclose any and all details of your account to the relevant authorities.

In the event that you become aware that another user of Our services is cheating, manipulating or attempting to manipulate game outcomes and results, colluding with any other person in order to defraud Us, using Artificial Intelligence Software, or doing anything which can be construed as detrimental to us, financial or otherwise, You are responsible for sharing such information with us. We will treat any such information You pass to Us in the strictest of confidence. In the event that we discover, or suspect, that you had such knowledge and did not pass it on to Us, we reserve the right to terminate Our services to You and confiscate any funds which are in Your account.

VIP Points redemption to cash is only available for customers who have registered prior 19/03/2017.

Transactions: Deposits

All financial transactions will show up in your payment method statement.

After depositing, you will receive email confirmation of the transaction. We recommend that you print out and keeps details of all transaction data in order to avoid misconceptions and discussions at a later time.

All deposits will be effective immediately as soon as we get a successful confirmation from the selected payment processor (except for Wire Transfer Deposits). After depositing, you will be able to play immediately in Real Money Mode. It is unlawful to deposit money derived from ill-gotten means.

Please note that documentation in the form of ID, utility bill/statement or copies of the front and back of your credit card may be required after any deposit.

We reserve the right to contact you to verbally verify any deposit made.

We reserve the right to void all winnings if your name does not match the name on the credit card you use. In such circumstances we reserve the right to request the necessary documentation from the player to enable us to carry out the required identity verification checks from our end, prior to taking any action. The burden of proof that the player had the necessary authorisation to proceed with the transaction shall vest in the player at all times.

Players who make a credit card deposit using someone else’s credit card will be requested to provide copies of the credit card, ID documents from the credit card holder and Account holder and will be sent via email a Letter of Authority form. This form must be signed and completed by the Credit Card Holder and the Account holder.

We reserve the right to request identity documents after any deposit.

Any or all of the following Documents may be required as proof of Identity:

Copy of identification card(s)

Copy of Driver’s License

Copy of the front and back of the credit card being used to make the deposit (middle 8 digits may be blanked out)

Copy of up-to-date Utility Bill clearly showing name and address

Bank statement

Signed Deposit Confirmation Form

Credit card statement (Showing the recent transactions which were made to Us)

After your first deposit we will initiate an age verification procedure. If your age was not verified within 72 hours, your Account will be restricted until such time as you provide us with suitable Age Verification. Until your age is verified you are not permitted to make any withdrawals.

If you were required to provide documentation as explicitly described in Section 6 of this agreement and you have failed to comply, your Account will be suspended until verification is completed.

No charge-backs can be made or initiated by you. In addition, payments including deposits made to your Account using any payment method/source cannot be renounced, cancelled, disputed for no valid reason or otherwise reversed. If this happens we reserve the right to take any of the following actions or request you to take immediate action, whichever the case may be, as a necessary measure to safeguard us against possible fraudulent activity or any other form of abuse:-

you shall immediately and without undue delay refund the total amount due to us and compensate Us for any and all unpaid amounts due to us including any expenses or charges We might incur in the process of recovering the amount due;

should you initiate a chargeback, we reserve the right to close your Account, initiate legal proceedings to recover the funds you are trying to chargeback as well as any charges or expenses which we might incur as a result and report the matter to the Police if we suspect foul play;

we reserve the right to recuperate the total amount due to us from your Real Money Account balance.

Provided that in any case and for any of the above reasons, we reserve the right to cancel your Account at any time without any prior notification.

We may, at any time, set off any positive balance on your Account, or connected Account, against any amounts owed by you to Us.

In the case that there is a processing charge for your deposit you will be clearly informed about it during the deposit process.

Transactions: Withdrawals

Withdrawals will only be processed if a player has a Real Money Account (i.e. made at least one successful deposit), has sufficient real money balance for the withdrawal, and has fulfilled any applicable bonus requirements as detailed in Our Bonus Policy. Withdrawals will be remitted only to the same method used for deposits, unless the depositing method does not allow withdrawals.

Withdrawals can only be made based upon the initial registration information provided by the player. Incorrect or misleading data in personal details and/or contact details such as phone number or email address will result in all winnings being voided. This is aside from any penalties or actions taken by Us due to any breach of these terms and conditions.

For your security, on account registration our system applies controls that include an individual withdrawal amount per transaction. If you wish to have a higher amount per transaction you can request this directly by emailing customer support who will explain the process to you. For a withdrawal of winnings which exceed the amount you have deposited you will be required to send proof of address, proper identification, and any other documentation that we may require to properly identify you (“KYC”).

Please note that 'winnings' stands for an amount which is more than the total deposits made by a player. As a condition for payment, winnings will not be issued until we complete all required KYC and Anti Money Laundering (AML) checks and have received relevant KYC/AML documentation. Please also note that if there is a large win (£5000 or more), or jackpot win it may take longer to process the request in order to verify the win (with a third party where relevant) and to complete all required checks.

Players may set up their withdrawal verification, prior to their initial withdrawal request, only by uploading the documentation in the Cashier by selecting the 'Upload ID' option. Documents sent any other way will not be accepted.

You are not permitted withdraw any funds including winnings if you have active bonuses or have not made your first deposit. Any unused bonus balance will be removed in the event of a withdrawal.

When you make a withdrawal request, we shall insofar as practical pay you via your preferred payment method. However we reserve the right to pay you using any one or more of the payment methods listed in the cashier, whether it is one of your preferred payment options or otherwise.

When a deposit is made via Credit Card, all subsequent withdrawals at least of the amount deposited will be paid back to the Credit Card where possible. Any money we can’t deposit to your card will be paid to an alternative method of your choice.

When a deposit is made via an Online Wallet account, the amount deposited will be paid back to that same Online Wallet account.

Any payments of funds made to you from Us are subject to a surcharge to cover costs such as in the case of Wire Transfers and withdrawals via Online Wallets, which we will deduct from your balance before processing the withdrawal. The surcharges, which are subject to change, are as follows:

Wire Transfer – £10.00* (over £500 no charge)

Credit cards – No charge

Online Wallets – No charge

*Minimum Wire Transfer transaction is £50

Transfer of funds between players is strictly forbidden.

Once you have made a request to withdraw, your request will first be pending until midnight GMT the following day. Thereafter your request will be passed to our Accounts Department who will process your withdrawal during the next business day provided they have all the information required to make the withdrawal. You may modify or reverse your request to withdraw funds at any time until your withdrawal has been completed and fully processed.

Before any withdrawals are processed, your play will be reviewed for any breach of terms and conditions/bonus policy and Responsible Gaming checks.. Should We deem that a breach of the terms and conditions has occurred, or you have another account which is restricted due to our Responsible gaming tools/procedures, we reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses. Any contact by Us congratulating any win does not mean the win is legitimate and that the Accounts Department have checked for bonus policy/terms breaches.

In the event that you choose to cancel your request within the three day processing period, your funds will be re-allocated to your Real Money Account.

In the event that you fail to comply with any of the conditions listed in this clause 7, we reserve the right to reverse the withdrawal back into your Account.

Withdrawals will be investigated in line with any or all applicable legislation on Anti Money Laundering and counter terrorism funding practices. You fully accept that We are required to report any suspicious transactions to relevant financial intelligence units and in doing so will disclose information regarding your personal information and deposit and withdrawal transfers. If We suspect, or Our interpretation of any legislation or guidelines leads us to believe that any transaction you have made may be connected to money laundering or funding of terrorist activities your Account will be frozen along with any deposits, bonuses or winnings pending such time as we are authorized to release them by the bodies or authorities we report suspicious transactions to, or otherwise by order of a court of competent jurisdiction.

We reserve the right to delay and/or stop the processing of a Withdrawal until final approval has been received for any outstanding Deposit transaction or in the event that your original deposited funds are not received within 24 hours. If the original funds are not received within 24 hours all winnings will be cancelled.

Withdrawal requests are only deemed valid if they are submitted via the withdrawal page in the casino software. We do not accept withdrawal requests via email or telephone, or any other method.

Bonuses

You acknowledge and understand that our terms and conditions with respect to promotions, bonuses and special offers form an integral part of these terms and conditions. These terms and conditions are set forth in Our Bonus Policy In the event of a conflict between the provisions of our terms and conditions on promotions, bonuses and special offers, and these terms and conditions, the provisions of such promotions, bonuses and special offers will prevail.

Malfunctions

If a technical problem causes a game/feature/promotion to pay out (or a display issue causes wrong result to be displayed) a higher amount than should be paid (a game win, bonus game win, jackpot win etc) to a player's Account, We reserve the right to remove all funds from the Account that were incorrectly credited as well as any winnings subsequently won by using the incorrectly credited funds

If We detect a Player has or is abusing a technical glitch related to the games/software, either on his own or in association with partners, We reserves the right to void any winnings and close the relevant player/s Accounts.

In the event of a system malfunction all wagers shall be void.

In the event a game is started but miscarries because of a failure of the system, We shall refund the amount wagered in the game to You by crediting it to the Your Account or, if the account no longer exists, by paying it to You in an approved manner.

We shall take all reasonable steps to ensure that Our system enables Your participation in a game is, after You have made a wager, interrupted by a failure of the telecommunications system or a failure of Your computer system that prevents You from continuing the game, to resume, on the restoration of the system, your participation in the game that was interrupted as at the time immediately before the interruption. If Our system does not enable You to continue, after the restoration of the system, with a game interrupted by a failure of the telecommunications system or Your computer system, We shall:

(a) ensure that the game is terminated; and

(b) refund the amount of the wager to You by placing it in the Your Account.

Services Suspension

We may temporarily suspend the whole or any part of the Services for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.

Change

We reserve the right to suspend, modify, remove or add content to the Site at Our sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered as a result of any such changes made and you shall have no claims against Us in such regard.

Material changes in these terms and conditions will be communicated to You prior to them coming into effect.

Currencies

We offer the following currencies for deposit, withdrawal or play: GBP, EUR, CHF, USD, AUD, CAD, DKK, SEK, NOK, ZAR and RUB.

It is possible to change your currency from within the Cashier of the casino platform. Before changing your currency you will be clearly shown the amount you will receive in the new currency. It is not possible to convert only part of your bankroll. Our account can only be denominated in one currency.

It is not possible to change currency if you have non-consumed bonuses, open games or VIP points to convert.

Artificial Intelligence Software

You agree not to use any artificial intelligence software ('AI software') while using the software and/or Site. We will act to detect and prevent the use of any AI software programs that enables you to have an unfair advantage over other players, including, but not limited to, detecting the running of such programs on your computer. In the event that we detect the use of AI software, and at our sole discretion deem the detection to be valid, your Account will be terminated and all winnings cancelled.

Random Number Generator

You accept and agree that a random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the Software (as installed and operated by your hardware) conflicts with the result shown on our, or our game partners servers, the result shown on our server shall in all circumstances take precedence. You understand and agree that (without prejudice to your other rights and remedies) the Company records shall be the final authority in determining the terms of your use of the Services and you shall have no right to dispute the Company's decisions in regard to such matters.

Abusive or Offensive Language

We will not tolerate any abusive or offensive language or other behaviour considered inappropriate by Us at our sole discretion.

ad behaviour or language identified by Us or brought to Our attention may result in a suspension or loss of playing privileges or such other action as may be decided by Us, including, but not limited to, Account closure.

It is forbidden for players to use offensive Usernames or Screennames when they register or login.

Players may, at any time, submit information regarding abuse or other offences to our Customer Support Department for Us to investigate.

Monitoring of the Site

We may electronically monitor the Site and the users of the Site at any time in order to ensure compliance with this Agreement and may disclose any information, record or electronic communication of a user of the Site: (a) in compliance with any law, regulation or lawful governmental request; (b) if such disclosure is necessary for the continued operation of the Site; or (c) to protect Our rights and/or property of Our partners.

Inactive Accounts

If an Account Holder does not access or log in to his Account for a period of 90 days, his Account will be considered an ‘Inactive Account’, We will remove 5 GBP from the Account as an administration fee each month whilst the Account remains Inactive. The monthly administrative fee is subject to change.

The first fee will be charged at the end of the third month after the last login was recorded.

VIP points must be converted within 30 days of them being granted, otherwise they will be removed.

Refunds

A bet may only be unresolved for 90 days. During the time the bet is unresolved, it will not be available for either Us or You to use for any other purpose.

In the event that you have not claimed or removed the bet after 90 days, it will be considered as a win for Us

Customer Support

We will provide Support Service for our players

Players can send an e-mail to our customer support department detailing any questions or queries they may have. To facilitate Account identification the email should be sent from the email address which is registered on your Account and should include the username of the Account in question. We reserve the right to perform further identity checks to ensure the person contacting us is the Account holder.

Responsible Gaming

We believe in providing a 'protected entertainment environment'. It is an important part of our overall customer care program. Gambling in a protected environment should be an exciting and pleasurable experience exclusively for adults. We want you to enjoy your experience, so please play wisely and within your budget. Whilst the majority of people do gamble within their means, for some gambling can become a problem.

Deposit Limits: We provide you with the ability to set you own preferred deposit limits within the Cashier Section of our Software. Deposit limits can be set for the following periods:

Daily

Weekly

Monthly

Any decrease in the amount you want to allow yourself to deposit will be applied immediately to your Account. However if you wish to increase your Deposit Limits, there will be a 24 hour delay before the change takes effect, during which time you can consider if an increase in your deposit limit is appropriate for you.

Play Limitation Facility: We offer a facility within the casino Software to help you if you feel that your gambling is out of control and you would like to restrict the access to your Account.

We offer

A cooling off period of 24, 48 hour or one week

A temporary Suspension for 1,2 or 3 months

A Self Exclusion for minimum 6 months and maximum of 5 years

The limitations applied during Cooling Off and Temporary Suspension periods apply only to the account on which the limitations were requested. Upon expiration of the time period the account will be fully active again.

 

The limitations applied during a Self Exclusion apply to any other known account you have on our license. For a list of the sites under our license click here. Upon expiration of the time period your account will remain restricted and will only be considered for re-use if you contact us by telephone (or in person) and request it to be activated. We will then initiate a 24 hour cooling off period before we activate your Account.

During any limitation period it is strictly forbidden for You to play, or attempt to play on any account or accounts which is/are subject to the limitation. In the case you manage to play, any winnings during any suspension period will be null and void.

Our Player Limitation options involve a joint commitment from us and you. According to our policy of protecting those with gambling/spending issues We will take reasonable steps to prevent you re-opening your Account or opening new Accounts. However, during the period of your exclusion, you must not attempt to re-open your account or to try and open new Accounts.

There are many organisations that can provide support and assistance to individuals who develop a problem with gambling. There is a Responsible Gaming section on our Website with all the details plus you can contact our staff with any concerns/questions you have.

Any deposit limits applied to an account are specific for that account. Should you have other accounts on Our license, it is Your responsibility to apply Deposit Limits on all accounts that you require them on.

When any Player Limitation request is received You are forfeiting your right to any bonuses or personal offers that were extended to you prior to the Limitation and We reserve the right to remove any accrued VIP points and reduce the VIP level You are on to the lowest level.

Customer Complaints

If you wish to make a claim or complaint, as a first step you should as soon as reasonably practicable contact our 'Customer Support Department’.

We kindly ask you that your complaint/claim will be in writing and contain the following information:

Account Username

Your First Name and Surname

Detailed explanation of your complaint/claim

Specific dates and times related to your complaint/claim

If, having spoken to a member of the 'Customer Support Department’, your query or complaint is not resolved, you can ask for the query/complaint to be escalated to a manager or supervisor. Our manager/supervisor will look into your query/complaint in more detail and contact you back with our decision within 96 hours.

If you are still unhappy with the decision made by us, and your issue is related to a Gambling Transaction you are welcome to contact eCogra who are a UKGC authorized Alternative Dispute Resolution (ADR) Company, whose ruling shall be binding.

By using the eCogra ADR service you agree to submit your request to them in the format requested on their Site and include all the details they request you to include.

The eCogra policies and procedures, which are detailed on their Site, include the following:

Players must ensure that at least two weeks have passed since the problem began and that all reasonable attempts have been made to negotiate a solution with the approved license holder.

Players may not request assistance if the dispute is being or has been considered by another certified ADR provider or a court.

Players may not request assistance if the dispute arose more than one year ago.

eCOGRA reserves the right to decline any assistance if in eCOGRA’s opinion the dispute isfrivolous or vexatious. eCOGRA will within 3 weeks of receiving the dispute inform the player and the appropriate approved license holder, together with the reason, should eCOGRA decline the dispute on these grounds.

Affiliations or Interest of Directors, Management and Employees

Our employees, managers, directors, agents or consultants and their relatives (including spouse, parent, partner, child or sibling) are not permitted to register or to participate directly or indirectly in any of the Games.

Copyright

All content within this Site, including, but not limited to, text, trade or service marks, graphics, animations, videos, music, audio, logos, icons and images ('Copyright Material') are the property of Us.

Except as specified herein, no portion of the materials on these pages may be reprinted, republished or used in any form without Our express written permission. The user obtains no rights to such copyright material and must not use it without Our written permission.

Links to Third Party Sites

This Site may contain hyperlinks to web sites operated by persons other than Us. Such hyperlinks are provided for your reference and convenience only. You agree not to hold Us responsible for the content or operation of such web sites.

Account Termination and Suspension

If we suspect fraudulent activity, We may suspend your Account, with or without prior notice to you, in our sole and absolute discretion.

We may, at our sole discretion and for any reason, terminate your Account. If we wish to do so, you will be duly notified and our actions will be explained to you before terminating the Account. Contractual obligations already made shall be honoured.

We shall not be liable to you or any third party for any claims or damages arising out of any aforementioned termination or suspension of the Account.

Notices

Any notice we give to you will be sent to the email address that you provided when you registered your Account. It is your sole responsibility to keep your email address updated and active.

Unless otherwise specified herein, such notices or other communications shall be deemed received (a) on the date delivered, if sent by email, and (b) five business days after being sent, if sent by registered or certified mail.

Each of the Parties hereto shall be entitled to specify a different address by giving notice as aforesaid to the other Party.

Any notice You give to Us should be sent to the Customer Support department email address. An email you send which is a reply to a transactional email (eg, deposit confirmation email, bonus confirmation email) is not an accepted form of contact and is not deemed to have been received by Us.

Governing Law

Any dispute arising in respect of, or in connection with, this Agreement, its interpretation, execution, performance, or the Parties and their relationship, shall be governed and determined exclusively in accordance with the laws of England, and the courts of England shall have sole jurisdiction.

Limitation of Liability

We shall not be held liable for any damages or losses which may arise out of or in connection to any downtime, server or other technical disruptions which might arise in operation or transmission, the Site or its content or any misuse of the same or of the services offered via the Site, any errors or omissions in content, loss or corruption of data, communication or lines failure, unless such loss or damage arises whilst you are benefiting from our services and such loss or damage arose due to a failure in our systems. In this event our total aggregate liability shall not exceed the amount of the wagers you placed via your Account in respect of the wager that gave rise to the relevant liability or the actual amount misplaced in your Account where such amount has been misplaced by us due to a system failure, whichever the case may be.

We shall not be liable to you or any third party for any contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from save as expressly provided in this clause 30, or in any way connected with, Your Account, or any third parties, whether direct or indirect, incidental, special or exemplary damages (including, but not limited to, any damages, loss of business profits [including loss of, or failure to receive, anticipated winnings], business interruption, loss of business information, loss of data, loss of goodwill or reputation or any other loss) arising out of, or in connection with, use of the Site or of the services offered via the Site.

Subject to clauses 30.1 and 30.4, such limitation of liability shall apply whether the damages arise from, but not limited to, use or misuse of, and reliance on, the services, inability to use the services, any non-compatibility between the Software and User software or hardware, or any damages caused by or as result of the software, or from the interruption, suspension, or termination of the service (including such damages incurred by third parties), or termination of user Account, to the fullest extent permitted by law.

Our liability shall not be limited or excluded for:

death or personal injury caused by our negligence;

fraud or fraudulent misrepresentation caused by us; or

any liability which cannot be excluded or limited under the applicable law.

Indemnifications

Subject to clause 30, you agree to hold harmless and indemnify Us from and against any third party claim arising from, or in any way related to, your use of the services, including any liability or expense arising from all claims, losses, actual damages, suits, judgments, litigation costs and reasonable legal fees, of any kind and nature. In such a case, We will provide you with a notice of such claim, suit or action.

Entire Agreement, Modifications and Amendments

This Agreement constitutes the entire Agreement between the parties with respect to the subject matter contained herein and supersedes all previous and contemporaneous agreements, proposals and communications, written or oral, between Us and You.

If any modification is unacceptable to you, you have the right to terminate this Agreement. Any use of the Site by you after such publication on the site shall be deemed to constitute acceptance by you of such amendments, modifications or new conditions.

Terms and conditions may be subject to changes due to regulatory requirements. For minor or insubstantial changes, we are not obliged to give You any notice of such changes, but nonetheless You are obliged to review the Terms of Use through the Terms and Conditions link on the Website on a regular basis.

Severability

If any provision of this Agreement is found or declared to be invalid or unenforceable by any court or other competent authority having jurisdiction, such finding or declaration shall not invalidate any other provision hereof, and this Agreement shall thereafter continue in full force and effect.

Segregated Funds

We hold customer funds separate from company funds in a segregated Players Account at Barclays bank. This means that all steps have been taken to protect customer funds but that there can never be absolute guarantee that all funds will be repaid. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: ‘medium protection’. You can read more about the Gambling Commissions fund protection information here: http://www.gamblingcommission.gov.uk/Consumers/Protection-of-customer-funds.aspx

Jackpots

All jackpot amounts displayed on the casino Site or within the casino Lobby are for information purposes only. The amount of any jackpot is displayed within the relevant game window once the game has been launched.

When a jackpot is won it is immediately reset on the server. This happens in real time however the display can sometimes only reset after a short display. Regardless of the Jackpot amount displayed in the game, the server-side Jackpot amount at the time of the win is the award which will be honored.

Taxes on Winnings

If your jurisdiction requires, You are responsible for reporting your winnings and losses to the tax and/or other authorities in your jurisdiction.

 

 

 

Genting Casino Full T&Cs

 

Terms and Conditions – 100% Deposit Match on your first deposit

 

Full Terms and Conditions

 

General

 

When we offer a bonus to our players we offer that bonus subject to terms and conditions at all times.  These terms outline the key requirements you must meet, as a player, to both secure, use and withdraw our bonus funds, including any associated bonus winnings.

 

By accepting our bonus you are deemed to have read, understood and to have accepted the terms and conditions which follow. If you do not wish to accept these terms and conditions then please navigate away from this page and/or do not accept bonus terms when presented with them when registering for / logging into your account with us.

 

Significant Terms

 

This bonus is open to new customers who have been named in the promotional email. You must be 18 years of age or older to participate. Players previously excluded from our site, promotions, bonuses, concessions, or rewards, are not eligible.

100% Deposit Match Bonus from £20 to £200

 

New customers who make a deposit between 17/07/18 and 27/11/18 will be awarded 100% Deposit Match Bonus up to a maximum of £200 and will have 15 days to accept the bonus

Minimum deposit of £20 to qualify

 

An amount equivalent to the Deposit Match Bonus funds awarded under this promotion must be wagered at least 50 times within 30 days of accepting the bonus. This means that as a minimum you must bet 50 times the amount of the bonus awarded, on the qualifying games, within 30 days, before either your initial bonus, or any subsequent winnings derived from it, can be withdrawn.

 

Only wagers placed on qualifying game(s) count towards completing your wagering requirement for your deposit match bonus (above). A list of qualifying game(s) can be found here. Utilising bonus funds on a non-qualifying game(s) is a breach of bonus terms and will result in cancellation and forfeit of all or part of your bonus balance to us.

Certain qualifying games shown on the above link only “count” as a percentage (%) of one wagering requirement. For example, if you play on a game with a 50% wagering requirement you would have to bet 100 times the amount of your bonus before your initial bonus, or any subsequent winnings arising from it, could be withdrawn.

There is a maximum single wager bonus bet of £5 per betting “round” or “hand” for the purposes of our wagering requirements. Exceeding the single wager limit is a breach of our bonus terms which will lead to forfeit of all or part of your bonus.

During Deposit Match Bonus gameplay money will initially be taken from real money funds before any bonus funds are used however both real money fund wagers and bonus fund wagers count towards the wagering requirements.

We will cancel and void all or part of your bonus balance in the event of play designed or intended to circumvent or significantly reduce the risk of your betting with your bonus funds. The following practices significantly reduce the risk of your betting with bonus funds:-

 

on Roulette in a single spin, one or more of:-

Covering 24 or more of the 37 available numbers;

Betting on Red and Black;

Betting on Odds and Evens;

Betting on 1-18 (inclusive) and 19-36 (inclusive);

Betting on all three columns of the table layout;

Betting on all three dozens

On Baccarat / Dragon Tiger betting on both Banker and Player on the same coup

On Football Studio betting on Home and Away on the same game

use of multiple accounts (whether with ourselves or others), or held by you and/or acting in concert with others, to cover all or a majority of eventualities in any casino game(s), or all or a majority of outcomes on sporting event(s).

Free Spins Casino Bonus

 

Free Spins Casino Bonus will be awarded after wagering requirements for Deposit Match Bonus have been met. £2 casino bonus will be credited immediately and can only be used on Dream Catcher table.

All winnings from Free Spins Casino Bonus will be paid as bonus funds.

An amount equivalent to the winnings from Free Spins Casino Bonus awarded as bonus funds under this promotion must be wagered at least 1 time within 7 days of accepting the bonus. This means that as a minimum you must bet 1 time the winnings from Free Spins awarded, on the qualifying games, within 7 days, before either your initial bonus, or any subsequent winnings derived from it, can be withdrawn.

Only wagers placed on qualifying game(s) count towards completing your wagering requirement for your winnings from Free Spins Casino Bonus awarded. Only Dream Catcher is defined as a qualifying game for this promotion. Utilising bonus funds on a non-qualifying game(s) is a breach of bonus terms and will result in cancellation and forfeit of all or part of your bonus balance to us.

There is a maximum single wager bonus bet of £5 per betting “round” or “hand” for the purposes of our wagering requirements. Exceeding the single wager limit is a breach of our bonus terms which will lead to forfeit of all or part of your bonus.

The maximum winnings that can be won from the Free Spins Casino Bonus awarded under this bonus are £200. Any remaining winnings will be automatically deleted from the players account upon meeting the bonus wagering requirement.

During Free Spins Casino Bonus gameplay money will initially be taken from bonus funds before any real money funds are used.

All bonuses

 

We will cancel and void all or part of your bonus balance in the event of play designed or intended to circumvent or significantly reduce the risk of your betting with your bonus funds. The following practices significantly reduce the risk of your betting with bonus funds:-

use of multiple accounts (whether with ourselves or others), or held by you and/or acting in concert with others, to cover all or a majority of eventualities in any casino game(s), or all or a majority of outcomes on sporting event(s).

You agree that all play on our website is subject to our Website Terms and Conditions of Use at all times. You acknowledge and confirm that those terms permit cancellation, forfeit, and voiding of all or part of your bonus funds and any associated winnings (including winnings generated from your own deposits or any bonus) in the event of play reasonably considered to be a contravention of those terms, including but not limited to, instances of actual or suspected cheating, collusion, or fraud). For full details please see here.

You agree that we may legitimately cancel, void and/or forfeit all or part of your bonus funds and bonus winnings where we know or have reasonable cause to suspect that you have:-

 

practised betting methodologies (whether alone or with others and whether on our website alone or in conjunction with others) with the object or effect of inflating or guaranteeing an overall profit from your bonus or eliminating normal gaming and wagering chance from your play; or

have registered on our site or bonus by means of a link from websites which advocate betting methodologies with the object or effect of inflating or guaranteeing an overall profit or income from your bonus, or which otherwise advocate “matched” betting strategies, “betting arbitrage” strategies, “double betting” strategies, or other “risk free”, “no risk”, or “guaranteed return” betting systems. The use of any such service and/or your application of strategies recommended by any such service, is and remains strictly prohibited at all times.

If you complete our wagering requirements in accordance with these bonus terms both the initial bonus awarded by us as well as any unspent bonus winnings may be withdrawn by you, subject always to the final checks we make to ensure that all applicable bonus and gaming integrity requirements have been met in full.

You may withdraw your own unspent deposit funds and any winnings derived from them at any time. However, if you make a withdrawal before the wagering requirements have been met you will forfeit all bonus funds awarded under this offer.

Main Bonus Terms and Conditions

 

Terms and Conditions Applicable to Bonus and Play on our Website

 

All bonus offers are subject to (i) these Bonus Terms and Conditions and (ii) Our Website Terms and Conditions of Use, at all times, to the exclusion of all other terms you may seek to impose or introduce (if any).

 

Our Website Terms and Conditions of Use set out our complaints process, procedures for self-exclusion, the general terms applicable to our offer of an online gaming service and limit our liability in all cases (bar personal injury) to the lesser of any disputed stake or any disputed bet or wager.

 

We will post updated terms on our website from time to time and inform you by email of significant changes. Continued membership or play post change will be taken as your acceptance of any revised terms.

 

Eligibility

 

You must be 18 years or older and resident in the UK (but not NI, IOM or the Channel Islands) to participate in our bonus.

 

Only one active bonus can be used at any one time. Additional bonuses will queue behind the active bonus and will be activated when either wagering requirements for the preceding bonus have been met or the bonus is void/cancelled. You will be notified when a new bonus is activated.

 

Entry

 

You must accept the bonus when it is presented via pop-up. We will not reissue any bonus which is not accepted or which is declined by You.

 

Wagering Requirement

 

When wagering requirements apply they will apply to bonus funds from the point at which they are applied to your online account.

 

All bonus funds and bonus winnings are and remain the casinos money unless and won’t transfer to player until all wagering requirements set out in the Significant Terms have been met in full.

 

Bonus and Deposit Funds

 

When we credit you with a bonus you may have two notional balances on your online account namely (i) your bonus balance funds (subject to wagering requirement before withdrawal of bonus or bonus balance winnings, if any, can take place) and (ii) your own cash deposit balance.

 

No significant restrictions apply to your use or withdrawal of your own cash deposit balance at any time. Where wagering requirements apply, you will forfeit your bonus upon withdrawal of real money funds before wagering requirements have been met.

 

Our Rights

 

Should You breach these Terms or should we have reasonable grounds to suspect that You have done so, We reserve the right at all times to void all or part of a Bonus, Wagering round, your winnings or any associated benefits (including loyalty and reward points or tiers, where applicable) and/or to take such further action as we may deem appropriate (including where breach is discovered post wagering requirement being met) the right to set off any loss suffered by us against funds held on Your account balance (if any), or any other recovery or remedial actions.

 

General

 

References to “Genting” “We” “Our” or “Us” are references to Genting Casinos UK Limited a company registered in England (Co. No. 01519689) whose registered office is located at Genting Club Star City, Watson Road, Birmingham, B7 5SA the owner and operator of GentingCasino.Com and GentingBet.com which is licensed and regulated by the UK Gambling Commission. See our “contact us” and “about” pages for further details.

 

These Terms and any dispute or claim arising from them (including non-contractual disputes or claims) shall be governed by and interpreted in accordance with the laws of England. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising from these Terms.

 

 

 

Dr Slot Full T&Cs

 

Terms and Conditions – 120 Free Spins & up to £1000

 

Terms and Conditions

These general terms and conditions ("Terms and Conditions") are effective from 6 November 2018. All previous terms and conditions are cancelled and replaced with these Terms and Conditions.

 

Significant Conditions:

 

We operate a fixed fee of £3 for any individual withdrawal under £10. Please see section 8 for more details.

Any money deposited by you will go into your Cashable Credit Account. Any amounts you win will go into your Cashable Credit Account. You may withdraw amounts from your Cashable Credit Account, subject to the fixed fee of £3 for any individual withdrawal under £10.

Your deposits have a 1 x wagering requirement. You may withdraw winnings from your deposits only once you have played through that deposit once. However, you are entitled to withdraw and Unspent Deposit at any time; Please see Section 5 for details.

Any bonuses you are entitled to will go into your Bonus Credit Account. You may not withdraw from your Bonus Credit Account.

Any bonuses awarded to you (including winnings from free spins) have a 40 x wagering requirement. You can withdraw winnings from these bonuses once you have met the relevant Bonus Credit Wagering Requirement.

Stakes from your Account will be made in this order:

free spins (if any);

any amounts in your Cashable Credit Account which comprise of winnings from bonus credit;

any amounts in your Cashable Credit Account which comprise of winnings from deposits which have met the 1 x wagering requirement;

any deposited amounts in your Cashable Credit Account; and any bonus amounts in your Bonus Credit Account.

Other important terms and conditions are displayed in bold type.

Section 1: Definitions  

In these Terms and Conditions the following definitions have the following meanings:

 

"bet / wager / stake" – any amount risked by the Player on any game.

 

"Account" – a player account created by you using your personal details to enable you to play any of our games.

 

"Bonus Credit Wagering Requirement" – the number of times bonus credit must be wagered before winnings from the bonuses can be withdrawn.  Any bonuses awarded to you (including winnings from free spins) have a 40 x wagering requirement. You can withdraw winnings from these bonuses once you have met the relevant Bonus Credit Wagering Requirement.

 

"Bonus Credit Wagering Requirement Balance" – the progress made through the Bonus Credit Wagering Requirement expressed in financial terms.

 

"Software" – the software licensed by or to us, including any program or data file or any other content derived there from, that is required to be downloaded, accessed or otherwise utilised by you from the Website or your mobile device enabling you to use our betting and gaming products.

 

"you" – the user of our betting and gaming products; also referred to as the "Player".

 

"us/we/ours" – In Touch Games Ltd (company number 04629082) and with its registered office at Fountain House, Great Cornbow, Halesowen, West Midlands, B63 3BL. In Touch Games Ltd is licensed and regulated by the British Gambling Commission (Licence number 000-002091-R-104264-023)

 

"Website" – www.drslot.co.uk

 

Section 2: Introduction

We offer a variety of slot machine, casino and bingo games ("betting and gaming products"). These Terms and Conditions apply to all of our Dr Slot betting and gaming products. Please read these Terms and Conditions carefully. If you do not accept these Terms and Conditions in full, you should not use our betting and gaming products on the Website or via mobile devices or tablets, including downloadable applications to a mobile.

By opening an Account, playing any game or making any deposit on one of our betting and gaming products, you accept and agree to be bound by these Terms and Conditions, along with the rules which apply to the applicable products available (the "Rules") and our Privacy Policy. You should not play our games, open, use or reuse an Account, enter the Website or an application, nor accept any prize or winnings if you do not agree to be bound by these Terms and Conditions, or any such Rules as may be amended from time to time.

We will only use your personal information in accordance with our Privacy Policy and we reserve the right to amend the terms of such at any time.

We may at any time, and in our sole discretion, without prior notice to you, terminate your use of our games and products and block your Player Account if we consider that you are in breach of any of these Terms and Conditions or that you are otherwise acting illegally. We will not be under any obligation in such circumstances to refund or otherwise reimburse you for any of the funds in your Account.

If you don't understand any of these Terms and Conditions and would like to discuss these with us, please contact us by:

telephone on 01384 445435 or request a free call-back by texting HELP to 84901; or

live chat, via the Support Button on the Website.

For your protection and for training purposes, any telephone calls and live chat transcripts with us are recorded and monitored and may be used as evidence in any dispute.

Section 3: Changes to these Terms and Conditions  

We reserve the right to withdraw our betting and gaming products, at any time, and will not be liable to you as a result of any such action.

We may at our sole discretion, make changes to these Terms and Conditions, our Rules and/or our Privacy Policy at any time. However before any material changes come into effect, we will provide you with reasonable advance notice. If you do not wish to accept these changes, you may close your Player Account and/or stop using our betting and gaming products.

Section 4: Opening an Account

In order to use our betting and gaming products, you will need to create an Account on our Website. You are entitled to open and keep only one Account with us.

You can use our betting and gaming products only if you are of the legal age, as determined by the law of the country in which you live.

You cannot use our betting and gaming products if you are under 18 years of age, in any circumstances. If you are under 18 years of age, you will be guilty of a criminal offence in the UK. We will not open an Account unless we believe, acting reasonably, that you are aged 18 years or over. It is illegal in the UK for anyone to facilitate gambling for anyone aged less than 18 years of age.

We are entitled to verify any information you give us when you open an Account to ensure you are aged 18 years or over and to ensure that the information you have provided is true, complete and accurate.  We may supply the information you have given us to authorised credit reference and data aggregator agencies to confirm your identity and that you are 18 years or over. They will check any details we disclose to them against relevant databases (public or private) to which they have access, and will keep a record of that check. We may carry out secondary verification checks in any circumstances which give rise to suspicion that you may be underage, to verify the accuracy and completeness of the information provided and/or to establish source of funds.

 

You agree that we may, in accordance with our Privacy Policy, process, use, record and disclose personal information which you provide in connection with your registration for an Account and that such personal data may be recorded by us or any credit reference or data aggregator agency.

You will not be able to withdraw any winnings from your Account until our identity verification process has been satisfactorily completed.

 

If you fail to satisfactorily complete our age verification checks within 72 hours of making your first deposit, we reserve the right to close your Account and prevent you from gambling any further until you have satisfactorily completed these checks.

 

You may not use our betting and gaming products for any commercial use, or on behalf of another person. Any use of our betting and gaming products by you must be for your private purposes only.

 

Further information about our responsible gambling policies and procedures can be found on our responsible gambling website page. If you have any comments or queries in respect of this, please do not hesitate to contact us.

We take our regulatory responsibilities very seriously. As a responsible gambling operator, we take all necessary steps to ensure that our Players are protected, as well as ensuring that our business operates in a responsible and legal manner. Every precaution is made to protect and advise our Players of the potential for gambling related harm, as well as ensuring the legitimacy of our Players.

No officer, director, employee, consultant or agent of ours or any of our group companies, suppliers, vendors or software developers is permitted to use our betting and gaming products directly or indirectly, for personal use and enjoyment. This restriction also applies to relatives of such persons and for this purpose a "relative" includes, without limitation, any spouse, partner, parent, child, step-child or sibling. If we determine in our sole discretion that such use has taken place it will not be possible for any winnings to be withdrawn from any such use and it may be appropriated to take disciplinary action against those involved.

Section 5: Deposits

Any money deposited by you will go into your Cashable Credit Account. You may withdraw any Unspent Deposit at any time.

If you would like to withdraw any deposited monies from your Cashable Credit Account, please contact our Customer Support Team on 01384 445435.

A fixed fee of £3 will be payable for any individual withdrawal (including Unspent Deposit and/or funds from your Cashable Credit Account) under £10.

23.    If you request the withdrawal of Unspent Deposit, we will calculate the amount to which you are entitled in accordance with the order in which stakes are made. We will remove any bonus credit, any promotional spins and any bonus credit won from promotional spins from your account if they were allocated to you when the deposit was made. Any pending bonus or free spins allocated when the deposit was made will be cancelled.

Within one working day of the request, we will inform you of the amount of Unspent Deposit which you are entitled to withdraw. We will provide you with the detailed underlying calculations (based on your account history) at your request.

You may make a deposit by credit card, debit card, Paysafe Card or Skrill. In addition, we may offer you a facility to top-up your Account by applying a charge to your mobile phone bill or mobile phone pre-pay account. We reserve the right to withdraw or limit any payment facility at any time and without notice. You may not use this facility if doing so is in breach of the terms of your mobile network operator agreement. If we are advised by your mobile network operator of your non-payment or misuse of this facility, or if payment is withheld by your operator or we reasonably suspect your non-payment or misuse of this facility, we may ask you to provide evidence of payment to your network operator and, if you have not been able to provide this for a period of 12 months or more, we reserve the right to close your Account. You will lose any amounts deposited and will not be entitled to withdraw any amounts in your Account if your Account is suspended in these circumstances.

We may at any time offset any positive balance in your Cashable Credit Account against any amounts owed by you to us including, but not limited to, any fraudulent chargebacks and any bad debts related to your non-payment of your mobile phone bill.

There is no maximum deposit amount unless you are using your mobile phone account, in which case your mobile phone carrier may impose daily/monthly limits on how much you are entitled to deposit by phone in any 24 hour period.

The minimum deposit to play our betting and gaming products is £3 by mobile phone or £5 by credit or debit card, PayPal and all other available methods.

Section 6: Valid Stakes, Bets or Wagers

You may stake up to the amount of the balance available in your Account. We do not offer Accounts with a credit facility.

Winnings which are generated from promotional free spins will go into your Bonus Credit Account.

When a bet or stake is placed and confirmed, the corresponding amount is deducted from your Account balance.

Game specific rules will be made available to you when you start playing a game. These rules can be located on the Website and within each game. These are referred to as the Rules of the Games. It is your responsibility to read and understand these game specific rules before you start playing.

It is your responsibility to check that the bet instructions you have submitted are correct before committing to play.

Deposits have a 1 x wagering requirement. Winnings from deposits will go into your Cashable Credit Account.

All bonuses (including winnings from free spins) will be credited to your Bonus Credit account and are subject to the Bonus Credit Wagering Requirement. Winnings from Bonus Credit will also be credited to your Bonus Credit account.

Once your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will automatically be transferred as winnings to your Cashable Credit account.

In the event that you withdraw Cashable Credit before you have met your Bonus Credit Wagering Requirement (i.e. before your Bonus Credit Wagering Requirement Balance is £0) your Bonus Credit and Bonus Credit Wagering Requirement will be reduced by the same percentage that you have withdrawn from your Cashable Credit. By way of example only: you have made a first deposit of £10, credited to your Cashable Credit account, and received a first deposit match bonus of £10, credited to your Bonus Credit account; your Bonus Credit Wagering Requirement Balance is £400 (i.e. 40 x bonus of £10); you play through your £10 deposit once on a slots game and win £50. Your Bonus Credit Wagering Requirement Balance is unchanged (as you have not yet staked any Bonus Credit); as you have met your 1 x wagering requirement on your deposit, you are free to withdraw the £50 winnings, stored in your Cashable Credit account, but you choose to only withdraw £25 (i.e. 50%); as your Bonus Credit Wagering Requirement Balance is not yet £0, you will forfeit 50% of your Bonus Credit (reducing it to £5) and your Bonus Credit Wagering Requirement Balance will be reduced by 50% (reducing it to £200).

In the event that you carry out a Cashable Credit reverse withdrawal (i.e. make a request to withdraw available Cashable Credit which you then reverse in order to continue staking those funds), we will proportionally reverse any reductions to your Bonus Credit and Bonus Credit Wagering Requirement Balance. By way of example only, continuing from the example above: you decide to reverse your requested withdrawal of £25; your Cashable Credit will increase to £50 (being your reverse withdrawal of £25 plus the £25 balance in your Cashable Credit account); your Bonus Credit will increase to £10 and your Bonus Credit Wagering Requirement Balance will increase to £400

In the event that you stake both Cashable Credit and Bonus Credit, any winnings will be applied proportionately to your Cashable Credit and Bonus Credit accounts and your Bonus Credit Wagering Requirement Balance will be reduced only by the amount of Bonus Credit used. By way of example only: you have deposited £5, credited to your Cashable Credit account, and have received a first deposit match bonus of £10, credited to your Bonus Credit Account; your Bonus Wagering Requirement is £400 (i.e. 40 x bonus of £10); you elect to stake £10 on a slots game; as you do not have enough Cashable Credit to cover your stake, the remaining £5 (50%) will be deducted from your Bonus Credit and your Bonus Credit Wagering Requirement Balance will be reduced by £5 to £395; you win £50; £25 of your winnings (i.e. 50%) will be credited to your Cashable Credit account; and £25.00 of your winnings (i.e. 50%) will be credited to your Bonus Credit account.

When betting on our betting and gaming products, the percentage of your stake that will contribute to the Bonus Credit Wagering Requirement is as follows:-

Betting and Gaming Product    %

Slots    100%

Bingo    100%

Roulette    10%

BlackJack    10%

Stakes from your account will be made in this order:

free spins (if any);

any amounts in your Cashable Credit Account which comprise of winnings from bonus credit;

any amounts in your Cashable Credit Account which comprise of winnings from deposits which have met the 1 x wagering requirement;

any deposited amounts in your Cashable Credit Account; and

any bonus amounts in your Bonus Credit Account.

By placing a real money bet, you warrant that you are legally able to do so within your jurisdiction and that you accept that we are unable to provide any warranties as to the legality or otherwise of your participation in real money play. It is your responsibility to determine if remote gambling is legal in your jurisdiction.

In the event of a disconnection from the service whilst you are using our betting and gaming products, you are advised to log back in as quickly as possible. If you experience disconnection difficulties on a regular basis, please consult your service provider as to what measures can be initiated to help reduce this risk. We shall not be responsible for any damages, liabilities or losses suffered as result of the disconnection of Players during play.

Section 7: Bonuses

Section 7a: General rules applicable to bonuses

We offer a number of opportunities for Players to qualify for bonus money which is added to a Player's Bonus Credit Account. This includes, for new Players, the Introductory Free Spins, Deposit Activated Free Spins and the Deposit Match Bonus. Other bonuses are available from time to time. All bonuses can be used to win real money.

Bonuses will be added to your Bonus Credit Account. All bonuses are subject to the Bonus Wagering Requirement. Winnings arising out of Bonus Credit will also be credited to your Bonus Credit Account. Once your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will automatically be transferred as winnings to your Cashable Credit Account.

When you download a game with a free bonus attached, the bonus can be claimed only once. There will be no bonuses for subsequent downloads of the same game by you.

You will receive regular updates by text message advising you of bonuses received.

From time to time we may offer bonuses that, if not used, expire after a certain time period. Please note that if the bonus is not used within this time period, it will disappear from your Account.

We reserve the right to close your Account if you are abusing our bonus promotions. Examples of abuse include:

evidence of a series of bets being placed by a Player, or a group of Players, which, due to a deposit bonus or other promotional offer, results in guaranteed wins;

evidence of collusion between Players in connection with our casino games;

abuse of the Refer a Friend Bonus by, for example, creating duplicate accounts or purchasing a mobile phone database and using those phone numbers to create accounts; and/or

the same Player opening more than one Account with us in order to benefit from New Player or other bonuses.

If your Account is closed due to abuse of bonus promotions, you will lose any amounts deposited and will not be entitled to withdraw any amounts from your Account.

Section 7b: Introductory Free Spins and Deposit Activated Free Spins

If you are a new Player, upon registration and passing our verification procedures, you will be awarded 20 Introductory Free Spins to use in a slots game of our choosing. You will receive a text message confirming the award of your 20 Introductory Free Spins.

If not used, your 20 Introductory Free Spins will expire within 7 days of your having received them.

Once you have made your first deposit of at least £10, you will be eligible to receive 100 Deposit Activated Free Spins on a slots game of our choosing. These Deposit Activated Free Spins will be released to you 10 a day for 10 consecutive days.

If not used, each set of 10 Deposit Activated Free Spins will expire within 24 hours of your having received them.

If, whilst using free spins, additional free spins are won as a prize, the prize free spins will expire at the same time as the free spins from which they were won.

Winnings from free spins will be added to your Bonus Credit and will be subject to the Bonus Credit Wagering Requirement. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will the transferred as winnings to your Cashable Credit account.

Section 7c: Deposit Match Bonus

Provided you make a deposit of at least £10 each time, you will receive a Deposit Match Bonus on your first five (5) deposits as follows:

Deposit    % Deposit Match Bonus    Maximum Bonus Available    Deposit Required to achieve Maximum Bonus

1st    200%    £50.00    £25.00

2nd    100%    £100.00    £100.00

3rd    50%    £200.00    £400.00

4th    50%    £200.00    £400.00

5th    25%    £450.00    £1,800.00

The maximum Deposit Match Bonus available is £1,000.

Deposit Match Bonuses will be:-

automatically credited to your Bonus Credit account within 10 minutes of your deposit; and

subject to the Bonus Credit Wagering Requirement. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will the transferred as winnings to your Cashable Credit account.

Section 7d: Locked Free Spins

We may occasionally issue free spin bonuses (e.g. a new game download free spins offer) which are locked to a game or a selection of games for you to choose from. The bet amount and number of win lines for Locked Free Spins will vary from time to time and will be specified in the promotion.

The Locked Free Spins Bonuses may be time limited and, if not used in the time period specified in the promotion, will disappear from your Account. If, whilst using Locked Free Spins, additional free spins are won as a prize, the prize free spins will expire at the same time as the Locked Free Spins from which they were won.

Winnings from Locked Free Spins (and prize free spins) will be added to your Bonus Credit Account and will be subject to the Bonus Credit Wagering Requirement. Winnings from Bonus Credit will be credited to your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit Account.

Section 7e: Refer a Friend Bonus

A Refer a Friend Bonus may be available to you. Players who refer a friend will receive a bonus of £5 plus the value of 50% of their friend’s first deposit. The 50% of the friend’s first deposit is subject to a maximum of £100.

The friend must be referred by using the ‘Refer a Friend’ option from the game menu. If they are not already registered with us, we will send them a text message with a time limited activation link. Your friend must respond to this activation link, register with us within 7 days of receipt and must have satisfied our verification processes before the bonuses are applied.

Refer a Friend Bonuses will be credited to your Bonus Credit account and will be subject to the Bonus Credit Wagering Requirement. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will the transferred as winnings to your Cashable Credit account.

Section 7f: Promotional / Feature Bonus

We may from time to time offer you the chance to access our promotional feature bonuses. The feature bonus is time limited and will be available to you only until the timer in your game lobby runs out.

Where you are required to pay to play the feature bonus, the cost will be stated on the promotion. Where you are required to make a deposit to qualify for the feature bonus, the minimum deposit is £3 by phone bill and £5 by all other available methods.

Where a feature prize has a monetary value, that value will be paid in bonus credit.

Where a feature prize comprises bonus spins, the winnings from those bonus spins will be paid in bonus credit.

All bonus credit will be subject to the Bonus Credit Wagering Requirement. Winnings from Bonus Credit will be credited to your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit Account.

Section 7g: Game Download Bonus

We may offer game download bonuses from time to time either in the form of Locked Free Spins or bonus credit with a monetary value. The amount of Locked Free Spins or Game Download Bonus Credit will be stated in the relevant game download promotion. Game Download Bonuses will be credited to your Bonus Credit Account and will be subject to the Bonus Credit Wagering Requirement.

Winnings from Game Download Bonus Credit will be paid into your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit Account.

Section 8: Withdrawals

Provided you have met the relevant Bonus Credit Wagering Requirements you may withdraw from your Cashable Credit Account.

You may withdraw any Unspent Deposit at any time. If you would like to withdraw any deposited monies from your Cashable Credit Account, please contact our Customer Support Team on 01384 445435.

You will be charged a fixed fee of £3 for any individual withdrawal (including Unspent Deposit and/or funds from your Cashable Credit Account) under £10.

If you have not made a deposit, there is a minimum withdrawal amount of £30 for UK players and €50 for Non-UK players

If you sign up to a promotion offering a free bonus or free spins without the need to make a deposit, the maximum withdrawal that you can make is £50 on Dr Slot if you are a UK Player and £50/ 50 euros/ $50 or other currency equivalent if you are a non-UK Player. This withdrawal limit is throughout the lifetime of your respective account for funds won from these promotions.

We reserve the right to void bets and refuse or withhold a withdrawal where we have any reasonable grounds for closing your Account (see Section 9 below), including where there is evidence of "suspicious activity" (see Section 12 below). In particular, if we suspect fraud or fraudulent activity on your part, or any of your deposits are charged back to us as a result of (alleged) fraudulent use, or loss, of your credit or debit card, we reserve the right to refuse or withhold a withdrawal from your Account and, if necessary, to lawfully collect any payments owed by you. It is your responsibility to provide correct bank details for winning payments. We will make reasonable efforts to contact you to obtain correct bank details.

We reserve the right to reasonably withhold a withdrawal until the identity of the winning Player is verified to our satisfaction, in order to ensure that payment is being made to the correct player.

We may ask you to provide additional identification or other information, such as proof of payment of a phone bill, before we make a withdrawal payment. If the information requested is not received within a reasonable period (not less than 90 days), we reserve the right to close your Account. If there is a legitimate reason why the information could not be provided within this time period, please contact our Customer Support Team on 01384 445435.

We aim to process withdrawals for depositing customers within 3-4 working days (being Monday to Friday, excluding Bank Holidays) of a request. Withdrawals for non-depositing customers will take 10-12 working days. Where we require ID, source of funds, proof of payment of phone bill or any other documentation, withdrawals will be delayed pending receipt of such documents.

Section 9: Closing and Suspending Accounts

Our Rights to Close and Suspend Your Account

We reserve the right to close or suspend an Account in any of the following circumstances:

If the Player has more than one active Account;

If the mobile phone account registered on an Account is not active, is suspended or is disabled by the relevant mobile network;

If the name registered to a Account does not match the name on the debit or credit card(s) used to make deposits into the Account;

If the name on the Account does not match the name on the phone bill or any other depositing method used to make deposits into the Account;

If the Player deliberately provides incorrect or misleading registration information;

If the Player is not of legal age in their jurisdiction or in any event is under 18;

If the Player resides in a jurisdiction where placing bets on our betting and gaming products is prohibited by law;

If the Player has allowed or permitted (intentionally or unintentionally) someone else to play on his/her Account;

If the Player is found to have cheated or if it is determined by us that he/she has employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to manipulated the Software or game to their benefit;

Where we have evidence of suspected abuse of a bonus promotion (in accordance with clause 49 above);

Where we have requested additional information relating to identification or proof of payment of a phone bill and the Player has failed to provide such information within 90 days of the request;

If the Player is a Politically Exposed Person;

Where we are legally obliged to do so; and/or

Where we reasonably suspect "suspicious activity" (see Section 12 below).

In most cases, Account closure will result in the balance being removed from both your Bonus Credit Account and your Cashable Credit Account 6 months following the date of Account closure. During this 6 month period, you may be entitled to reclaim credit in your Cashable Credit Account by contacting our Customer Support Team on 01384 445435 and/or making a Complaint (see Section 17).

In circumstances where you have not accessed your Account for a period of 12 months, your Account will be suspended. If there is credit in your Cashable Credit Account, we will use reasonable endeavours to contact you to notify you of the steps you would need to take to withdraw any credit from your Cashable Account Credit.

If we have requested information and/or documentation from you to verify your identity, age and/or payment of your phone bill and you have failed to provide the requested information and/or documentation for a period of 12 months and there is credit in your Cashable Credit Account, we will, without prejudice to our rights under Clauses 81 and 82, suspend your Account until you provide the requested information and/or documentation to our reasonable satisfaction.

You have the right to close your Account at any time. You should indicate your desire to close your Account by following the instructions in the Support section of the website. Please see Section 11 for closures for self-exclusion reasons.

Section 10: Security

All Accounts are linked to a mobile phone number. We adopt the same stance as all network providers in relation to the security of mobile devices. It is your responsibility to ensure that the device is password protected to prevent its unauthorised use. We will not be liable for any loss you suffer as a result of your mobile device not being properly protected.

We allow access to our betting and gaming products only through secured networks using encryption of the Player’s username and password. You cannot play our betting and gaming products without passing our Player security login.

You must keep your username and password confidential and should not disclose them to anybody. You may not use anyone else’s username and password. You shall be responsible for all transactions conducted in relation to your Account using your password. Every person who identifies him/herself by entering your correct username and password is assumed by us to be you and all transactions where the username and password have been entered correctly will be regarded as valid. To the extent permitted by law, we will not be liable for any loss you suffer as a result of unauthorised use or misuse of your login details.

We reserve the right to ask you to provide us with additional proof of identification relating to the details you have used to register your Account. Any such additional identification will be kept confidential. We further reserve the right to disclose your details, under certain circumstances such as those required by law. Further details on our identity verification procedure can be found in Section 4.

We are required by our Gambling Commission licence to inform you about what happens to funds we hold on account for you, and the extent to which these funds are protected in the event of our insolvency (for further information please see the Gambling Commission website). We have taken steps to protect you by maintaining all Player funds in a separate Natwest bank account. The balance of this account always exceeds the total of our current customer balances. Whilst these funds are completely separate from our funds, and Natwest Bank is not entitled to combine this account with any other account held in our name or to exercise any right of set-off, they are not necessarily protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of Player funds at the basic segregation level.

You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of our betting and gaming products and shall not use any software-assisted methods or techniques or hardware devices for your participation in the same. We hereby reserve the right to invalidate any betting in the event of such behaviour and close your account.

Section 11: Responsible Gambling

In the interests of promoting responsible gambling, we provide a voluntary self-exclusion option. At your request to self-exclude, we will lock your Account, which will prevent you from having access for at least 6 months. You may opt to extend the self-exclusion for a period of 5 years or more.

Once the self-exclusion is in place, you will not be able to access your Account, place bets or make deposits and all marketing material will cease. We will return any available winnings and the balance of any deposits to you. Furthermore, when you self-exclude with us you agree to be automatically self-excluded from all In Touch Games Limited brands (mFortune, PocketWin, Mr Spin and Dr Slot). Any accounts which are locked due to the self-exclusion cannot be unlocked during the agreed self-exclusion period. When the self-exclusion period has elapsed, the self-exclusion will remain in place for a minimum of 7 years, unless you take positive action to gamble again.

In requesting to be self-excluded, you agree to provide full and accurate personal details, now and in the future, so your access/use of our betting and gaming products can be restricted. If you do choose to self-exclude, we will use all reasonable endeavours to ensure that we comply with your self-exclusion. However in agreeing to self-exclude, you accept that you have a parallel responsibility or liability for any subsequent losses, howsoever caused, that you may suffer or incur by seeking to circumvent the self-exclusion agreed.

You may reactivate your Account at the end of the self-exclusion period by contacting the Customer Support Team on 01384 445435. Re-registering an Account is not sufficient. Upon any request to unlock an Account after the self-exclusion period has passed, a 24 (Twenty Four) hour cooling off period will be applied before you will be able to log into your account. See our Responsible Gambling section for more details.

As part of this process, we also recommend that you self-exclude from all other operators at your earliest opportunity and remove any gambling applications from your mobile device/tablet. See our Responsible Gambling section for contact details of help and advice.

When setting up your Account, or at any time thereafter, you may also choose to set a limit on the amount you may deposit or stake within a specified period of time or on the amount of time you wish to play in one session. For more information please refer to the our Responsible Gambling section of our Website or contact our Customer Support Team by texting the word HELP to 84901 or call 01384 445435.

Section 12: Suspicious Activity

We are required by law to address suspected money laundering and fraudulent transactions or activity that may take place through our business. In order for us to prevent this illegal activity, we have a number of policies and procedures in place that bring ‘suspicious activity’ to our attention so that we may deal with this in a legally compliant manner.

For the purpose of this Section 12, "suspicious activity" shall refer to where we have reasonable grounds to believe that you have placed a bet or a number of bets in suspicious circumstances or in contravention of these Terms and Conditions. Suspicious circumstances include but are not limited to:'

involve funds derived from illegal activities;

are intended to conceal funds from illegal activities; or

involve the use of our betting and gaming products to facilitate criminal activity.

Strict money laundering rules and regulations require us to report suspicious activity to the relevant authorities if we know, suspect or have reason to suspect that any of your transactions, among other actions:

where there is a disproportionate frequency and/or highly unusual pattern of play (by comparison with normal betting patterns) placed over a short period of time;

where we have reason to believe that you are acting with others to abuse the Software, games or promotions, or otherwise acting in contravention of these Terms and Conditions;

where we have reason to believe that you are misusing the mobile billing facility, including without limitation where you deposit funds via phone bill and subsequently do not pay your phone bill;

where the credit or debit card or other payment method or bank account linked to your Account is in a name other than your own; or

where there is a disproportionate frequency and/or unusual pattern of deposits in your Account.

In the case of any suspicious activity, we may, at our sole discretion, depending on the situation:

request reasonable further information from you to investigate whether the bet(s) constitute(s) suspicious betting;

suspend your Account and withhold payment of any withdrawals until we have receipt of satisfactory evidence (in our reasonable opinion) from you for us to determine that the deposits are in your name, that play is not fraudulent or any other purpose connected to our concerns of “suspicious activity”. For example, but without limitation, where we suspect that you have deposited funds via a mobile phone account which is not in your name or you are in default of settlement of your mobile phone bill, we may ask you to provide reasonable evidence that the mobile phone account is yours and that you have settled the mobile phone bill that you used to deposit funds before you can withdraw any winnings;

collect and process any information in connection with your patterns of play, personal data, depositing of funds and any other related information and conduct inquiries that will help us to investigate any suspected breach of these Terms and Conditions and (where appropriate) share that information with relevant external agencies e.g. the National Crime Agency; and/or

void or refuse all or any part of any bet, suspend your Account or withhold payment of any amounts (or any parts thereof), for a period of time that may reasonably be required (for example, pending any investigations by our Internal Security Team, a gambling regulator, a law enforcement authority or any other third party with jurisdiction).

We reserve the right to seek to recover from you any losses we suffer that are directly or indirectly connected to any of the activities contemplated in this Section 12. This right is without prejudice to any other rights (including common law rights) that we may have against you, whether under these Terms and Conditions or otherwise.

We will not be liable under any circumstances whatsoever for any loss you or any other person may incur as a result of collusive or other behaviour in breach of this Section 12.

Section 13: Network Operator and Other Charges

When you play our games, download the Software, place bets, communicate with us or otherwise use our Website or applications, you are using data. Please check that your data usage plan carefully, as using too much data might mean that you exceed your data limit and you could face paying more than you were expecting, particularly if you are using your mobile phone abroad.

You are solely responsible for any connection, or other charges levied by your network operator when you play our games, download the Software, place bets, communicate with us or otherwise use our betting and gaming products.

Section 14: Random Number Generator (RNG)

The Random Number Generator (RNG) used by us has been audited and verified by an independent laboratory approved by the Gambling Commission.

You acknowledge that our RNG will determine the outcome of our betting and gaming products and you accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on the Software and the game server, the result that appears on the game server will prevail and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the gaming activity.

We reserve the right to void any withdrawals and clear any credit in your Cashable Credit and/or Bonus Credit Account resulting from any obvious error or mistake or any technical fault (including, but not limited to, incorrect game pay-outs) with any of our betting and gaming products.

Section 15: Non-Cash Prizes and Gifts

From time to time, we offer the opportunity for our Players to win non-cash prizes and gifts.

All prizes must be claimed within 28 days of winning and it is the responsibility of the winner to claim their prize.

We reserve the right to dispose of an unclaimed prize at the end of the 28 day period.

If the specified prize is unavailable due to unforeseen circumstances, we may substitute another prize of similar or equal value.

We hold no responsibility for the management or set up of any insurance cover or warranty of any non-cash prizes or gifts awarded.

Delivery of a prize or gift is your responsibility. This includes being present at the agreed delivery address when the parcel is delivered, providing a signature if required, and if necessary, collecting from a courier’s office or sorting office if delivery to the specified delivery address is unsuccessful.

We hold no responsibility for any injury caused by or using our non-cash prizes of gifts.

Section 16: Licence to Use Software

We hereby grant to you a personal, non-exclusive, non-transferable right to use the Software, to allow you to use our betting and gaming products, in accordance with the following provisions of this Section 16.

You are not permitted to: a) sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in these Terms and Conditions), your licence to use the Software or make or distribute copies of the Software; b) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the Software; c) enter, access or attempt to enter or access or otherwise bypass our security system or interfere in any way (including but not limited to, with robots and similar devices) with our betting and gaming products or attempt to make any changes to the Software and/or any features or components thereof.

You do not own the Software. We own the Software and it is our exclusive property. Your use of the Software does not give you ownership of any intellectual property rights in the Software.

When we supply the Software to you:

we will use reasonable efforts to ensure that it is free from defects, viruses and other malicious content;

we do not promise that it is compatible with any third party software or equipment except where we have explicitly said so on our Website; and

you acknowledge that there may be minor errors or bugs in it.

Section 17: Complaints

A complaint may relate to any issue or concern you have about our products or services.

If you have a query or wish to raise a dispute or complaint regarding our products or services, you should contact our Customer Support Team on 01384 445435 or via the "Support" section of our Website.

If, having spoken to a member of the Customer Support Team, your query or complaint is not resolved, you may request that this is escalated to a manager or supervisor. They will look into your issue and will aim to call you back within 24 hours with a resolution. If you are still not satisfied, you may enter our formal Complaints Procedure (see below) and your complaint will be dealt with as quickly as possible.

Our Complaints Procedure

Please address all correspondence in writing by email to complaints@mfortune.co.uk, by fax to +44 (0)1384 444573, or by post to Complaints Team, In Touch Games Ltd, Fountain House, Great Cornbow, Halesowen, West Midlands, B63 3BL, England.

All correspondence must include your full name and mobile phone number.

We request you make any complaint as soon as possible (within 6 Months of the event occurring to which the complaint relates). This will allow us the best opportunity to resolve your complaint.

In relation to all complaints or disputes, we record all telephone and email communications. In the event of a dispute as to the contents of any such communication, reference will be made to such records and to our transaction database which, in the absence of any contrary evidence, shall be decisive

We request that you keep the details of any complaint or dispute you have with us confidential while we seek a resolution.

We will deal with your issue as quickly as we reasonably can. Where necessary, we may request appropriate evidence from you for the purposes of settling your issue.

If your issue is not resolved to your satisfaction by the use of our Complaints Procedure, you may refer the matter to an independent adjudicator. In Touch Games Ltd is registered with the Independent Betting Adjudication Service (IBAS) whose contact details are 01487 843444 or www.ibas.uk.com. Note that IBAS will not consider complaints until our internal procedure has been completed

In addition, there is a secondary process that you may wish to follow if you are not satisfied with a resolution achieved by following our complaints procedure. This is called the Online Dispute Resolution (ODR) Platform. The ODR Platform is a European initiative which aims to aid the resolution of disputes between consumers and businesses. The Platform will allow consumers to file complaints and will then work with both parties to facilitate a resolution via an alternative dispute resolution service. Click here to visit their website.

Section 18: General Provisions

In relation to any prize and/or winnings, we may contact you to request your consent to use your name and image for advertising and promotional purposes. If you decide not to grant your consent, this shall not in any way affect your right to claim your prize and/or winnings.

These Terms and Conditions set out your legal rights and responsibilities, our legal rights and responsibilities and certain key information required by law. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

We reserve the right to assign, or pledge these Terms and Conditions, in whole or in part, to any person, company or legal entity, provided we give you reasonable notice. Any such assignment or pledge will not in any way prejudice your rights under these Terms and Conditions or reduce or alter the obligations we have under these Terms and Conditions.

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:

134.1    losses that:

  a.    were not foreseeable to you and us; or

  b.    that were not caused by any breach on our part

134.2    business losses; and

134.3    losses to non-consumers.

If you want to take court proceedings, the courts of England & Wales will have non-exclusive jurisdiction in relation to these Terms and Conditions.

These Terms and Conditions are subject to the laws of England and Wales.

The English language version of these Terms and Conditions will prevail over any other language version issued by us.

The illegality, invalidity or enforceability of any part of these Terms and Conditions will not affect the legality, validity or enforceability of the remainder.

No one other than a party to these Terms and Conditions has any right to enforce any term of these Terms and Conditions.

 

 

 

Casino.com Full T&Cs

 

Terms and Conditions – 100% up to £100 + 200 Spins

 

First Deposit Bonus

 

The Welcome Bonus is open to new customers who are aged 18 and over. Once you have made your first qualifying deposit, please accept or decline your bonus in the pop-up notification window before playing the casino games. Your Welcome Bonus will then be credited to your account immediately.

The minimum single deposit to claim this bonus is £20.

Your Welcome Bonus is a redeemable casino bonus. To redeem this bonus, you must wager a minimum of 40 times the bonus amount.

All games count towards these wagering requirements; however, wagering for some games will not count in full towards your wagering requirements (see table below):

Game Category

 

Wager Percent Contribution

 

Slots (all varieties)

 

100%

 

Scratch Cards

 

100%

 

Pai Gow (all varieties), Red Dog

 

25%

 

Casino Hold'em (all varieties)

 

25%

 

Roulette (all varieties including Wild Vikings and Wheel of Light)

 

25%

 

Baccarat (all varieties)

 

20%

 

Blackjack (all varieties excluding Blackjack Switch & Pontoon)

 

20%

 

Stravaganza

 

20%

 

Craps (all varieties), Sic Bo (all varieties)

 

20%

 

Video Poker (all varieties)

 

20%

 

Blackjack Switch, Pontoon (all varieties)

 

5%

 

Lucky Wheel (Spin a Win)

 

5%

 

All double options on slots & Video Poker (all varieties)

 

0%

 

Jacks or Better, Fortunate Five (all game types), Gold Rally, Everybody’s Jackpot, Dead or Alive, Blood Suckers

 

0%

 

All other games

 

100%

 

 

The maximum bonus amount is £100.

Any real money casino bets placed will be funded by a player's deposit first. Bonus funds will only be used once the deposited amount has reached 0. In the event of a “mixed” bet, ie one which is made up partly of deposited funds and partly bonus funds, any winnings generated will be applied proportionally. Please see our General Promotional Terms and Conditions  for full details on mixed bets and general wagering information.

If you chose to opt out of the Welcome Bonus, this cannot be applied to your account at a later date

You are not permitted to take part in any other casino bonuses or promotions until you have made your first deposit, with exception to the Refer a Friend offer which will apply in addition to and at the same time as the Welcome Bonus.

Spins

 

The promotional offer of 200 spins is open to new customers who are aged 18 and over, who register for a new account at Casino.com.

When your new account is opened and activated, we will credit your account with 20 free spins before you deposit any funds at Casino.com.

Your 20 spins can only be used on any Age of the Gods slot games.

After registering and receiving your 20 spins, when you make a first deposit of funds, you are then eligible to receive another 180 spins to use only on any Age of the Gods slot games (making a total of 200 spins). These extra spins will be split in the following way:

20 spins when you make your first deposit.

Another 20 spins per day, for the following eight consecutive days after you make your first deposit and accept the Welcome Bonus – which will be triggered onto your account for use when you log into your account at Casino.com.

PLEASE NOTE: to be eligible for the additional 160 spins available after making your first deposit, you must accept the Welcome Bonus – which is a 100% bonus on the amount of the first deposit you make on your account.

Your first 20 spins will expire 24 hours after your registration.

If you do not log in and accept the additional spins on each of the 8 days, these will expire 24 hours from being credited.

If you log in and accept the additional spins on each of the 8 days, any unused free spins and/or any winnings generated from that set of free spins, will expire after 30 days.

The value of your spins will depend on the game you are using them on, however they will range from between £0.20 and £0.25. The exact value of each spin is calculated by multiplying the number of lines available on the slot game by a coin value of £0.01 (e.g. a 25 line slot multiplied by £0.01 will result in a £0.25 free spin value).

Winnings from spins will be transferred to your account as redeemable bonus funds.

These funds must be wagered 20 times, on Age of the Gods games exclusively, before you're allowed to withdraw your bonus and any winnings. Please note that maximum bet restrictions apply to wagering bonus funds.

Once these funds have been wagered 20 times, the withdrawal limit for one single withdrawal on winnings is £100 – any additional winnings will be removed on completion of wagering.

If you have not yet completed wagering, but your available balance falls to below £0.50, the remaining amount will be redeemed to you.

General

 

The Welcome Bonus and Spins package will be given only once per household and/or per account, as per our terms of use.

The Welcome Bonus and additional 180 free spins, are only available to players depositing via Card (Credit or Debit), Bank Transfer, Banking Methods, Boku or PayPal.

Please note that, when betting with bonus funds, attempting a withdrawal prior to completing applicable wagering requirements will mean that bonus funds may be removed.  

Betting Restrictions: When playing with bonus money on slots or video poker games you may not bet more than £5 per spin or £0.50 per Bet line on any game round on any slots or videopoker games

When playing with bonus money on table, card or any other games, you may not bet more than 10% of the amount you deposited in order to secure the bonus, in a single bet or round on any table or card game or any other game.

Bonus funds are awarded to be used for regular casino gameplay and are not to be abused or used strategically with the sole intention to leverage or abuse the bonus award. Activity that may constitute bonus abuse includes but is not limited to: making large up-front bets and then substantially reducing your stakes to clear wagering requirements; moving from a low weighted game to a high weighted game after a large win for the purpose of clearing wagering requirements; low risk betting on roulette.  Winnings may be withheld should Casino.com reasonably decide that a player has breached these terms.

In the above scenarios, gameplay is analysed on a case by case basis and only genuine abuse or intentionally irregular gameplay, based on the listed restrictions but at Casino.com’s discretion, will be acted against.

For full details of the applicable betting limits, bonus abuse terms and other rules that apply to all our promotions, please refer to our General Promotional Terms and Conditions.

Promoter: Casino.com, Suite 732, Europort, Gibraltar. For any queries or questions relating to this promotion please email: support@casino.com.

 

 

Karamba Full T&Cs

 

Terms and Conditions – 100% up to £200 + 100 Spins

 

New depositing players only. Min. deposit: 10 GBP. Max. bonus: 200 GBP. Offer valid on first deposit. Offer only applies to new players. Spins are given as follows: 20 spins and 100% bonus upon first deposit (min 10 GBP), another 40 spins are given upon deposit on the second day after the first deposit (min 20 GBP), and an additional 40 spins are given upon deposit on the third day (min 20 GBP). Unused free spins expire 24hrs after being issued. Spins are on several of our best paying games. Winnings won with spins that require deposit, have to be wagered 35x. Bonuses that require deposit, have to be wagered 35x. Bets on different games contribute differently to the compliance of the wagering requirements: Wagering , Bonus Policy

 

Deposits may be withdrawn before a player’s wagering requirements have been fulfilled. However, if this occurs, all bonuses and winnings will be voided/removed from the player’s account. Players must contact support in order to withdraw their deposit. Winnings received through the use of the free bonus (no deposit) or free spins shall not exceed £100. Maximum winnings from free bonus (no deposit) is limited to £100. Winnings received through the use of the free bonus (no deposit) are considered as bonus, and as such must be wagered 50 times before withdrawal may be made.

 

When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than £4 or £0.50 per line, or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. In addition, if a player deposited with Skrill or Neteller and placed single bets equal to or greater than £2.50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. If the player placed bets on any of the games which contribute 0% to the wagering requirement (see list) or on Sport betting before the wagering requirements for the bonus have been met, we erve the right to withhold any amount in excess of a player’s original deposit from a player’s withdrawal.

 

Copyright 2016- All Rights Reserved. Karamba.com is a brand owned by ASG Technologies Ltd, a company incorporated under the laws of British Virgin Islands. The games on this website are powered and operated by Aspire Global International LTD., a Malta based company with registration number C42296 and having registered office at 135, High street, Sliema SLM 1549, Malta, which is a fully licensed operator under the Remote Gaming Regulations of Malta MGA/B2C/148/2007 issued on the 17 August 2009 (this license incorporates the previous licenses held by the Company and list the old license numbers with their license dates) and regulated by the Malta Gaming Authority. In Great Britain only, the games on this website are operated by AG Communications Limited, a Malta based company with registration number C48328 and having registered office at 135, High street, Sliema SLM 1549, Malta, which is licensed and regulated by the United Kingdom Gambling Commission (Remote Gaming License Number 000-039483-R-319409-001). The games offered by isoftbet are approved and licensed by Alderney Gambling Control Commission, license number: 117C2.

The current status of operators license can be found at : Gambling Commission

 

TERMS OF SERVICE / END USER LICENSE AGREEMENT

 

Karamba is a brand owned by ASG Technologies Ltd, a company incorporated under the laws of British Virgin Islands. The games on this website are powered and operated by Aspire Global International LTD.

Aspire Global International LTD (or "The Company") is a company registered in Malta for the purposes of operating and offering of online and mobile application games and sports betting services with registration number C42296 and registered office at 135 High Street Sliema Malta. The Company is licensed and regulated by the Malta Gaming Authority under the license no. MGA/B2C/148/2007 issued on the 17 August 2009 (this license incorporates the previous licenses held by the Company and list the old license numbers with their license dates). Aspire Global International LTD have an Irish Betting License with license reference number 1014834.

The Company provides online and mobile gaming services to You (the "Company The Company Services") subject to the following terms and conditions contained within this end user license agreement (the "Agreement") which should be read carefully by You in its entirety prior to Your use of the Company Services or products. Please note that the Agreement constitutes a legally binding agreement between You and the Company. By registering with The Company and/or by using The Company's Services, You agree to be bound by this Agreement in its entirety and without reservation. If You do not agree to any of the provisions of this Agreement You should immediately stop using The Company Services and remove the RVG Games from your computer and mobile device.

 

Please note:

(i)

If You play in the United Kingdom (the "UK"), the contracting entity with respect to the Agreement is AG Communications LTD. and the terms under the heading ‘If you are resident in the United Kingdom) below (the “UK Terms”) shall apply to You in addition to the rest of these Terms of Service. If there is any contradiction between the UK Terms and the other Terms of Service, the UK Terms shall apply to the extent of that contradiction;

 

(ii)

If you have opened an account with The company before November 1, 2014 the Agreement is hereby assigned and transferred from The Company to AG Communications Ltd.

 

In both such instances any references in the User Agreement to The Company shall be read as a reference to AG Communications Ltd.; and

 

(iii)

AG Communications LTD. is a company registered in Malta for the purposes of operating online games and mobile application games with registration number C48328 and registered office at 135 High Street Sliema Malta and is licensed and regulated for by the UK Gambling Commission under the provisions of the UK Gambling Act 2005 with license number 000-039483-R-319409-001.

 

In addition to the terms and conditions of this Agreement, please review Our Privacy and Cookie Policy that You should review, Your use of Our gambling services is strictly subject to all additonal rules which shall apply from time to time to the type of gambling services which you are using , including, but not limit to the , Responsible Gaming Policy , Fair Play Policy , Cash Out Policy , Bonus Policy as well as other rules, policies, and terms and conditions relating to the games, sports betting services and promotions posted on Our Website and/or on Our Mobile Application(s), which are incorporated herein by reference, together with such other policies of which You may be notified of by Us in advance time to time.

 

Definitions

 

In this Agreement unless the context clearly indicates otherwise:

 

Free Practice Play    shall mean a play mode allowing a Player Account holder to play the RVG Games using the The Company Services for practice purposes. Playing in practice mode involves no betting of actual funds and entails no ability to win or lose any such funds, but is however subject to the same Player rules as Real Money Play;

RVG Game(s)    shall mean Free Practice Play and/or Real Money Play game(s) which can be played by Players holding a valid Player Account via our Website(s);

Game Procedures    shall mean any procedures or conditions issued by The Company in addition to this Agreement which apply only to a particular Free Practice Play and/or Real Money Play RVG Game;

Games Rules    shall mean the rules governing all Free Practice Play and Real Money Play games using the The Company Services including all relevant sections of this Agreement and as shown on the Game Procedures of each relevant RVG Game;

Sports Betting Rules    shall mean the rules governing all Free Practice Play and Real Money Play sports betting services made available to You via Our Website(s), including all relevant sections of this Agreement and as shown on the Game Procedures of each relevant RVG Game;

Interactive System    shall mean the software used by the The Company Services to activate and govern the outcome of Free Practice Play and Real Money Play games offered by the The Company Services;

Mobile Application(s)    shall mean any mobile application owned, operated, affiliated or hosted by The Company and any program or data file or any other content derived there from, that is required to be accessed or otherwise utilized by You enabling You to participate in the RVG Games for Free Practice Play and Real Money Play;

The Company Services    shall mean The Company.'s internet gaming system on the Website(s) and/or on Mobile Application(s), including related services and gaming activities, all as offered and listed on various Website(s) and/or on Mobile Application(s);

Play    shall mean any real money purchase of one of our RVG Games for the purpose of betting online;

Player    shall mean any person over the age of eighteen holding a valid Player Account with The Company for the purpose of betting online;

Player Account    shall mean a personal account opened by an individual, solely for such individual, and maintained with Us to enable that person to play RVG Games using the The Company Services both for Practice Play Games and Real Money Games;

Real Money Play    consists of a play mode allowing a Player Account holder to play the RVG Games using The Company Services which involves the betting of actual funds and the possibility of winning and losing such funds;

RVG    shall mean Free Practice Play and/or Real Money Play game(s) which can be played by Players holding a valid Player Account via The Company Services;

RVG Game(s)    shall mean Free Practice Play and/or Real Money Play game(s) which can be played by Players holding a valid Player Account via The Company Services;

Us, We or Our    shall refer to The Company, and/or any subsidiaries, affiliates, directors, officers, employees of Aspire Global International LTD.

The Company's Partners    Shall refer to any affiliates, agents, contractors and/or business partners of The Company, including White Label Partners;

User Name and Password    shall mean the Username and Password which you choose when You register to use The Company Services which is personal and may only be used by you for Free Practice Play Games and Real Money Play Games;

Website    shall mean any website owned, operated, affiliated or hosted by The Company and any program or data file or any other content derived there from, that is required to be accessed or otherwise utilized by you enabling you to participate in the RVG Games for Free Practice Play and Real Money Play;

White Label Partner    shall mean an entity which is an owner of an Internet site and/or mobile device company which provides certain functions, such as marketing and promotion, in connection with The Company Services.

You, Your or User    shall refer to the user of The Company Services for Free Practice Play and/or Real Money Play games.

 

Legal Compliance

 

2.1    The availability of The Company Services does not construe an offer or invitation by Us to use The Company Services if you reside in a country or region in which such use is currently forbidden by law, or within any jurisdiction where The Company, in its sole discretion, elects not to offer The Company Services.

2.2    You accept sole responsibility for determining whether Your use of The Company Services is legal in the country/region where You live and/or in any country/region where You log on to use The Company Services.The Company shall not be responsible for any illegal or unauthorized use of the The Company Services by You as We are unable to verify the legality of use in each jurisdiction and it is Your sole responsibility to verify the legality of using The Company Services prior to logging on to The Company Services. Please consult legal counsel in the applicable jurisdiction if You have any doubts about the legality of Your use of The Company Services under the laws of any jurisdiction that applies to You.

2.3    If you are playing from the Netherlands, you are not entitled for promotional bonuses.

2.4    By law, You may only use the Services if you are eighteen (18) years old, or of legal age as determined by the laws of the country where you live which shall only be valid if the age of majority in your jurisdiction is eighteen (18) years or higher ("Legally of Age"). We reserves the right to withhold any funds in Your account until your age is verified. If You are not Legally of Age and You use the Services for Real Money Play whilst you are in the UK, You are committing a criminal offense.

2.5    We reserve the right at any time to request from You evidence of age in order to ensure that minors are not using The Company Services. We further reserve the right to suspend or cancel Your Player Account and exclude You, temporarily or permanently, from using The Company Services if satisfactory proof of age is not provided or if We suspect that you are underage and such satisfactory proof is not provided by You within five (5) days of our requesting such proof, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal. We further reserve the right to refuse and/or limit bets and/or wagers. If You are resident in the UK, please see the UK Terms for information on how We handle Your Player Account whilst We are verifying Your age.

2.6    During their engagement period and for a period of 24 months thereafter, no officer, director, employee, consultant or agent of The Company or any of its affiliated companies or its suppliers, vendors or White Label Partners is permitted to use The Company Services directly or indirectly, nor is any supplier or vendor. This restriction also applies to relatives of such persons and for this purpose 'relative' includes, but is not limited to, any of a spouse, partner, parent, child or sibling.

 

Intellectual Property Rights

 

3.1    For the avoidance of any doubt, The Company is the owner or licensee of the copyright, trademarks and other intellectual property rights and/or the Interactive System and the RVG Games offered via The Company Services. Players and prospective Players acquire no rights therein by using The Company Services. In addition, other content related to The Company Services, including, but not limited to, the software, images, pictures, graphics, photographs, animations, videos, music, audio and text (the "Site and Mobile Content") belong to The Company or one of its companies and/or its licensors and is protected by copyright and/or other intellectual property, or other rights. Players and prospective Players acknowledge and agree that they are only permitted to use The Company Services as expressly set out in this Agreement and such Players and prospective Players obtain no rights in the Site and Mobile Content, or any part thereof. Under no circumstances You may use the Site and Mobile Content without The Company's prior written consent.

3.2    All content and use of The Company Services is for personal, non-commercial use only. All other use is strictly prohibited and You will be solely liable for any damages, costs or expenses arising out of or in connection with the commission of any prohibited activities.

 

Use of Player Accounts

 

In order to login and play RVG Games via The Company Services, whether for Free Practice Play or for Real Money Play, you will have to open a Player Account which will constitute Your Company identification thereafter for as long as You use The Company Services.

 

4.1    By personally opening a Player Account You hereby confirm and acknowledge that:

 

4.1.1    You are at least 18 years of age or such higher minimum legal age of majority as stipulated in the laws of jurisdiction applicable to You and, under the laws applicable to You.

4.1.2    You have to provide all necessary details to open a Player Account, which shall include, name, address, contact email and/or personal telephone number. The details submitted by you in the registration forms are correct, true and complete. It is Your responsibility to update Your Player Account of any changes to Your registration details. You hereby expressly consent that We may, at our own discretion, disclose some or all of the details submitted to Us via The Company Services to the Company's – partners for the purposes of carrying out various functions required for delivery of The Company Services, including for the purposes of verification and authentication of Your personal details, as well as for the purposes of communicating to You promotional material and information relating to The Company’s and The Company Partners’ products and services. Please see Our Privacy Policy for further details, which you hereby accept. Should any of the information that You provide to Us be untrue, inaccurate, misleading or otherwise incomplete, You will be in breach of contract and We reserve the right to terminate Your Player Account immediately and/or prevent You from using The Company Services, in addition to any other action that We may choose to take.

4.1.3    Your Company Player Account is for Your personal use only and funds deposited into your Player Account may only be used to play via The Company Services. Verifications procedures will be carried out when you deposit funds in your Account. You may not use Your Player Account on behalf of another person. You may only create one Player Account with The Company and shall only use The Company Services using such single Player Account. Any use of Your Player Account is strictly for Your own private purposes. We take absolutely no responsibility for any third party accessing Your Player Account and We shall not be liable for any losses incurred by You as a result of such an event. Any activation of Your Player Account while using the correct Password and Username will be considered by Us as a valid entry by You into Your Player Account. Should You become aware of any unauthorized use of Your Player Account You are obligated to immediately notify us and we will suspend your Player Account pending further investigation of such unauthorized use.

4.1.4    Any funds held in your Player Account do not accrue interest. You will not be able to place any bets using The Company Services in an amount greater than the total amount of money in Your Player Account. You shall not treat The Company as a financial institution.

4.1.5    You are fully responsible for paying all monies owed to The Company. You agree not to make any chargebacks, and/or deny or reverse any payment made by You in respect of The Company Services. You will reimburse Us for any chargebacks, denial or reversal of payments You make and any losses suffered by Us as a consequence.

4.1.6    You do not already have an existing Player Account with Aspire Global International LTD in Your name and/or You are not using The Company Services through someone else's Player Account using Your credit card information. Should You attempt to open more than one Player Account, under Your own name or under any other name, or should you attempt to use The Company Services by means of any other person's account, We will be entitled to immediately close all Your accounts, retain all monies in such accounts and bar You from future use of The Company Services.

4.1.7    You fully understand the methods, rules and procedures of The Company Services and Internet gambling in general. You understand that it is your responsibility to ensure the details of bets and games are correct. You will not commit any acts or display any conduct that damages the reputation of The Company.

4.1.8    You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable on any winnings paid to You.

4.1.9    You are solely responsible for any telecommunications networks and Internet access services and other consents and permissions required in connection with Your use of The Company Services.

4.1.10    You are not a resident of the United States of America.

4.2    You are responsible for maintaining the confidentiality of Your Player Account including Your Username and Password and for restricting access to Your computer, and You agree to accept responsibility for all activities that occur under Your Player Account. You must keep Your Username and Password confidential and You should not disclose them to any other individual. In order to keep Your Password and Username confidential, You should follow these security tips:

 

Never write or otherwise record Your Username or Password in a way that can be understood by someone else.

 

Never divulge Your Username and Password to any other individual.

 

Avoid Username and Password details that may be easy to guess such as birthdays/telephone numbers, spouses and/or children's names, etc.

 

Inform us immediately (by contacting Our support team) of any unauthorized access to Your Player Account or any suspicion that someone else knows Your Username and Password.

 

4.3    You shall be solely responsible for all transactions conducted in relation to your Player Account using your Username and Password. Every person who identifies himself/herself by entering Your correct Username and Password is assumed by Us to be You and all transactions where the Username and Password have been entered correctly will be regarded as valid and authorized by You.

4.4    The Company retains full authority over the issuing, maintenance, and closing of Player Accounts at The Company. However contractual obligations already made will be honored. The decision of The Company management as regards any aspect of a User's Player Account and use of The Company Services is final, binding and subject to the UK Terms shall not be open to review or appeal.

 

4.5.    Dormant Accounts:

 

4.5.1.    Starting 1 October 2016, if you are a UK resident and you have not logged in to your Player Account for six (6) consecutive months, then your Player Account will be considered as "dormant account" and We will charge a monthly maintenance fee that will be deducted from the balance of your account. Such fee being the higher of: (a) ten (10) percent of the then current balance of the account; or (b) GBP 5, until the balance of the account reaches zero.

4.5.2    Prior to 1 October 2016, if you are a UK resident and you have not logged in to your Player Account for twelve (12) consecutive months, then your Player Account will be considered as "dormant account" and We will charge a monthly maintenance fee that will be deducted from the balance of your account. Such fee being EUR 5 or equivalent, until the balance of the account reaches zero.

4.5.3    If you are a non-UK resident and have not logged in to Your Player Account for twelve (12) consecutive months then your Player Account will be considered a "dormant account" and We will charge a5€ monthly maintenance fee on the balance of such dormant account. If your Player Account remains dormant for more than thirty (30) months, We will remit Your Player Account balance (if any) to You, after deducting the necessary fees. If Your current location is unknown or You have failed to provide up to date means of making such remittance, the remaining funds (if any) shall be transferred to the Malta Gaming Authority (MGA).

4.5.4    For all players – the first monthly maintenance fee will be charged at the end of the last month after which your account became dormant. The monthly maintenance fee shall not be charged if there are no funds in the dormant account.

4.6    To recover funds from dormant or closed accounts, player can log in at any time and request withdrawal of any funds present in the account. Prior closing an account, WE ensure that all funds have been withdrawn. If the account is blocked due to fraud, and the account has a remaining balance, refunds will be issued on deposits made as winnings will be forfeited by a player who violates the terms of use and/or the bonus policy. If a player decides to exclude himself temporarily, and a balance is kept in the account, the funds will only be available to the player once the exclusion has ended. In case of permanent exclusion, player will be advised to requires a cash-out as soon as the request is received.

4.7    It is your responsibility to make sure that you read and understand all the rules and procedures of the RVG Games on the Website(s) including without limitation, the Sports Betting Rules, Games Rules and the Games Procedures, prior to playing Real Money Play games or bets.

4.8    It is prohibited for you to transfer, sell and/or acquire player accounts to and from other players, and it is further prohibited to transfer funds amount player accounts.

4.9    You may close Your account at any time and We will return to You any and all funds from Your Player Account subject to the deduction of relevant withdrawal charges. To close Your Player Account You should contact customer support in written form. The effective closure of the Account will correspond to the termination of the T&C. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the Player shall indicate it. The method of repayment will be at our absolute discretion All Retention procedures need to be reviewed and considered. Any depositing player who asks to close his account will be subjected to retention attempts. Retention procedure include contacting You through different channels for clarifying the reason for the request and specific treatment in order to solve possible problems to improve the customer satisfaction.

4.10    You may at your discretion choose to exclude yourself from using The Company for a definite or an indefinite period. In order to block your access to The Company Services you may send an email to care@Karamba.com; or unless you are resident in the UK, you may use the cooling off period function where you can suspend your account. IF YOU ARE A UK PLAYER, THE BELOW SELF _EXCLUSION TERMS, UNDER THE HEADING 'IF YOU ARE RESIDENT IN THE UNITED KINGDOM', WILL APPLY. For further information please see our Responsible Gaming Policy .

4.11    You may also choose to impose a ceiling on the maximum losses, maximum wagers and/or maximum time per session

 

Security Measures

 

The Company Interactive System is a secured environment which only allows a Player to access The Company Services if such Player has passed through our secured networks which use state of the art encryption for Username and Password data. You will not be able to access The Company Services without passing through our customer security login process, and any Player who bypasses our Interactive System shall be prosecuted to the full extent of the law.

 

Prohibited Uses of The Company Services

 

6.1    You hereby confirm and acknowledge that:

 

6.1.1    You are not depositing funds originating from criminal and/or un-authorized activities.

6.1.2    You are not otherwise conducting criminal activities and/or intending to utilize your Player Account in connection with such activities.

6.1.3    You are not using or intending to use or intending to allow any other person to use your Player Account in relation to The Company Services for any prohibited or unlawful activity, including but not limited to, fraud or money laundering, under the laws of your jurisdiction or any other applicable laws in any other jurisdiction.

6.1.4    The credit/debit card details, or those of any other means of payment used to deposit funds in Your Player Account, given by You when you register to use The Company Services, are those of the registered Player Account holder and such cards are not stolen or reported lost. Without derogating from the aforementioned, should You use a credit/debit card or any other form of payment which is not in Your private and personal name, We will presume that You have received complete and sufficient consent from the rightful owner and/or the person whom name is used on such payment instrument to make use of such payment instrument for the purposes herein, prior to Your engagement with Us.

6.1.5    You have not held a Player Account with Us that was terminated or suspended, and You have not notified Us, now or in the past, that You have a gambling addiction.

6.1.6    You shall not break in, access or attempt to break in to The Company Services. In any case of suspected break-in to The Company Services we shall immediately terminate Your Player Account, seize all funds available through that account pending our investigation, and notify the relevant authorities.

6.1.7    You shall not intentionally disconnect from a RVG Game while using The Company Services. If We determine, in Our sole discretion, that You are in breach of this clause, We may terminate Your access to The Company Services immediately and/or have Your Player Account blocked. If Your Player Account is terminated or blocked in such circumstances, We are under no obligation to refund You any funds that may be in Your Player Account.

6.1.8    You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties' participation in any of the Games.

6.2    If any suspicious, improper, fraudulent, or unlawful activities are attempted and/or performed through the use of The Company Services We will be entitled to terminate and/or block your Player Account and seize all funds available through that account. We also reserve the right to disclose any and all details of your Player Account to the relevant authorities.

6.3    Artificial Intelligence – Robots: You are not allowed to use any software program which, in our opinion, is endowed with artificial intelligence ("AI Software") in connection with your use of the Services. We constantly review the use of the Services in order to detect the use of AI Software and in the event that we deem it has been used we reserve the right to take any action we see fit, including immediately blocking access to the Services to the offending user, terminating such user's account and seizing all monies held in such account.

6.4    Should You suspect that any player using the Services is colluding with another player or cheating, please let the Company know via email to care@Karamba.com;

 

Currency and Payments

 

7.1    For the avoidance of doubt it is hereby declared that when referring to currency in this Agreement the currency stated shall either be Euro and/or any other currency accepted by Us and in accordance with the Player's choice of currency in his/her Players Account.

7.2    A Player holding a valid Player Account may cash out their winnings according to the cashout limits described in the cashout policy

7.3    You understand that all financial account transactions will be handled by Us, or third party electronic payment processors and/or financial institutions on Our behalf and checks on financial account transactions shall be done to prevent money laundering. To the extent that they do not conflict with the terms of this Agreement, You agree to be bound by the terms and conditions of such third party electronic payment processors and/or financial institutions. We reserve the right to run credit checks with third parties using the information submitted to Us by You through the opening of the Player Account or by any other means.

7.4    We reserve the right to refuse accepting and paying through any means of payment, such as certain credit cards, personal checks, electronic wallets and any other types of payment methods. We reserve the right to credit You back using the same method as You have previously deposited with, for as long as the method so used allows.

7.5    You understand that by accepting a bonus payment offered by Us to You, You are bound by the rules and regulations of Our Bonus Policy.

7.6    We may, at any time, set off any positive balances in Your Player Account against any amount owed by You to Us. By way of example, in the event that following the settlement of a bet in Your Player Account a resettlement is required, The Company shall be entitled to deduct from Your Player Account any required amount of money.

7.7    All payments into Your Player Account must be from a single payment source, such as a credit card, debit card or charge card, on which You are the named account holder. Deposit limits may apply depending on a number of parameters.

We reserve the right to charge you administrative fees during your deposits and withdrawals as shall be detailed in the "Cashier".

7.8    General Conditions of Use E-voucher applying to E-PRO solution (v2.2)

•    E-PRO is a payment solution providedby EMP Corp, an E-money agent, based on E-money and E-wallet.

•    E-PRO is an E-Voucher issued by EMP Corp, being resold by First Remit Limited (UK), a registered money service business with Her Majesty's Revenue and Customs certificate number 12679642 & fully authorizedby the UK Financial Conduct Authority (FCA) as a payments institution, with reference 622935.

•    E-Pro e-Vouchers resold by First Remit will show in your card statement as "Online Payment".

•    An E-VOUCHER, constituting electronic money, is generated in the event of an intervention by EMP Corp to pay for the services offered on the MERCHANT SITE.

•    If the payment service provider is EMP Corp, the transaction will result in the creation and purchase of electronic money issued by an E-money Issuer, to be used to credit an E-wallet.

 

Refund Policy

 

8.1    No refund can be completed for funds subject to wagering requirements or restrictions.

8.2    A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account.

8.3    If Your request for a refund or reverse transaction gives Us grounds to require further verification of Your identity in order to comply with Our legal and/or regulatory obligations or to prevent unlawful or fraudulent behaviour, We may withhold any refund or reverse transaction until Your identity has been verified in accordance with applicable law.

 

Such circumstances which may require Us to perform such further identity checks include (but are not necessarily limited to) where: (i) You request that a refund be made via a different payment than that used for making deposits to Your account; or (ii) there are reasonable grounds to suggest that a Player Account User has not set up the Player Account on his/her own behalf (and has done so on behalf of someone else, i.e. a third party).

 

When conducting the identity checks referred to in this Section [8.3], We shall require such additional verification as is permitted under applicable law to ensure that Our legal and regulatory obligations are satisfied.

 

In the event that You fail to satisfy Our requirements for further verification of Your identity, We shall take such steps as We are required to take to ensure that We comply with Our legal and regulatory obligations. This may require Us to refuse Your request for a refund or reverse transaction, close Your Account and could result in a forfeiture of funds. You may not be entitled to appeal such action, except where such right of appeal is required by applicable law in the country or state in which You live and this is not prevented by Our own legal and regulatory obligations.

8.4    Notwithstanding anything else in the Refund Policy, Bonus Policy, or any additional terms or rules which govern the provision of any gambling promotion to You, You shall not be prevented from withdrawing:

(i) Your deposit balance,

(ii) winnings from wagers made with funds in that deposit balance; and

(iii) winnings from any bonus which are not subject to wagering requirements or restrictions (or for which wagering requirements or restrictions have been satisfied),

except where We are required to prevent such withdrawal of funds in order to comply with Our legal and regulatory obligations (including anti-money laundering requirements).

 

Complaints

 

9.1    If You have a complaint, You can check the below link where you will find all the ways you can contact us on: http://Karamba.com/ContactUsMail.aspx

9.2    We will use best efforts to resolve a reported matter promptly. Complaints will be escalated internally according to the urgency and nature of the complaint, and once a solution has been identified it will be made known to You immediately.

9.3    If You have a query with regard to any transaction, You may also contact Us with details of the query. We will review any queried or disputed transactions. Our judgment is final subject to the UK Terms).

9.4    If for some reason You are not satisfied with the resolution of Your complaint by Us, You can complain to the Malta Gaming Authority:

Address: Suite 1, Level 3, TG Complex, Brewery Street, Mriehel, Birkirkara BKR 3000, Malta

Telephone Number: +356 21316590/1/3/4

Email: support.mga@mga.org.mt

9.5    If You are resident in the UK, please see the UK Terms for more information on how You can make a complaint.

9.6    If you are playing from the European Union, you can refer any dispute you have in connection to the services provided by the Company through the European Commission's Online Dispute Resolution Platform available at europa.eu/consumers/odr.

 

NO WARRANTY

 

THE RVG GAME, INTERACTIVE SYSTEM, AND THE SITE AND MOBILE CONTENT ARE PROVIDED "AS IS". WE MAKE NO WARRANTY OR REPRESENTATION, WHETHER EXPRESS OR IMPLIED (WHETHER BY LAW, STATUTE, OR OTHERWISE), INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, COMPLETENESS OR ACCURACY OF THE RVG GAME, INTERACTIVE SYSTEM, OR THE SITE AND MOBILE CONTENT, OR INFRINGEMENT OF APPLICABLE LAWS AND REGULATION.

 

WE MAKE NO WARRANTY THAT THE RVG GAME, INTERACTIVE SYSTEM, AND THE SITE AND MOBILE CONTENT WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SOFTWARE OR THE SERVER, OR THE MOBILE DEVICE, THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR BUGS OR REPRESENTS THE FULL FUNCTIONALITY, ACCURACY, RELIABILITY OF THE MATERIALS OR AS TO RESULTS OR THE ACCURACY OF ANY INFORMATION OBTAINED BY YOU THROUGH THE COMPANY SERVICES.

 

IN THE EVENT OF SYSTEMS OR COMMUNICATIONS ERRORS, BUGS OR VIRUSES RELATING TO ACCOUNT SETTLEMENT OR OTHER ELEMENTS OF THE COMPANY SERVICES OR RESULTING IN LOSS OF DATA BY YOU OR ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT OR SOFTWARE, OR MOBILE DEVICE, WE SHALL IN NO WAY BE LIABLE TO YOU AND WE RESERVE THE RIGHT TO VOID ALL RVG GAMES IN QUESTION AND TAKE ANY OTHER ACTION TO CORRECT SUCH ERRORS SAVE THAT WE ARE NOT REQUIRED TO PROVIDE ANY BACK UP NETWORK AND/OR SYSTEMS OR SIMILAR SERVICES.

 

WE SHALL NOT BE LIABLE FOR ANY ACTS OR OMISSIONS MADE BY YOUR INTERNET SERVICE PROVIDER, OR MOBILE DEVICE COMPANY, OR OTHER THIRD PARTY WITH WHOM YOU HAVE CONTRACTED TO GAIN ACCESS TO THE SERVER THAT HOSTS THE COMPANY SERVICES.

 

Limitation of Liability

 

11.1    You hereby acknowledge and agree that betting might result in losing monies and that all losses incurred by You as a result of betting via The Company Services will be Your sole responsibility

11.2    Your decision to use The Company Services is made at your own discretion and risk.

11.3    We shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with Your use of The Company Services whether direct or indirect, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary or consequential loss (even where We have been notified by you of the possibility of such loss or damage).

11.4    We shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with Your use, of any link used in connection with The Company Services. We are not responsible for the content of any linked sites.

11.5    You confirm that We shall not be liable to you or any third party for any modification to, suspension of or discontinuance of The Company Services.

11.6    You agree that, in the event that the Interactive System or The Company Services fail to operate correctly as a result of, but not limited to, any delay or interruption in operation or transmission, any loss or corruption of data or communication or lines failure, any person's misuse of The Company Services or their contents or any error or omission in content or any other factors beyond Our control:

 

a.    The Company will not be responsible for any loss, including loss of winnings, that may result; and

b.    If any such errors result in an increase in winnings owed or paid to You, You shall not be entitled to the winnings falling within such increase. You shall immediately inform the Company of the error and shall repay any winnings credited to Your Player Account in error to The Company (as directed by The Company) or The Company may, at its discretion, deduct an amount equal to those winnings from Your Player Account or set off such amount against any money owed to You by The Company.

 

Miscarried and aborted games, Errors

 

12.1    In the event of a game, bet or system malfunction all bets and/or wagers are void.

12.2    In the event a game or bet is started but miscarries because of a failure of the system, The Company shall refund the amount wagered in the game or the bet, as applicable, to You by crediting it to the Your Player Account or, if the account no longer exists, by paying it to You in an approved manner; and if You have an accrued credit at the time the game miscarried, credit to Your Player Account the monetary value of the credit or, if the account no longer exists, pay it to You in an approved manner.

12.3    If The Company mistakenly credits You with winnings that do not belong to You, whether due to a technical or human error or error in the published pay tables or gaming software, or otherwise, the amount will remain property of the Company and the amount will be transferred from Your Player Account. If prior to The Company becoming aware of the error You have withdrawn funds that do not belong to You, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by You to The Company. In the event of an incorrect crediting, You are obliged to notify The Company immediately by email.

 

Indemnity

 

13.1    You agree to fully indemnify, defend and hold Us, and Our officers, directors, employees, agents, contractors and suppliers, harmless, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of this Agreement by You, and any other liabilities arising out of Your use of The Company Services or use by any other person accessing The Company Services using Your User identification, whether such use is with or without Your knowledge and/or express authorization.

13.2    In addition to any other remedy available, if you breach any of these terms and conditions of this Agreement or The Company has reasonable grounds for suspecting that You have breached the terms and conditions of this Agreement, in addition to any other remedies available to The Company, Your winnings may be forfeited at the discretion of The Company and The Company may retain any positive balance then existing in Your Player Account on account of any damages or other amounts owed by You to The Company pending investigation and/or the conclusion of any legal proceedings. Failure to comply with this Agreement may also result in disqualification, Player Account closure and/or legal action being taken against You.

 

Changes to the Agreement

 

14.1    We reserve the right to change these Terms of Service, the Games Rules, Bonus Policy and Cash Out Policy at any time, so we encourage you to re-visit this page frequently to be updated of any amendments to these terms. We will provide prior notice to you through your account of substantial changes of these Terms of Service (and any related terms) and/or we will send you an e-mail regarding such changes to the e-mail address linked to your account. Such substantial changes will take effect seven (7) days after such notice was provided on any of the above mentioned methods. Otherwise, all other changes to these Terms of Service are effective as of the stated “Last Revised” date, and your continued use of the Services after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.

14.2    If you disagree with the changes made to this Agreement and/or to the Privacy Policy, the Games Rules, the Bonus Policy and the Cash Out Policy, you should immediately cease all activity in your Player Account including using The Company Services, close your Player Account and request that We unsubscribe you from all correspondence from The Company Services.

 

Chat Feature

 

15.1    As part of your use of The Company Services We may provide you with a chat facility which is moderated and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on such facility. Your use of the chat facility should be recreational and socializing purposes and is subject to the following rules:

 

15.1.1    You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity;

15.1.2    You shall not make statements that are abusive, defamatory or harassing or insulting to the operators of The Company Services;

15.1.3    You shall not make statements that advertise, promote or otherwise relate to any other online entities.

15.1.4    You shall not make statements about The Company, The Company Services, or any other Internet site(s) connected to The Company that are untrue and/or malicious and/or damaging to The Company.

15.1.5    You shall not collude through the chat rooms or separate chats.

15.2    In the event of Your breaching any of the above provisions relating to the chat facility, The Company shall have the right to immediately terminate Your Player Account. Upon such termination The Company shall refund to You any funds which may be in Your Player Account over and above any amount which may be owing to Us at such time (if any). The Chat room functionality may be removed by The Company should it be abused

 

PLEASE NOTE: When using the chat facility any personally identifiable information that You submit, can be read, collected, or used by The Company, and The Company is not and shall not be responsible for the personally identifiable information that You choose to submit via the chat facility.Suspicious chats will be reported to the appropriate authorities.

 

Miscellaneous

 

16.1    Before a prize will be paid on any winning RVG Game, it must be validated according to this Agreement and the rules and procedures set by The Company. We reserve the right to make the sole and final decision as to the RVG Game's winning status and Our decision will be final, binding and subject to the UK Terms not subject to appeal.

16.2    We may, at Our sole discretion, refuse to register and provide a Player Account to any individual or close a Player Account, and to limit or refuse a wager. Subject to the provisions of this Agreement, in the event a Player Account is closed or refused, We shall honor the contractual obligations already entered into.

16.3    By signing this Agreement and ticking the appropriate box upon registration You hereby agree to receive any communications or advertising from The Company regarding its services or products including by electronic mail and SMS. Should You wish to "opt-out" of receiving communication from us at any time please let us know by sending a blank message with the word "remove" to support@Karamba.com. Should You wish to "opt-out" of receiving SMS marketing messages communication from us at any time please let us know by replying "stopmessage" to any of our SMS sent to you.

16.4    We reserve the right to suspend, change, modify, add or remove any RVG Game(s) used by The Company Services without any prior notice to Our Players and with immediate effect. We shall not be liable for any loss suffered by You resulting from any changes made and You shall have no claims against The Company in such regard.

16.5    We reserve the right to offer, from time to time, bonuses and/or promotions and special offers and that any such offer will be subject to its own rules and conditions. We reserve the right to withdraw any of these special offers and bonuses at any time. In the event that The Company believes a user of The Company Services is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by The Company, then The Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to The Company Services and/or block that user's Player Account. In addition, we The Company reserves the right to decline any pending cashout under these conditions.

16.6    You agree that We may, at our sole discretion, assign this Agreement, in whole or in part, to any third party or person upon prior notice to you, and you will be deemed as having given you to consent to such assignment if You continue using The Company Services following receipt of such notice.

16.7    You understand that you will receive electronic communications from us, posted via the Aspire Global International LTD Services and/or sent to you via e-mail. All such communications will be considered "in writing" and will be considered received by you after 4 business days, whether you have actually received them or not.

16.8    The enforceability or validity of any part of this Agreement shall not affect the validity and enforceability of the remainder of this Agreement.

16.9    This Agreement contains the entire agreement between You and Us relating to use of the Aspire Global International LTD Services.

16.10    This Agreement has been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of this Agreement and the English language version, the meaning of the English language version shall prevail.

16.11    No waiver by Us of any terms of this Agreement shall be construed as a waiver of any preceding or succeeding breach of any terms of this Agreement.

16.12    Unless otherwise expressly stated, nothing in this Agreement shall create or confer any rights or any other benefits to third parties.

16.13    Nothing in this Agreement shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between You and Us.

 

Governing law

 

This Agreement shall be governed by, and interpreted in accordance with, the laws of Malta and unless you are resident in the UK you irrevocably submit, for Our benefit, to the exclusive jurisdiction of the courts of Malta to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by, this Agreement or otherwise arising in connection with this Agreement.

 

This Agreement has been updated on 23.07.2018.

 

GENERAL SPORT TERMS

1.    These Betting Rules are inseparably linked to our Terms & Conditions, of which they form a part, and acceptance of these Betting Rules is a prerequisite to account registration. Any capitalized terms used herein which are not defined shall take their meaning from the Terms & Conditions.

 

2.        The minimum amount for a bet is $0.10. Your maximum amount for a bet differs between sports, leagues and bets. You will see the exact value specified in the field where you enter the stake amount, when placing a bet. We make no guarantee that any bet placed within or for the maximum stake shall be accepted.

 

3.    Aspire Global International LTD reserves right to refuse the whole or any part of any bet request for any reason and at our sole discretion. Individual bet requests may be reviewed and an alternative price or stake offered at our sole discretion.

 

4.    Aspire Global International LTD accepts bets made online. Bets are not accepted in any other form (email, telephone, fax, etc.) and if received will be void, win or lose.

 

5.    Aspire Global International LTD reserves the right to refuse/cancel any bet or part of a bet before the game starts and to make ambiguous bets void, without providing any justification.

 

6.    Customers cannot cancel or change a bet once the bet has been placed and confirmed.

 

7.       Bets will be accepted up to the advertised start time. If a bet is inadvertently accepted which includes an event after its start time, unless it is a live-betting event, the match/bet will be treated as a non-runner.

 

8.       Irrespective of which betting odds format you select for odds to be shown in your Customer account, all bets will be settled based on American odds.

 

9.     Where we have reason to believe that a bet is placed after the outcome of an event is known or after the selected participant or team has gained a material advantage (e.g. a score, sending off etc.) we reserve the right to void the bet, win or lose.

 

10.    Aspire Global International LTD reserves the right to cancel any bets from customers who place money on an event where they are in any way involved, as participants, referee, coach etc.

 

11.    Aspire Global International LTD reserves the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question or (ii) match rigging has taken place. Evidence may be based on the size, volumes or pattern of bets placed with Aspire Global International LTD across any or all of our betting channels.

 

12.       When an event is cancelled, all related bets will be void automatically and accounts refunded.

 

13.        If any match is abandoned due to injury, bad weather, crowd trouble etc. all bets that have already been settled up until the time of abandonment will stand. For example: If a football match is abandoned in the second half, all bets involving the 1st half will stand. What’s more, if there has been a goal scored, the first goal scorer market will stand, but the last and any time goal scorer bets will be void. For tennis: if a player retires injured in the 3rd set, all bets to win the 1st and 2nd sets will stand.

 

14.    Aspire Global International LTD does not accept any responsibility for typing, human or palpable errors, which lead to obvious price errors. In such cases all bets will be deemed void.

 

15.        Multiple bets that combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other. If such a bet is taken in error, the bet will be cancelled.

 

16.    Aspire Global International LTD offers you the ability to bet in play on a variety of global sporting events and while we do make every effort to ensure all live betting information is accurate, there may be situations where such information is incorrect, due to delays or otherwise. When checking live betting odds, live event start times or any other live event markets, please be aware that such information is provided as a guide only and we accept no liability for the outcome of any inaccuracies which may occur. It is the sole responsibility of the customer to check such information is accurate at the time of publication.

 

17.        The official result is final for settlement purposes except where specific rules state the contrary. The podium position in Grand Prix racing, the medal ceremony in athletics and any similar official ceremony or presentation in other sports are to be treated as the official result.

 

18.        Winnings will be credited to the Customer’s account following confirmation of the final result.

 

19.    Aspire Global International LTD reserves the right to void any or all bets made by any person or group of persons acting in an attempt to defraud us.

 

20.    Aspire Global International LTD reserves the right to void any bet that may have been accepted when the account did not have sufficient funds to cover the bet. If an account has insufficient funds as a result of a deposit that has been cancelled by the payment processing party, Aspire Global International LTD reserves the right to cancel any bet that may have been accepted retroactively.

 

21.        Maximum Winnings

 

21.1.     Maximum winnings from sports betting are exclusive of stake and, unless expressly permitted by the terms of any promotion, are as follows:

 

21.2.     The Maximum winnings per bet is £90,000.00 or equivalent.

 

21.3.    Maximum winning limits apply to any one customer, or group of customers acting together, who have placed bets containing the same selections, including where placed in a series of bets.

 

21.4.     A bet will not be taken, if a maximum winning could be reached with it, which guarantees the fairness of [OperaitingCompany].

 

21.5.     If the Player has placed several identical bets (single bets or combination bets, single or multiple) and the winnings exceed Karamba's limits, Aspire Global International LTD reserves the right to reduce the stakes that the Player has placed on these bets so that the winnings are within Aspire Global International LTD's limits.

 

21.6.    The maximum total winnings to any customer on any calendar month for bets placed with Aspire Global International LTD is £65,000.00 or equivalent (hereafter the “Maximum Monthly Payout”.

 

22.        Fraud and Collusion:

22. 1.    A number of bets may be treated as being one when a Customer places multiple copies of the same bet. When this occurs all bets may be voided apart from the first bet struck. A number of bets that contain the same single selection may be treated as being one. When this occurs all bets may be voided apart from the first bet struck. An example would be where 1 particular selection is repeatedly included in multiple bets involving other short-priced selections.

 

22. 2.       Where there is evidence of a series of bets each containing the same (or very similar) selection(s) having been placed by or for the same individual or syndicate or individuals, Aspire Global International LTD reserves the right to make bets void and suspend relevant accounts. This rule applies to both settled and unsettled bets.

 

22. 3.       If you have played in a professional capacity, or in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections; in this instance we further reserve the right, at our sole discretion, to restrict the total maximum pay out for the combined total of any such bets, to the equivalent of the Maximum Daily Payout limit permitted for a single Customer (as outlined at section 21 above). Aspire Global International LTD is for sole use on an individual basis and for personal entertainment only.

 

22 4.     Aspire Global International LTD allows only one account per person. Any subsequent accounts opened under the same postcode/personal details/IP address that are found to be related to any existing account may be closed immediately and any bets will be voided at Aspire Global International LTD's discretion. Aspire Global International LTD reserves the right to reclaim any winnings attained by these means and we reserve the right to withhold all or part of your balance and/or recover from your account deposits, pay outs, bonuses, any winnings that are attained by these means.

 

PLEASE PRINT AND RETAIN A HARD COPY OF THIS AGREEMENT FOR YOUR RECORDS.

 

Version 251

Updated on 2018.11.15

 

If you are resident in the United Kingdom

1. Age Verification: If your age is not successfully verified within 72 hours of your first deposit with the Company: (i) your account will be frozen; (ii) no further gambling will be permitted until We have successfully verified your age. In addition, We may withhold any funds in your account until your age is successfully verified. If on completion of the age verification process you are shown to be underage, We will return to you your original deposit amount but no winnings shall be paid to you.

 

2. Self-Exclusion:

You may at your discretion choose to exclude yourself from using The Company Services for a definite or an indefinite period. In order to block your access to The Company Services you may send an email to care@Karamba.com ;

 

THE COOLING OFF FEATURE IS NOT INTENDED FOR YOUR USE. YOU MAY AVAIL YOURSELF OF THE SELF EXCLUDE OPTIONS AVAILABLE TO YOU.

 

For further information please see our Responsible Gaming Policy

 

3. Insolvency: Any funds you deposit with the Company are held in a bank account in the name of the Company (the “Company Account”) which is separate from Our corporate funds. This will not provide complete protection for Your funds if the Company becomes insolvent. If the Company become insolvent and be put into liquidation, its assets and liabilities (including those in the Company Account) shall be handled in accordance with the laws of Malta.

 

The above measures for the protection of customer funds protection measures meet the "Basic Level" of the UK Gambling Commission's customer funds rating system. For more information about the protection of customer funds please see the UK Gambling Commission website here

 

4. Complaint/Disputes:

 

If You have a complaint, You can contact us on: http://Karamba.com/ContactUsMail.aspx We will use best efforts to resolve a reported matter promptly. Complaints will be escalated internally according to the urgency and nature of the complaint, and once a solution has been identified it will be made known to You immediately. If for some reason You are not satisfied with the resolution of Your complaint by Us within 8 weeks off us having received Your complaint and where You have cooperated with us in relation to the complaints process in a timely manner, you may refer the dispute free of charge to the Independent Betting Adjudication Service (IBAS). Where you refer your claim to IBAS you should do so promptly. More information regarding IBAS's dispute resolution services can be found at www.ibas-uk.com. For an adjudication form please send an email to: ibas-uk.com/adjudicationForm

Please note that you can file your complaint via the European Commission's Online Dispute Resolution Platform available at europa.eu/consumers/odr.

 

5. Governing Law and Jurisdiction:

If you are resident in the UK, the English courts will normally have jurisdiction over any claim arising from, or related to, this Agreement.

 

6. Placement of Bets:

Where You place a bet on a sport which is regulated by a sports governing body included in Part 3 Schedule 6 of the Gambling Act 2005 or published on the Great Britain Gambling Commission's website (each a “Sports Governing Body”), in order for Your bet to be accepted as a valid bet by Us, You must not be in breach of any rules concerning irregular and/or suspicious betting or misuse of information relating to: (i) the applicable Sports Governing Body; (ii) any other professional body of which You are a member of; or (iii) Your employers. If We suspect You are in breach of the foregoing, we reserve the right to void the relevant bet.

 

 

 

Hopa Full T&Cs

 

Terms and Conditions – £500 Welcome package + 100 Spins

 

New depositing players only.

Min. deposit: 10 GBP. Max. bonus varies per deposit (see below). Welcome package includes 3 deposit bonuses as follows:

* 1st deposit: 100% Bonus up to £50.

* 2nd deposit: 25% Bonus up to £200.

* 3rd deposit: 50% Bonus up to £250.

* In addition to deposit bonuses you are also eligible for 100 spins, 20 spins will be issued upon login, at 12.00 PM every day for 5 days from your first deposit. Unused free spins expire 24hrs after being issued. Spins are available on several games. All bonus money will expire 21 days after being awarded to you. Winnings won with spins that require deposit, have to be wagered 35x. Bonuses that require deposit, have to be wagered 35x. Bets on different games contribute differently to the compliance of the wagering requirements: Wagering, Bonus Policy

General bonus terms and conditions applies for terms that aren't specified here. This offer is available to players residing in United Kingdom only. Hopa reserves the rights to change or cancel any offer at any time and for any reason.

 

Deposits may be withdrawn before a player’s wagering requirements have been fulfilled. However, if this occurs, all bonuses and winnings will be voided/removed from the player’s account. Players must contact support in order to withdraw their deposit. Winnings received through the use of the free bonus (no deposit) or free spins shall not exceed £100. Maximum winnings from free bonus (no deposit) is limited to £100. Winnings received through the use of the free bonus (no deposit) are considered as bonus, and as such must be wagered 50 times before withdrawal may be made.

 

When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than £4 or £0.50 per line, or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. In addition, if a player deposited with Skrill or Neteller and placed single bets equal to or greater than £2.50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. If the player placed bets on any of the games which contribute 0% to the wagering requirement (see list) or on Sport betting before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of a player’s original deposit from a player’s withdrawal.

 

Copyright 2016- All Rights Reserved. Hopa.com is a brand owned by ASG Technologies Ltd, a company incorporated under the laws of British Virgin Islands. The games on this website are powered and operated by Aspire Global International LTD., a Malta based company with registration number C42296 and having registered office at 135, High street, Sliema SLM 1549, Malta, which is a fully licensed operator under the Remote Gaming Regulations of Malta MGA/B2C/148/2007 issued on the 17 August 2009 (this license incorporates the previous licenses held by the Company and list the old license numbers with their license dates) and regulated by the Malta Gaming Authority. In Great Britain only, the games on this website are operated by AG Communications Limited, a Malta based company with registration number C48328 and having registered office at 135, High street, Sliema SLM 1549, Malta, which is licensed and regulated by the United Kingdom Gambling Commission (Remote Gaming License Number 000-039483-R-319409-001). The games offered by isoftbet are approved and licensed by Alderney Gambling Control Commission, license number: 117C2.

The current status of operators license can be found at : Gambling Commission

 

Gambling can be addictive, please play responsibly

 

 

 

TERMS OF SERVICE / END USER LICENSE AGREEMENT

 

Hopa is a brand owned by ASG Technologies Ltd, a company incorporated under the laws of British Virgin Islands. The games on this website are powered and operated by Aspire Global International LTD

Aspire Global International LTD (or "The Company") is a company registered in Malta for the purposes of operating online games and mobile application games with registration number C42296 and registered office at 135 High Street Sliema Malta. The Company is licensed and regulated by the Malta Gaming Authority under the license no. MGA/B2C/148/2007 issued on the 17 August 2009 (this license incorporates the previous licenses held by the Company and list the old license numbers with their license dates). The Company provides online and mobile gaming services to You (the "Company The Company Services") subject to the following terms and conditions contained within this end user license agreement (the "Agreement") which should be read carefully by You in its entirety prior to Your use of the Company Services or products. Please note that the Agreement constitutes a legally binding agreement between You and the Company. By registering with The Company and/or by using The Company's Services, You agree to be bound by this Agreement in its entirety and without reservation. If You do not agree to any of the provisions of this Agreement You should immediately stop using The Company Services and remove the RVG Games from your computer and mobile device.

 

Please note:

(i)

If You play in the United Kingdom (the "UK"), the contracting entity with respect to the Agreement is AG Communications LTD. and the terms under the heading ‘If you are resident in the United Kingdom) below (the “UK Terms”) shall apply to You in addition to the rest of these Terms of Service. If there is any contradiction between the UK Terms and the other Terms of Service, the UK Terms shall apply to the extent of that contradiction;

 

(ii)

If you have opened an account with The company before November 1, 2014 the Agreement is hereby assigned and transferred from The Company to AG Communications Ltd.

 

In both such instances any references in the User Agreement to the The Company shall be read as a reference to AG Communications Ltd.; and

 

(iii)

AG Communications LTD. is a company registered in Malta for the purposes of operating online games and mobile application games with registration number C48328 and registered office at 135 High Street Sliema Malta and is licensed and regulated for by the UK Gambling Commission under the provisions of the UK Gambling Act 2005 with license number 000-039483-R-319409-001.

 

In addition to the terms and conditions of this Agreement, please review Our Privacy and Cookie Policy , Responsible Gaming Policy , Fair Play Policy , Cash Out Policy , and Bonus Policy , as well as other rules, policies, and terms and conditions relating to the games and promotions posted on Our Website and/or on Our Mobile Application(s), which are incorporated herein by reference, together with such other policies of which You may be notified of by Us in advance time to time.

 

Definitions

 

In this Agreement unless the context clearly indicates otherwise:

 

Free Practice Play    shall mean a play mode allowing a Player Account holder to play the RVG Games using the The Company Services for practice purposes. Playing in practice mode involves no betting of actual funds and entails no ability to win or lose any such funds, but is however subject to the same Player rules as Real Money Play;

RVG Game(s)    shall mean Free Practice Play and/or Real Money Play game(s) which can be played by Players holding a valid Player Account via our Website(s);

Game Procedures    shall mean any procedures or conditions issued by The Company in addition to this Agreement which apply only to a particular Free Practice Play and/or Real Money Play RVG Game;

Games Rules    shall mean the rules governing all Free Practice Play and Real Money Play games using the The Company Services including all relevant sections of this Agreement and as shown on the Game Procedures of each relevant RVG Game;

Interactive System    shall mean the software used by the The Company Services to activate and govern the outcome of Free Practice Play and Real Money Play games offered by the The Company Services;

Mobile Application(s)    shall mean any mobile application owned, operated, affiliated or hosted by The Company and any program or data file or any other content derived there from, that is required to be accessed or otherwise utilized by You enabling You to participate in the RVG Games for Free Practice Play and Real Money Play;

The Company Services    shall mean The Company.'s internet gaming system on the Website(s) and/or on Mobile Application(s), including related services and gaming activities, all as offered and listed on various Website(s) and/or on Mobile Application(s);

Play    shall mean any real money purchase of one of our RVG Games for the purpose of betting online;

Player    shall mean any person over the age of eighteen holding a valid Player Account with The Company for the purpose of betting online;

Player Account    shall mean a personal account opened by an individual, solely for such individual, and maintained with Us to enable that person to play RVG Games using the The Company Services both for Practice Play Games and Real Money Games;

Real Money Play    consists of a play mode allowing a Player Account holder to play the RVG Games using The Company Services which involves the betting of actual funds and the possibility of winning and losing such funds;

RVG    shall mean any individual offer to place a bet using The Company Services by purchasing a random value generated representation;

RVG Game(s)    shall mean Free Practice Play and/or Real Money Play game(s) which can be played by Players holding a valid Player Account via The Company Services;

Us, We or Our    shall refer to The Company, and/or any subsidiaries, affiliates, directors, officers, employees of Aspire Global International LTD.

The Company's Partners    Shall refer to any affiliates, agents, contractors and/or business partners of The Company, including White Label Partners;

User Name and Password    shall mean the Username and Password which you choose when You register to use The Company Services which is personal and may only be used by you for Free Practice Play Games and Real Money Play Games;

Website    shall mean any website owned, operated, affiliated or hosted by The Company and any program or data file or any other content derived there from, that is required to be accessed or otherwise utilized by you enabling you to participate in the RVG Games for Free Practice Play and Real Money Play;

White Label Partner    shall mean an entity which is an owner of an Internet site and/or mobile device company which provides certain functions, such as marketing and promotion, in connection with The Company Services.

You, Your or User    shall refer to the user of The Company Services for Free Practice Play and/or Real Money Play games.

 

Legal Compliance

 

2.1    The availability of The Company Services does not construe an offer or invitation by Us to use The Company Services if you reside in a country or region in which such use is currently forbidden by law, or within any jurisdiction where The Company, in its sole discretion, elects not to offer The Company Services.

2.2    You accept sole responsibility for determining whether Your use of The Company Services is legal in the country/region where You live and/or in any country/region where You log on to use The Company Services.The Company shall not be responsible for any illegal or unauthorized use of the The Company Services by You as We are unable to verify the legality of use in each jurisdiction and it is Your sole responsibility to verify the legality of using The Company Services prior to logging on to The Company Services. Please consult legal counsel in the applicable jurisdiction if You have any doubts about the legality of Your use of The Company Services under the laws of any jurisdiction that applies to You.

2.3    If you are playing from the Netherlands, you are not entitled for promotional bonuses.

2.4    By law, You may only use the Services if you are eighteen (18) years old, or of legal age as determined by the laws of the country where you live which shall only be valid if the age of majority in your jurisdiction is eighteen (18) years or higher ("Legally of Age"). We reserves the right to withhold any funds in Your account until your age is verified. If You are not Legally of Age and You use the Services for Real Money Play whilst you are in the UK, You are committing a criminal offense.

2.5    We reserve the right at any time to request from You evidence of age in order to ensure that minors are not using The Company Services. We further reserve the right to suspend or cancel Your Player Account and exclude You, temporarily or permanently, from using The Company Services if satisfactory proof of age is not provided or if We suspect that you are underage and such satisfactory proof is not provided by You within five (5) days of our requesting such proof, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal. We further reserve the right to refuse and/or limit bets and/or wagers. If You are resident in the UK, please see the UK Terms for information on how We handle Your Player Account whilst We are verifying Your age.

2.6    During their engagement period and for a period of 24 months thereafter, no officer, director, employee, consultant or agent of The Company or any of its affiliated companies or its suppliers, vendors or White Label Partners is permitted to use The Company Services directly or indirectly, nor is any supplier or vendor. This restriction also applies to relatives of such persons and for this purpose 'relative' includes, but is not limited to, any of a spouse, partner, parent, child or sibling.

 

Intellectual Property Rights

 

3.1    For the avoidance of any doubt, The Company is the owner or licensee of the copyright, trademarks and other intellectual property rights and/or the Interactive System and the RVG Games offered via The Company Services. Players and prospective Players acquire no rights therein by using The Company Services. In addition, other content related to The Company Services, including, but not limited to, the software, images, pictures, graphics, photographs, animations, videos, music, audio and text (the "Site and Mobile Content") belong to The Company or one of its companies and/or its licensors and is protected by copyright and/or other intellectual property, or other rights. Players and prospective Players acknowledge and agree that they are only permitted to use The Company Services as expressly set out in this Agreement and such Players and prospective Players obtain no rights in the Site and Mobile Content, or any part thereof. Under no circumstances You may use the Site and Mobile Content without The Company's prior written consent.

3.2    All content and use of The Company Services is for personal, non-commercial use only. All other use is strictly prohibited and You will be solely liable for any damages, costs or expenses arising out of or in connection with the commission of any prohibited activities.

 

Use of Player Accounts

 

In order to login and play RVG Games via The Company Services, whether for Free Practice Play or for Real Money Play, you will have to open a Player Account which will constitute Your Company identification thereafter for as long as You use The Company Services.

 

4.1    By personally opening a Player Account You hereby confirm and acknowledge that:

 

4.1.1    You are at least 18 years of age or such higher minimum legal age of majority as stipulated in the laws of jurisdiction applicable to You and, under the laws applicable to You.

4.1.2    You have to provide all necessary details to open a Player Account, which shall include, name, address, contact email and/or personal telephone number. The details submitted by you in the registration forms are correct, true and complete. It is Your responsibility to update Your Player Account of any changes to Your registration details. You hereby expressly consent that We may, at our own discretion, disclose some or all of the details submitted to Us via The Company Services to the Company's – partners for the purposes of carrying out various functions required for delivery of The Company Services, including for the purposes of verification and authentication of Your personal details, as well as for the purposes of communicating to You promotional material and information relating to The Company’s and The Company Partners’ products and services. Please see Our Privacy Policy for further details, which you hereby accept. Should any of the information that You provide to Us be untrue, inaccurate, misleading or otherwise incomplete, You will be in breach of contract and We reserve the right to terminate Your Player Account immediately and/or prevent You from using The Company Services, in addition to any other action that We may choose to take.

4.1.3    Your Company Player Account is for Your personal use only and funds deposited into your Player Account may only be used to play via The Company Services. Verifications procedures will be carried out when you deposit funds in your Account. You may not use Your Player Account on behalf of another person. You may only create one Player Account with The Company and shall only use The Company Services using such single Player Account. Any use of Your Player Account is strictly for Your own private purposes. We take absolutely no responsibility for any third party accessing Your Player Account and We shall not be liable for any losses incurred by You as a result of such an event. Any activation of Your Player Account while using the correct Password and Username will be considered by Us as a valid entry by You into Your Player Account. Should You become aware of any unauthorized use of Your Player Account You are obligated to immediately notify us and we will suspend your Player Account pending further investigation of such unauthorized use.

4.1.4    Any funds held in your Player Account do not accrue interest. You will not be able to place any bets using The Company Services in an amount greater than the total amount of money in Your Player Account. You shall not treat The Company as a financial institution.

4.1.5    You are fully responsible for paying all monies owed to The Company. You agree not to make any chargebacks, and/or deny or reverse any payment made by You in respect of The Company Services. You will reimburse Us for any chargebacks, denial or reversal of payments You make and any losses suffered by Us as a consequence.

4.1.6    You do not already have an existing Player Account with Aspire Global International LTD in Your name and/or You are not using The Company Services through someone else's Player Account using Your credit card information. Should You attempt to open more than one Player Account, under Your own name or under any other name, or should you attempt to use The Company Services by means of any other person's account, We will be entitled to immediately close all Your accounts, retain all monies in such accounts and bar You from future use of The Company Services.

4.1.7    You fully understand the methods, rules and procedures of The Company Services and Internet gambling in general. You understand that it is your responsibility to ensure the details of bets and games are correct. You will not commit any acts or display any conduct that damages the reputation of The Company.

4.1.8    You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable on any winnings paid to You.

4.1.9    You are solely responsible for any telecommunications networks and Internet access services and other consents and permissions required in connection with Your use of The Company Services.

4.1.10    You are not a resident of the United States of America.

4.2    You are responsible for maintaining the confidentiality of Your Player Account including Your Username and Password and for restricting access to Your computer, and You agree to accept responsibility for all activities that occur under Your Player Account. You must keep Your Username and Password confidential and You should not disclose them to any other individual. In order to keep Your Password and Username confidential, You should follow these security tips:

 

Never write or otherwise record Your Username or Password in a way that can be understood by someone else.

 

Never divulge Your Username and Password to any other individual.

 

Avoid Username and Password details that may be easy to guess such as birthdays/telephone numbers, spouses and/or children's names, etc.

 

Inform us immediately (by contacting Our support team) of any unauthorized access to Your Player Account or any suspicion that someone else knows Your Username and Password.

 

4.3    You shall be solely responsible for all transactions conducted in relation to your Player Account using your Username and Password. Every person who identifies himself/herself by entering Your correct Username and Password is assumed by Us to be You and all transactions where the Username and Password have been entered correctly will be regarded as valid and authorized by You.

4.4    The Company retains full authority over the issuing, maintenance, and closing of Player Accounts at The Company. However contractual obligations already made will be honored. The decision of The Company management as regards any aspect of a User's Player Account and use of The Company Services is final, binding and subject to the UK Terms shall not be open to review or appeal.

 

4.5.    Dormant Accounts:

 

4.5.1.    Starting 1 October 2016, if you are a UK resident and you have not logged in to your Player Account for six (6) consecutive months, then your Player Account will be considered as "dormant account" and We will charge a monthly maintenance fee that will be deducted from the balance of your account. Such fee being the higher of: (a) ten (10) percent of the then current balance of the account; or (b) GBP 5, until the balance of the account reaches zero.

4.5.2    Prior to 1 October 2016, if you are a UK resident and you have not logged in to your Player Account for twelve (12) consecutive months, then your Player Account will be considered as "dormant account" and We will charge a monthly maintenance fee that will be deducted from the balance of your account. Such fee being EUR 5 or equivalent, until the balance of the account reaches zero.

4.5.3    If you are a non-UK resident and have not logged in to Your Player Account for twelve (12) consecutive months then your Player Account will be considered a "dormant account" and We will charge a5€ monthly maintenance fee on the balance of such dormant account. If your Player Account remains dormant for more than thirty (30) months, We will remit Your Player Account balance (if any) to You, after deducting the necessary fees. If Your current location is unknown or You have failed to provide up to date means of making such remittance, the remaining funds (if any) shall be transferred to the Malta Gaming Authority (MGA).

4.5.4    For all players – the first monthly maintenance fee will be charged at the end of the last month after which your account became dormant. The monthly maintenance fee shall not be charged if there are no funds in the dormant account.

4.6    To recover funds from dormant or closed accounts, player can log in at any time and request withdrawal of any funds present in the account. Prior closing an account, WE ensure that all funds have been withdrawn. If the account is blocked due to fraud, and the account has a remaining balance, refunds will be issued on deposits made as winnings will be forfeited by a player who violates the terms of use and/or the bonus policy. If a player decides to exclude himself temporarily, and a balance is kept in the account, the funds will only be available to the player once the exclusion has ended. In case of permanent exclusion, player will be advised to requires a cash-out as soon as the request is received.

4.7    It is your responsibility to make sure that you read and understand all the rules and procedures of the RVG Games on the Website(s) prior to playing Real Money Play games.

4.8    It is prohibited for you to transfer, sell and/or acquire player accounts to and from other players, and it is further prohibited to transfer funds amount player accounts.

4.9    You may close Your account at any time and We will return to You any and all funds from Your Player Account subject to the deduction of relevant withdrawal charges. To close Your Player Account You should contact customer support in written form. The effective closure of the Account will correspond to the termination of the T&C. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the Player shall indicate it. The method of repayment will be at our absolute discretion All Retention procedures need to be reviewed and considered. Any depositing player who asks to close his account will be subjected to retention attempts. Retention procedure include contacting You through different channels for clarifying the reason for the request and specific treatment in order to solve possible problems to improve the customer satisfaction.

4.10    You may at your discretion choose to exclude yourself from using The Company for a definite or an indefinite period. In order to block your access to The Company Services you may send an email to care@Hopa.com; or unless you are resident in the UK, you may use the cooling off period function where you can suspend your account. IF YOU ARE A UK PLAYER, THE BELOW SELF _EXCLUSION TERMS, UNDER THE HEADING 'IF YOU ARE RESIDENT IN THE UNITED KINGDOM', WILL APPLY. For further information please see our Responsible Gaming Policy .

4.11    You may also choose to impose a ceiling on the maximum losses, maximum wagers and/or maximum time per session

 

Security Measures

 

The Company Interactive System is a secured environment which only allows a Player to access The Company Services if such Player has passed through our secured networks which use state of the art encryption for Username and Password data. You will not be able to access The Company Services without passing through our customer security login process, and any Player who bypasses our Interactive System shall be prosecuted to the full extent of the law.

 

Prohibited Uses of The Company Services

 

6.1    You hereby confirm and acknowledge that:

 

6.1.1    You are not depositing funds originating from criminal and/or un-authorized activities.

6.1.2    You are not otherwise conducting criminal activities and/or intending to utilize your Player Account in connection with such activities.

6.1.3    You are not using or intending to use or intending to allow any other person to use your Player Account in relation to The Company Services for any prohibited or unlawful activity, including but not limited to, fraud or money laundering, under the laws of your jurisdiction or any other applicable laws in any other jurisdiction.

6.1.4    The credit/debit card details, or those of any other means of payment used to deposit funds in Your Player Account, given by You when you register to use The Company Services, are those of the registered Player Account holder and such cards are not stolen or reported lost. Without derogating from the aforementioned, should You use a credit/debit card or any other form of payment which is not in Your private and personal name, We will presume that You have received complete and sufficient consent from the rightful owner and/or the person whom name is used on such payment instrument to make use of such payment instrument for the purposes herein, prior to Your engagement with Us.

6.1.5    You have not held a Player Account with Us that was terminated or suspended, and You have not notified Us, now or in the past, that You have a gambling addiction.

6.1.6    You shall not break in, access or attempt to break in to The Company Services. In any case of suspected break-in to The Company Services we shall immediately terminate Your Player Account, seize all funds available through that account pending our investigation, and notify the relevant authorities.

6.1.7    You shall not intentionally disconnect from a RVG Game while using The Company Services. If We determine, in Our sole discretion, that You are in breach of this clause, We may terminate Your access to The Company Services immediately and/or have Your Player Account blocked. If Your Player Account is terminated or blocked in such circumstances, We are under no obligation to refund You any funds that may be in Your Player Account.

6.1.8    You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties' participation in any of the Games.

6.2    If any suspicious, improper, fraudulent, or unlawful activities are attempted and/or performed through the use of The Company Services We will be entitled to terminate and/or block your Player Account and seize all funds available through that account. We also reserve the right to disclose any and all details of your Player Account to the relevant authorities.

6.3    Artificial Intelligence – Robots: You are not allowed to use any software program which, in our opinion, is endowed with artificial intelligence ("AI Software") in connection with your use of the Services. We constantly review the use of the Services in order to detect the use of AI Software and in the event that we deem it has been used we reserve the right to take any action we see fit, including immediately blocking access to the Services to the offending user, terminating such user's account and seizing all monies held in such account.

6.4    Should You suspect that any player using the Services is colluding with another player or cheating, please let the Company know via email to care@Hopa.com;

 

Currency and Payments

 

7.1    For the avoidance of doubt it is hereby declared that when referring to currency in this Agreement the currency stated shall either be Euro and/or any other currency accepted by Us and in accordance with the Player's choice of currency in his/her Players Account.

7.2    A Player holding a valid Player Account may cash out their winnings according to the cashout limits described in the cashout policy

7.3    You understand that all financial account transactions will be handled by Us, or third party electronic payment processors and/or financial institutions on Our behalf and checks on financial account transactions shall be done to prevent money laundering. To the extent that they do not conflict with the terms of this Agreement, You agree to be bound by the terms and conditions of such third party electronic payment processors and/or financial institutions. We reserve the right to run credit checks with third parties using the information submitted to Us by You through the opening of the Player Account or by any other means.

7.4    We reserve the right to refuse accepting and paying through any means of payment, such as certain credit cards, personal checks, electronic wallets and any other types of payment methods. We reserve the right to credit You back using the same method as You have previously deposited with, for as long as the method so used allows.

7.5    You understand that by accepting a bonus payment offered by Us to You, You are bound by the rules and regulations of Our Bonus Policy.

7.6    We may, at any time, set off any positive balances in Your Player Account against any amount owed by You to Us. By way of example, in the event that following the settlement of a bet in Your Player Account a resettlement is required, The Company shall be entitled to deduct from Your Player Account any required amount of money.

7.7    All payments into Your Player Account must be from a single payment source, such as a credit card, debit card or charge card, on which You are the named account holder. Deposit limits may apply depending on a number of parameters.

We reserve the right to charge you administrative fees during your deposits and withdrawals as shall be detailed in the "Cashier".

7.8    General Conditions of Use E-voucher applying to E-PRO solution (v2.2)

•    E-PRO is a payment solution providedby EMP Corp, an E-money agent, based on E-money and E-wallet.

•    E-PRO is an E-Voucher issued by EMP Corp, being resold by First Remit Limited (UK), a registered money service business with Her Majesty's Revenue and Customs certificate number 12679642 & fully authorizedby the UK Financial Conduct Authority (FCA) as a payments institution, with reference 622935.

•    E-Pro e-Vouchers resold by First Remit will show in your card statement as "Online Payment".

•    An E-VOUCHER, constituting electronic money, is generated in the event of an intervention by EMP Corp to pay for the services offered on the MERCHANT SITE.

•    If the payment service provider is EMP Corp, the transaction will result in the creation and purchase of electronic money issued by an E-money Issuer, to be used to credit an E-wallet.

 

Refund Policy

 

8.1    No refund can be completed for funds subject to wagering requirements or restrictions.

8.2    A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account.

8.3    If Your request for a refund or reverse transaction gives Us grounds to require further verification of Your identity in order to comply with Our legal and/or regulatory obligations or to prevent unlawful or fraudulent behaviour, We may withhold any refund or reverse transaction until Your identity has been verified in accordance with applicable law.

 

Such circumstances which may require Us to perform such further identity checks include (but are not necessarily limited to) where: (i) You request that a refund be made via a different payment than that used for making deposits to Your account; or (ii) there are reasonable grounds to suggest that a Player Account User has not set up the Player Account on his/her own behalf (and has done so on behalf of someone else, i.e. a third party).

 

When conducting the identity checks referred to in this Section [8.3], We shall require such additional verification as is permitted under applicable law to ensure that Our legal and regulatory obligations are satisfied.

 

In the event that You fail to satisfy Our requirements for further verification of Your identity, We shall take such steps as We are required to take to ensure that We comply with Our legal and regulatory obligations. This may require Us to refuse Your request for a refund or reverse transaction, close Your Account and could result in a forfeiture of funds. You may not be entitled to appeal such action, except where such right of appeal is required by applicable law in the country or state in which You live and this is not prevented by Our own legal and regulatory obligations.

8.4    Notwithstanding anything else in the Refund Policy, Bonus Policy, or any additional terms or rules which govern the provision of any gambling promotion to You, You shall not be prevented from withdrawing:

(i) Your deposit balance,

(ii) winnings from wagers made with funds in that deposit balance; and

(iii) winnings from any bonus which are not subject to wagering requirements or restrictions (or for which wagering requirements or restrictions have been satisfied),

except where We are required to prevent such withdrawal of funds in order to comply with Our legal and regulatory obligations (including anti-money laundering requirements).

 

Complaints

 

9.1    If You have a complaint, You can check the below link where you will find all the ways you can contact us on: http://Hopa.com/ContactUsMail.aspx

9.2    We will use best efforts to resolve a reported matter promptly. Complaints will be escalated internally according to the urgency and nature of the complaint, and once a solution has been identified it will be made known to You immediately.

9.3    If You have a query with regard to any transaction, You may also contact Us with details of the query. We will review any queried or disputed transactions. Our judgment is final subject to the UK Terms).

9.4    If for some reason You are not satisfied with the resolution of Your complaint by Us, You can complain to the Malta Gaming Authority:

Address: Suite 1, Level 3, TG Complex, Brewery Street, Mriehel, Birkirkara BKR 3000, Malta

Telephone Number: +356 21316590/1/3/4

Email: support.mga@mga.org.mt

9.5    If You are resident in the UK, please see the UK Terms for more information on how You can make a complaint.

9.6    If you are playing from the European Union, you can refer any dispute you have in connection to the services provided by the Company through the European Commission's Online Dispute Resolution Platform available at europa.eu/consumers/odr.

 

NO WARRANTY

 

THE RVG GAME, INTERACTIVE SYSTEM, AND THE SITE AND MOBILE CONTENT ARE PROVIDED "AS IS". WE MAKE NO WARRANTY OR REPRESENTATION, WHETHER EXPRESS OR IMPLIED (WHETHER BY LAW, STATUTE, OR OTHERWISE), INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, COMPLETENESS OR ACCURACY OF THE RVG GAME, INTERACTIVE SYSTEM, OR THE SITE AND MOBILE CONTENT, OR INFRINGEMENT OF APPLICABLE LAWS AND REGULATION.

 

WE MAKE NO WARRANTY THAT THE RVG GAME, INTERACTIVE SYSTEM, AND THE SITE AND MOBILE CONTENT WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SOFTWARE OR THE SERVER, OR THE MOBILE DEVICE, THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR BUGS OR REPRESENTS THE FULL FUNCTIONALITY, ACCURACY, RELIABILITY OF THE MATERIALS OR AS TO RESULTS OR THE ACCURACY OF ANY INFORMATION OBTAINED BY YOU THROUGH THE COMPANY SERVICES.

 

IN THE EVENT OF SYSTEMS OR COMMUNICATIONS ERRORS, BUGS OR VIRUSES RELATING TO ACCOUNT SETTLEMENT OR OTHER ELEMENTS OF THE COMPANY SERVICES OR RESULTING IN LOSS OF DATA BY YOU OR ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT OR SOFTWARE, OR MOBILE DEVICE, WE SHALL IN NO WAY BE LIABLE TO YOU AND WE RESERVE THE RIGHT TO VOID ALL RVG GAMES IN QUESTION AND TAKE ANY OTHER ACTION TO CORRECT SUCH ERRORS SAVE THAT WE ARE NOT REQUIRED TO PROVIDE ANY BACK UP NETWORK AND/OR SYSTEMS OR SIMILAR SERVICES.

 

WE SHALL NOT BE LIABLE FOR ANY ACTS OR OMISSIONS MADE BY YOUR INTERNET SERVICE PROVIDER, OR MOBILE DEVICE COMPANY, OR OTHER THIRD PARTY WITH WHOM YOU HAVE CONTRACTED TO GAIN ACCESS TO THE SERVER THAT HOSTS THE COMPANY SERVICES.

 

Limitation of Liability

 

11.1    You hereby acknowledge and agree that betting might result in losing monies and that all losses incurred by You as a result of betting via The Company Services will be Your sole responsibility

11.2    Your decision to use The Company Services is made at your own discretion and risk.

11.3    We shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with Your use of The Company Services whether direct or indirect, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary or consequential loss (even where We have been notified by you of the possibility of such loss or damage).

11.4    We shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with Your use, of any link used in connection with The Company Services. We are not responsible for the content of any linked sites.

11.5    You confirm that We shall not be liable to you or any third party for any modification to, suspension of or discontinuance of The Company Services.

11.6    You agree that, in the event that the Interactive System or The Company Services fail to operate correctly as a result of, but not limited to, any delay or interruption in operation or transmission, any loss or corruption of data or communication or lines failure, any person's misuse of The Company Services or their contents or any error or omission in content or any other factors beyond Our control:

 

a.    The Company will not be responsible for any loss, including loss of winnings, that may result; and

b.    If any such errors result in an increase in winnings owed or paid to You, You shall not be entitled to the winnings falling within such increase. You shall immediately inform the Company of the error and shall repay any winnings credited to Your Player Account in error to The Company (as directed by The Company) or The Company may, at its discretion, deduct an amount equal to those winnings from Your Player Account or set off such amount against any money owed to You by The Company.

 

Miscarried and aborted games, Errors

 

12.1    In the event of a game malfunction all wagers are void.

12.2    In the event a game is started but miscarries because of a failure of the system, The Company shall refund the amount wagered in the game to You by crediting it to the Your Player Account or, if the account no longer exists, by paying it to You in an approved manner; and if You have an accrued credit at the time the game miscarried, credit to Your Player Account the monetary value of the credit or, if the account no longer exists, pay it to You in an approved manner.

12.3    If The Company mistakenly credits You with winnings that do not belong to You, whether due to a technical or human error or error in the published pay tables or gaming software, or otherwise, the amount will remain property of the Company and the amount will be transferred from Your Player Account. If prior to The Company becoming aware of the error You have withdrawn funds that do not belong to You, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by You to The Company. In the event of an incorrect crediting, You are obliged to notify The Company immediately by email.

 

Indemnity

 

13.1    You agree to fully indemnify, defend and hold Us, and Our officers, directors, employees, agents, contractors and suppliers, harmless, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of this Agreement by You, and any other liabilities arising out of Your use of The Company Services or use by any other person accessing The Company Services using Your User identification, whether such use is with or without Your knowledge and/or express authorization.

13.2    In addition to any other remedy available, if you breach any of these terms and conditions of this Agreement or The Company has reasonable grounds for suspecting that You have breached the terms and conditions of this Agreement, in addition to any other remedies available to The Company, Your winnings may be forfeited at the discretion of The Company and The Company may retain any positive balance then existing in Your Player Account on account of any damages or other amounts owed by You to The Company pending investigation and/or the conclusion of any legal proceedings. Failure to comply with this Agreement may also result in disqualification, Player Account closure and/or legal action being taken against You.

 

Changes to the Agreement

 

14.1    We reserve the right to change these Terms of Service, the Games Rules, Bonus Policy and Cash Out Policy at any time, so we encourage you to re-visit this page frequently to be updated of any amendments to these terms. We will provide prior notice to you through your account of substantial changes of these Terms of Service (and any related terms) and/or we will send you an e-mail regarding such changes to the e-mail address linked to your account. Such substantial changes will take effect seven (7) days after such notice was provided on any of the above mentioned methods. Otherwise, all other changes to these Terms of Service are effective as of the stated “Last Revised” date, and your continued use of the Services after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.

14.2    If you disagree with the changes made to this Agreement and/or to the Privacy Policy, the Games Rules, the Bonus Policy and the Cash Out Policy, you should immediately cease all activity in your Player Account including using The Company Services, close your Player Account and request that We unsubscribe you from all correspondence from The Company Services.

 

Chat Feature

 

15.1    As part of your use of The Company Services We may provide you with a chat facility which is moderated and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on such facility. Your use of the chat facility should be recreational and socializing purposes and is subject to the following rules:

 

15.1.1    You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity;

15.1.2    You shall not make statements that are abusive, defamatory or harassing or insulting to the operators of The Company Services;

15.1.3    You shall not make statements that advertise, promote or otherwise relate to any other online entities.

15.1.4    You shall not make statements about The Company, The Company Services, or any other Internet site(s) connected to The Company that are untrue and/or malicious and/or damaging to The Company.

15.1.5    You shall not collude through the chat rooms or separate chats.

15.2    In the event of Your breaching any of the above provisions relating to the chat facility, The Company shall have the right to immediately terminate Your Player Account. Upon such termination The Company shall refund to You any funds which may be in Your Player Account over and above any amount which may be owing to Us at such time (if any). The Chat room functionality may be removed by The Company should it be abused

 

PLEASE NOTE: When using the chat facility any personally identifiable information that You submit, can be read, collected, or used by The Company, and The Company is not and shall not be responsible for the personally identifiable information that You choose to submit via the chat facility.Suspicious chats will be reported to the appropriate authorities.

 

Miscellaneous

 

16.1    Before a prize will be paid on any winning RVG Game, it must be validated according to this Agreement and the rules and procedures set by The Company. We reserve the right to make the sole and final decision as to the RVG Game's winning status and Our decision will be final, binding and subject to the UK Terms not subject to appeal.

16.2    We may, at Our sole discretion, refuse to register and provide a Player Account to any individual or close a Player Account, and to limit or refuse a wager. Subject to the provisions of this Agreement, in the event a Player Account is closed or refused, We shall honor the contractual obligations already entered into.

16.3    By signing this Agreement and ticking the appropriate box upon registration You hereby agree to receive any communications or advertising from The Company regarding its services or products including by electronic mail and SMS. Should You wish to "opt-out" of receiving communication from us at any time please let us know by sending a blank message with the word "remove" to support@Hopa.com. Should You wish to "opt-out" of receiving SMS marketing messages communication from us at any time please let us know by replying "stopmessage" to any of our SMS sent to you.

16.4    We reserve the right to suspend, change, modify, add or remove any RVG Game(s) used by The Company Services without any prior notice to Our Players and with immediate effect. We shall not be liable for any loss suffered by You resulting from any changes made and You shall have no claims against The Company in such regard.

16.5    We reserve the right to offer, from time to time, bonuses and/or promotions and special offers and that any such offer will be subject to its own rules and conditions. We reserve the right to withdraw any of these special offers and bonuses at any time. In the event that The Company believes a user of The Company Services is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by The Company, then The Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to The Company Services and/or block that user's Player Account. In addition, we The Company reserves the right to decline any pending cashout under these conditions.

16.6    You agree that We may, at our sole discretion, assign this Agreement, in whole or in part, to any third party or person upon prior notice to you, and you will be deemed as having given you to consent to such assignment if You continue using The Company Services following receipt of such notice.

16.7    You understand that you will receive electronic communications from us, posted via the Aspire Global International LTD Services and/or sent to you via e-mail. All such communications will be considered "in writing" and will be considered received by you after 4 business days, whether you have actually received them or not.

16.8    The enforceability or validity of any part of this Agreement shall not affect the validity and enforceability of the remainder of this Agreement.

16.9    This Agreement contains the entire agreement between You and Us relating to use of the Aspire Global International LTD Services.

16.10    This Agreement has been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of this Agreement and the English language version, the meaning of the English language version shall prevail.

16.11    No waiver by Us of any terms of this Agreement shall be construed as a waiver of any preceding or succeeding breach of any terms of this Agreement.

16.12    Unless otherwise expressly stated, nothing in this Agreement shall create or confer any rights or any other benefits to third parties.

16.13    Nothing in this Agreement shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between You and Us.

 

Governing law

 

This Agreement shall be governed by, and interpreted in accordance with, the laws of Malta and unless you are resident in the UK you irrevocably submit, for Our benefit, to the exclusive jurisdiction of the courts of Malta to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by, this Agreement or otherwise arising in connection with this Agreement.

 

This Agreement has been updated on 2018.10.22.

Version number 250.

 

PLEASE PRINT AND RETAIN A HARD COPY OF THIS AGREEMENT FOR YOUR RECORDS.

 

If you are resident in the United Kingdom

1. Age Verification: If your age is not successfully verified within 72 hours of your first deposit with the Company: (i) your account will be frozen; (ii) no further gambling will be permitted until We have successfully verified your age. In addition, We may withhold any funds in your account until your age is successfully verified. If on completion of the age verification process you are shown to be underage, We will return to you your original deposit amount but no winnings shall be paid to you.

 

2. Self-Exclusion:

You may at your discretion choose to exclude yourself from using The Company Services for a definite or an indefinite period. In order to block your access to The Company Services you may send an email to care@Hopa.com ;

 

THE COOLING OFF FEATURE IS NOT INTENDED FOR YOUR USE. YOU MAY AVAIL YOURSELF OF THE SELF EXCLUDE OPTIONS AVAILABLE TO YOU.

 

For further information please see our Responsible Gaming Policy

 

3. Insolvency: Any funds you deposit with the Company are held in a bank account in the name of the Company (the “Company Account”) which is separate from Our corporate funds. This will not provide complete protection for Your funds if the Company becomes insolvent. If the Company become insolvent and be put into liquidation, its assets and liabilities (including those in the Company Account) shall be handled in accordance with the laws of Malta.

 

The above measures for the protection of customer funds protection measures meet the "Basic Level" of the UK Gambling Commission's customer funds rating system. For more information about the protection of customer funds please see the UK Gambling Commission website here

4. Complaint/Disputes:

If You have a complaint, You can contact us on: http://Hopa.com/ContactUsMail.aspx We will use best efforts to resolve a reported matter promptly. Complaints will be escalated internally according to the urgency and nature of the complaint, and once a solution has been identified it will be made known to You immediately. If for some reason You are not satisfied with the resolution of Your complaint by Us within 8 weeks off us having received Your complaint and where You have cooperated with us in relation to the complaints process in a timely manner, you may refer the dispute free of charge to the Independent Betting Adjudication Service (IBAS). Where you refer your claim to IBAS you should do so promptly. More information regarding IBAS's dispute resolution services can be found at www.ibas-uk.com. For an adjudication form please send an email to: ibas-uk.com/adjudicationForm

Please note that you can file your complaint via the European Commission's Online Dispute Resolution Platform available at

 

Wink Slots Full T&Cs

 

Terms and Conditions – 100% up to £400 + 50 Free Spins

 

Terms and Conditions

The following are the terms and conditions of the "Wink Slots Welcome Package" promotion (the "Promotion") for www.winkslots.com (the “Website”). The Promotion is organized by the applicable Company (as defined in the Terms and Conditions) who is the operator of the Website.

Promotion Terms:

The promotion is valid until 31.12.2018 GMT.

Under the terms of this Promotion, eligible players are qualified to earn a games bonus and free spins on their first deposit with the Website, as follows:

Make their first deposit of £20 plus, using code BIGBONUS with the Website eligible players will earn: (i) 100% games bonus of their deposit up to a total maximum games bonus funds of £400, plus (ii) 50 free spins for use on the Kingdom of Cash slot game only.

The promo code BIGBONUS is only eligible to be used on the first deposit and is valid only once.

The bonus granted under this Promotion cannot be combined or added to any other offer separately promoted by the Company.

Games Bonus Terms:

The games bonus & winnings generated as a result of wagering games bonus funds will be credited in games bonus funds to your games bonus bankroll.

Funds won from a games bonus can be transferred to real cash up to the value of £400, plus the initial bonus amount granted.

In order to withdraw games bonus funds and any winnings connected with those games bonus funds, players must wager 30x times the amount of the games bonus funds. Only wagering with games bonus funds will count towards the wagering requirements.

Not all games contribute the same to the wagering requirements. The following is a list of contributions for each individual game type: Slots – 100%, PJPSlots – 100%, Arcade – 100%, ScratchCards – 100%, Keno- 100%, Hi-Lo- 0%, Roulette- 0%, LiveRoulette- 0%, Blackjack- 0%, LiveBlackjack – 0%, VideoPoker – 0%.

If you do request a withdrawal from your real money bankroll before fulfilling the above wagering requirement you will lose all games bonus funds and any winnings connected with those games bonus funds.

Wagering order: when playing a game, real money funds will always be used before games bonus funds.

Free Spins Terms:

Once players use all of their free spins, the total winning points that they have accumulated will be converted into a games bonus, as follows: Every 100 points won = £1 in games bonus funds (subject to the maximum winning amount set out below). Such winnings will be subject to the games bonus wagering requirements below.

Free Spins will be available for 7 days after they have been credited to your account, and any unused free spins will be removed from your account thereafter.

Free spins winnings are set at a minimum of £1, and are capped at a maximum winning amount of £13 in games bonus funds.

Free Spins winnings will be granted only after all of the free spins have been used.

General terms:

No-one under the age of 18 or the age of legal consent for engaging in the activities and games made available through the Website under the laws of any jurisdiction, whichever is higher, may participate in this Promotion.

For security and verification purposes, we reserve the right to limit participation in this Promotion to: (i) one per household; (ii) one per computer terminal; or (iii) one per mobile device.

You may be asked at any stage to provide the Company or a third party with satisfactory proof of age and/or identity. Failure to provide satisfactory proof of age and/or identity shall disqualify you from participation in the Promotion and/or receiving any of the bonuses granted under this Promotion.

You may only participate in the Promotion, if you have registered with the Website and have yet to deposit real money in your account with the Website.

We may alter these terms and conditions, including without limitation where required for security reasons, as a result of exceptional circumstances beyond our control or as a result of changes to applicable law or regulation.

Your deposit balance (defined as Transaction Balance under our Withdrawal Policy) is available for withdrawal at any time. General withdrawal terms apply. For further info see our Withdrawal Policy.

By participating in this Promotion each member agrees to these terms and conditions which govern the Promotion, along with the “Terms and Conditions” which include but is not limited to the "Bonus Policy".

Last updated on June 2018

 

 

 

Split Aces Full T&Cs

 

Terms and Conditions – 200% up to £1000 + 20 Free Spins

 

GENERAL TERMS & CONDITIONS

Foreword

By using and/or visiting any section of this website, or registering an account and clicking “I agree”, you acknowledge that you have read and agree to be bound by the:

 

GENERAL TERMS AND CONDITIONS – On this page

RULES OF THE GAMES -Click Here

PRIVACY POLICY -Click Here

RESPONSIBLE GAMING -Click Here

SECURITY POLICY-Click Here

WITHDRAWAL POLICY- Click Here

In addition, you also agree to be bound by any additional terms and conditions of promotions, bonuses and special offers which may be found on the Website or communicated to you from time to time.

 

If you do not agree with any of the terms of this Agreement, do not click “I agree”, do not continue to use the website, download, install or otherwise use the software, and remove the software from your computer.

 

Company Details

The Internet Site is owned and operated by Alpha Interactive Solutions (reg. nr. 135144), situated at Dr. M.J. Hugenholtzweg Z/N, UTS Gebouw, Curacao and its wholly owned subsidiary Ubiquin Limited (reg. nr. HE340780) situated at Voukourestiou, 25 NEPTUNE HOUSE, 1st floor, Flat/Office 11 3045, Limasol, Cyprus, hereinafter referred to as "Alpha Interactive".

 

The Site is operated under Master License No. 1668/JAZ, granted by the Government of Curacao.

 

Definitions

The following words and terms should be interpreted as follows, unless the context clearly implies otherwise.

 

“Us” and “We”: Alpha Interactive.

“Account”: a personal account opened by you on the Internet Site

“Client”, “You” or “Player”: the visitor who has registered with us on the site and in whose name an Account has been opened.

“Game(s)”: any games available on the Internet Site for the benefit of the Players.

“Governing Law” or “Applicable Law”: the Laws of Cyprus.

“Internet Site”: This website and all other websites connected to it or to the Software and accessible through links or other access paths and the services available through such sites.

“Regulatory Authority”: Curacao e-Gaming

“Relatives”: spouse, partner, parents, children and/or siblings.

“Software”:  the software licensed by us including all programs and databases and any other derived content, requiring download, whether accessible or otherwise used by you through the Internet Site and allowing you to participate in the online casino.

General Terms and Conditions

. General

. These T&Cs shall be the official source of reference for any complication/dispute related to the use of the Internet Site, our service or Software. All Games played on the Internet Site are duly subject to the rules as specified in these T&Cs.

. We reserve the right to suspend, add, end, amend and/or supplement these T&Cs from time to time as deemed appropriate. We are under no obligation to verify if all Clients use the Internet Site and/or the Software according to the updated rules of these T&Cs. The version posted on the Internet Site(s) is the effective version, and that which you should use as reference. It is your responsibility to inform yourself regarding the T&Cs, as well as being familiarized with the modifications that affect or will affect you.

. Should there be any discrepancy between the T&Cs in the English language version and the version in any other language, the English version will supersede.

. Eligibility

. You may only use the Website if you are the legal age according to the corresponding national legislation. In any event you may not use the Website if you are under 18 years of age.

. Registration is prohibited to residents of the USA, Turkey, Israel and Singapore as well as residents of any other country where prohibited by local laws. It is your responsibility to know whether the registration or use of an Account is allowed within your jurisdiction. We are under no obligation to refund any funds you may have wagered or won through such account.

. We reserve the right to prohibit persons from any jurisdiction from opening an Account with us.

. No employees, executives, managers, directors, consultants, agents, affiliated companies, providers or sellers of the Company, or anyone else having access to inside information, can participate in any of the Games during their term of employment and/or engagement. Relatives of these parties are not authorized to use the Software directly or indirectly, unless expressly allowed to play on the Internet Site by means of written authorization by us. If this clause is breached, we reserve the right to close the Account immediately and to cancel payment on any gain. This shall take place without any prejudice to the rights that the Company has against the breaching person in terms of the employment or any other contract between the same person and the Company.

. The Player acknowledges that some games may not be available in all countries. Games offered by NetEnt are not available in Belgium, France, Spain, Italy, Bulgaria, Canada, Denmark, Estonia, Mexico, Portugal, Romania, the United States of America, or the United Kingdom.

. Law applicable to Clients

. You understand and accept that we are unable to provide you with any legal advice or assurances and that it is your sole responsibility to ensure that at all times you comply with the laws that govern you and that you have the complete legal right to play the Games. Any participation in the Games is at your sole option, discretion and risk. By playing the Games, you acknowledge that you do not find the Games or any other services available on the Internet Site to be offensive, objectionable, unfair, or indecent in any way.

. Registering an account

. In order to place a real money bet via the Website, you must register an account on the website.

. When registering your Account, you will be asked to provide us with your personal information, including your name, date of birth, address, telephone number and email address; and a confirmation that you are over 18 years of age.

. You must maintain your account and keep your details up-to-date.

. You may only open an Account using your own name and personal details.

. You may only open one Account on the Internet Site. We reserve the right to close an Account at any time and to cancel all the transactions pertaining to any Client who has registered more than one Account in his own name or under different names. We reserve the right to block regular or tournament play and/or prize distribution should any evidence of multi-accounting arise.

. By registering an Account with us, you implicitly authorise us to process your personal data in compliance with the privacy laws in force in Cyprus. We assure you that your personal data is processed fairly, lawfully and in accordance with good practice and is only collected for the specific purposes of providing the services offered by the Company, in accordance with these Terms and Conditions.

. Verification

. You confirm that all information submitted to the Company is true, accurate, and complete. We reserve the right to cancel your registration and Account in the event that the information is found to be false, inaccurate, deceitful or incomplete.

. We have the right to take any measures and adopt any procedures to verify the identity of a Client.

. Misuse of the Internet Site

. The Internet Site may only be used for personal enjoyment, recreation and entertainment purposes. Any other use of the Internet Site is strictly prohibited.

. Funds deposited must be utilized for the playing of the Games and any suspicious activity on an Account could lead us to report you to the Regulatory Authority and any other relevant authorities, freeze the funds and close the Account.

. In the event of any misuse and/or abuse of the Internet Site and/or the Software, we reserve the right to close or block your Account until the matter is resolved.

. Use of the Internet Site for transmission, distribution, publication or storage of any material on or via the Internet Site which is in violation of any applicable law or regulation or any third party's rights is strictly prohibited. This includes (without limitation) the use of the Internet Site or the transmission, distribution, publication or storage of any material on or via the Internet Site in a matter or for a purpose which infringes copyright, trademark, trade secret or other intellectual property rights, is obscene or harmful to minors or constitutes an illegal act or harassment, is libelous or defamatory, violates any privacy or data protection laws, is fraudulent or breaches any exchange control or gambling law.

. If, in our sole determination, we find that you have cheated or attempted to defraud us or any other Client of any of the Games in any way including, but not limited to, game manipulation or payment fraud, or if we suspect you of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any charge-back or other reversal of a payment) or prohibited transaction (including money laundering), we reserves the right to suspend and/or close the Account and to share this information (together with your identity) to other online gaming internet sites, banks, credit card companies, and appropriate third parties.

. Money Laundering and Fraudulent Activity

. The Casino is fully committed to be vigilant and prevent money laundering and the financing of terrorism. We are also committed to our social duty to prevent serious crime and not to allow our systems to be abused in furtherance of these crimes.

. The Internet Site may only be used for lawful purposes, and may not be used for any illicit or fraudulent activity, or for any unlawful or fraudulent transaction, in accordance to the laws of all the relevant jurisdictions.

. You may not use the services offered by the Company in any way directly or indirectly associated with money laundering or the funding of terrorism. By opening an Account with us, you agree to abide by all the rules and regulations relating to Anti-Money Laundering that are in place in Curacao and throughout the EU. Where we know or suspect that a transaction may be related to money laundering or the funding of terrorism, we have the right to disclose details of such transaction to relevant bodies.

. You certify that the funds you deposit on the Internet Site are not from any illegal source or are the proceeds of crime.

. The Casino will:

i. take reasonable steps to establish the identity of any person for whom it is proposed to provide its service, as outlined in these Terms and Conditions.

ii. keep at all times a secure online list of all registered Players.

iii. retain identification and transactional documentation as defined in the laws regulations and guidance notes.

iv. examine with special attention, and to the extent possible, the background and purpose of any complex or large transactions and any transactions which are particularly likely, by their nature, to be related to money laundering or the funding of terrorism.

v. report any suspicion or knowledge of money laundering of terrorism financing to the relevant bodies.

vi. cooperate with all relevant administrative, enforcement and judicial authorities in their endeavour to prevent and detect criminal activity.

vii. not accept to open anonymous Accounts or Accounts in fictitious names such that the true beneficial owner is not known, and not accept a wager unless a User Account has been established in the name of the Player and there are adequate funds in the Account to cover the amount of the wager.

viii. not accept cash from Players.

ix. if it becomes aware that a person has provided false information when providing due diligence documents, not register such person. Where that person has already been registered, the Company shall immediately cancel that person’s registration as a Player with the company.

. You may be requested and agree to provide identifying personal documentation to aid the Casino in the fulfilment of its requirements. These documents include, but are not limited to a valid passport or other government issued identification document, proof of residence, and proof of ownership of financial accounts.

. Access to your account

. Access to your account will be by username and password, chosen by you on registering your Account.

. You are responsible for ensuring that your Login and Password details are kept confidential and not disclosed to anyone. Every person who identifies him/herself by entering your Username and Password is assumed by us to by you, and all transactions where the Username and Password was entered correctly will be regarded as valid. We will not be responsible for any third party access to your Account and under no circumstances shall we be liable for any losses incurred by you, or changes to your Account balance, as a result of misuse of your Username and Password.

. We are in no way responsible if the Client forgets, misplaces, or loses his Login and Password details, except as a result of an error on the part of the Company.

. Account Closure

. You are entitled to close your Account and terminate this Agreement at any time by contacting Support using the Contact Us page in the Help Center, or via email, and we will respond within a reasonable time. You will be responsible for activity on the Account until the closure has been finalized by us.

. In the event of cancellation of the Player’s Account, a Player shall be permitted to withdraw any balances exceeding withdrawal fees, in line with our Withdrawal policy.

. Inactive Accounts

. If you do not access your Account and do not place any cash wager for any consecutive period of 180 days, then after those 180 days your Account will be deemed 'Inactive'.

. Should your account become ‘Inactive’, an ‘Inactive Account Fee’ of €5 will be deducted from your Account every thirty days. This fee is subject to change.

. Before deducting the fee, we will use reasonable efforts to contact you and inform you that your account has Account have become inactive and that the Inactive Account Fee will be charged.

. We will stop deducting the Inactive Account Fee once your Account Balance reaches zero, or you if you reactivate your Account.

. Your Account Balance

. Your player account balance will be maintained in Euros (€). You will, however, be able to deposit using the currency of your choice, as supported by the Company at that time.

. Accounts do not accrue interest.

. Deposits

. You may fund your Account using the various payment methods offered by us at the time. We do not accept cash from Players.

. Internet gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to complete your deposit.

. Funds deposited in the Account shall be available for use within twenty four (24) hours from receipt of money (or earlier where possible). The twenty four (24) hour time frame specifically excludes the time that the financial institution, or other payment provider, take to process the transfer.

. We reserve the right to set a minimum and maximum amount of funds that can be deposited per transaction. Such amounts may be varied at our discretion.

. You may only use your own personal credit/debit card or other payment method to fund your Account. The name appearing on the credit cards, or registered on the payment accounts used for deposits or payouts must correspond to the name registered on your Account.

. You may choose to process your deposit in an alternative currency, as offered by the Company at the time. The Euro amount that will be credited to your account will be presented to you in the Cashier when requesting your deposit. The Euro amount will be based on the exchange rate offered by the Company at that time, and may contain a conversion fee. Should the exchange rate change between the time of opening the Cashier and submitting the deposit request, the actual Euro amount credited to your account will be calculated according to the exchange rate on the system at the time of submitting the deposit request.

. We reserve the right to request proof of payments to the Account at any moment.

. Withdrawals

. You may at any time request a payout from the existing balance of your Account in whole or in part provided that all payments have been confirmed and all amounts deposited, and all other terms and conditions have been met.

. Any expense related to withdrawal requests shall be charged to the receiver. For more information please see our Withdrawal Policy

. Withdrawal requests will be limited to a minimum of €100 per withdrawal request. Any request lower than this amount will be declined, and the funds will be returned to the player's balance. A player may then place a new withdrawal request in line with this limit.

. Withdrawal requests will be limited to a maximum of €5,000 per thirty (30) day period. Any requests exceeding these amount will be declined, and the funds will be returned to your Account balance. You may then place a new withdrawal request in-line with this limit.

. Should you place deposit limits on your account, any withdrawal request will be limited to five (5) times the deposit limit, and not exceed €5,000 per thirty (30) day period. Any requests exceeding this amount will be declined, and the funds will be returned to your Account balance. You may then place a new withdrawal request in-line with this limit.

If a player's accumulated deposit amount does not exceed €200, player will be entitled only up to X10 last deposit. This maximum payout will be enforced also in cases where the player made additional deposits which were deemed at the sole discretion of the Casino to have been made in order to exceed the €200 accumulated deposit amount.

. We maintain a target of five (5) working days for the processing of payouts but may not be held liable for a specific period of time in this regard.

. We reserve the right to decline a withdrawal request if verification has not been completed in full. This verification includes verification of your identity, age and location, and phone number. Verification may include requesting a copy of your identification document, utility bill, etc. In addition, we further reserve the right, at our sole discretion, to demand a notarized ID or any equivalent certified ID according to the applicable law of your jurisdiction.

. Payouts may only be made to an account registered to the owner of the Account, and must have the same name and address as it exists in our records.

. Payouts up until the amount of the deposits made on an account shall be made through the same route from which the funds originated with the exception of those cases where the payment method does not offer redirection of payouts to the same route. Any additional amounts will be processed to an account owned by the person registered on the Account. In some cases, at the discretion of the Company, the additional amount may be paid to the player through one of the deposit methods already used on the Account.

. In the cases where deposits were processed in an alternative currency, withdrawals may be processed as a combination of Euros and the deposit currency, depending on the deposit and withdrawal methods used. We reserve the right to deduct a small conversion fee for any withdrawals processed in an alternative currency.

. A three (3) percent administrative charge, with a minimum of five Euro (€5) shall be applied for payout requests referring to amounts deposited with us and which have not been used at least once for playing the Games.

. Any applicable taxes in relation to your winnings shall be your sole responsibility.

. In the event that a Client has increased his Account balance by sending a fax copy of the transfer receipt related to a postal money order or bank transfer, the date shown on the receipt must coincide with the payment date into our bank account otherwise it shall not be possible to withdraw any wins.

. Promotions and Bonuses

. Parts of the Internet Site may from time to time contain competitions, promotions or similar and related activities offered by us or by third parties, including bonus credits to your Account.

. Any specific additional terms and conditions for participation in any such competitions, promotions or similar and related activities will be specified on the relevant part of the Internet Site from time to time (“Bonus Terms & Conditions”), or provided to you by email. By entering or participating in the relevant competitions, promotions or similar and related activities, you agree to be bound by those Terms of Participation in addition to the General T&Cs. In the event of any conflict or inconsistency, the Terms of Participation will prevail. We specifically retain the right, at any time and without notice, to remove, alter or add competitions, promotions or similar and related activities on the Internet Site without responsibility towards the Player.

. You bind yourself not to abuse the ability of opening Accounts in order to benefit from bonus credits and other promotional offers that we may offer. We reserve the right, in case of abusive behaviour as related to bonus credits and/or to promotional offers by us, in our sole discretion, to rescind or block Accounts created to that end, as well as their transactions.

. Refunds

. We are under no obligation to refund a deposit. In cases where we do refund a deposit, we reserve the right to charge a refund fee of 5% of the refund amount, with a minimum of €5.

. Betting rules

. You must bet according to the specific rules of the game you are playing.

. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.

. "Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the deposit currently in play.

Using Martingale, double-up and similar systems and strategies.

. “Total bets” is defined as the sum of individual bets (lines, chips, hands, etc.) within a round, i.e., the total bet amount when clicking the “spin” or “play” or equivalent button.

. In cases where a bonus was received, additional betting rules may apply as defined by the General Bonus Terms & Conditions and Terms & Conditions of the specific bonus.

. Responsible Gaming

. For those customers who wish to restrict their gambling, we provide voluntary self-exclusion tools, which enable you to close your account or restrict your ability to place bets. If you require any information relating to this facility please contact Customer Support.

. We will endeavor to implement your request within a reasonable time period and to ensure compliance with your self-exclusion. However you accept that we have no responsibility or liability whatsoever if you continue gambling before your request has been implemented or you seek to use the Website and we fail to recognize or determine that.

. You acknowledge that exclusion and limits are set per account, and should you have accounts on more than one site owned by us, you must set the limits on each account.

. Game Cancellation

. We reserve the right to cancel any of the Games, whether before their start or during the continuance of such Game(s).

. If a Game is cancelled before the actual start of that Game is officially announced on the Internet Site, the Player’s buy-in and entry fee will be returned to the Player’s Account and the Player will be returned to his former status.

. If a Game is cancelled after the starting time of that Game but before the outcome is decided, (e.g. due to a technical failure or due to any other foreseen/unforeseen circumstances), whether or not within our control, the Player’s bet will be returned to the Account and the Account will be returned to its former status.

. Results of Games

. Once the Games have finished, their result cannot be changed or cancelled. We retain the right to accept, refuse or partially accept Game results.

. Winnings will be credited to the Account following confirmation of the final result.

. The printout of a Game that has been played is not considered to be a receipt of the winnings. A Game shall be considered as having been won if it is listed on our Server.

. In case of conflict between the result posted on the Internet Site and the result exposed in our Server, the result posted in our Server shall take precedence. The Client understands and agrees that we and our records shall be the final authority in determining the terms of his participation in the Games, the activity resulting from there and the circumstances in which they occurred. Hence, you understand and accept that the settlement of any conflict between the Client and us will be determined based on the records kept by the Company. Therefore any decision taken by the Company in this regard shall be final and binding.

. Complaints and Customer Support

. Players may address their complaints by contacting Support using the Contact Us page in the Help Center, or via email, and/or via Live Chat available on the Internet Site. We will do our utmost to resolve a reported complaint at its earliest. In order to optimize the quality of our services, your calls to our customer services may be recorded. While we will strive to do its best to provide the Player with any information he requires in an accurate manner, any information given shall be subject to this Agreement and/or any other terms, conditions or rules directly contained in E-mail format. In case of a contradiction between the information given by the customer support centre and the Agreement, the provisions contained in this Agreement shall prevail.

. Objection or complaints concerning the operation of Games have to be presented before the start of the Games.

. The Client is hereby acknowledging and accepting that any complaint or contest made by the Client more than 14 days after the date of finalisation of the transaction which is the subject of the complaint in question will not be taken into consideration, and shall have no value.

. We will not consider any claims or disputes on games to be valid unless said games are directly registered in the database files or records of the Company.

. We are in no way responsible for the investigation or the initiation of a complaint made by a Player against another Player for any reason, including but not limited to, the conditions in this Agreement.

. We in our sole discretion can decide to act against any person suspected of illicit actions or of wanting to violate the conditions of this Agreement.

. The Client may further address their complaints via E-mail to compliance@curacao-egaming.com.

. Errors

. Should funds be added to a Player’s Account in error, it is the Player’s responsibility to notify us of the error without delay. Any winnings subsequent to the error and prior to the notification of the Company, provided they are linked to such error, shall be deemed invalid and returned to us.

. Financial Information/Documents

. We hereby ensures the security of all financial information on the Client and financial documents whether relating indirectly or directly to the transactions affected between the Client and us or between us and the relevant tax authorities.

. Software, End-User License

. By playing on the Internet Site you are being granted a personal non-exclusive, non-transferable licence to use the Software, according to these T&Cs and including the clauses in this section.

. The Player shall not commit any act or adopt any kind of behaviour that could damage our reputation, and the Player acknowledges that the use of the Service and/or the Software is at his sole discretion and risk.

. We are committed to detecting and preventing the use of software programs which are designed to enable artificial intelligence ("AI Software") on the Internet Site such as, but not limited to, opponent-profiling, cheating software or anything else that we deem enables you to have an unfair advantage over other Players. The Player acknowledges that the Company will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a Player’s computer) and the Player agrees not to use any AI Software and/or any such programs.

. We reserve the right to cancel and block the Account of any Client who is suspected to have made use of the software programs mentioned in the immediately preceding clause.

. True Random Number Generator

. The Client accepts and agrees that the true random number generator ("TRNG") determines the outcome of every Game.

. Software Interruption

. In the event of any kind of Software interruption due to any type of problem, we reserve the exclusive right of requesting a screenshot.

. Website Interruption

. We reserve the right to suspend the services and the operation of the Internet Site for any reason including failure of the Internet Site due to viruses or bugs or other malfunction, installation of updates to the Internet Site and maintenance

. Disclaimer & Limitation of Liability Warranties, Representations and Disclaimers

. It is hereby being specified that we make no representation, pledge or warranty (either explicit or implicit, including but not limited to warranties for accuracy, fitness of purposes or non-infringement) that the content of these T&Cs is accurate and/or suitable for any particular purpose other than in so far as those warranties which cannot be expressly excluded under the governing law of these T&Cs.

. Use of this Internet Site is entirely at the Client’s risk. The Internet Site, its content and the system therein are provided on an ‘as is’ basis with no warranties, assurances, engagements, or any declaration, explicit or implied, legal or other. We hereby exclude all terms, conditions, and warranties explicit or implied, including but not limited to implied warranties, commercial conditions, and or matters of satisfactory quality, ability and adaptability to a specific end, completion or precision of services and of the Internet Site in respect to the failure to respect governing rules and laws.

. We do not guarantee that the services or the Internet Site are authorized, and that the operation will fully satisfy the Client, that it is entirely secure and exempt from error, that it is updated regularly, that any software defect is regularly corrected, that it is uninterrupted, that the services or the Internet Site are virus or bug free, or that they are continually operational, that they are adequate, that the material is reliable, or that all other information obtained by way of the service or that all results are adequate and reliable.

. Loss or Damage

. We are in no way responsible for any loss or damage, direct or indirect, that you or a third party might have suffered as a result of your use or the third party’s use of the Internet Site, including but not limited to damages caused by a commercial loss, a loss of benefits, a loss on anticipated profit, interruption of business, loss of commercial information, or any other pecuniary and or consecutive loss.

. Without limitation to the generality of the preceding clause, no responsibility is being acknowledged or accepted hereunder for, inter alia, the following matters:

I. mistake(s), misprint(s), misinterpretation(s), mishearing(s), misreading(s), mistranslation(s), spelling mistake(s), fault(s) in reading, transaction error(s), technical hazard(s), registration error(s), manifest error(s), Force(s) Majeure and/or any other similar mistake(s)/error(s).

II. Violation of the Company rules.

III. Criminal actions.

IV. Advice, in whichever form this is provided, provided by us.

V. Financial risk and loss, including, but not limited to variances in exchange rates.

VI. Legal actions and/or other remedies.

VII. Loss or damage that you or a third party might have suffered as a result of your use or their use of the Internet Site, its content or that of any link suggested by us.

VIII. Loss or damage that you or a third party might have suffered as a result of any modification, suspension or interruption of the Internet Site.

IX. Loss or damage, including but not limited to a loss of profit, as a result of improper functioning of the Internet Site, any delay, interruption, transmission, loss or corruption of data, improper functioning of the means of communication. In the event that the malfunction of the Internet Site results in profit, whether it be collected or credited to an Account, we reserve the right to claim all gains that you may have benefited from as a result of one of those malfunctions, and you would be obliged to immediately reimburse us the amount collected and to inform us of the malfunction. We reserve the right, at its sole discretion, of directly deducting from your Account an amount equal to that which you may have received in error.

X. Criminal use of the Internet Site or of its content by any person, of a defect, or omission or of any other factor beyond our control.

XI. Any use made of the Internet Site due to someone else accessing the private areas requiring Login and Password using a Client Login and Password details.

XII. In case of discrepancies in the systems or in the means of communication, due to viruses or bugs as it relates to the Account regulations or all other parameters that make up the Internet Site, any damage, costs, expenses, losses, or claims brought about by said discrepancies.

XIII. Any act or omission by an internet provider or of any other third party with whom you may have contracted in order to have access to our service and/or Internet Site. In case of litigation between the internet provider and yourself, we cannot be a party to the suit, and such suit shall in no way affect the Client’s obligations under this Agreement.

XIV. Any claim arising as a result of damages incurred by a Client due to the content of any material posted by another Client on the Internet Site.

XV. Any damage or loss suffered by the Client due to force majeure which is beyond our control.

. The Player shall hold the Company harmless against any and all costs, expenses, liabilities and/or damages arising as a result of the Player using the Internet Site, the Player using any of the materials obtained from the Internet Site, the Player’s participation in the Games, the Player’s acceptance of any prizes and/or winnings; and/or the Player’s use of the Software, whether this has been downloaded from the Internet Site or through any other means.

. The Player shall further hold the Company harmless against any costs, expenses, liabilities and/or damages arising as a result of any legal action taken by or against the Player due to his use of Internet Site, which actions may include, but not be limited to, actions due to the illegality of online wagering within the Player’s jurisdiction.

. Limitation of Liability before a Court of Law

. In the event that we are found liable in any way, by a Court of Law and/or a similar authority, with legal competence and/or jurisdiction over the Company, then our liability is limited to the amount of the net winnings, relating to the particular Client in that calendar year. Alternatively, when relevant and applicable, the amount recorded in the Account or the amount transferred into or out of the Account, whichever is the lesser.

. Term and Cancellation

. This Agreement is effective immediately after clicking on “I agree” and remains valid until it is cancelled in accordance to the conditions stated herein.

. You can cancel this Agreement at any time as provided in clauses under the condition that you have no outstanding amounts with us, for any reason. The cancellation of this Agreement becomes effective only after you have received a notification in writing from us confirming the cancellation. From the moment when this Agreement becomes invalid, you will no longer be authorized to use the service and the Software and to play the Games, and you are under the obligation to erase the Software from your computer and to destroy all documentation, related to the service or to the Software, under your possession, in your power or under your control.

. We are entitled to terminate this Agreement immediately on notice (or attempted notice) to the Client at the E-mail address that was provided to the Company.

. Immediately following the cancellation of this Agreement, by either party, we are bound to reimburse the integral amount indicated in the Client’s Account, only after the deduction of amounts owed to us, if any. Where we have terminated an Account as a result of a failed security review, any remaining balances in the Account are deemed to have been forfeited.

. The cancellation of this Agreement shall not be the cause of prejudice to any other right or engagement of either party with regards to any violation stated herein or any other violation.

. All existing obligations between the parties to this Agreement will be null and void after the cancellation of this Agreement, and for whatever reason, except if provided otherwise, under the reserved rights and obligations accepted prior to the cancellation.

. Miscellaneous Provisions, Intellectual Property

. The Internet Site is intended solely for personal and non-commercial use by Clients. In any event, no one is authorized to copy, modify, tamper with, distribute, transmit, display, reproduce, transfer, upload, download or otherwise alter the content of our Internet Site.

. Any unauthorized downloading or copying of any material contained in the Internet Site as well as the design of the Internet Site itself may be considered as a violation of applicable intellectual property rights within the European Union, Type of Relationship

. These T&Cs are not intended to create any partnership, agency or joint venture between the Company and the Clients.

. Breach of Agreement

. In accepting the terms of this Agreement, you are bound to integrally indemnify us, to defend us and to exonerate us, on demand of any complaint, responsibility, damage, loss, cost or expense, including, but not limited to, all legal or other fees that we shall bear as a result of breach of this Agreement, a violation of these T&Cs, laws, rules and or rights or of those of a third party, to any use of the service and/or Software with your Login and Password, whether it be with your knowledge or without it, as well as any acceptance of profit on your part.

. Without prejudice to the generality of the preceding clause should a claim be brought against us as a result of actions performed by you, you will indemnify and hold us harmless from and against all damages, losses and expenses of any kind related to such claim.

. If you fail to adhere to any of the conditions of this Agreement or if we reasonably suspect that you are failing to comply with any of the conditions of this Agreement, we reserve the right, and all remedies at its disposition, and at its sole discretion, to:

i. block all your Accounts and will have the right of bring a suit against you and at its sole discretion;

ii. withhold any deposits made by you and/or any winnings due to you by us;

iii. and take necessary action as is allowed by law to have the Company indemnified.

. Legal Compliance

. Clients are advised to comply with applicable legislation in the jurisdiction in which they are domiciled and/or resident. We accept no responsibility for any action taken by any authority against any Client.

. Law & Forum and/or community

. This Agreement shall be governed by and construed in accordance with the laws of the country of Cyprus without giving effect to conflicts of law principles. The parties submit to the exclusive jurisdiction of the Courts of Cyprusfor the settlement of any disputes arising out of or concerning this Agreement. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.

. Severability

. If any provision contained in these T&Cs shall be held by any Court of Law or other competent authority to be void or unenforceable in whole or in part, these T&Cs shall continue to be valid as to the other provisions thereof and the remainder of the affected provision.

. Headings and Interpretation

. Headings are intended for clarity and to facilitate reading of these T&Cs. They are not intended as a means of interpretation for the content of the paragraph that follows each heading. Headings are not intended to bind the Company in any manner whatsoever.

. Words in the singular mean and include the plural and vice versa. Words in the masculine mean and include the feminine and vice versa.

. Waiver

. Any waiver by the Company of any breach by any Client of any provision of these T&Cs shall not be considered as a waiver of any subsequent breach of the same or any other provision of these T&Cs.

This Agreement is considered signed and approved

By Ubiquin Limited And The Client

 

Royal Panda Full T&Cs

 

Terms and conditions – £100 Bonus + 10 Free Spins

 

Terms and conditions

Version: 1.17

Last update: 27-09-2018

 

General information

Please read carefully the following legally binding agreement (hereinafter ‘agreement’ or 'terms and conditions') between Royal Panda Limited under the brand name of Royal Panda and yourself (hereinafter ‘the player’ or 'player').

Royal Panda in these terms and conditions refers to Royal Panda Limited. Royal Panda Limited is incorporated with company registration number C58222 in Malta. Royal Panda has its registered office at Level 2, Tagliaferro Business Centre, High Street, c/w Gaiety Lane, Sliema SLM 1551, Malta.

With ‘site’ ‘website’ ‘the site’ or ‘the website’ these terms and conditions refer to www.royalpanda.com, all related URLs and any related sites on which the Royal Panda services are operated.

These terms and conditions constitute a binding agreement between the player and Royal Panda.

Royal Panda is licensed and regulated by the Malta Gaming Authority (MGA), and is incorporated under the corporate license of LeoVegas Gaming p.l.c. MGA/CRP/237/2013.

Royal Panda is also licensed and regulated in the United Kingdom by the Gambling Commission (GC), and has been awarded the following license: 000-039221-R-319351-011.

These terms and conditions come into force as soon as the player validates them by confirming he/she has read, understood and accepted them.

These terms and conditions and any dispute or claim arising out of or in connection with it or its subject matter, whether of a contractual or non-contractual nature, shall be governed by and construed in accordance with the laws of Malta.

The player must read these terms and conditions carefully before validating them. If the player does not agree with any provision of these terms and conditions the player must not use or continue to use the website.

Royal Panda’s terms and conditions may be amended from time to time. The player will be notified about possible amendments. The player must always re-confirm acceptance before amendments come into effect. The version number and the date of the last update at the top of this page provide the player with information about when the last amendments have been made.

These terms and conditions are published in several languages for information purposes. It is only the English version that is the legal basis of the relationship between the player and Royal Panda. In case of any discrepancy between a non-English version and the English version of these terms and conditions, the English version shall prevail.

Any reference to Royal Panda’s games in this agreement shall refer to random number generator casino games, live casino games and mobile casino games as may from time to time become available on www.royalpanda.com and related URLs, but may also include sports bets. Royal Panda reserves the right to add and remove games from the website at its own discretion. Any reference to Royal Panda’s event bets and event betting in this agreement shall refer to bets placed on the outcome of real events (“real event bets”) and outcomes on virtual events powered by random number generators (“virtual event bets”).

Playing at Royal Panda is for entertainment purposes only. No real money playing is required. The player may play games without betting money if he/she wishes. The player acknowledges that he/she does not find Royal Panda to be unfair or indecent.

There is a risk of losing money when playing for money at Royal Panda. Royal Panda has no responsibility for such losses.

The player agrees to indemnify, hold harmless and defend Royal Panda’s directors, partners, licensees, distributors, subsidiaries, employees, shareholders, agencies, against all claims, demands, liabilities, damages, losses, expenses and costs, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result of:

The player’s breach of this agreement, in whole or in part;

Violation by the player of any law or any third-party rights;

Use by the player of Royal Panda or use by any other person accessing Royal Panda using the player’s login credentials, with or without the player’s authorization.

Royal Panda is not liable for indirect or direct consequential damages arising out of the use of Royal Panda’s services. This applies also where Royal Panda has had prior knowledge of the possibility of such damages.

The division of these terms and conditions into sections and the insertion of headings are for convenience of reference only and shall not affect the interpretation of this agreement.

Royal Panda’s casino software is provided by Net Entertainment Malta Ltd., Evolution Gaming Limited, Microgaming Europe Limited, and NYX Interactive Malta Ltd. Royal Panda’s event betting software is provided by Soft Construct (Malta) Limited. The player hereby agrees not to circumvent in any way the intellectual property rights of Net Entertainment or Net Entertainment group companies. Nor shall the player circumvent in any way the intellectual property rights of Evolution or Evolution group companies, Microgaming or Microgaming group companies, NYX or NYX group companies, or Soft Construct or Soft Construct group companies.

If provisions in this agreement become or are illegal or unenforceable in any jurisdiction, it shall not affect the validity or enforceability in that jurisdiction of any other provision from this agreement. Any provision of this agreement that is illegal, invalid or unenforceable in any jurisdiction will be ineffective in that particular jurisdiction. The validity, legality or enforceability of that provision in other jurisdictions will not be affected.

Royal Panda does not pay interest on deposits, winnings or pay-outs. Royal Panda is not a financial institution and is therefore not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system.

Bonus scheme conditions and Loyal Panda

The player acknowledges and understands that additional terms and conditions exist with respect to:

The Loyal Panda program (loyalty program)

Bonuses and other promotions

Royal Panda reserves the right to withdraw the bonus and possible profits if any term of the promotion has been breached. The player can be held responsible for possible costs Royal Panda incurs due to the breach of the player.

All bonuses issued by Royal Panda cannot be paid out unless the wagering requirements have been met by the player.

The standard wagering requirement for bonus money is 35 times the bonus amount received when playing games. This may differ for specific promotions if this is specified on the concerning promotion page.

All bonuses have an expiry date. The standard expiry date for bonus money is 90 days. The expiry date can differ for specific promotions. In such an event, the expiry date will be listed on the concerning promotion page. Wagering requirements need to have been fulfilled at the expiry date. Royal Panda may cancel/debit bonus credit from the player’s account after the expiry date.

Royal Panda reserves the right to cancel/change/stop any promotion, and notify its customers accordingly.

Royal Panda reserves the right to withhold and remove any bonuses awarded if the player has not used the bonuses within 90 days from the date on which they were awarded.

Multiple participations in the same bonus campaign from the same device/household are prohibited. Where multiple participations in the same bonus campaign from the same device/household are detected, the bonus/promotion will be forfeited and any funds on the player's account may be frozen.

Royal Panda reserves the right to reject multiple participations in the same bonus/promotion campaign from the same IP address in the event that Royal Panda suspects fraud is being perpetrated. In this case, the player(s) will no longer be eligible to participate in the bonus/promotion and any funds on their player account(s) may be frozen.

Royal Panda’s bonus scheme conditions are published in several languages for information purposes. It is only the English version that is the legal basis of the relationship between the player and Royal Panda. In case of any discrepancy between an English version and a non-English version of these bonus scheme conditions, the English version shall prevail.

In the event of conflicting information, the information described in these terms and conditions shall prevail over any terms and conditions provided in the terms and conditions for Royal Panda promotions and bonuses, and the terms and conditions governing the Loyal Panda program.

Jackpots

The information in the jackpot displays on www.royalpanda.com and in the jackpot games are updated on a regular basis, but as it is not real-time, the displayed value may not be 100% accurate. Following the jackpot having been won, the exact amount of the jackpot will be calculated according to the number of rounds played up to the time the jackpot is won.

As the jackpot values displayed on Royal Panda and in the game are not real-time, on exceptionally rare occasions, it may happen that a jackpot is won and immediately after that it’s won again by another player during the time of updating, in which case the win is the new re-seeded jackpot which may be lower. In most cases the delay results in a higher jackpot win value.

Progressive Jackpot wins are subject to verification by Royal Panda and the concerned software supplier. All decisions in this regard are final and no correspondence will be entered into.

No jackpots can be won when the player is not playing for real money.

For some jackpot games from Net Entertainment, jackpot counters might be displayed in a different currency than that player is playing in. If the player wins such a jackpot and he/she is playing casino games with a different currency, the amount won is converted to the currency in which the player is playing in and is added to the player’s account.

Royal Panda and the software suppliers reserve the right to change or waive the jackpot rules at any time and for any period.

In the event that a progressive jackpot which is managed by a software supplier is won, the software supplier in question shall transfer the jackpot sum to Royal Panda. As this sum may be in a different currency than the one the player is playing in, in the event that the player requests a withdrawal of the jackpot win, Royal Panda reserves the right to transfer to the player the amount received from the software supplier, in the currency it received it in. In such instances, the amount ultimately received by the player may be subject to any exchange rate fluctuations between the point the funds were received by Royal Panda and the point at which they are transferred to the player, and any currency conversion costs, and may differ from the jackpot amount won as a result.

Exceptional circumstances

Royal Panda is not liable for any lag, downtime, server disruptions, or any technical or political disturbance to the game play, or the event upon which bets are placed. Refunds, under such circumstances, may be given solely at the discretion of the management. Management will always pursue what it deems to be the fairest solution in such cases. Management may, at its own discretion, consult the MGA to obtain a fair solution.

Royal Panda is provided on an ‘as available’ basis. Royal Panda gives the player no warranty or representation, relating to the satisfactory quality, completeness or accuracy of the service or the software.

If Royal Panda is subjected to a server-side system failure and the game/event is corrupted because of this, the player will get his/her money back for the amount wagered when the failure took place.

Royal Panda accepts no liability for any losses or damages which are deemed or alleged to have arisen out of or in connection with the Royal Panda website or its content. This includes but isn’t limited to delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.

Royal Panda will have the rights to change errors made in publication of information, including but not limited to jackpots, odds and pay tables. No rights can be derived from published inaccurate information of any kind.

Royal Panda will have the rights not to pay out winnings based on published inaccurate information. Players that lost money as a result of such a case are entitled to a refund of the money they lost.

If Royal Panda suspects fraudulent activity in any particular game, Royal Panda will have the right to cancel the game. Suspicious players in respect of the fraudulent activity will have their accounts blocked pending further investigations. Any players not so suspected will have their wagered amounts in respect of cancelled games returned to their account.

Royal Panda will have the right to cancel a game immediately if something wrong is identified with the game settings, and refunds for purchased bets will be paid out.

If the player is found to have cheated or attempted to defraud the service of Royal Panda in any way including but not limited to game manipulation, chip dumping, transfers or payment fraud, or if the player makes untrue and/or malicious comments with regard to Royal Panda's operation in any media or forum, Royal Panda reserves the right to close the player’s account, and return all funds to the player.

In the event of a Royal Panda system malfunction all wagers are void. In the eventuality of such a system malfunction, a system rollback will take place, reverting the players back to their state as at the restore point employed.

In the event a game, or a live or virtual event, is started but miscarries because of a failure of the server-side system, Royal Panda shall refund the amount wagered in the game to the player by crediting it to his/her member account or, if the account no longer exists, by paying it to the player in an approved manner.

Royal Panda reserves the right to limit and refuse bets at its sole discretion.

Royal Panda will do its utmost to avoid viruses, Trojans or malware on its system but won’t be responsible for viruses, Trojans or malware of any kind. It’s the player’s responsibility to protect his/her system(s).

The player can submit a complaint to Royal Panda if he/she has any dispute with regard to the outcome of a game. The player has to submit his/her complaint to Royal Panda by email: support@royalpanda.com within 14 days. The result showing on Royal Panda’s gaming server shall be the official and governing result of play in case of discrepancy.

Players must be informed that third party interface applications may not display full information about the customer’s wagers.

In time-critical events, the player may find themselves disadvantaged by technical and/or performance issues, including slow network speeds, or poor performance of the device they are playing on.

Player registration and deregistration

The results of all games, real event bets and virtual events bets on Royal Panda are subject to audit and review, and may be declared void:

If player collusion between customers and/or staff is detected

In the case of use of robots or other devices

Or any other method, application or tool that distorts normal gameplay or in any other way attempts to defraud Royal Panda.

Royal Panda can take measures against any player involved in events that distort normal gameplay, including but not limited to blocking accounts, closing accounts, charging incurred costs.

 

The player is not allowed to participate in a real-money game, real event bet or virtual event bet unless he/she is registered as a player and holds a full Royal Panda member account. Every player must submit an application for registration and provide Royal Panda with the following mandatory information:

Identity

Address

Contact e-mail

Personal telephone number

All of which must be true and correct. It is the player’s sole responsibility to ensure that the information provided is true, complete and correct. The player hereby decorates and warrants to Royal Panda that the information provided is true, complete and correct.

The player is hereby notified that Royal Panda carries out verification procedures on players depositing money. The player may be requested to provide Royal Panda with documents, such as but not limited to a copy of their passport.

 

The player’s member account may be blocked or closed if he/she does not provide the requested information or documents or if he/she provides Royal Panda with false or misleading documents. Royal Panda will have the right to seize the balance of the closed account.

The player’s member account will be closed if Royal Panda has grounds to believe he/she is engaged in fraudulent activities. Royal Panda also reserves the right to seize the balance of the closed account.

Member accounts created by the player, with incorrect or misleading information, are not entitled to jackpots or any other winnings. No winnings will be paid out to non-existent persons or incorrect accounts.

When creating an account (registering) at Royal Panda, the player is obliged to give a valid name, surname, address, contact email and personal telephone number. Registering an account with false information is prohibited. Royal Panda will have the right to close member accounts created with false information at its sole discretion.

Multiple accounts for the same player are not allowed. In case it is noted that the player holds more than one account, Royal Panda will have the right to:

Close or block the member accounts held by the player; and/or

Seize any funds remaining in the player’s duplicate account(s), including deposited funds and winnings won by the player using said account(s).

If the player notices that he/she has more than one member account, the player must notify Royal Panda immediately.

 

The player must register his/her member account personally. Registering an account for somebody else is prohibited. Royal Panda will have the right to close or block the member’s account at its sole discretion.

Royal Panda reserves the right to refuse member account registrations or to de-register and cancel the player’s account for any reason whatsoever at any time without prior notice at its sole discretion. Circumstances under which the player’s account may be closed include, but are not limited to, the following:

If the player has charged back any of his/her purchases made with his/her credit card or other applicable deposit methods;

If the player was engaged in playing in a professional sense or in concert with other players.

Royal Panda reserves the right to close member accounts at its sole discretion. Previously agreed contractual obligations will be honored.

For the purposes of adhering to all of its obligations towards the law and other directives of the relevant regulatory authorities from time to time, Royal Panda will keep all necessary personal information to carry out such obligations as required. Where data is no longer required to be kept, this shall be destroyed.

Royal Panda will carry out a Know Your Client screening procedure when the player deposits money. Royal Panda may request further documentation to validate the player’s identity as it may deem necessary.

Residents from the following countries are allowed to register at Royal Panda: United Kingdom, Germany, Sweden, India, Canada, Ireland, Finland, Austria, Monaco, Netherlands, New Zealand, Norway, Switzerland, Malta, Iceland, Brazil, South Africa, Japan, Chile, Isle of Man, Luxembourg, Peru, Aruba, Bonaire, Sint Eustatius and Saba, Curaçao, Sint Maarten (Dutch part). Residents of all other countries are prohibited from registering and playing at Royal Panda.

No officers or employees at whatever level, of Royal Panda or LeoVegas Mobile Gaming Group shall make real money wagers on any of the jackpot games. If any such player shall win a jackpot, such a win shall not be paid out to the winner.

Player responsibility

The player is solely responsible to determine whether the access and use of Royal Panda is permitted under any applicable laws. The player should inform himself/herself about local laws or regulations before opening an account at Royal Panda. It is the player’s sole responsibility to stay informed about local laws or regulations each time he/she plays.

The player must keep his/her account details up-to-date at all times.

The player is prohibited to sell, transfer or acquire Royal Panda member accounts.

The player is fully responsible for all taxes, fees and other costs incidental to and arising from any winnings resulting from use of Royal Panda.

The player’s login details are highly confidential. The player is obliged to keep his/her login details confidential. The player should at all times, use his/her best efforts to protect the confidentiality of his/her login details.

The player should never write down, communicate or share passwords with any other person. It’s the player’s responsibility to keep his/her account information, user name and password secret and confidential. Should a player give away, share, or lose his/her user name and/or password, Royal Panda will not be held responsible for any loss or damage as a result thereof. A Royal Panda employee will never ask for a player’s password.

The player is responsible for any unauthorized use of his/her user name or password. The player is responsible for all activity on his/her account.

The player is prohibited to acquire, transfer or sell funds from Royal Panda member accounts.

Royal Panda uses advanced methods for the encryption of user name and password information. The player will not break in, access or attempt to break in or access or otherwise bypass Royal Panda’s security. If Royal Panda suspects that the player has attempted to or may be attempting to break in, Royal Panda reserves the right to inform the applicable authorities and block or close the player’s account.

Playing at Royal Panda is restricted to individuals of legal age as determined in the jurisdiction in which the player resides. Under no circumstances may the player register or play if he/she is under 18 years of age. If any funds are deposited by an underage individual not resident in the United Kingdom, the funds will be forfeited to the MGA. Players from the United Kingdom are advised that it is a criminal offence to gamble while underage. In the event that a player from the United Kingdom is found to be underage, all winnings shall be considered forfeit and the original deposit refunded to the person minus any winnings (including those already paid).

The player is fully aware of the fact that there is a risk of losing money through the use Royal Panda’s services.

The player is fully aware of all terms and conditions and has read them carefully before opening up a member account at Royal Panda.

Royal Panda recommends that the player retains copies of transaction records.

Royal Panda recommends that the player retains a copy of these terms and conditions.

Deposits

The player may close his/her member account at any time. All funds from the player’s member account deducted with relevant withdrawal charges will be returned to the player.

The minimum deposit amount is €/$/£10. This amount may be higher for certain deposit methods as relatively higher costs may be involved for Royal Panda when using such methods.

The player can close his/her member account by contacting customer service by email: support@royalpanda.com

Royal Panda will decide what method of repayment to use.

In order to comply with the UK Gambling Commission’s basic-level customer funds protection regulations, Royal Panda stores all player-deposited funds in a separate bank account to those of its own corporate funds, until such a time that the player either withdraws those funds, or has lost them gambling on Royal Panda. Please note that in the event of insolvency, the aforementioned bank account, and the funds held within it, may be deemed to be a recoverable asset by any creditors.

It’s unlawful to deposit money from ill-gotten means. All money that the player deposits into his/her member account must not be tainted with any illegality and, in particular, does not originate from any illegal activity or source.

Royal Panda reserves the right to close the player’s member account and to refund the account balance deducted with relevant withdrawal charges, at Royal Panda’s absolute discretion and without any obligation to state a reason or give prior notice.

The player agrees that deposits will be handled by Royal Panda directly or through a payment provider or any other third party.

Royal Panda does not guarantee that there will not be any delay in the processing or receipt of deposits.

Royal Panda is entitled to determine minimum and maximum amounts to be deposited in the member’s account, at Royal Panda’s sole discretion.

Royal Panda offers the following deposit methods, listed with concerning transaction time, default deposit limits and processing fees. Please note that some of the methods may not be available in some countries, and that limits may vary in conjunction with 7.10.

Options    Deposit methods    Transaction time    Minimum deposit    Maximum deposit    Processing fee

Instant bank    Sofortüberweisung    Instant    €/$/£10    €/$/£15,000    0.0%

Instant bank    LobaNet    Instant    €/$/£10    €/$/£15,000    0.0%

Instant bank    Instant banking    Instant    €/$/£10    €/$/£15,000    0.0%

E-wallet    DineroMail    Instant    €/$/£10    €/$/£15,000    0.0%

Voucher    AstroPay Card    Instant    €/$/£10    €/$/£15,000    0.0%

(Instant) bank    (instant) (fast)

Bank transfer    1-5 days    €/$/£10    €/$/£50,000    0.0%

Cards    Credit/debit cards    Instant    €/$/£10    €/$/£50,000    0.0%

Voucher    Paysafecard    Instant    €/$/£10    €/$/£15,000    0.0%

Instant bank    Przelewy24    Instant    €/$/£10    €/$/£15,000    0.0%

Voucher    Ukash    Instant    €/$/£10    €/$/£15,000    0.0%

Voucher    Todito Cash    Instant    €/$/£10    €/$/£15,000    0.0%

Voucher    Boleto Bancário    Instant    €/$/£10    €/$/£15,000    0.0%

E-wallet    NETELLER    Instant    €/$/£10    €/$/£15,000    0.0%

E-wallet    Skrill    Instant    €/$/£10    €/$/£10,000    0.0%

Instant bank    SafetyPay    Instant    €/$/£10    €/$/£15,000    0.0%

Instant bank    eKonto    Instant    €/$/£10    €/$/£15,000    0.0%

Instant bank    AGMO    Instant    €/$/£10    €/$/£15,000    0.0%

E-wallet    eWire    Instant    €/$/£10    €/$/£15,000    0.0%

Instant bank    Trustly    Instant    €/$/£10    €/$/£15,000    0.0%

Instant bank    GiroPay    Instant    €/$/£10    €/$/£15,000    0.0%

Instant bank    Euteller    Instant    €/$/£10    €/$/£15,000    0.0%

Cards    Fundsend    Instant    €/$/£10    €/$/£15,000    0.0%

Withdrawals

Royal Panda is not a financial institution and is therefore not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system. Any suspicious activity will be investigated.

The player agrees that the funds deposited in his/her member account will only be used for playing the games, or the placing of live or virtual event bets. Royal Panda reserves the right to charge a 10% fee in case the player requests a withdrawal without a member account turnover that is equal or more than the amount of funds deposited.

The player agrees that withdrawals will be handled by Royal Panda directly or through a payment provider or any other third party.

The player agrees that Royal Panda will have the rights to withhold withdrawals if Royal Panda suspects that the player may be engaged in or has engaged in improper, fraudulent, and collusive activities.

Royal Panda does not guarantee that there will not be any delay in the processing or receipt of withdrawals.

In any given 24-hour period, the player may request a withdrawal of up to the amount specified for their chosen withdrawal method in the fifth column of the table in clause 8.8. However, for the player’s own protection, Royal Panda will only transfer €/$/£50,000 to the player in a given 24-hour period, unless a larger amount has been agreed on by prior arrangement.

The minimum amount for a withdrawal the player can make is €/$/£10. This amount may be higher for certain withdrawal methods as relatively higher costs may be involved for Royal Panda when using such methods.

Royal Panda offers the following withdrawal methods, listed with concerning transaction time, options, delays imposed and processing fees.

Options    Withdrawal methods    Transaction time    Minimum withdrawal    Maximum withdrawal    Processing fee

Bank    Bank transfer    1 – 5 days    €/$/£10    €/$/£100,000    0.0%

E-wallet    Skrill    Instant    €/$/£10    €/$/£100,000    0.0%

E-wallet    NETELLER    Instant    €/$/£10    €/$/£100,000    0.0%

Cards    Credit/debit cards    1 – 5 days    €/$/£10    €/$/£50,000    0.0%

Royal Panda will carry out verification procedures to verify the player’s identity on all cumulative withdrawals of €2,330 or more.

Royal Panda will carry out verification procedures to verify the player’s identity on all cumulative deposits of €2,000 or more made in the course of any 24-hour period by players from the United Kingdom.

Royal Panda also reserves the right to carry out verification procedures in case of lower payouts.

Withdrawals by the player will be remitted only to the same account from where the funds paid into the player’s account originated.

The player agrees that he/she shall only use financial instruments that are valid and lawfully belong to him/her, or which he/she has permission to use.

Inactive, dormant and closed accounts

An inactive member account is an account that has not been accessed for 10 months, that has a real money balance. Royal Panda will contact the player should his/her account become inactive. If, after 12 months since the last login, Royal Panda is unable to contact the player, Royal Panda will charge a €/$/£5.00 per month administrative fee on the player’s member account. Should the player's balance be less than €/$/£5.00, the remaining balance will be deducted. Deducting the fee from the player’s member account will not result in a negative player balance. Royal Panda shall use reasonable efforts to contact the player.

If the player starts playing again on his/her account before the account becomes dormant and after Royal Panda has begun charging the player’s member account with the administrative fee, Royal Panda will refund the player’s member account with the administrative fees charged.

A dormant account is an account with a real money balance that has not been accessed for 30 months. Once the player’s account becomes dormant and if Royal Panda has been unable to contact the player, Royal Panda, in accordance with the applicable law, will transfer his/her remaining account balance to the MGA.

The player’s member account may be excluded/closed if he/she’s in breach of Royal Panda’s terms and conditions.

Responsible gaming

Royal Panda offers self-exclusion facilities for those customers who wish to restrict their gambling activities with Royal Panda. The following self-protection mechanisms are available and can be entered via the responsible gaming link in the footer of the website:

Self-exclusion

Cool down period

Set financial limits on wagers and losses

Set limits on session time

By entering into a self-exclusion agreement with Royal Panda, the player will be prevented from using his/her account for a definite or indefinite period. During this period of self-exclusion Royal Panda will not distribute any promotions.

If the player needs a break from gambling at Royal Panda he/she can ask for a cool down period of seven days. Once the player has requested a cool down period, he/she will receive a confirmation from Royal Panda within 48 hours. In all cases, the player’s request will be complied with as soon as it is acknowledged by Royal Panda.

The player may also choose to impose a ceiling on the maximum wagers and losses he/she may make/incur.

The player may also choose to impose a time limit per session.

In the event that the player manually adjusts, or requests an adjustment to, his or her limits (including limits on losses, wagers and deposits) or a period of self-exclusion:

 

New limits that are stricter than those previously imposed, or an extension of a period of self-exclusion, will take effect immediately from the time of adjustment.

New limits that are more lenient than those previously imposed will only take effect after a seven-day cool down period from the time of adjustment.

A period of self-exclusion shall only be shortened after a seven–day cool down period, unless the existing self-exclusion period is due to end within that seven-day timeframe, in which case it shall remain unaltered.

Privacy policy

Use of this website is also subject to our privacy notice.

Anti-money laundering

Royal Panda will have the right to block the player’s member account when fraudulent activity is suspected. The account will remain locked until such time that Royal Panda completes an audit of the player’s member account.

All money that the player deposits into his/her member account that is not tainted with any illegality and, in particular, does not originate from any illegal activity or source.

Royal Panda shall report any suspicious transaction to the relevant authorities.

Royal Panda will check all transactions to prevent money laundering.

Royal Panda may request that the player provides identification documents. Failure to do so may result in the player’s member account being blocked until adequate documentation is provided.

If Royal Panda cannot ascertain the integrity of the funds deposited by the player, Royal Panda will consult with the Financial Intelligence Analysis Unit (FIAU).

Player complaints

If the player has a complaint, he/she can contact Royal Panda via the following ways:

Call Royal Panda on +356 2778 0418

Live chat

Email customer service via support@royalpanda.com

Royal Panda will use its best efforts to resolve a reported matter promptly.

If the player has a query with regards to transactions, he/she may contact Royal Panda via support@royalpanda.com with details of the query. Royal Panda reviews any queried or disputed transactions. Royal Panda’s judgment is final.

If for some reason the player isn’t satisfied with the resolution offered by Royal Panda, he/she can complain to the Malta Gaming Authority (MGA). Complaints and disputes from players from the United Kingdom should be referred to eCOGRA, which has been appointed as Royal Panda’s Alternative Dispute Resolution (ADR) entity. Alternatively, players from the United Kingdom may also use the European Commission’s Online Disputes Resolution (ODR) Platform. Royal Panda’s complaints and disputes procedure can be found here.

 

All countries except the United Kingdom

Malta Gaming Authority (MGA)

Telephone Number: +356 2546 9191

support.mga@mga.org.mt

United Kingdom

 

eCOGRA, eCommerce and Online Gaming Regulation and Assurance

Telephone Number: +44 20 7887 1480

info@ecogra.org

Alternatively, UK players may use the European Commission’s ODR platform.

Chat rooms

Some of Royal Panda’s games offer a chat function. The chat function can be used as a tool to communicate with other players and live dealers.

Royal Panda cannot accept any liability or responsibility for the behavior of other players using the chat function.

Royal Panda reserves the right to remove the chat functions from its website, in the case of abuse.

It´s strictly forbidden to use the chat function unethically. Measures will be taken against players engaging in, but not limited to: collusion, cursing, insulting, discriminating and distributing commercial messages, using the chat function.

Unethical use of the chat function may lead to exclusion from the games that support the chat function.

Suspicious chats will be reported to the concerned authorities including but not restricted to the MGA.

Royal Panda holds the right to close a player´s member account in the event of a violation of the conditions that apply to the use of Royal Panda’s chat functions.

The chat rooms are moderated by the software provider of the concerning game.

All conversations are logged and recorded.

Copyright

Royal Panda is the sole owner of the trademarks Royal Panda and the Royal Panda logo. All rights reserved.

The player obtains no rights to Royal Panda’s trademarks, graphics, text, concepts, methodologies or any other names by using Royal Panda services and the material contained therein. The player is only permitted to use materials as expressly authorized by Royal Panda.

All content including but not limited to text, technology, graphics, code, music, audio, animations, files, links and structure of www.royalpanda.com and related URLs is copyrighted and property of Royal Panda, its affiliates and licensors. All rights reserved.

Royal Panda will judge on a case by case basis whether it approves of information being sourced from its website. If information listed on www.royalpanda.com is used as a source by a third party website, this is only permitted under the express condition that a link to the source page will be included in the third party website’s page that uses the information.

Except where expressly stated otherwise, it’s not permitted to copy, download, store, adapt or change in any way the content of www.royalpanda.com for any other purpose whatsoever without the prior written permission of Royal Panda.

The player undertakes to respect all applicable copyrights and/or trademarks related to Royal Panda’s operation.

If the player believes that copyright content that belongs to Royal Panda has been reproduced wrongfully or infringed upon in any way, he/she has an obligation to notify Royal Panda: support@royalpanda.com

Web scraping or other automated or manual collection of data of Royal Panda is prohibited.

The player is solely liable for any costs, damage and expenses arising out of non-permitted uses of Royal Panda’s intellectual property rights.

Any unauthorized use of any of the above rights may result in prosecution or other action being taken.

Sports betting at Royal Panda

Real event and virtual event bets may only be placed online via the Royal Panda website. Such bets submitted through other channels (including, but not restricted to: telephone, e-mail, live chat or post) will not be accepted, and considered void.

Once a bet has been placed and confirmed, the player may not cancel or alter that bet.

Royal Panda reserves the right to decline or void any bet (in full or in part) prior to the event on which the bet is placed starting, for any reason, and with no justification provided.

Royal Panda reserves the right to review the bets placed by the player, or a group of players. Where it grounds to believe the player, or a group of players, is seeking to defraud Royal Panda, it reserves the rights to:

Declare any bets, or series of bets, void, whether settled or unsettled

Suspend or close the accounts of the players in question

This includes, but is not limited to, situations where evidence suggests a group of players have placed identical or similar series of bets.

 

Winnings for real or virtual events bets will be credited to the player’s account once the result has been confirmed.

The player may place real event bets up to the advertised start time. In the event that such a bet is inadvertently accepted after this time, the bet will be deemed void, and the amount wagered refunded to the player.

The player is prohibited from placing multiple real and virtual events bets on the same event whose outcomes can affect, or be affected by, the other bet(s). In the event that such bets are inadvertently taken, all bets on that event will be declared void.

In the case of multiple real or virtual event bets, bets are settled in the order they appear on the player’s betting slip. In the event that, after the settling of one bet, there are insufficient funds to cover the next bet, the bet amount will be adjusted. This adjustment will be in proportion to the amount originally bet.

Fractional odds are for reference only. In the event that a difference between fractional and decimal odds occurs (including, but not restricted to bet settlements), the decimal version shall prevail.

Royal Panda does not accept responsibility for any obvious errors, including publishing and human errors, which result in incorrectly listed prices. Where such errors arise, any bets placed will be declared void, and the bet amount returned to the player.

The maximum cumulative winnings the player can win for live or virtual event bets placed on a single day is €/$/£100,000 or its equivalent in another currency.

In the event that statistics on the outcome of all real events from official score(s) providers are not available, or the official score(s) provider is incorrect, Royal Panda may, at its sole discretion, use independent evidence to support bet settlements.

Royal Panda reserves the right, at is sole discretion, to offer lower odds on single real or virtual event bets of certain types.

All real and virtual event bets will be processed once the bet has been placed and accepted.

Royal Panda makes all reasonable efforts to ensure the event information published on its website is correct. Nevertheless, this information is for reference purposes only, and accepts no liability for any inaccuracies in this information (including, but not restricted to, scores and event time).

Should an event be cancelled or abandoned, all bets placed on it will be automatically cancelled and refunded to the player’s account.

Further information on the betting terms for individual sports can be found in Royal Panda’s game rules for specific bets.

Multiple participations in the same free bet campaign from the same device/household are prohibited. Where multiple participations in the same free bet campaign from the same device/household are detected, the free bet/promotion will be forfeited and any funds on the player's account may be frozen.

Royal Panda reserves the right to reject multiple participations in the same free bet/promotion campaign from the same IP address in the event that Royal Panda suspects fraud is being perpetrated. In this case, the player(s) will no longer be eligible to participate in the free bet/promotion and any funds on their player account(s) may be frozen.

Unless stated otherwise, free bets may only be placed on real or virtual event bets with odds of 2.0 or higher.

Unless stated otherwise, free bet winnings will be credited to the player’s account as withdrawable funds.

In the event of any conflict surrounding the use of a free bet, these terms and conditions will prevail.

Unless stated otherwise, free bets have an expiry date of 90 days from the day it was added to the player’s account. In the event that the free bet has not been used on the expiry date, Royal Panda reserves the right to cancel the free bet.

Free bets have no monetary value, and cannot be exchanged for real money or a bonus.

Free bets will not be included as part of a player’s stake in any returns.

Free bets must be placed on a single bet, and cannot be used on a combination bet. Free bets cannot be split.

If the full amount of the free bet is not used, any remaining amount is forfeit.

In the event of technical difficulties, or if it has strong grounds to suspect the player may be engaged in fraudulent activity, Royal Panda reserves the right to declare any free bets, or bets funded by bonuses, void.

In accordance with section 17 of the Race Betting and Lottery Act (“Rennwett- und Lotteriegesetzes”) of the Federal Republic of Germany, real-event sports bets placed by players resident in Germany are subject to a 5% tax on the amount bet. In order to cover this tax on the player’s behalf, Royal Panda has implemented an adjustment which will deduct 5% of the gross winnings from such bets at the point such winnings are credited to the player’s balance. The player is responsible for ensuring he or she does not place bets with odds that will result in a winning bet’s winnings being lower than the original amount bet.

The free sports bet is only available on the player’s first deposit at Royal Panda.

The player must select the free sports bet when making their first deposit instead of, and not in addition to, the casino welcome bonus.

To qualify for the free sports bet of £20, the player must make a first deposit of £20 or more, and place one or more bets totaling £20 or more on sporting events with minimum odds of 2.0.

The player will receive a £20 free bet once their original bet(s) have been fully settled.

The £20 free bet must be placed at Royal Panda sports betting, and cannot be withdrawn.

Deposits made using Skrill, PayPal, Neteller or Paysafecard are not eligible for the free sports bet.

Royal Panda reserves the right to disable the cash-out feature at its sole discretion.

 

 

 

Betfair Full T&Cs

 

Terms and Conditions – 25 Free Spins no deposit + Deposit £10 Play with £60

 

SPECIFIC TERMS AND CONDITIONS

Betfair Casino Welcome Offer – Deposit £10 and Play with £60 + 25 free spins

Specific Terms and Conditions for Deposit £10 and Play with £60

Who can take part?

This offer is only open to new players based in the UK or Ireland who have never played Betfair Casino and who have registered to Betfair via the promo code CASA63

 

This promotion is limited to one account per customer, meaning one per family, household address, IP Address, email address, telephone number, payment account number (e.g. debit or credit card) and shared computer – e.g. public library or workplace. Deposits made with e-wallets (Paypal, Neteller, Moneybookers etc.) are not valid for this promotion.

 

How and when can I qualify?

This offer is valid until 31st December 2018.

 

To take part, all you need to do is ‘claim’ with a minimum of £10 . The maximum bonus you can receive is £50 (500% of your deposited amount). When playing your bonus, you can view your casino bonus balance from the main account menu. Hit the refresh button to monitor your rolling bonus balance as you play.

 

Casino Bonus Wallet: Once you have selected ‘Claim Now’ the relevant bonus amount will be added to your selected deposited amount, and the total of the two together will be shown within your ‘Casino Bonus’ wallet. You can find out what proportion of the balance of your Casino wallet is made up from your deposited funds (and any winnings from your deposited funds) and what proportion is made up from your bonus funds (and any winnings from your bonus) by telephone 0344 871 0000

 

How can I claim my bonus?

You'll need to ‘claim’ with £10 , at which point your bonus will automatically be credited to your playable bonus balance.

 

What is the maximum I can win from my bonus?

All winnings from the initial bonus are capped at £500 .

 

What do I need to wager before I can withdraw my winnings?

If you choose to ‘claim’ this bonus, you’ll need to wager the bonus awarded 35 times. For example, by claiming this offer with £10 , you will be rewarded with a £50 bonus. You will then have to wager the £50 bonus 35 times, which is a total of £1 ,750.

 

You need to complete the wagering requirement in the specified time, as set out above. Winnings made from bonus funds can only be withdrawable following completion of wagering requirements. Winnings made deposited funds are explained below.

 

What games can I play to fulfil the bonus wagering requirement?

The requirement to wager sums (referred to elsewhere in these terms) will only be deemed to have been met if the sums are wagered on specified games (i.e. some games are not eligible). Please also note that some games are weighted (meaning that only a percentage of the sums wagered on that game will count towards the wagering requirement). The table below sets out the weightings which apply to each of our games:

 

Game    

% of stake contributing to bonus requirement

 

Slots (Excluding double options)

 

100%

 

Arcade, Scratchcard Games and Fixed Odds Games (Excluding Spin A Win/Lucky Wheel)

 

100%

 

Roulette (All Varieties excluding Zero Roulette and 3D)

 

50%

 

Card Games (All varieties excluding Red Dog, Casino Hold'em, Casino War & Wild Vikings)

 

50%

 

Sic Bo

 

50%

 

Blackjack (All varieties excluding Pontoon, Blackjack Surrender, Blackjack Switch, Zero Blackjack and Stravaganza)

 

50%

 

Craps

 

5%

 

Video Poker (All varieties)

 

5%

 

Pontoon, Blackjack Switch, Red Dog, Spin A Win/Lucky Wheel, Casino War, Casino Hold'em, Wild Vikings and Stravaganza

 

5%

 

Zero Games, Blackjack Surrender and all double options on slots, Video Poker (All varieties), 3D Roulette and any other games not in the eligible games list

 

0%

 

Live casino games

 

0%

 

Other boring but essential stuff

What happens if I cancel my bonus?

If you cancel your bonus, you also forfeit any pending winnings you have accrued. Cancelled bonuses and winnings cannot be refunded.

 

How are my funds used in a buy-in/match/claim deposit bonus?

When a player chooses to participate in a buy-in/match deposit offer (such as this one), the combined value of their real cash buy-in amount is combined with the bonus. This combined sum is referred to as the “Casino Promotional Balance”. When a player places a bet, their buy-in amount will be used up first and their bonus will be used after the buy-in amount has been fully used up.

 

Example:

 

A player participates in a 100% match deposit bonus by buying in for £100 . The Casino adds a £100 bonus and this creates a new Casino Promotional Balance of £200 (which is non-withdrawable until the applicable wagering requirements are completed). The player places a bet of £1 and is not successful so his Casino Promotional Balance is now £199 . Of his remaining Casino Promotional Balance, £99 remains from his buy-in amount and £100 remains of his bonus amount.

 

Where can I see my buy-in/match/claim deposit bonus balance?

You can see your combined Casino Promotional Balance in two places 1) My account section 2) In the balance summary.

 

Can I claim any other bonuses while a sign-up bonus is already active on my account?

You will only be able to qualify for one sign-up bonus, which will be offered depending on the value of your first ‘claimed’ amount.

 

If you trigger any other promotional bonus while another is still active, the bonuses will queue in your bonus balance. All your active bonuses will be shown in your Casino balance. However all wagering on eligible games will count towards the requirements of the first bonus you accepted.

 

“General Terms and Conditions” which are applicable to all Casino bonuses

1. Bonuses are awarded to enhance your enjoyment of our games. However, we reserve the right to govern how bonuses are used before a player is allowed to cash them in and to restrict certain types of wagering from contributing to the wagering/turnover requirements.

 

2. Any bonus issued is valid for a period of 7 days from the date of issue unless otherwise stated in the specific promotion. Any remaining/unused bonus at the end of the stated period will be removed from the player's account.

 

3. All bonuses credited must be ‘bought-in’ to, accepted or declined. Once accepted, a bonus is credited to your playable balance. Declined bonuses will not be reapplied.

 

4. Wagering requirements for bonuses will apply to an account from the time a bonus is accepted and/or applied to an account.

 

5. As noted above, when receiving a bonus, the player will first play with the money ‘bought-in’ to and only then will the player play with the bonus offered by the casino.

 

6. The casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. Irregular play includes, but is not limited to, any one or more of the following types of play:

 

Placing single bets equal to or in excess of 30% of the value of the bonus before the wagering requirements for that bonus have been met.

 

EG – You deposit £100 , accept a £100 bonus and place a single bet of £60 on any game.

 

Moving from a low weighted game (25% or less) to a high weighted game (100%) after large wins for the purpose of clearing wagering requirements.

 

EG – You place at least one bet on any game in the above list weighted at 25% or less, win 100% more than your stake and move your original stake and winnings to a game in the above list weighted at 100% in order to meet wagering requirements.

 

Playing equal to or more than 500 consecutive hands/spins on any game and/or playing any game consistently for a period longer than two hours while a bonus is active.

 

EG – You set any game to run on auto spin for 500 spins while you have an active bonus in your account and/or you play for a period of two hours or more (irrelevant of how many sessions) while you have an active bonus.

 

Low risk Roulette bets. ANY bet spread combination on European/French Roulette games covering 25 or more (68%) of the 37 unique number spots on the table or on American Roulette games covering 25 or more (66%) of the 38 unique number spots on the table.

 

EG – You bet on Red and Black, You are covering 36 of the 37 possible outcomes, therefore this bet would not count towards any wagering requirements.

 

Other Information

 

Betfair’s standard terms and conditions apply.

 

25 free spins

Am I eligible to enter?

This offer is only open to new players from UK and Ireland who have never before played Betfair Casino or Live Casino.

 

This promotion is limited to one account per customer, meaning one per family, household address, IP Address, email address, telephone number, payment account number (e.g. debit or credit card, Neteller etc), and shared computer, e.g. public library or workplace.

 

Any customer who has received a separate new customer free offer in the casino will be excluded.

 

Players outside the UK and Ireland are not eligible for this promotion. We reserve the right to refuse any payments to players that log in under a different I.P to their resident country. If suspected, your account may be closed.

 

When can I opt in to this Promotion?

This promotion will run from 6th June 2018 until further notice.

 

How do I verify my account in order to qualify?

To take part, you must verify your account using our SMS verification tool displayed within the promotion. Simply, insert your mobile telephone number and we’ll send an instant SMS with your unique activation code to your mobile. Insert this code into the promotion page where indicated and your 25 free spins will instantly become available to you. Your mobile number will not be used for marketing purposes.

 

If you do not wish to verify your account with our SMS verification tool, you can verify your account by sending us a copy of your documents outlined here. Once we have verified your account, your bonus will be available on your promotions page. Please note this can take up to 72 hours.

 

How can I claim my 25 Free Spins?

From the promotions page, you will be able to accept your free spins and start playing on Vampire Princess of Darkness. The spins are valued at 1p per line.

 

Your free spins expire after 7 days of accepting them, if they are not used.

 

Winnings from the free spins have no wagering requirements.

 

What else do I need to know?

If you trigger any other promotional bonus while another is still active, the bonuses will queue in your bonus balance. All your active bonuses will be shown in your Casino balance, however all wagering on eligible games will count towards the requirements of the first bonus you accepted.

 

Other essential stuff:

This promotion is limited to one account per customer. To ensure that the promotion is limited to one per customer, we only permit one customer to participate from each household address, IP Address, email address, telephone number, payment account number (e.g. debit or credit card), and shared computer, e.g. public library or workplace.

If a player is ineligible, or if a player is found to have multiple accounts, we reserve the right to withhold payment of the prize/bonus and any pending winnings generated from play using bonus funds.

We reserve the right to change or discontinue this promotion at any time for any reason whatsoever without notice to the players. This will not impact any players who have already started wagering under a promotion.

If any term of the promotion is breached, or if there is evidence that a customer is using the promotion to guarantee profits regardless of the outcome (whether individually or as part of a group), we reserve the right to reclaim the bonus element, and any pending winnings from play generated using the bonus funds.

The casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. Irregular play includes, but is not limited to, any one or more of the following types of play:

 

Placing single bets equal to or in excess of 30% of the value of the bonus + deposit before the wagering requirements for that bonus have been met.

EG – You deposit £100 , accept a £100 bonus and place a single bet of £60 on any game.

Moving from a low weighted game (25% or less) to a high weighted game (100%) after large wins for the purpose of clearing wagering requirements.

EG – You place at least one bet on any game weighted at 25% or less, win 100% more than your stake and move your original stake and winnings to a game weighted at 100% in order to meet wagering requirements.

Playing equal to or more than 500 auto spins on a Slot machine and/or playing a Slot machine consistently for a period longer than two hours while a bonus is active.

EG – You set any game to run on auto spin for 500 spins while you have an active bonus in your account and/or you play for a period of two hours or more (irrelevant of how many sessions) while you have an active bonus.

Low risk Roulette bets. ANY bet spread combination on Roulette games covering 25 or more (67%) of the 37 unique number spots on the table.

EG – You bet on Red and Black, You are covering 36 of the 37 possible outcomes, therefore this bet would not count towards any wagering requirements.

Betfair Casino Promotion Terms and Conditions apply, see here

 

 

 

bCasino Full T&Cs

 

Terms and Conditions – 50 Free Spins + 100% up to £500 Bonus

 

Terms and Conditions

Version Number 5.0, last updated 14 August, 2018.

The Welcome Package is available on your first 3 deposits at our casino, and consists of the following:

1st deposit :    100% bonus up to £ 500 + 50 free spins

2nd deposit :    50% bonus up to £ 200

3rd deposit :    125% bonus up to £ 500 + 50 free spins

To receive the Welcome Package bonus and free spins, enter promotion code bNEW on each of your first three deposits.

 

"Welcome Package" General Terms & Conditions

 

To qualify for the Welcome Package you must be a new bCasino player, be over 18 years of age and meet all other requirements, as defined by our General Terms and Conditions.

The Welcome Package is awarded when you enter promotion code bNEW on your first, second and third successful deposit as detailed above.

If you did not enter the promotion code or did not receive the bonus or additional spins, please contact Customer Support.

By entering the promotion code you accept the terms and conditions of this bonus and the General Bonus Terms and Conditions.

The minimum qualifying amount for each single deposit is £ 20.

Bonuses and additional spins will not be awarded if, at the time of your deposit, your current balance is greater than £ 1 or you have a pending withdrawal, or you are claiming another bonus on your deposit.

This Welcome Package is only permitted once per person, household, family, email, address, credit card number or shared computer environment. In case of abuse or multi-accounting, we reserve the right to cut all winnings and block all accounts.

Acceptance of this Welcome Package does not affect your right to withdraw your Deposit Balance. Please see our Right of Withdrawal policy.

As part of the Welcome Package you will receive both bonuses and free spins. Below are the Terms and Conditions for each.

 

"Welcome Package" Bonus Terms & Conditions

 

The bonus is added to your account balance as ‘virtual funds’. The bonus can be used for wagering only and will be removed automatically when you request a withdrawal.

You may contact Customer Support to have the bonus removed. Please see our Right of Withdrawal policy.

You must complete the bonus wagering requirements before being able to request a withdrawal. The wagering requirement of this bonus is 30 times the deposit and bonus amount. (For game wagering contributions, see the General Bonus Terms and Conditions.)

We reserve the right to expire these bonuses 7 days after being awarded. If the required wagering is not completed by the expiry time, the bonus together with any winnings and any bets placed will be deducted from your account balance. You may request for the bonus to be reinstated by contacting Customer Support. The maximum cash-out for this bonus is £ 5000.

The following wagering activities are not allowed until the wagering requirements of this bonus have been completed:

Equal, zero or low margin betting

Switching from slots to another game type, or from another game type to slots

Betting more than £ 5 per spin or 10% of the received bonus amount (the smaller of the two) on a slot game

Betting more than £ 5 or 10% of the received bonus amount (the smaller of the two) on a single round in video poker

Betting more than 10% of the most recent bonus on table or card games If, on review of your wagering activities, it is found that you have performed one of the above, your winnings will be removed.

In the interest of fair gaming, while the above wagering activities are not prohibited while playing with your Deposit Funds, should these activities be performed while using your Deposit Funds, they will disqualify you from withdrawing any winnings from the bonus. If, on review of your wagering activities, it is found that you have performed one of the above prohibited wagering activities while playing with your Deposit Funds and then continued playing with your bonus funds, the bonus and any winnings from the bonus will be removed.

In addition, wagering activity while playing with your bonus funds or bonus winnings must be in-line with the wagering activity while playing with your Deposit Funds. Specifically:

If Deposit Funds were played on slots then bonus funds and winnings must be played on slots.

If Deposit Funds were played on non-slots then bonus funds and winnings must be played on non-slots.

If Deposit Funds were played on a low wagering contribution game or category, then bonus funds and winnings may not be played on higher wagering contribution games.

If, on review of your wagering activities, it is found that your wagering activity while playing with your bonus or bonus winnings is not in-line with your wagering activity while playing with your Deposit Funds, the bonus and any winnings from the bonus will be removed.

The General Bonus Terms and Conditions apply.

"Welcome Package" Bonus Terms & Conditions

Free spins will be available on the following game only: Book of Dead

You will be notified of the available spins once you open the game.

The total value of each spin will be £ 0.10.

Winnings from the spins will be added to your account after each spin.

Winnings from the spins are added to your account as bonus funds (“free spins winnings bonus”). These bonus funds are given for wagering purposes only and will be removed from your account balance when you request a withdrawal

You must complete the free spins winnings bonus wagering requirements before being able to request a withdrawal. The wagering requirement of free spins winnings bonus is 25 times the free spins winnings bonus amount. (For game wagering contributions, see the General Bonus Terms and Conditions.)

We reserve the right to expire this bonus 7 days after being awarded. If the required wagering is not completed by the expiry time, the bonus together with any winnings and any bets placed will be deducted from your account balance. You may request for the bonus to be reinstated by contacting Customer Support.

The maximum cash-out for free spins winnings bonus is £ 100.

If you received the bonus and prefer not to play with it, you may contact Customer Support to have the bonus removed. Please see our Right of Withdrawal policy.

The following wagering activities are not allowed until the wagering requirements of the free spins winnings bonus have been completed:

Equal, zero or low margin betting

Switching from slots to another game type, or from another game type to slots

Betting more than £ 5 per spin on a slot game

Betting more than £ 5 on a single round in video poker

Betting more than £ 5 of the most recent bonus on table or card games

If, on review of your wagering activities, it is found that you have performed one of the above, your winnings will be removed.